Home Instead - Schenectady, NY

happyclient3

HomeInstead in Schenectady gave my 92 yo mom wonderful care at all times. Their pricing was more than fair and the office was easy, accurate, and always accommodating to my administrative questions. Highly recommended.

phw8832

I have had no problems with HomeInstead Senior Care. I have had contact with Heddy, Fran, and Heidi. All three are kind and professional. The office staff also do well and are proficient with schedule changes. I would not hesitate to recommend HomeInstead to others.

Anonymous112440650

I just fired Home Instead, and I was very unhappy with it. Someone was supposed to be coming, and nobody showed up, and I never got a phone call. I called them the next day, and they didn't even know the person didn't show up. That was terrible. There were some very nice people there, but overall, in general it was difficult to get people to come here consistently. The shift was between 6:00 and 10:30 at night, and what often happens, someone would come and they would do the shift and then they wouldn't come back. My mother isn't that difficult a person. She has a short-term memory loss, so we do things at a certain time. She has a routine, so that she knows what's going to happen next and when she has to do this or that. They told me that I was too regimented. They complain that she needs to go to the bathroom at a certain time. The purpose was not to have her go to the bathroom, though. The purpose is she needs to get up every two hours so that she's not sitting on her butt all the time so that she doesn't get bedsores. There was a big turnover of girls. You want to establish a relationship when you have home care people come in your home. You want to get used to the same person coming. I didn't like the idea that there were just so many different people coming and going and every time they came, I had to explain everything over and over. They get her up from her nap and take her to the bathroom, change her Depends, and bring her back to her TV chair. Some of the people were very good at encouraging, and some weren't. We used them for a couple of months. I did not like the owners at all. I had an argument with one, and she was very standoffish; the other owner left me on hold one time for 20 minutes. They're terrible at customer service.

Anonymous111974450

We did hire Home Instead for two weeks, and then we were done. The staff was fine, and it was $25 per hour. There was somebody who came to the house and sat with my mother, and that was it. They were great.

Bevoir123

Home Instead helped me with my mom. We able to keep her home with their help. We couldn't have done it without them. They have caring and compassionate aides and the office staff was very flexible and responsive. It meant more to me then they will ever know.