Touching Hearts at Home - Capital District Albany, NY

Kathy D_19

They are dependable and have great people, and my mom is well taken care of. I think they do a great job and keep the family informed.

Eric F_5

The agency reaches out and asks me if everything's going alright. The consultation on how to get started and the caregiver herself has been good.

Frances S_7

They made the experience positive by having the caregivers just be helpful, but they need more energy. I liked that they had good caregivers provided to me at the time.

Dorothy B_28

Our caregiver helps me get dressed when I need assistance, she helps clean our home and she goes on walks with us. She will run errands for us. The agency has been responsive to our questions and problems. If our caregiver is sick and cannot come, the agency is very good at providing someone else.

Barrett M

I have no need to complain or doubt them. The representative from the agency is very dependable.

Jesse E

If we need them, they make it work. They are very responsive. They provide great care. They are very attentive to her needs.

Steve P_12

They are companions for her. I like that we can go online and review the nightly visits and notes that the companion post.

Purvis J

It helps me a lot. I am very grateful. They give me a break to relax my mind.

Susan J_17

My mother-in-law needs the extra care being provided. The agency is great to deal with.

Melissa P_4

They have supplied us caring companion aides, they document what they do, let me know when they can't be here, and they are accommodating. They are personalized, responsive, and caring.

Peter B_16

The agency has found a very good person for us, and have been flexible with scheduling. I would recommend them because of the respite care worker they assigned to us was great.

Leo O_1

The provider comes every day to help me. The agency show up every day to help with my needs.

Connie N_2

This really helps me. She comes in and she is happy. She knows I like coffee and she gets it going for me. The service is wonderful. I like them and would recommend them. I think they are good about telling us things, and we talk. The caregiver comes to visit me every day and she is very nice. She talks to me.

Judith R_12

They help the most by providing someone who can fulfill my needs. I like that they provide people for companionship and know how to deal with people who are grief driven.

Richard S_67

It's the difference between life and death. The personnel are nice, caring, compassionate, and helpful.

Ann V_2

I like that I can trust them. I would recommend a friend because the agency meets my needs.

Amy B_24

The service helps me to have someone with him 3 days a week. The caregivers are always on time. I trust them.

Megan H_7

They freed me up to do other stuff, which was the whole point. I like this agency because they have been very easy to deal with.

Peter T_1

I can get respite on the days of care, so I can go golfing. My wife isn't participating the way I had hoped she would. I like the fact that they will take her out. I would like for them to take her for walks and engage her in the home.

Eileen K_5

They are always helpful and available to call. The director and assistant directors were very helpful when we first met. The scheduler Lori is good, and the caregiver Karen is outstanding.

Susan B_65

He wouldn't be able to stay where he is without the help. It is very impactful. We need the help. We have a wonderful caregiver. We haven't been able to find a backup for when our normal caregiver needs to be out. It is stressful when the caregiver needs to be out.

Michele W_3

I feel comfortable with them taking care of my sister. I was able to get the service needed within the next day.

Diane N_9

They brightened his day and were very respectful. They really helped us out in a pinch. They came in short order and did a great job.

Louis R_3

I like knowing that someone is there for her while I am out working. I like the consistency and quality of the services

Jerry P_18

My mom like hers caregivers, but the services help my father more. The agency communicates well. We are hoping the new caregiver works out well for us.

Geraldine B_3

It allows me to live in my own home. The person they sent has done very well.

Denise W_11

They allow us to go about our business. Anytime you need them, they have gotten me out of binds when I didn't have anyone to stay with my aunt. They are wonderful people, and they take great care of her. They are easy to talk to, they answer questions, and if they're not available they call me right back I am very happy with them.

Kathy C_32

These services have made our lives easier, allowing me to have a break. The agency has great quality caregivers assigned.

Lisa T_15

Having an extra pair of eyes on her has been a huge relief for my sister and I. They have a very good understanding of managing her Alzheimer's.

Margaret M_39

Everything goes along very smoothly. The agency is organized, and they sent me a good caregiver.

Kevin R_6

They have clear communication. They have great communication and quality care.

Michele G_5

A person being there on a daily basis has helped the most. The caregiver need to do more every day things.

