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Touching Hearts at Home - Capital District Albany, NY

13 British American Blvd, Albany, NY 12110

(800) 558-0653 (Caring Family Advisor™)

4.7

(79 reviews)

Offers Home Care
Top rated on Caring.com

2023, 2024

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Touching Hearts at Home - Capital District
Touching Hearts at Home - Capital District
  • Top rated on Caring.com

Albany, New York 12110


4.7

(79 reviews)


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Home Care

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Reviews of Touching Hearts at Home - Capital District in Albany, New York

4.7

(79 reviews)

    Top rated on Caring.com

    2023, 2024

    Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    Lisa T_15

    5

    June 17, 2024

    I am a current client of this provider

    Having an extra pair of eyes on her has been a huge relief for my sister and I. They have a very good understanding of managing her Alzheimer's.

    Susan J_17

    5

    June 14, 2024

    I am a current client of this provider

    She has made it so that I don't have to be there 24/7. They have been wonderful to deal with from the start.

    Margaret M_39

    5

    June 14, 2024

    I am a current client of this provider

    Everything goes along very smoothly. The agency is organized, and they sent me a good caregiver.

    Jesse E

    5

    May 31, 2024

    I am a current client of this provider

    They've made my mother's life livable at home. They are very thorough and always show up when we need them.

    Kevin R_6

    4

    May 15, 2024

    I am a current client of this provider

    They have clear communication. They have great communication and quality care.

    Michele G_5

    3

    May 14, 2024

    I am a current client of this provider

    A person being there on a daily basis has helped the most. The caregiver need to do more every day things.

    Saul R

    5

    May 14, 2024

    I am a current client of this provider

    They got to do activities with Chris, and it gave me a chance to do errands and stuff They provided good companions and the administrative staff was responsive.

    Donna S_37

    4

    April 23, 2024

    I am a past client of this provider

    They did well, but he was not happy. I like the people that came, they were nice.

    Rebecca G_8

    5

    April 23, 2024

    I am a past client of this provider

    The agency made it a positive experience by working with our schedule and making it an easy process for us. They also worked with our insurance. The agency was able to personalize the service and it just fit with our family. They were also good at keeping in contact with us.

    Connie N_2

    5

    April 23, 2024

    I am a current client of this provider

    It allows me to normally go to work in the morning and be here in the afternoon when the caregiver leaves. I like that they have been with us for over a year and have been working with us on our schedules. All the recent caregivers have been wonderful.

    Anonymous_5565

    4

    April 10, 2024

    I am a current client of this provider

    It has had a positive impact. She has become home bound, and her only connection is with her caregivers. I think the movement of personnel through the system is a problem.

    Peter P_9

    5

    April 10, 2024

    I am a current client of this provider

    They do my laundry for me. They are very friendly.

    Liz C_8

    5

    March 26, 2024

    I am a current client of this provider

    They are very thorough, knowledgeable, and they follow through with things.

    Florence C_6

    5

    March 19, 2024

    I am a current client of this provider

    She takes me to church and out for walks. Annemarie is very nice and does everything I need that she can.

    Anonymous_1710325410

    4

    March 13, 2024

    I am a past client of this provider

    When I asked them to do things, they did them. They accomplished the tasks perfectly. They made me feel comfortable and seemed trustworthy.

    Anonymous_1708086800

    5

    February 16, 2024

    I am a current client of this provider

    They make things easier in the house. They are very accommodating.

    Theresa P_9

    4

    February 9, 2024

    I am a past client of this provider

    They did what was needed, and I felt pretty much in charge of my life. I think they were very helpful in meeting our needs in a short time.

    Susan B_65

    5

    January 16, 2024

    I am a current client of this provider

    If we didn't have the help of the agency, my father would not have the ability to stay and live in his own the way he is. We find them very responsive, and they are very good at communicating with us if anything has to change with the care.

    Melissa P_4

    5

    January 16, 2024

    I am a current client of this provider

    It has tremendously improved her quality of life. I like that they are accommodating, they have high quality, they care about their clientele and very detail oriented.

