Home Instead - Charlotte, NC

Offers Home Care

45 Reviews
Call (866) 936-1978
Home Instead - Charlotte, NC (866) 936-1978

Reviews of Home Instead - Charlotte, NC

45 Reviews Write a review

Home Care Reviews for Home Instead - Charlotte, NC

October 05, 2018

By Kj

I visited this facility

Finding the “right care giver” is a challenge. Once a consistent schedule can be established, it becomes a better experience for the senior being cared for. Fortunately we hit the jackpot with the lady who Cate’s for my mom.

October 01, 2018

By Ken M

I am a current client of this provider

They currently provide me with transportation. Their drivers are all very courteous, very good drivers and always on time. Back when they provided in-home service, everything was top notch and everything that one could expect.

July 29, 2018

By dq

I am a current client of this provider

Home Instead Senior Care lives up to its motto- “To us it’s personal”., experience, my dad and I has been a great one. From the interview process to the caregivers, it has been professional and caring. I receive personalized care for my father that includes but is not limited to bathing, meal preparation, laundry and light house keeping. The company continues to follow up with the progress and expectations of our needs and their caregivers. They genuinely care about their clients. The open communication creates an inclusive environment. The staff is friendly & knowledgeable and has always arrived on time. They have always kept me informed of any concerns or progress of the day. They have been excellent at working with our needs and flexible hours. I would recommend Home Instead Senior Care to care for your loved one.

July 18, 2018

By Patricia W.

I am a current client of this provider

Home Instead provides an invaluable service to my Mother and family. My Mother is an amazing woman, very independent, and 102. At 102 she continues to enjoy being in her home and gardening. Thanks to the excellent staff at Home Instead she is able to continue this lifestyle. Her caregivers help her with errands, housekeeping, cooking, bathing, and other needs that arise. One caregiver, Lisa, has been with us a long time and is like family. Her case manager and nurse check with me on a regular basis and pay visits to my mother. I know if any special problems arise concerning Mother’s care that Home Instead is always available to help. Not only is all of this a great help to Mother, but it also allows my sister and me the time to care for our families. I highly recommend Home Instead and their highly qualified staff to those in need of a caregiver.

July 18, 2018

By Susan Romano-daughter of Robert Fink

I am a current client of this provider

We receive excellent care from Home Instead office and our caregiver! Could not ask for better service!

March 08, 2018

By BWLewis

I am a current client of this provider

When I called about a concern that had occurred over the last several months, my concerns were taken seriously. Home Instead has been very helpful when needing extra care givers, schedule changes etc. Thanks

October 02, 2017

By cmar

I am a current client of this provider

I have used Home Instead for several years and have been extemely happy with their service and support. We have had several caregivers and they have all been wonderful. They have made sure someone was with my mother, shopped for food, drove to doctor appointment and kept me updated. I highly recommend them.

September 25, 2017

By cathdmc

I am a past client of this provider

Everyone I dealt with was professional, understanding and kind.

September 11, 2017

By K Mac

I am a current client of this provider

We used Home Instead as transition care for our mother, We found them to be helpful from the beginning of getting information about their services. The caregiver that was assigned to us has been pleasant and willing to assist in any way. Should we need care for our mother again we would automatically call Home Instead. Thank you Annie for being kind to our mother.. Karen

September 11, 2017

By CMeans

I am a past client of this provider

As soon as I called Home Instead... and I was desperately needing immediate assistance for my mother, the phone calls began! Even the owner, Les called offering details and we immediately had someone to be with my mother! I am very fond of and familiar with Home Instead as I work in the medical field, but this was the first time I needed them for personal reasons. Words are not enough to describe the love, care, and attention given to my mother during her final weeks. Not only did her caregivers provide such loving attention, but they also prayed with her...I could never have imagined how a complete stranger could provide such love especially in those final days. Home Instead only hires the best of the best and I know from experience their training and expectations of their staff are exceptional!

August 28, 2017

By pdc

I am a past client of this provider

My Dad's caregiver was excellent. He had Alzheimers & he connected with her immediately. She was very loving and kind to him. She made suggestions of activities for him to do such as puzzles and coloring. It was a joy to me to see him interact with her so lovingly.

