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Fresh Perspective Home Care

7127 S. Westnedge Ave, Suite 5D, Portage, MI 49002

(800) 558-0653

Verified Partner

4.49

(79 reviews)

Offers Home Care
Top rated on Caring.com

2022

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Reviews of Fresh Perspective Home Care in Portage, Michigan

4.49

(79 reviews)

    Top rated on Caring.com

    2022

    Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    Meg W_2

    5

    March 26, 2024

    I am a current client of this provider

    They have helped the most by the caregiver comes into the house and sees what needs to be done. If it is for my help or my husbands, she just starts in and we do not have to ask. I would recommend them because they sent someone excellent to do the job.

    Provider Response

    Thank you, Meg, for your feedback. It's always great to know when things are going well. Your valuable feedback helps us to know what's working or what needs more attention.

    Marilyn V

    5

    March 13, 2024

    I am a past client of this provider

    When they were here, I knew that he was in great care. The fact that they were always in touch with us.

    Provider Response

    It was a pleasure to assist you and your husband when you needed it most. Thank you for sharing your feedback.

    Barbara G_45

    5

    February 22, 2024

    I am a current client of this provider

    The person I got is really good. She is better than anyone that I have had. I have received really good care.

    Provider Response

    Barbara, Thank you for your feedback. We are thrilled to hear that you are happy with the care being provided. We certainly appreciate the opportunity to assist you.

    Jacqueline W_3

    5

    February 16, 2024

    I am a current client of this provider

    They fill all my needs. They're very friendly and they care about you.

    Provider Response

    Hi Jacqueline- We will always be here help. Thank you for the nice review!

    Ron V_2

    5

    January 26, 2024

    I am a current client of this provider

    It has freed up a lot of time for me. The lady that comes to the house is good.

    Anonymous_1705939204

    4

    January 22, 2024

    I am a current client of this provider

    I don't think that she could live without them. They helped the most with the consistency. They are there when they say they are going to be there. They could improve with better communication without of town family members.

    David S_52

    5

    January 22, 2024

    I am a current client of this provider

    They make her smile, she gets to laugh, and they joke amongst themselves. I would recommend them because when we have a problem, they correct it immediately. If they have a problem, they will can and inform us of the change or something.

    Provider Response

    Hi David- Thank you for the nice review and feedback. It's true we have many younger caregivers. We will reach out to you shortly and work on finding a caregiver who may be a better match. Thanks again!

    Alice C_10

    5

    December 21, 2023

    I am a current client of this provider

    It helps us a lot so that she is not so dependent on me. They have a good staff of friendly people.

    Provider Response

    Thank your for the nice review Alice! We are so grateful for your trust.

    Michelle W_12

    5

    December 12, 2023

    I am a current client of this provider

    They have friendly people. They try to get the best people.

    Daniel T_6

    5

    November 27, 2023

    I am a current client of this provider

    They have helped the most with the showers and stuff like that, so I don't fall over. I like that they talk to me.

    Provider Response

    Daniel, Thank you for your feedback. We're very glad to hear that our assistance has been helpful. Engagement is also an important part of our support as well. We appreciate the opportunity to assist you. Please let us know if there is anything more we can do.

    Audrey S_7

    4

    November 10, 2023

    I am a current client of this provider

    The agency informs me on a lot of things that happen. I think the caregivers could have a better work ethic, and be paid better by the agency because the caregivers complain.

    Eric C_8

    4

    November 10, 2023

    I am a current client of this provider

    The services give her companionship and it provides meals for my mother. Fresh Perspective Home Care is good at getting along with my mother.

    Nancy B_51

    5

    October 23, 2023

    I am a current client of this provider

    I think that the services are very helpful for me since I've had two cataracts. I like the people that come here.

    Provider Response

    Nancy, we greatly appreciate your feedback and are glad you are happy with your services. We will continue to advocate for your needs, like transportation. Thank you!

    Jennifer F_7

    5

    September 28, 2023

    I am a current client of this provider

    It has helped me immensely. Caring for my mother on my own would be very difficult without the extra help. I like that the workers are attentive to my mother's needs. I haven't had any problems with the company, and they have done a wonderful job.

    Provider Response

    Jennifer, thank you for the kind review. We greatly appreciate feedback. I'm glad to hear we've been able to help you find some relief as we assist your loved one. Always feel free to reach out if there's anything more we can do to help.

    Margie K_5

    5

    September 26, 2023

    I am a current client of this provider

    The caregiver makes a big difference in my life. I have had good communication with the office, and I am very pleased with my current caregiver.

    Provider Response

    Margie, we are so pleased to assist you and we appreciate your review. We are here for you.

