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BrightStar Care Northern Michigan Traverse City, MI

3191 Logan Valley Road, Traverse City, MI 49684

(800) 558-0653 (Caring Family Advisorâ„¢)

4.5

(164 reviews)

Offers Home Health Agencies and Home Care

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Reviews of BrightStar Care Northern Michigan in Traverse City, Michigan

4.5

(164 reviews)

    Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    Brenda F_16

    5

    October 7, 2024

    I am a current client of this provider

    They have someone there to take care of my father. It relieves my stresses. We have had good experiences with them.

    Ellen M_18

    4

    September 24, 2024

    I am a current client of this provider

    They help me when they come, and I enjoy having them here. I needed someone to talk to and light housework. They need to get younger caregivers. They need to have more caregivers.

    Pat A_6

    4

    September 20, 2024

    I am a current client of this provider

    It is an opportunity to get out. I don't understand why a person is not in the house when they are scheduled to be here and not in the car clocking in.

    Edie G_1

    5

    September 10, 2024

    I am a current client of this provider

    They are reliable. They have excellent care, and good communication.

    Jeannette D_1

    4

    September 10, 2024

    I am a current client of this provider

    They are always here for me on time. They are always on time and get here when they say they will get here.

    Robert_2

    4

    September 6, 2024

    I am a current client of this provider

    The agency does my transportation and house cleaning. The caregivers clean and a few personal things such as putting cream on me.

    Craig B_7

    2

    August 22, 2024

    I am a past client of this provider

    We needed more help. They needed to provide the services we were asking for.

    Jan K_5

    5

    August 15, 2024

    I am a current client of this provider

    They have helped the most by being there for anything I need done. They provide very good caregivers. I think they screen them well.

    Anonymous_1723109046

    5

    August 8, 2024

    I am a current client of this provider

    They help me out with what I need. The main caregiver has been exceptional.

    Dana M_4

    5

    July 5, 2024

    I am a current client of this provider

    He's doing really well with the caregivers. They provide appropriate wound care to the client. I would recommend this agency because of their communication and availability.

    Gregory M_3

    5

    June 25, 2024

    I am a past client of this provider

    The girls were always on time. They were just good to my mom. I like just the people, and the girls were just sweet.

    Lynn C_17

    5

    June 25, 2024

    I am a current client of this provider

    I like that they are understanding and meet our needs. I like that they are flexible with the scheduling.

    James C_47

    4

    June 10, 2024

    I am a current client of this provider

    They do laundry. I'm 85 and I have a bad leg. They clean the apartment and make the bed.

    Christine K_11

    5

    June 10, 2024

    I am a current client of this provider

    They make sure the house is clean. They're easy to get a hold of .

    Nina T_1

    5

    May 21, 2024

    I am a current client of this provider

    I love my nurse and she's consistent. It's easy.

    Jenni M

    5

    May 13, 2024

    I am a current client of this provider

    We had a bad expereince and they resolved the issue immediately. They have good communication and transparency.

    Mary B_158

    5

    May 6, 2024

    I am a current client of this provider

    The caregiver is very helpful. And she is also very supportive. I like their punctuality.

    Julie S_28

    4

    April 16, 2024

    I am a current client of this provider

    She enjoyed the caregiver, Debbie. They struggled to find a caregiver when we wanted extra.

    Walter P_1

    5

    April 3, 2024

    I am a current client of this provider

    They have helped me the most by being the first part of my recovery that has been positive. I like their professionalism and attentiveness.

    Connie E_1

    3

    March 18, 2024

    I am a current client of this provider

    I can't do anything without the services. I would like for them to show up and train their workers.

    Trista E

    5

    March 18, 2024

    I am a past client of this provider

    We felt my mom would be in good care with them. I can't say enough about how much that respite helped. From the time we contacted them to the time we met with them everything was very thorough. They are very detail oriented.

    Linda E_10

    5

    March 18, 2024

    I am a past client of this provider

    She kept him entertained. I like the girl that came, she worked so hard and was pleasant.