August 14, 2017

By rollo.james

I am a past client of this provider

Yes, 5 stars... 10 is more appropriate... The care that was given to my mother, at 93, was straight from Heaven... I'm her only child, but a son can only do so much when caring for his mother... I reached out to, "Home Instead", they took my burden, eased my mind, and took care of my mom... and that's all that mattered to me... But the one thing that struck me; the one thing that stuck out, aside from their kindness, is that, "Home Instead" knows, that every time their phone rings, it's someone who needs help... Like me. Thank you, Home Instead... I'll definitely need your help again.

August 14, 2017

By Nancy Blough

I am a current client of this provider

Home Instead allowed my 87 year old mother to live independently in her apartment until her passing. The staff and care givers were amazing. They truly became best friends with my mom. As the daughter, I had such a level of comfort that someone was checking on mom and providing a quality lifestyle. As we all age it is important that we feel loved and cared for. Thanks to Home Instead they provided such to my mom.

May 18, 2017

By nancy999

I am a current client of this provider

Excellent, Professional, Through and Sensitive to Individual Needs.

May 15, 2017

By anklebreaker

I am a past client of this provider

A very professional organization. If you can afford this care, it is worth the money.

April 06, 2017

By Rudy123

I am a past client of this provider

Home Instead Senior Care provided excellence service to my father. They were compassionate and caring. We had very little time to set-up care (during a holiday weekend) but they came through with excellent caregivers. My dad's number one priority was to be at his home and Home Instead provided us that option. Not only did the caregivers provide excellence care to my dad but they also were very attentive to me. It was an emotional time and they became like family. I highly recommend Home Instead. They came highly recommended to me by a nurse at a local hospital.

February 04, 2017

By M. Louise

I am a past client of this provider

The staff in charge of scheduling went above and beyond to try and find caregivers that matched with our mother's needs and personality. They found people to be with her on short notice when we saw that her days were numbered. The caregivers were compassionate and so very attentive to Mom and were so welcoming when her friends came in to visit at her assisted living facility. They didn't leave her side and we were so at ease with the quality of their care. My family and I feel confident in recommending the Home Instead staff in every way.

January 31, 2017

By RJCharlotte

I am a current client of this provider

Home Instead provides excellent service! We were hesitant picking out home care for our mom and we definitely made the right decision when we chose Home Instead. There hasn't been a turnover in personnel, they are VERY responsive to emails and calls and any requests asked are handled. Communication and care is top notch!

December 27, 2016

By JoThompson


My mother has had caregivers from Home Instead for over 5 years. Initially my mother was resistant to having someone come in to her home. She went through ALL Home Instead's caregivers until one simply told her she had traveled 45 minutes to get there and she was not leaving. We had Delores until she retired. We then had Jennifer who was with my mother 6 days a week until she went into Memory Care. I have been very pleased with Home Instead. They are willing to do whatever it takes to make this journey easier.

December 20, 2016

By Eleanor Paige

I am a current client of this provider

I have been a client of Home Instead for 12 years. I look forward to my "Monday" visit with my care giver - Tanya :-). I live my daughter who works full time, so this gives her a break from some of her responsibilities. Tanya helps me with my laundry and preparing my lunch and dinner. It also gives me some "One on One" time with a "Friend". We talk about our families and what is going on among us. We've been there for the good times, and the bad :-(. I don't like changes because I have a hard time remembering new things - after all, I am getting older, not younger. Tanya is my 4th care giver - not because I chase them away - but because they have either retired or left Home Instead. In addition to our weekly routine, we also share in the Holidays - Just yesterday (12/19/16)., we made Christmas Cookies together!!! We had fun!!!! Tanya has been with me 3 years, and I hope there will be many more!!!!! It is my sincere hope that Tanya is recognized for her loyalty and caring way. Kind Regards, Eleanor Paige

November 14, 2016

By Leigh N


My Mom always said she wanted to stay in her own home for as long as she was able to do so. Home Instead has made this possible for her and I will be forever grateful for the exceptional care she has received. Thank you!

November 11, 2016

By Anne B.

I am a current client of this provider

Everything is done with professionalism, yet at the same time, the people are warm and caring. All appointments are kept on time, and usually our caregiver is several minutes early. My husband is comfortable with our caregiver.