    Mary "Candy" K

    3

    September 18, 2023

    I am a current client of this provider

    I am sticking with them right now, because they do get a couple of things done for me. They do my laundry and take out my garbage, but they don't clean well at all which is frustrating. The girls are just not doing their job. They come and they talk too much, and they don't really clean well.

    Provider Response

    We're sorry to hear that you aren't satisfied with our services. We can further discuss more specific needs to update your plan of care to help communicate your expectations to our caregivers We appreciate your feedback and the opportunity to make adjustments to better serve you. Thank you.

    Christopher C_10

    5

    September 14, 2023

    I am a current client of this provider

    They are always cheerful and get the job done. They do an excellent job.

    David L_34

    5

    August 24, 2023

    I am a current client of this provider

    They've made my experience positive by being on time, competent, and personable. I would recommend Fresh Perspective to others because I like the personality of the provider and the competence in doing things.

    Anonymous_7586

    5

    August 14, 2023

    I am a current client of this provider

    My provider has helped me the most with being responsive and following through. The agency is responsive, follow-up, and they are kind.

    Cheryl M_26

    5

    August 14, 2023

    I am a current client of this provider

    The provider helps me the most in providing things that I can't do for myself. My caregiver keeps me happy. I like their promptness of responding to our needs.

    Provider Response

    Cheryl thank you for expressing your satisfaction with our services. I'm happy that things are going well. Please let us know if there's anything more we can do to assist.

    Keith R_6

    4

    July 28, 2023

    I am a current client of this provider

    They have helped the most with relief for my wife, so she can have some respite. I like that their people show up to work.

    Provider Response

    We are happy to help and glad that our support in caring for you has allowed your wife the respite time she needs.

    Helena D

    4

    July 26, 2023

    I am a current client of this provider

    Things that I'm not able to do, they do it for me. The people are they send are of very good quality.

    Provider Response

    We appreciate your feedback and will continue to do our best to assist you. Thank you.

    Anonymous_7550

    4

    July 17, 2023

    I am a current client of this provider

    They could do better at keeping her caregivers consistent. I would like to see them improve at bringing the same caregivers out to take care of my mom. I don't like them pulling the caregiver out when they have been there for like a month, and then replacing them.

    Mary R_56

    5

    July 17, 2023

    I am a current client of this provider

    They have helped by being kind and does a fine job. I like the workers real well and the fact that they show up.

    Provider Response

    Thank you for taking the time to share your feedback with us. This helps us to make adjustments when needed and to know what has been working well for you as well. Please know that quality of care and client satisfaction is a priority for us and we are open to hear from you. Thank you.

    HCP Anonymous_B532023

    4

    June 28, 2023

    I am a current client of this provider

    The caregiver we have now is not very motivated and more laid-back. They need to mostly communication with me. They are great at getting me coverage, but not so good at letting me know about it.

    Lois B_11

    5

    May 24, 2023

    I am a current client of this provider

    The caregiver that is assigned to us has been sick, so we've had to have substitutes lately. They have been good about meeting my needs.

    Provider Response

    We greatly appreciate your feedback. It can be challenging when meeting different caregivers, but I'm happy to hear that everyone has done a great job in meeting your needs.

    Douglas S_6

    5

    May 24, 2023

    I am a past client of this provider

    It's very important. The biggest thing is they give you a chance to plan things and having a caregiver available. What you want is reliability. They were great. I like that they were very good to help me reach my needs. Hope was very good. The biggest problem was that we need to set up times each week and I needed more flexibility.

    Provider Response

    It has been a pleasure to work with you and your wife. We appreciate the opportunity to be a part of the support needed to keep her home safely. Thank you for your feedback and let us know if there's anything more we can do to help.

    Anonymous_7362

    4

    May 11, 2023

    I am a past client of this provider

    It had been a positive experience because of the people they have come in to take care of people. I would like them to improve on people using their phones and not paying attention to the client for me to recommend them.

    Provider Response

    We're glad to hear you had a positive experience with our caregivers. I invite all of our clients to call with any concerns so we may address them, make changes, or take advantage of an opportunity for improvement. The majority of our caregivers use our secure app on their phones to clock in/out, check the care plan, and mark the tasks they are doing during their shift. However, this should known and understood by our clients as well. We appreciate your feedback.

    Charlene R_1

    4

    April 14, 2023

    I am a current client of this provider

    She is doing an essential household task that we were having difficulty with. I personally did not select the company my representative from my agency of aging selected it.

    Provider Response

    We are pleased to hear that we are able to assist with the things that have become more difficult for you. Our goal is to assist you in remaining home safely and as independently as possible. Your feedback is helpful and always welcome. Thank you.

    Ken W_7

    5

    March 28, 2023

    I am a current client of this provider

    It puts our minds at ease. They do it all on their own. I like the people that show up because they do exactly what we need with no supervision.