    Denise W_11

    5

    January 16, 2024

    I am a current client of this provider

    I love talking to them. They are on top things if I need anything. I like that they are always there when we need them. They take suggestions well.

    Tom D_10

    4

    December 27, 2023

    I am a current client of this provider

    They've helped us the most with the activities of daily living and socially. I like that they're reliable and communicative.

    Michele W_3

    5

    December 20, 2023

    I am a past client of this provider

    They were there for all of us, they were helpful with all of our concerns. They were extremely compassionate and caring, very professional, and reliable.

    Karen a

    5

    December 12, 2023

    I am a current client of this provider

    Very helpful. The person assigned to us has been wonderful and no issues. They are very understanding, listen to us when we talk and empathy was clear and understood our issues.

    Rose Marie S

    4

    December 12, 2023

    I am a current client of this provider

    They were all very helpful, but sometimes I had difficulty with people being here all the time. They would be so quick to help, I'd get frustrated. They'd do too much for me. I would recommend them because I have found them dependable.

    Anonymous_5772

    5

    November 29, 2023

    I am a current client of this provider

    They seem to be intelligent and they're always on time and they do what we ask. They never make a fuss about anything. I would recommend them because they have good service and have good caregivers. They're reliable.

    Anonymous_7648

    4

    November 10, 2023

    I am a current client of this provider

    They can find someone who is capable of doing the job. They would need to improve in bringing people to work more hours.

    Irene H_6

    4

    October 25, 2023

    I am a past client of this provider

    My husband did not really care for the care and did not need it. The agency did the best they could. My husband wanted someone older. I liked that they were very thorough and explained everything well.

    Lisa P_29

    5

    October 12, 2023

    I am a current client of this provider

    They are very transparent and keep in contact to let us know what is going on between our mother and the caregiver. I like the personal contact you have with employees there.

    Keith M_3

    5

    September 15, 2023

    I am a past client of this provider

    They provided the service I needed that I couldn't provide myself. They were very professional and easy to do business with.

    Leo O_1

    4

    August 21, 2023

    I am a current client of this provider

    It fits in with my schedule. They feed me and care for me.

    Susan H_76

    5

    August 21, 2023

    I am a past client of this provider

    They were a great fit for our family. I liked the compassion that the caregiver had. They were also very flexible with our schedules.

    Louis R_3

    4

    August 14, 2023

    I am a current client of this provider

    They are allowing me to work at home while knowing my mom is taken care of. They need more consistent caregivers.

    Peter B_13

    5

    July 31, 2023

    I am a past client of this provider

    She was a big help. They were thoughtful.

    Joyce a_1

    5

    July 26, 2023

    I am a current client of this provider

    She drives us to all our doctors and helps with recipes. The person they send is fabulous.

    Mark C_27

    5

    June 28, 2023

    I am a current client of this provider

    They get them out of the house. They are very responsive.

    Shelly R_1

    5

    June 27, 2023

    I am a current client of this provider

    They did everything fast and efficiently. They have very good service. The aide is very nice.

    Carole M_9

    5

    June 26, 2023

    I am a current client of this provider

    They have helped me with things I can't do. I like that they communicate.

    Todd O

    5

    June 17, 2023

    I am a current client of this provider

    We need the care for Todd to survive. The caregiver we have is very kind.

    Janice L_4

    5

    April 25, 2023

    I am a past client of this provider

    The person they sent was excellent, and she did everything that I asked her to do with a smile, including scooping kitty litter and getting the trash barrels to the street. I am likely but they are expensive. I like the lady that came did everything that I asked her to do, did the laundry, fed the cats, and played cards with me, and she did everything that I asked her to.

    Kristi M

    4

    April 24, 2023

    I am a current client of this provider

    They've helped the most by providing the simple things that my dad can't do for himself. I like that the staff from Touching Hearts at Home is responsive and easy to work with.

    Rona H

    5

    February 9, 2023

    I am a past client of this provider

    They were just there and they were able to free up my time and make sure he was safe and not falling. I like that they were very attentive getting the care in the beginning and always kept in touch.