November 09, 2016

By V12

I am a current client of this provider

Home Instead worked with us to provide the best care for my father

September 14, 2016

By Becky084465

I am a current client of this provider

We’ve had Home Instead for about 3 months now. They come in and are supposed to do some light housework, but many of them don’t. They’re supposed to help prepare light meals; many of them don’t, so my mother’s doing the cooking. They have taken her to some appointments. It’s been nice, and I’m very appreciative of everything they do for her, but she doesn’t like them; she doesn’t like anybody. She likes some of them better than others. The ones that she doesn’t have to direct them to do specific things she likes better. But when they come in, sit down, and do nothing, I’m not happy with them for doing that. Billing is expensive, but it’s fine. They’re very considerate and prompt in letting you know when they’re sending new personnel, and they try to come out and introduce them themselves or at least a supervisor will sometimes come out to introduce them. They could improve on checking to see what we’ve asked them to do because some do it and many don’t like the light cooking.

February 02, 2016

By Helen Smoluk

I am a current client of this provider

She showers my husband and dresses him. Cleans bathroom and bedroom. Sweeps hall, kitchen floors and mops. Washes dishes. Does whatever I ask her to do.

November 04, 2015

By Meg8

I am a current client of this provider

I have found someone from Home Instead Senior Care. Their service is great. It is for my father-in-law. They have been very responsive. I got a phone call within 24 hours of my first inquiry. It was a very quick turnaround between when we had our first appointment to find out about their services. Once we've decided that we wanted to start their services, they had engaged their caregiver within three days. There was no long wait at all. Also, they have been responsive in terms of checking in.

October 28, 2015

By Michael112762650

I am a current client of this provider

We hired Home Instead Senior Care. I chose them because they seem to have the best reputation from the research that I did. They do in-house therapy and assistance in doing chores in the house. The caregiver is friendly and attentive

March 20, 2015

By Cynthia Timpf

I am a friend or relative of a resident

You have made such a difference to our Father. He has a better attitude about Life. He looks forward to Jim, his care provider coming in. We couldn't ask for any more. Everyone at the office has been very helpful also. Keep up the great work. We all love your company.

June 26, 2013

By Jeanne6

I am a current client of this provider

We couldn't have gotten through this past year without the help of this company especially Diane R.N. and Jodette. My husband had a hip replacement, suffered complications and had three major surgeries. We had two deaths in our family, grandson and son-in-law. I fell several times during all this. We really relied on Jodette from Home Instead. We are doing well now but have kept Jodette part time. We can't do without her.

April 17, 2013

By Donna K.

I am a current client of this provider

After my mother passed away several years ago, I was left with the responsibility of caring for my father who has Alzheimer's. I was able to move him to Charlotte into independent living in a continuing care community, but found his needs where too substantial for me to meet on my own. I was fortunate to learn about Home Instead. Home Instead has provided my Dad with a wonderful caretaker who is able to take him shopping, out for a bite to eat, to church and to doctor appointments when I am not available to do so. Home Instead has given him back his independence and dignity; He need not rely on his daughter to take him everywhere he wants to go. I have absolute confidence that my dad is in good hands and well cared for on his outings. I also greatly appreciate the support and advice Home Instead has provided to our family. Having an aging parent is a difficult process, and Home Instead's care manager has provided our family with a lot of good educational information and advice. I would highly recommend Home Instead for anyone facing the challenges of caring for an aging parent.

April 17, 2013


I am a current client of this provider

The diagnosis for my husband, who once was a very intelligent man, was Alzheimer's Disease! After the initial shock I drew strength in facing whatever lies ahead knowing that God never gives us more than we can handle. I asked for courage, patience and wisdom to be the best ever caregiver for this man who is my life. Not only has He answered my prayers, He led me to Home Instead and a remarkable, compassionate care giver named Bill S. My husband's life has flourished in Bill's care and enabled me to be a better care giver. Home Instead is a premier senior care organization who is very selective about the caliber of person they bring into their business. In addition, Home Instead care givers must undergo periodic training sessions so that they have the most updated skills to provide to their clients. The entire staff at Home Instead is supportive and extremely caring. My husband continues to be the same loving, caring, witty man I married almost 66 years ago. We laugh a lot. Thanks to Home Instead.

