Touching Hearts at Home - Capital District Albany, NY

Melissa P_4

It has tremendously improved her quality of life. I like that they are accommodating, they have high quality, they care about their clientele and very detail oriented.

Denise W_11

I love talking to them. They are on top things if I need anything. I like that they are always there when we need them. They take suggestions well.

Tom D_10

They've helped us the most with the activities of daily living and socially. I like that they're reliable and communicative.

Michele W_3

They were there for all of us, they were helpful with all of our concerns. They were extremely compassionate and caring, very professional, and reliable.

Karen a

Very helpful. The person assigned to us has been wonderful and no issues. They are very understanding, listen to us when we talk and empathy was clear and understood our issues.

Rose Marie S

They were all very helpful, but sometimes I had difficulty with people being here all the time. They would be so quick to help, I'd get frustrated. They'd do too much for me. I would recommend them because I have found them dependable.

Anonymous_5772

They seem to be intelligent and they're always on time and they do what we ask. They never make a fuss about anything. I would recommend them because they have good service and have good caregivers. They're reliable.

Anonymous_7648

They can find someone who is capable of doing the job. They would need to improve in bringing people to work more hours.

Jesse E

They made the experience positive because they show up and are willing to do what needs to be done. I would recommend them because they are very thorough.

Irene H_6

My husband did not really care for the care and did not need it. The agency did the best they could. My husband wanted someone older. I liked that they were very thorough and explained everything well.

Susan J_17

It has helped me a lot because I don't have to be there as much often. Everybody has been great from the initial interview to the care they are giving to my mother-in-law every day.

Lisa P_29

They are very transparent and keep in contact to let us know what is going on between our mother and the caregiver. I like the personal contact you have with employees there.

Saul R

They helped the most with taking her to run errands. I like all of the staff is well trained, quite attentive, and it seems to be working well. They are easy to use and talk to her.

Keith M_3

They provided the service I needed that I couldn't provide myself. They were very professional and easy to do business with.

Donna S_37

It's helpful for me to have someone to talk to. The people that they send are very friendly and very helpful, since I can't carry more than 5 pounds.

Rebecca G_8

The services are helpful because I am able to have a set schedule. I like Touching Hearts at Home because it is convenient.

Leo O_1

It fits in with my schedule. They feed me and care for me.

Susan H_76

They were a great fit for our family. I liked the compassion that the caregiver had. They were also very flexible with our schedules.

Louis R_3

They are allowing me to work at home while knowing my mom is taken care of. They need more consistent caregivers.

Peter B_13

She was a big help. They were thoughtful.

Connie N_2

We know now that she is getting breakfast and taking her medications on time every morning. I like the quality of their caregivers.

Joyce a_1

She drives us to all our doctors and helps with recipes. The person they send is fabulous.

Mark C_27

They get them out of the house. They are very responsive.

Shelly R_1

They did everything fast and efficiently. They have very good service. The aide is very nice.

Carole M_9

They have helped me with things I can't do. I like that they communicate.

Todd O

We need the care for Todd to survive. The caregiver we have is very kind.

Janice L_4

The person they sent was excellent, and she did everything that I asked her to do with a smile, including scooping kitty litter and getting the trash barrels to the street. I am likely but they are expensive. I like the lady that came did everything that I asked her to do, did the laundry, fed the cats, and played cards with me, and she did everything that I asked her to.

Kristi M

They've helped the most by providing the simple things that my dad can't do for himself. I like that the staff from Touching Hearts at Home is responsive and easy to work with.

Rona H

They were just there and they were able to free up my time and make sure he was safe and not falling. I like that they were very attentive getting the care in the beginning and always kept in touch.

Lawrence S_6

The provider helps the client the most with helping him take medications. The aides are great with the client, they're responsive to any needs, and they've been able to communicate really well.

Kay S_8

I don't drive anymore, so they are a big help to me to get my groceries. I've already done it. They are very prompt and stay with you and do whatever has to be done.

Janet W_9

She helped with exercise. The caregiver was really good.

Mary M_80

They seemed to care about the patient. They could've made life a little easier by paying my bill. It was pretty good, all considering. I liked that they were kind.

Dawn M_4

I cannot drive, and they are driving me around. I like that they are very diligent about giving coverage.

Mary B_130

My life has changed because I have the freedom and the confidence to leave the house because I know the client is being taken care of. I like that they are very responsive and flexible. The quality of the people in the services is top-notch.

Christine R_9

She made my life easier. I wanted to do things, but I was hurt, and they were able to help with that. I like that they were very available. They were welcoming.

Shari B_5

They could have been more proactive, when my mom wanted to wander. I like that all the people that we have had have been fabulous and caring.