    Esther G_2

    5

    March 18, 2024

    I am a current client of this provider

    They help with the exercises, they are strong, and they see through when my husband doesn't want to do something. They are professional, they have warm personalities, and they do not treat us like old people.

    Thomas N_9

    5

    March 5, 2024

    I am a current client of this provider

    They've helped the most by professionally administering my medication. I like that they communicate when they are coming, professional, and very pleasant and know what they are doing.

    Stanley R_4

    5

    February 16, 2024

    I am a current client of this provider

    The most helpful has been the personality of the nurses. I like that they are accommodating about any changes.

    Kathy F_21

    5

    January 26, 2024

    I am a current client of this provider

    They help with her daily care. I like that they respond to our needs and they care well for Susie.

    Donald T_19

    5

    January 18, 2024

    I am a current client of this provider

    I had a medical situation that required the skills of a RN, and they provided that for me. They are professional, capable, and punctual.

    Patrice B_1

    5

    January 18, 2024

    I am a past client of this provider

    They sent a dependable person. I like that Kara, the head woman was dependable, she is kind to my dad.

    Deb K_2

    5

    January 4, 2024

    I am a current client of this provider

    The most helpful has been Dion and she is here when we need her. I like that they are friendly and easy to work with. I like that we have one really good caregiver and the rest have been okay.

    Anonymous_1702303704

    4

    December 11, 2023

    I am a current client of this provider

    They help with having someone to remind her to take pills. They do a good job. We are happy with their services.

    Holly L_2

    5

    November 16, 2023

    I am a past client of this provider

    The agency made the experience positive by having good workers. I like the agency is friendly, caring, and very helpful as well as convenient.

    Lori C_9

    5

    November 8, 2023

    I am a current client of this provider

    My mom and her husband keep forgetting that the helpers coming can help them with things like making dinner. I feel like the people I have talked with have been very friendly and helpful.

    Diane H_28

    3

    October 20, 2023

    I am a past client of this provider

    I just don't think I know how to answer that The main problem I had with them was the fact that the phone contact issues really turned into a problem with me.

    Steven O_2

    5

    October 18, 2023

    I am a current client of this provider

    They send good, conscientious people for me. I like how they are kind, interested, and helpful to me.

    Anonymous_7631

    4

    October 6, 2023

    I am a past client of this provider

    I like someone can do things that I'm not able to do. They could improve their communication.

    Thomas R_17

    5

    October 6, 2023

    I am a current client of this provider

    The provider has helped the most with making easy appointments. I like that the nurses are very nice and they are every thorough.

    Judee B

    5

    September 26, 2023

    I am a current client of this provider

    They help me with everything. I couldn't function without them. I like the caregivers, they do a great job.

    Sarah T_7

    4

    September 13, 2023

    I am a current client of this provider

    Ann Jeanette and Hannah and Deb are amazing. The staff are well-trained and amazing. They could have more people.

    David _26

    5

    September 9, 2023

    I am a current client of this provider

    They have been very helpful. The caregiver has been wonderful..

    Carolyn G_15

    5

    September 7, 2023

    I am a current client of this provider

    I think the girl I had was excellent. I like the helper I have.

    Phillip L_5

    4

    August 24, 2023

    I am a past client of this provider

    She gave good advice, was knowledgeable, and nice. She answered my questions and got back to me right away, she did her job, and she did it well.

    Bob S_46

    5

    August 23, 2023

    I am a current client of this provider

    They make my experience positive because of the people they hired. I would recommend them because think they are doing a great job and we like them.

    Marcia C_5

    5

    August 15, 2023

    I am a current client of this provider

    They make sure he drinks water. They walk with him outside. I like that they do a lot for him.

    Karen K_42

    4

    August 9, 2023

    I am a past client of this provider

    They were there and the fact I could leave the home. I like the fact they were prompt and helped.

    Greg _2

    5

    August 3, 2023

    I am a past client of this provider

    It helped us both a lot. They helped him with anything he needed. I would recommend BrightStar to others because they were very courteous, very nice, and just thoughtful. The caregivers fit in like they were family.

    Roleen C

    5

    July 26, 2023

    I am a current client of this provider

    They try to accommodate us when something unusual happens. I don't have to worry about a thing, and it gives me a real break. I like that they are very easy to work with.