    Lawrence S_6

    5

    January 14, 2023

    I am a current client of this provider

    The provider helps the client the most with helping him take medications. The aides are great with the client, they're responsive to any needs, and they've been able to communicate really well.

    Kay S_8

    5

    December 29, 2022

    I am a current client of this provider

    I don't drive anymore, so they are a big help to me to get my groceries. I've already done it. They are very prompt and stay with you and do whatever has to be done.

    Janet W_9

    5

    December 13, 2022

    I am a past client of this provider

    She helped with exercise. The caregiver was really good.

    Mary M_80

    4

    November 22, 2022

    I am a past client of this provider

    They seemed to care about the patient. They could've made life a little easier by paying my bill. It was pretty good, all considering. I liked that they were kind.

    Dawn M_4

    5

    November 15, 2022

    I am a current client of this provider

    I cannot drive, and they are driving me around. I like that they are very diligent about giving coverage.

    Mary B_130

    5

    October 14, 2022

    I am a current client of this provider

    My life has changed because I have the freedom and the confidence to leave the house because I know the client is being taken care of. I like that they are very responsive and flexible. The quality of the people in the services is top-notch.

    Christine R_9

    5

    September 26, 2022

    I am a past client of this provider

    She made my life easier. I wanted to do things, but I was hurt, and they were able to help with that. I like that they were very available. They were welcoming.

    Shari B_5

    5

    September 19, 2022

    I am a current client of this provider

    They could have been more proactive, when my mom wanted to wander. I like that all the people that we have had have been fabulous and caring.

    Fred T_1

    5

    August 11, 2022

    I am a past client of this provider

    They were friendly and very nice. They allowed me to leave the house. I would recommend them because they were his companions that supervised him.

    Olga P_2

    5

    July 21, 2022

    I am a past client of this provider

    I would have preferred to have the same caregiver more consistently. I liked that their supervisors were available to introduce the workers and smooth out any problems, and they were easy to deal with.

    Heather L_5

    4

    July 21, 2022

    I am a past client of this provider

    The services allowed me to sleep through the night and focus on my work. I like that the people who came to my house were respectful and kind.

    Stephen C_6

    5

    June 21, 2022

    I am a past client of this provider

    It was definitely beneficial to us, it freed us up a bit. They were at the house when they said they would be.

    Audrey W_5

    4

    May 26, 2022

    I am a current client of this provider

    They've generally kept good contact, and have never missed a shift. They get my mom to comply with her meds.

    Karen B_33

    5

    May 17, 2022

    I am a past client of this provider

    They are very compassionate and caring people. I liked that they would respond rapidly.

    Mike B_19

    5

    May 17, 2022

    I am a current client of this provider

    They have been helpful by helping Jane get things done that she would not be able to do by herself. I like that the caregivers have been friendly and the office provides good coordination of the care.

    Paula R_10

    4

    April 20, 2022

    I am a current client of this provider

    I think they should take the client more in mind when they send a care person, like to know the personality of the care person and client. Everyone is professional and seems well-trained and very considerate of the client and helpful.

    James (_6

    5

    April 20, 2022

    I am a current client of this provider

    They help us to relax and feel secure. The quality of care seems very well to me. Carol seems to enjoy the company.

    Adrienne B_1

    5

    March 21, 2022

    I am a past client of this provider

    They were providing companion care. It provided peace of mind to me. I like that they were very caring and responsive. They were very knowledgeable and experienced.

    Don C_6

    5

    January 25, 2022

    I am a past client of this provider

    They helped with things like talking to him and made him feel at ease. I really like that they sent us really good caregivers.

    Tracy L_3

    4

    December 14, 2021

    I am a past client of this provider

    They came to the door and got her, and then went on their way. I like that it gave me a break during the day. I did not have any issues with them.

    Jeannette a

    4

    November 10, 2021

    I am a current client of this provider

    They clean the house. I wish I could have the same girl every time, but I understand that it's hard getting coverage and sending the same girl.