Fred T_1

They were friendly and very nice. They allowed me to leave the house. I would recommend them because they were his companions that supervised him.

Olga P_2

I would have preferred to have the same caregiver more consistently. I liked that their supervisors were available to introduce the workers and smooth out any problems, and they were easy to deal with.

Heather L_5

The services allowed me to sleep through the night and focus on my work. I like that the people who came to my house were respectful and kind.

Stephen C_6

It was definitely beneficial to us, it freed us up a bit. They were at the house when they said they would be.

Audrey W_5

They've generally kept good contact, and have never missed a shift. They get my mom to comply with her meds.

Karen B_33

They are very compassionate and caring people. I liked that they would respond rapidly.

Mike B_19

They have been helpful by helping Jane get things done that she would not be able to do by herself. I like that the caregivers have been friendly and the office provides good coordination of the care.

Paula R_10

I think they should take the client more in mind when they send a care person, like to know the personality of the care person and client. Everyone is professional and seems well-trained and very considerate of the client and helpful.

James (_6

They help us to relax and feel secure. The quality of care seems very well to me. Carol seems to enjoy the company.

Adrienne B_1

They were providing companion care. It provided peace of mind to me. I like that they were very caring and responsive. They were very knowledgeable and experienced.

Michele G_5

The caregivers are making my life much easier by providing care for my mother-in-law. Caregivers are often not available to work and my mother-in-law is choosy about which caregiver she wants.

Don C_6

They helped with things like talking to him and made him feel at ease. I really like that they sent us really good caregivers.

Tracy L_3

They came to the door and got her, and then went on their way. I like that it gave me a break during the day. I did not have any issues with them.

Jeannette a

They clean the house. I wish I could have the same girl every time, but I understand that it's hard getting coverage and sending the same girl.

Ken L_5

The impact is in many ways, while the care has been good, it has provided me with the opportunity to do the things I need to do. The current caregiver is encouraging my wife to exercise and that has been very positive. Touching Hearts at Home have assigned confident, reliable caregivers and have built a good relationship with my wife.

Kathleen M_25

They have enough experience with dementia and Alzheimer's clients and they are understanding on working towards giving him independence as much as possible. Touching Hearts at Home provides compassionate care for the client and for the caregiver.

Anne M_12

They really helped me by giving me time to rest so I did not have to be there all the time. I like that they were easy to work with and the people were nice.

Sonja G

I wouldn't have a daily life otherwise because I'm so slow. I like that they are reliable. They have great people.

Roberta R_7

It's hard because I need to explain and convince my husband that he actually needs it. They are very responsive.

Pat K_8

She made the bed and did the dishes. I liked the book with all the instructions in it.

Tonya

We have been using Touching Heart for over six months now. Basically, they do light cleaning, companion service, and they feed my mom and they fix her meals. There's more than one caregiver, and so far, it's been good. They're attentive. Their scheduling is based on what we pretty much need and can afford at the same time. I contacted a couple of in-home care agencies, and Touching Heart was the one who actually got back to me and came to the house and talked.

Carol C_30

The caregivers were all excellent. I appreciated that they kept the house running. They were wonderful. I liked that they were efficient, and persistent in finding care.

Kendra P

They left wonderful details and voice messages every day about what was going on with my mom. The providers were amazing, the communication was great, and they went above and beyond.

Lisa M_28

The woman who came to our house, Michelle, was wonderful. The communication was very good.

Christa F

They engage with my mom and help her with meals. They have been very lovely and friendly. I like that they are very friendly and they send people to be with my mom.

Erica T_1

They are willing to work with us and our changing schedule. They are very friendly and accommodating.

Kay D_2

She would disinfect things like the phone and the counter tops. I like the person that came. She had a violin and played it for him. We had a really bad snow storm and I thought the woman wouldn't be coming because of it. She came with a shovel and shoveled our walk to get into the house. it was unbelievable that she came.

Ronni B

They did not need a medical team, they needed the cooking and assistance. My mother has dementia. My mother will not let them come in more often than what they do. There is a couple of things. They do not want you to contact the caretaker directly. I can do so now but I feel like there should be some autonomy in me being able to contact the caretaker. When it comes to schedule changing it would be nice to have that option.

Anonymous_4665

They recommended a wonderful caregiver that has been very successful with my husband. I would tell a friend that they've been very cooperative, and they're very good at picking someone who gets along well with your loved one.

John L_25

I knew that I would have a ride to my physical therapy program. I knew that someone would be around for me for a couple of hours. They are very good at selecting a caregiver and providing the service.

Linda W_31

They give me a lot of help cleaning my house and being a companion with me. I like the aides that I have. They are just wonderful.