    Ann D_14

    4

    July 14, 2023

    I am a current client of this provider

    They could let me know ahead of time if someone is coming or not. They could improve the scheduling.

    Kristie S

    5

    July 12, 2023

    I am a current client of this provider

    It has taken a lot of pressure off of me. They are very professional and I have felt very confident with them.

    Mary L_74

    4

    June 22, 2023

    I am a current client of this provider

    They get him out of the house and provide some company. I've been happy.

    Shelly M_2

    5

    June 13, 2023

    I am a current client of this provider

    They have helped the most with having someone there. I like that they are personable, and we got to meet the owner right way. We met several of the people there.

    Jennifer T_4

    5

    June 8, 2023

    I am a current client of this provider

    They have helped the most with laundry. We like how they do the scheduling, and they have some certification that others didn't have.

    Jan T_2

    4

    June 6, 2023

    I am a current client of this provider

    It's helped me because I was gone all winter. They are reliable. My mother really connected with the first one, and the second one she's doing better with.

    Anonymous_7282

    5

    May 23, 2023

    I am a past client of this provider

    It was a positive experience because most of the caregivers were very knowledgeable. I would recommend them because they hired a bunch of people for him.

    Jan K_8

    4

    May 9, 2023

    I am a current client of this provider

    They can help in any way they can. I would tell them they provide good care and are friendly and informative.

    Regina M_8

    5

    April 24, 2023

    I am a current client of this provider

    They have provided us with wonderful caregivers. I am able to leave without worrying about my husband. I like how they care and have professionalism.

    Nancy G_26

    4

    April 12, 2023

    I am a current client of this provider

    It is hard to deal with other people in my house. They do help out. Our new person has only been with the company since February, even though we were told they had been there a while.

    Karrie H

    5

    March 7, 2023

    I am a past client of this provider

    She was on medication that she couldn't take on her own, and since they were there, everything evened out for her health. I like that they were very hands-on and accommodating. They went above and beyond.

    Dave _7

    5

    March 3, 2023

    I am a past client of this provider

    When we needed them, they had been there. They met all of our requirements.

    Dave B_9

    5

    March 3, 2023

    I am a current client of this provider

    They answered all of our questions in the beginning, and the follow-up is appreciated. We have had 3 different caregivers, and they treated my wife with very good care.

    Monica O_1

    5

    February 2, 2023

    I am a current client of this provider

    My experience has been positive because they are able to get her out of the facility, so she's not just cooped up inside. I like that it helps her interact with others. I like BrightStar Care because they communicate well and they are very upfront.

    Roberta L_7

    4

    February 2, 2023

    I am a current client of this provider

    I am able to get out and Mark likes the caregiver. I like the caregiver.

    Anonymous_7038

    4

    February 2, 2023

    I am a current client of this provider

    My client wants to get out of bed, and she is not happy just being in bed. The company is pretty friendly and that is why I would recommend them.

    Heath P

    5

    January 25, 2023

    I am a past client of this provider

    The agency made my experience positive by being very good with my mother. I like the personable nature they had with my mom.

    Mary K_31

    5

    January 25, 2023

    I am a past client of this provider

    My mom does not need much help, but they have respected her as an individual and has companion. I like that the communication is really good from the scheduling department.

    Annie G_1

    5

    January 18, 2023

    I am a past client of this provider

    The caregivers made me and my mother more comfortable. They allowed me to rest. One thing I like about them is the quality of people who came.

    Pam W_12

    3

    December 16, 2022

    I am a past client of this provider

    It was stressful because we never had the same caregiver on Tuesdays, and sometimes we couldn't get anyone on Tuesdays. I had to plan on not having a caregiver on that day. Some of it is out of their control, but we would've liked more consistency in staff.

    Mark H_24

    4

    November 21, 2022

    I am a current client of this provider

    They free me for that day. I like that they are reliable, and I like what they have done so far.

    Marty W_4

    5

    November 4, 2022

    I am a current client of this provider

    They definitely provide the care that my mother needs. I was impressed when we interviewed with John and the head nurse.