Saul R

They got to do activities with Chris, and it gave me a chance to do errands and stuff They provided good companions and the administrative staff was responsive.

Donna S_37

They did well, but he was not happy. I like the people that came, they were nice.

Rebecca G_8

The agency made it a positive experience by working with our schedule and making it an easy process for us. They also worked with our insurance. The agency was able to personalize the service and it just fit with our family. They were also good at keeping in contact with us.

Anonymous_5565

It has had a positive impact. She has become home bound, and her only connection is with her caregivers. I think the movement of personnel through the system is a problem.

Peter P_9

They do my laundry for me. They are very friendly.

Liz C_8

They are very thorough, knowledgeable, and they follow through with things.

Florence C_6

She takes me to church and out for walks. Annemarie is very nice and does everything I need that she can.

Anonymous_1710325410

When I asked them to do things, they did them. They accomplished the tasks perfectly. They made me feel comfortable and seemed trustworthy.

Anonymous_1708086800

They make things easier in the house. They are very accommodating.

Theresa P_9

They did what was needed, and I felt pretty much in charge of my life. I think they were very helpful in meeting our needs in a short time.

Tom D_10

They've helped us the most with the activities of daily living and socially. I like that they're reliable and communicative.

Karen a

Very helpful. The person assigned to us has been wonderful and no issues. They are very understanding, listen to us when we talk and empathy was clear and understood our issues.

Rose Marie S

They were all very helpful, but sometimes I had difficulty with people being here all the time. They would be so quick to help, I'd get frustrated. They'd do too much for me. I would recommend them because I have found them dependable.

Anonymous_5772

They seem to be intelligent and they're always on time and they do what we ask. They never make a fuss about anything. I would recommend them because they have good service and have good caregivers. They're reliable.

Anonymous_7648

They can find someone who is capable of doing the job. They would need to improve in bringing people to work more hours.

Irene H_6

My husband did not really care for the care and did not need it. The agency did the best they could. My husband wanted someone older. I liked that they were very thorough and explained everything well.

Lisa P_29

They are very transparent and keep in contact to let us know what is going on between our mother and the caregiver. I like the personal contact you have with employees there.

Keith M_3

They provided the service I needed that I couldn't provide myself. They were very professional and easy to do business with.

Susan H_76

They were a great fit for our family. I liked the compassion that the caregiver had. They were also very flexible with our schedules.

Peter B_13

She was a big help. They were thoughtful.

Mark C_27

They get them out of the house. They are very responsive.

Shelly R_1

They did everything fast and efficiently. They have very good service. The aide is very nice.

Carole M_9

They have helped me with things I can't do. I like that they communicate.

Kristi M

They've helped the most by providing the simple things that my dad can't do for himself. I like that the staff from Touching Hearts at Home is responsive and easy to work with.

Rona H

They were just there and they were able to free up my time and make sure he was safe and not falling. I like that they were very attentive getting the care in the beginning and always kept in touch.

Lawrence S_6

The provider helps the client the most with helping him take medications. The aides are great with the client, they're responsive to any needs, and they've been able to communicate really well.

Kay S_8

I don't drive anymore, so they are a big help to me to get my groceries. I've already done it. They are very prompt and stay with you and do whatever has to be done.

Janet W_9

She helped with exercise. The caregiver was really good.

Mary M_80

They seemed to care about the patient. They could've made life a little easier by paying my bill. It was pretty good, all considering. I liked that they were kind.

Dawn M_4

I cannot drive, and they are driving me around. I like that they are very diligent about giving coverage.

Mary B_130

My life has changed because I have the freedom and the confidence to leave the house because I know the client is being taken care of. I like that they are very responsive and flexible. The quality of the people in the services is top-notch.

Christine R_9

She made my life easier. I wanted to do things, but I was hurt, and they were able to help with that. I like that they were very available. They were welcoming.

Shari B_5

They could have been more proactive, when my mom wanted to wander. I like that all the people that we have had have been fabulous and caring.

Fred T_1

They were friendly and very nice. They allowed me to leave the house. I would recommend them because they were his companions that supervised him.

Olga P_2

I would have preferred to have the same caregiver more consistently. I liked that their supervisors were available to introduce the workers and smooth out any problems, and they were easy to deal with.