April 13, 2013

By Susan Deese

I am a current client of this provider

Our Dad has been living in an assisted living facility for several years. It has always been a challenge for we three siblings as our residences are in New England and Dad is in Charlotte, NC. He enjoys getting out and about when we visit him, but that is not as often as we would like. I became familiar with Home Instead when a friend told her story of hiring a caregiver for her mother. So my brothers and I decided to give it a try. We are so thankful we made that connection. My Dad's caregiver, Janis, has been an absolute God sent. She thinks of the most creative places to take our Dad and engages him in constant conversation to keep his mind sharp. We are amazed at how well she has gotten to know him in terms of what areas of knowledge he still excels in as well as what activities he enjoys participating in. Of course she also knows where he loves to stop and get ice cream cones! Recently our step mother was hospitalized and Dad was having a particularly difficult time as he could no longer be with her. We asked Janis if she would increase her visits, including Sundays, to take Dad to the hospital, and then rehabilitation location, to visit his wife. Janis made time in her busy schedule to do so. Her phone calls assuring us that Dad was doing okay were so appreciated. We are deeply appreciative and thankful for the level of care and commitment Janis has shown our Dad as well as our family. We consider ourselves to be extremely fortunate to have had met and hired Janis.

April 12, 2013

By Patricia J.

I am a current client of this provider

When my Dad had his hip replaced and we got him home, we thought caring for him would be easy enough, with 2 daughters as RN's and another living around the corner. Well, we were wrong! We all did the best we could but Dad really needed more. My sister Mary recommended Home Instead because they had cared for her Mother-in-law for years, and did a wonderful job- like family. From the first phone call to Home Instead, my fears of what would happen to my Dad, were put to rest. My Dad's (and subsequently my Mom's too) caregiver, Jodette, has become one of the family as well! She is so caring, energetic, and conscientious; My parents love her, as do I because I know they are being looked after and helped with so many things. Otherwise they might not be able to stay in their home. My sisters and I are very thankful for this wonderful group of caring people dedicated to the care and well-being of our older generation. Highly recommend!!!

April 10, 2013


I am a current client of this provider

Everyone involved in the care of my father in law after his hospital stay has been great! Lacie lined up companions for Dad & followed up with us, Brenda the Companion was AWESOME to his needs throughout the night, and Lindsey from the office also checked on us. They even sent Dad a card and it's up in his little apt.!

April 10, 2013

By shnovy

I am a current client of this provider

The caregivers placed with my mother have been wonderful! Of course, maakiing a personality fit can taake. A whole team to accomplish, & they do an amazing job! Very attentive to her needs, very patient, & so VERY caringa. Thank you all, Home Instead! I could not have a life with out your hhelp

April 02, 2013

By Denise Altman

I am a current client of this provider

My mother loves her caregiver and looks forward to her bath/hair visits. It really makes my Mom's life more pleasant to have this service!

January 29, 2012

By ms graces

I am a current client of this provider

I am very satisfied with this caregiver. There is nothing she can do to improve her quality of performance. In my opinion, she is outstanding.
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About Home Instead - Charlotte, NC


Home instead is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.

Home Instead - Caregiver Skills

Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.

Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.

Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.

Training Programs:

Our mandatory Alzheimer's disease training program provides CAREGivers with the knowledge, tools, and caregiving techniques necessary to effectively serve clients in the mid to late stages of dementia. Sample topics include: how Alzheimer's affects language; techniques to help communicate more effectively with someone who has Alzheimer's; how Alzheimer's affects each person in a different way; principles and techniques that help provide solutions to challenges that occur.

In Home Aide Training After completing orientation and training, each CAREGiver completes an In Home Aide certification program taught by an RN. This program covers all aspects of personal care, including bathing, dressing, oral hygiene, ambulation and transfer assistance. A combination of classroom and hands on training is done in our training room that is fully equipped with a hospital bed, wheelchair, walkers and adaptive devices. In Home Aide training focuses on activities of daily living and other critical topics designed to provide a safe, comfortable environment for clients.

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Services and Amenities of Home Instead - Charlotte, NC

Agency Type

  • Full Service Agency
  • Agency Extra: Each Home Instead Senior Care Franchise Office Is Independently Owned And Operated.

Range of services

  • Companion Care
  • Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance


  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening


  • Continual Training

Training Areas

  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

Payment details

  • Payroll Provided For Caregivers


  • Bonded And Insured
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Home Instead - Charlotte, NC

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