    Carol E_14

    5

    November 4, 2022

    I am a past client of this provider

    They took care of all my needs. The staff was very friendly and very knowledgeable.

    Deb S_5

    5

    October 20, 2022

    I am a current client of this provider

    The agency just helped us out a lot by helping take care of Edna. I liked how they made us feel comfortable.

    Rhonda M_8

    5

    October 20, 2022

    I am a current client of this provider

    They make it possible for me to do more and breathe easier. The representative is one of the best infusion nurses I've ever had.

    Rae H

    5

    October 6, 2022

    I am a past client of this provider

    They relieved me of caring for him for a few hours. They were on top of things and got someone here.

    Anonymous_6620

    5

    October 5, 2022

    I am a current client of this provider

    They do the things they're unable to do. They do his laundry. They listen to the issues I have and address them.

    Nichole S_3

    5

    September 16, 2022

    I am a current client of this provider

    She helps me get to where I can rest. She really helps me a lot. The communication is good, they drop off information, I know how to contact them.

    Michelle U_2

    5

    September 16, 2022

    I am a current client of this provider

    We don't live close by and they offer personal care. They communicate well. I love that they contact us if there is a problem or challenge. The client likes the people that come out. I have confidence in them and the fact that the client can stay in her home longer. It is better than we could hope for.

    Deb S_4

    5

    September 16, 2022

    I am a current client of this provider

    They step in and help me take care of the client and they are there when I need them to be. They are doing a really good job on taking care of him and helping us out.

    Anonymous_6435

    4

    August 5, 2022

    I am a current client of this provider

    It's helpful. I could use more but I can't afford it. I've only had one caretaker come in twice, so I don't know.

    Doug _2

    5

    August 2, 2022

    I am a current client of this provider

    The nurses responded and took over the situation. I'd rate them very highly. I like that the people that they have are top-notch.

    Linda H_53

    4

    July 20, 2022

    I am a current client of this provider

    They're very helpful, very cheerful, and I've had other companies and this one is a lot more positive. They need to get more skilled and more staff.

    Steve L_11

    5

    June 15, 2022

    I am a current client of this provider

    The provider has helped the most with doing what they are supposed to. I like this agency because I like the contact between the caregiver and the provider.

    Angela S_9

    5

    June 8, 2022

    I am a current client of this provider

    It is good because someone can be there when someone is there for her. I already have recommended people to them. I like the availability the transport to and from appointments. I like that they can take her places.

    Dick G_1

    5

    May 18, 2022

    I am a current client of this provider

    The caregiver is delightful and courteous and does what we ask of her. When I contact the office, they are responsive. The person we have spending time with us is well received, and she is very nice and considerate.

    Martha G_13

    5

    May 9, 2022

    I am a current client of this provider

    They have helped the most in all the ways she takes care of my husband. One thing I would tell a friend is that it is excellent.

    Dilys G

    5

    May 4, 2022

    I am a current client of this provider

    They have been very helpful to us. They are responsive and I have never had to leave a message.

    Anonymous_5877

    4

    March 7, 2022

    I am a past client of this provider

    It helped a lot. The caregivers helped the most just by being there and helping the client with her needs. With the COVID issues, staffing has been a problem for everybody and it took them quite a while before they could get me onboard and provide services. That was kind of frustrating. We needed it more immediately and it took probably 3-4 weeks before they could find someone to come. It was only a few weeks that we had them. We weren't with them for a long period.

    Janet _3

    3

    March 2, 2022

    I am a current client of this provider

    The staff has been flexible and the weekend staff has been good. We have had a lot of call ins and cancellations from the staff.

    Mary C_78

    5

    February 9, 2022

    I am a past client of this provider

    They took really good care of Charlene. They have high quality staff.

    James M_45

    5

    February 2, 2022

    I am a current client of this provider

    They always listen and do their job. They are on time and informative. And they are helpful.

    Sue N_3

    4

    January 5, 2022

    I am a current client of this provider

    They have someone come and provide people to help us out. They are easy to contact.