Heather L_5

The services allowed me to sleep through the night and focus on my work. I like that the people who came to my house were respectful and kind.

Stephen C_6

It was definitely beneficial to us, it freed us up a bit. They were at the house when they said they would be.

Audrey W_5

They've generally kept good contact, and have never missed a shift. They get my mom to comply with her meds.

Karen B_33

They are very compassionate and caring people. I liked that they would respond rapidly.

Mike B_19

They have been helpful by helping Jane get things done that she would not be able to do by herself. I like that the caregivers have been friendly and the office provides good coordination of the care.

Paula R_10

I think they should take the client more in mind when they send a care person, like to know the personality of the care person and client. Everyone is professional and seems well-trained and very considerate of the client and helpful.

James (_6

They help us to relax and feel secure. The quality of care seems very well to me. Carol seems to enjoy the company.

Adrienne B_1

They were providing companion care. It provided peace of mind to me. I like that they were very caring and responsive. They were very knowledgeable and experienced.

Don C_6

They helped with things like talking to him and made him feel at ease. I really like that they sent us really good caregivers.

Tracy L_3

They came to the door and got her, and then went on their way. I like that it gave me a break during the day. I did not have any issues with them.

Jeannette a

They clean the house. I wish I could have the same girl every time, but I understand that it's hard getting coverage and sending the same girl.

Ken L_5

The impact is in many ways, while the care has been good, it has provided me with the opportunity to do the things I need to do. The current caregiver is encouraging my wife to exercise and that has been very positive. Touching Hearts at Home have assigned confident, reliable caregivers and have built a good relationship with my wife.

Kathleen M_25

They have enough experience with dementia and Alzheimer's clients and they are understanding on working towards giving him independence as much as possible. Touching Hearts at Home provides compassionate care for the client and for the caregiver.

Anne M_12

They really helped me by giving me time to rest so I did not have to be there all the time. I like that they were easy to work with and the people were nice.

Sonja G

I wouldn't have a daily life otherwise because I'm so slow. I like that they are reliable. They have great people.

Roberta R_7

It's hard because I need to explain and convince my husband that he actually needs it. They are very responsive.

Pat K_8

She made the bed and did the dishes. I liked the book with all the instructions in it.

Tonya

We have been using Touching Heart for over six months now. Basically, they do light cleaning, companion service, and they feed my mom and they fix her meals. There's more than one caregiver, and so far, it's been good. They're attentive. Their scheduling is based on what we pretty much need and can afford at the same time. I contacted a couple of in-home care agencies, and Touching Heart was the one who actually got back to me and came to the house and talked.

Carol C_30

The caregivers were all excellent. I appreciated that they kept the house running. They were wonderful. I liked that they were efficient, and persistent in finding care.

Kendra P

They left wonderful details and voice messages every day about what was going on with my mom. The providers were amazing, the communication was great, and they went above and beyond.

Lisa M_28

The woman who came to our house, Michelle, was wonderful. The communication was very good.

Christa F

They engage with my mom and help her with meals. They have been very lovely and friendly. I like that they are very friendly and they send people to be with my mom.

Erica T_1

They are willing to work with us and our changing schedule. They are very friendly and accommodating.

Kay D_2

She would disinfect things like the phone and the counter tops. I like the person that came. She had a violin and played it for him. We had a really bad snow storm and I thought the woman wouldn't be coming because of it. She came with a shovel and shoveled our walk to get into the house. it was unbelievable that she came.

Ronni B

They did not need a medical team, they needed the cooking and assistance. My mother has dementia. My mother will not let them come in more often than what they do. There is a couple of things. They do not want you to contact the caretaker directly. I can do so now but I feel like there should be some autonomy in me being able to contact the caretaker. When it comes to schedule changing it would be nice to have that option.

Anonymous_4665

They recommended a wonderful caregiver that has been very successful with my husband. I would tell a friend that they've been very cooperative, and they're very good at picking someone who gets along well with your loved one.

John L_25

I knew that I would have a ride to my physical therapy program. I knew that someone would be around for me for a couple of hours. They are very good at selecting a caregiver and providing the service.

Linda W_31

They give me a lot of help cleaning my house and being a companion with me. I like the aides that I have. They are just wonderful.