    Ken L_5

    5

    November 10, 2021

    I am a current client of this provider

    The impact is in many ways, while the care has been good, it has provided me with the opportunity to do the things I need to do. The current caregiver is encouraging my wife to exercise and that has been very positive. Touching Hearts at Home have assigned confident, reliable caregivers and have built a good relationship with my wife.

    Kathleen M_25

    5

    October 14, 2021

    I am a current client of this provider

    They have enough experience with dementia and Alzheimer's clients and they are understanding on working towards giving him independence as much as possible. Touching Hearts at Home provides compassionate care for the client and for the caregiver.

    Anne M_12

    5

    September 27, 2021

    I am a past client of this provider

    They really helped me by giving me time to rest so I did not have to be there all the time. I like that they were easy to work with and the people were nice.

    Sonja G

    5

    September 25, 2021

    I am a current client of this provider

    I wouldn't have a daily life otherwise because I'm so slow. I like that they are reliable. They have great people.

    Roberta R_7

    4

    September 18, 2021

    I am a current client of this provider

    It's hard because I need to explain and convince my husband that he actually needs it. They are very responsive.

    Pat K_8

    5

    August 30, 2021

    I am a past client of this provider

    She made the bed and did the dishes. I liked the book with all the instructions in it.

    Tonya

    4

    August 16, 2021

    I am a current client of this provider

    We have been using Touching Heart for over six months now. Basically, they do light cleaning, companion service, and they feed my mom and they fix her meals. There's more than one caregiver, and so far, it's been good. They're attentive. Their scheduling is based on what we pretty much need and can afford at the same time. I contacted a couple of in-home care agencies, and Touching Heart was the one who actually got back to me and came to the house and talked.

    Carol C_30

    5

    August 13, 2021

    I am a past client of this provider

    The caregivers were all excellent. I appreciated that they kept the house running. They were wonderful. I liked that they were efficient, and persistent in finding care.

    Kendra P

    5

    August 13, 2021

    I am a past client of this provider

    They left wonderful details and voice messages every day about what was going on with my mom. The providers were amazing, the communication was great, and they went above and beyond.

    Lisa M_28

    5

    July 30, 2021

    I am a past client of this provider

    The woman who came to our house, Michelle, was wonderful. The communication was very good.

    Christa F

    5

    June 29, 2021

    I am a current client of this provider

    They engage with my mom and help her with meals. They have been very lovely and friendly. I like that they are very friendly and they send people to be with my mom.

    Erica T_1

    5

    May 18, 2021

    I am a current client of this provider

    They are willing to work with us and our changing schedule. They are very friendly and accommodating.

    Kay D_2

    5

    April 21, 2021

    I am a past client of this provider

    She would disinfect things like the phone and the counter tops. I like the person that came. She had a violin and played it for him. We had a really bad snow storm and I thought the woman wouldn't be coming because of it. She came with a shovel and shoveled our walk to get into the house. it was unbelievable that she came.

    Ronni B

    4

    March 30, 2021

    I am a current client of this provider

    They did not need a medical team, they needed the cooking and assistance. My mother has dementia. My mother will not let them come in more often than what they do. There is a couple of things. They do not want you to contact the caretaker directly. I can do so now but I feel like there should be some autonomy in me being able to contact the caretaker. When it comes to schedule changing it would be nice to have that option.

    Anonymous_4665

    5

    March 9, 2021

    I am a current client of this provider

    They recommended a wonderful caregiver that has been very successful with my husband. I would tell a friend that they've been very cooperative, and they're very good at picking someone who gets along well with your loved one.

    John L_25

    5

    February 24, 2021

    I am a past client of this provider

    I knew that I would have a ride to my physical therapy program. I knew that someone would be around for me for a couple of hours. They are very good at selecting a caregiver and providing the service.

    Linda W_31

    5

    February 19, 2021

    I am a current client of this provider

    They give me a lot of help cleaning my house and being a companion with me. I like the aides that I have. They are just wonderful.

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    About Touching Hearts at Home - Capital District in Albany, New York

    Touching Hearts at Home - Capital District is a Senior Care provider in Albany, New York that offers residents Home Care services. Contact Touching Hearts at Home - Capital District for more details on services and rates.

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