    Kelli

    4

    December 21, 2021

    I am a current client of this provider

    We chose BrightStar Care Northern Michigan because their caregivers had a little more training, they were a little more vetted, were researched more than the other agencies, and they do drug testing regularly. My dad is happy with them. He thinks that the gal is quite good. She's doing what we asked her to do and she shows up on time. They help him with his exercises, meals, and taking him to his doctors' appointments.

    Catherine H_5

    5

    December 16, 2021

    I am a past client of this provider

    I couldn't drive and they helped get me around which was good. They provided everything that they say they would. The rates were reasonable.

    Barbara A_15

    5

    December 3, 2021

    I am a current client of this provider

    They have been able to provide good quality people. I like that they follow up on things and the caregivers they send.

    Kathy H_22

    5

    November 3, 2021

    I am a past client of this provider

    There where here for three evenings and they helped with the showering, toileting, and companionship. I liked the response from the office staff and Cindy M. was great to work with. I like the professionalism.

    Anonymous_2373

    4

    October 20, 2021

    I am a current client of this provider

    If they let me know who was coming on a given day, that would be helpful. They communicate well, it's personable, and they have well-trained people.

    Samantha _2

    5

    October 16, 2021

    I am a current client of this provider

    They let us have a little bit of our own freedom in our own lives with the security that she was being taken care of. I like their flexibility in scheduling and their personal care.

    Jessica "Ruby" T

    5

    September 9, 2021

    I am a current client of this provider

    I just needed them for rides because I was in a bad auto accident. They helped with getting to and from appointments. I think that all of the caregivers were great.

    Tiffany P_1

    5

    September 7, 2021

    I am a current client of this provider

    They allowed me to have a day off. I liked their professionalism.

    Edie G

    5

    August 23, 2021

    I am a current client of this provider

    They have great caregivers. They help around the house. They have good caregivers. They communicate well.

    Mark L_4

    5

    August 4, 2021

    I am a current client of this provider

    They show up. The aides always show up.

    Mike M_19

    4

    July 21, 2021

    I am a current client of this provider

    Some of the caregivers were much more apt to find more things to do. I wish they were all like that. Some of the caregivers are much better than others.

    Valarie K

    4

    July 8, 2021

    I am a past client of this provider

    At the point were she was at, there was not much more that BrightStar could do. It was just time for her to end the services. The interaction they had with my mom was hard. They would do games and stuff and they tried their best. I do not have anything to add because it was such a short time. But, we were satisfied.

    Linus Germain B

    4

    June 25, 2021

    I am a current client of this provider

    They are thorough and they were able to perform whatever I asked. They are courteous and polite.

    Erin C_2

    5

    June 18, 2021

    I am a past client of this provider

    The plan of care doesn't fall on the family, the company takes care of the training and helps the aides to fluidly transition. It takes the workload off of the family. I would not suggest anyone else. They are transparent and have information readily available. They are very accountable.

    Larry S_14

    4

    May 18, 2021

    I am a current client of this provider

    Everything the caregivers have done has been acceptable, but they could improve on the meals. The caregivers could cook better meals.

    William _11

    5

    May 14, 2021

    I am a current client of this provider

    I had to remind them about medical things. They are good communicators and did a great job of making sure someone is there.

    Loree C

    5

    April 22, 2021

    I am a past client of this provider

    The value was that I was comfortable when they there and I knew that if there was an incident I would get contacted immediately. I liked that I had a different person for night coverage. The caregivers just asked all teh right questions and I felt so comfortable leaving her with them.

    Connie M_6

    5

    April 7, 2021

    I am a current client of this provider

    The caregiver provides the necessary services to my dad. I like that the caregivers are very kind to him.

    Susan B_40

    5

    March 23, 2021

    I am a past client of this provider

    The caregivers stayed with the client and took care of him through a difficult situation. The company was very professional, the caregivers seemed well-trained and understood our situation.

    Anonymous_1896

    4

    February 12, 2021

    I am a current client of this provider

    They help me with whatever I need help with. They do a thorough job of what they are supposed to be doing.

    Larry S_12

    5

    February 10, 2021

    I am a current client of this provider

    They are providing a consistently good level of care. I liked the quality of the caregivers.

    Matt W_1

    5

    February 5, 2021

    I am a current client of this provider

    They helped him by preventing him from falling. I like that they are polite and do their job well.

    Laura J_9

    4

    February 3, 2021

    I am a current client of this provider

    They find good quality people. I think it is already being improved. There were some scheduling issues and issues with administration. They have a new person who seems to be on top of things.

    Lisa H_11

    4

    January 15, 2021

    I am a current client of this provider

    I know that my mom is getting help with cleaning her house. I do not have experience with any other group, but they have done a great job so far.

    Ken K_4

    5

    December 12, 2020

    I am a past client of this provider

    I did not live life very differently then when they were not here. I still made her meals and got her ready. They came out and visited before the care started, I do not have any complaints, I was happy with them.

    Michael _3

    5

    December 9, 2020

    I am a past client of this provider

    Their assistance was very helpful. It seemed like they had their policies and procedures well in place. Their employees followed them very well.

    Jill M_2

    5

    December 5, 2020

    I am a current client of this provider

    They relieve a lot of pressure off my father, who is her primary caregiver. The caregiver they have for my mom is extremely kind and competent.

    Bruce N_2

    5

    November 17, 2020

    I am a past client of this provider

    The caregivers would keep an eye on my dad and help my mom with whatever she needed to be done. The caregivers kept them safe and met their needs. This agency is super easy to work with.

    Anonymous_4257

    4

    November 9, 2020

    I am a current client of this provider

    Our caregiver has a nice personality and she is a very caring person. They could take more initiative in activities.

    Anonymous

    5

    November 9, 2020

    I am a current client of this provider

    Its really everything they do combined. They work with you really nicely.

    Laura Jasurda

    5

    November 5, 2020

    I am a current client of this provider

    I'm so impressed with BrightStar! Cindy, Stacy and Jessica went out of their way to help me find the right caretaker for my Dad and Cindy helped me find a rehab center when he needed one, and agencies for PT/OT/nursing. Everyone went way over what was expected. We're also so incredibly happy with our new caretaker, Sheilah. Overall, a great experience and so recommend BrightStar!

    Emily N

    3

    October 27, 2020

    I am a past client of this provider

    They could of had better communication. It was not hard to reach them. We had overnight care. I felt that the care that we received was good. The communication could have been better. It was disorganized.

    Breann W

    5

    October 9, 2020

    I am a current client of this provider

    I was having side affects that were super bad before but now I don't have them. The nurse that I have does a lot better job than the nurse that I had with another company.

    Wayne S_5

    5

    September 10, 2020

    I am a current client of this provider

    I feel our caregiver has done a wonderful job. I like that she does more than I have asked her. I already have recommended them.

    Richard _5

    5

    August 24, 2020

    I am a current client of this provider

    The services give me peace of mind because I don't life in the same city as my father. They make it easier to take care of him. They are competent. They bring in good caregivers. They take care of problems quickly.

    Kathy M_29

    5

    July 23, 2020

    I am a current client of this provider

    I have been reassured and have a breather with peace and clarity. They sent someone that was compatible with my mom.

    Karen _8

    4

    June 15, 2020

    I am a current client of this provider

    They give great companionship and serve him in his physical needs. They give me a chance to have some freedom. I think they have gotten the answers to a lot of things. I feel like they accommodate me well and have been able to get us the services as needed and offer what we need for the future.

    Maggie E

    5

    May 20, 2020

    I am a past client of this provider

    The service in home being provided makes a big difference. They are great to be with. We contacted them and it was easy to set up and get someone.

    Jason K

    5

    May 13, 2020

    I am a current client of this provider

    Because the virus the county is not providing services anymore. It's good to have a private company available to provide the services. I have not had any issues with them, they are on time.

    Kristyn D

    5

    March 12, 2020

    I am a past client of this provider

    I live four hours away from my mom and so they were able to be there when we could not. I liked how they would answer the phones even after hours, they were very accessible.

    Bonnie C_7

    5

    March 9, 2020

    I am a current client of this provider

    I can't leave home overnight without their help. I like that they've always been able to fill the assignments that I've asked for and I like the caregivers.

    Anonymous_3307

    4

    February 20, 2020

    I am a past client of this provider

    I can't do the work myself because I work so I can't be there. I picked BrightStar because I didn't have many choices left and we had been with many different companies.

    Anonymous_3125

    4

    January 23, 2020

    I am a current client of this provider

    They just need to improve on the communication between the office and my mom. It's between my mother and the office. My mom's had some trouble with communicating about the scheduling.

    Tom H_5

    5

    December 11, 2019

    I am a current client of this provider

    They take care of daily tasks that she can't perform herself. I like their professionalism and reliability of the people that are scheduled to work.

    Carrie _2

    4

    November 11, 2019

    I am a current client of this provider

    The ones that show initiative make her day brighter when they are working. Some of the caregivers don't have a lot of energy.

    Kay S_4

    5

    November 11, 2019

    I am a current client of this provider

    It is support for my loved one. I like the caregiver that they have found for me.

    Jan A

    5

    October 24, 2019

    I am a current client of this provider

    The people that have come into my home have been high quality. I like that they are very easy to work with.

    Anonymous_2391

    4

    September 6, 2019

    I am a past client of this provider

    It made my life a lot easier and his life as well. I wasn't so stressed out because I had help. I think they could have provided me with more hours, and it took a while to find people come into our home because they couldn't find anyone close to our home.

    Robert S_27

    4

    July 17, 2019

    I am a past client of this provider

    The care and compassion they showed was good. They could improve by lowering the cost.

    Gary D_4

    5

    July 17, 2019

    I am a current client of this provider

    They have given me security in that I can leave the house and know that my dad is being taken care of. I like how their staff is really good and that there is really good communication with them.

    Doris D_5

    5

    May 22, 2019

    I am a current client of this provider

    It's really necessary. The services they provide help sustain her life. They are consistent. They have people who are well trained, and they seem to genuinely care for the people they are working for.

    Bob _3

    5

    April 4, 2019

    I am a current client of this provider

    I don't have to worry about my kitchen or bathroom as much. The woman who cares for me is fantastic. She is very personable and she never stops cleaning, even when we're talking. She has taken me to doctor's appointments.

    Anonymous_1124

    5

    January 24, 2019

    I am a current client of this provider

    They allow me to go to work. They have generally very good people that they hire out.

    Richard J_5

    3

    December 13, 2018

    I am a past client of this provider

    The caregivers could have had more experience and could have provided better meals. I wasn't too pleased. I would have liked to have a caregiver that was more experienced.

    Peggy H_1

    4

    November 8, 2018

    I am a past client of this provider

    They met her needs and were kind to her. They could have more consistent staffing.

    Margot M

    4

    November 7, 2018

    I am a past client of this provider

    There was someone to take care of her. My wife and I didn't have to do it. They were very responsive.

    Carlton B_1

    3

    October 24, 2018

    I am a current client of this provider

    I would like them to do a thorough job in cleaning my home. They need to improve the quality of their work. I would like the housecleaning and house care to improve.

    Marval W_1

    4

    October 19, 2018

    I am a current client of this provider

    They provide peace of mind in knowing that my mom was being taken care of. The scheduling could be improved.

    Dale _1

    5

    September 13, 2018

    I am a current client of this provider

    If they didn't show up, I would be stuck in bed for the rest of my life. I would tell someone about the flexibility.

    Donald O

    5

    August 23, 2018

    I am a current client of this provider

    They've helped me with everything. I like the quality care I get.

    Donald K

    4

    August 7, 2018

    I am a current client of this provider

    They have good interactions. I appreciate them just being there for him to take him into town and things like that. I have been pretty happy with BrightStar. If we have a problem, we iron it out.

    Carol M

    5

    July 25, 2018

    I am a current client of this provider

    I'm in a wheelchair, so they help me with get out of bed and shower. They're very professional and do their job.

    Anonymous

    4

    June 20, 2018

    I am a current client of this provider

    I would like them to have more consistency in the care. The caregivers only tend to last for a month or so. They need to have less employee turnover so I could have a consistent caregiver.

    Julie

    5

    May 23, 2018

    I am a past client of this provider

    It helped me at work knowing my mom was safe at home with someone to take care of her. The caregiver that my mom had was excellent.

    Bill W_3

    5

    May 8, 2018

    I am a current client of this provider

    The scheduler that I work with is fabulous. They are responsive, call me back during the business day, and are very polite even though they have a stressful job. They make things look seamless and easy. The scheduler is very competent and attentive to my phone calls. They are good at calling me back, even if they have to deliver bad news. I can tell that she is always smiling, even through the phone and the bad news.

    Karen

    5

    April 13, 2018

    I am a current client of this provider

    They provider are competent and well received and if there are any concerns the staff will make the adjustments needed. They providing medical transportation for multiple appointments.

    Vincent C

    4

    April 13, 2018

    I am a past client of this provider

    They were fairly reliable, and they had nice enough people. They made me food, helped me bathe, and kept others off my back.

    Sue Q

    4

    April 5, 2018

    I am a past client of this provider

    I Googled BrightStar Care, then I met with the owners and felt good with them. I liked the options to call when we needed extra care. BrightStar Care is kind and caring, and is professional. They didn't make the process difficult. We wanted the caregivers to be able to cook, and the caregivers weren't able to do that.

    A Client

    5

    March 19, 2018

    I am a past client of this provider

    Bright Star was pretty good. The owner was excellent and helped me out when we had a problem. I was happy with their service. They helped with getting luggage in and out and laundry. The caregivers were adequate and capable. They were very helpful during their short stay.

    Elizabeth K

    5

    March 7, 2018

    I am a current client of this provider

    We have used them before and I've also used them through the area agency. The Bright Star Care caregivers are far superior to the other past home care agencies I've had. I could not deal without the care. The doctor would not understand where we stand with care without our aide. I wouldn't haven been able to take care of my mother at home.

    Ronald C

    5

    January 10, 2018

    I am a current client of this provider

    The caregiver is exceptional. She's on top of things and is very responsible. The services help my father with his needs.

    Shirley M

    5

    December 5, 2017

    I am a current client of this provider

    I would tell someone that we are satisfied with BrightStar Care and they did everything they said they were going to do. BrightStar Care makes my mom's life easier by doing everything for her.

    Catherine M_5

    5

    November 7, 2017

    I am a current client of this provider

    BrightStar Care is very articulate, nice, and on time. My caregiver listens to my complaints and gives me advice.

    Sue K_2

    2

    October 30, 2017

    I am a current client of this provider

    BrightStar Care doesn't seem to be very organized. The caregivers are nice and I like working with them.

    Kenneth R_4

    3

    October 10, 2017

    I am a current client of this provider

    I would recommend BrightStar Care more if they did not come so often. I do not need them every week. I cannot keep them busy. I am not much of a judge. I think BrightStar Care has made my life somewhat easier, but I do not think I need them that much. I would prefer them bi-weekly.

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    About BrightStar Care Northern Michigan in Traverse City, Michigan

    BrightStar of Northern Michigan provides the finest 24/7 Homecare, Kidcare, and Medical staffing services in the Lower Northern Michigan area. Our dedicated staff is committed to your peace of mind, Making More Possible for patients of all ages with compassion, dignity and respect.

    Demographics we service:

    Our team is available throughout Grand Traverse, Leelanau, Antrim, Kalkaska, Benzie, Wexford, Charlevoix, Emmet, Mecosta, Roscommon, and Otsego counties including Traverse City, Petoskey, Charlevoix, Harbor Springs, Cadillac, Big Rapids, Gaylord and all of Northern Michigan.

    Benefits of our Homecare, Kidcare and Medical Staffing Service:

    • Our service enables older persons to remain living in their own home.
    • Provide Respite care for Family Care Givers.
    • Ensure safety for older patients.
    • Allows parents of children needing kidcare to return to work with confidence and surety that there child is being professionally cared for.
    • Delivers therapy in the patient's home vs. a medical facility.

    Map of BrightStar Care Northern Michigan

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    Senior Care Services near Grand Traverse County, MI

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    Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

     

    The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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