    Provider Response

    Thank you for the kind review. We are so glad to hear that we are able to help put your mind at ease. We look forward to continuing to be a part of the care team for you and your family.

    Michael W_32

    4

    March 11, 2023

    I am a current client of this provider

    They are efficient and on time. One thing I like about the services is that the people are nice and helpful.

    Provider Response

    We appreciate your feedback. It allows us to focus on what's important to our clients.

    Jason C_4

    5

    February 14, 2023

    I am a past client of this provider

    They gave me the flexibility to do things I needed to do. I liked that the caregivers were attentive and friendly.

    Pamela B_1

    4

    January 20, 2023

    I am a current client of this provider

    Without them, I would not be in my own home, I would be in a facility. I would like to see a higher quality from some of the staff.

    Provider Response

    Pamela, We are so glad to be part of the care team to keep you safely and cared for in your own home. We understand the importance of this goal for many. We know the importance of quality of care that starts with our caregivers. That is why we have invested in enhancing our training program significantly over the past 3 years. As we continue to focus on expanding our training program we welcome client feedback to best align training with the care being provided. Your feedback is welcomed and valuable to us. Thank you.

    Jason H_8

    4

    January 13, 2023

    I am a current client of this provider

    They could have direct communication with the care provider via text and phone call. They have kept in good contact through e-mail and text. They have consistent coverage and always make sure someone is there.

    Provider Response

    Jason, Thank you for taking the time to give your feedback. We're glad to hear that you're happy with our services and that offering multiple options of direct communication has been helpful. We are committed to caring for your parents with the focus on continuity of care.

    Anonymous_6747

    2

    December 28, 2022

    I am a current client of this provider

    They need to listen better. They need to get workers who will actually work, not just complain about me or be on their phone. So far, I've been disappointed with my caregivers.

    Provider Response

    It would be extremely helpful if we knew who you were to be able to address your concerns appropriately. We take quality of care and client satisfaction very seriously. I encourage you to reach out to a manager in the office to better assist you in rectifying your concerns. This would never be an acceptable level of services and we would appreciate the opportunity to better assist you with your needs.

    Thomas V_1

    4

    December 12, 2022

    I am a current client of this provider

    The caregivers help keep my house clean. It's the only agency I've ever encountered, and they are good as far as I know.

    Ann P_14

    5

    November 18, 2022

    I am a past client of this provider

    Fresh Perspective Home Care has made my experience positive by encouraging me to do what is needed. I like Fresh Perspective Home Care because they care about their workers.

    Provider Response

    Hi Ann. Thanks for the nice review!

    Joanne S_15

    5

    November 18, 2022

    I am a current client of this provider

    They do whatever I ask for. I like that they are understanding and personable.

    Provider Response

    Hi Joanne - Thank you for the nice review and trusting us to care for your needs!

    Judith B_14

    5

    October 19, 2022

    I am a current client of this provider

    They help keep my house clean. I like that they clean my home.

    Wanda S_12

    4

    September 27, 2022

    I am a current client of this provider

    They are doing good overall and have helped the most by being consistent with a high quality of care. I would recommend them more if they made the time scheduling better by offering evening hours.

    Nancy H_29

    5

    June 27, 2022

    I am a current client of this provider

    They sent the caregiver when I needed her and she was a good one. I like that they were easy to get ahold of through call or email.

    Provider Response

    Thank you Nancy!

    Virginia C_13

    5

    June 10, 2022

    I am a current client of this provider

    They reach out to check in on me pretty often. I like that the staff is very friendly.

    Provider Response

    Thank you for the nice review! It's our pleasure!

    Kathy M_38

    4

    May 13, 2022

    I am a current client of this provider

    Fresh Perspective Home Care are reliable and if someone cannot make it they will fill the spot with another caregiver else. I do not have anything to compare Fresh Perspective Home Care to, and I haven't had too many challenges with them.

    Provider Response

    Thank you for the wonderful review Kathy - we will continue to do our best to be flexible and it is our goal to provide quality care.

    Marcia K_1

    5

    March 22, 2022

    I am a current client of this provider

    I have had multiple caregivers come from the agency and they've all been great. I've really liked the agency so far. They've done all that I've needed.

    Provider Response

    Thank you for the great review and trusting us with your home care needs!

    Ronald "Frank" H

    5

    March 9, 2022

    I am a current client of this provider

    It has made things easier just with the daily care. She does everything for me. They are really friendly.

    Anonymous_5628

    5

    January 17, 2022

    I am a current client of this provider

    They found a really super gal that comes 95 percent of the time. They do all the checking on a person so I don't have to do the background checks.

    Nanette "

    3

    December 28, 2021

    I am a current client of this provider

    The good caregivers make things very easy, but things get harder with the other caregivers. They should dust more, clean up clutter, etc. There is no initiative from some of the caregivers. The client has had a handful of different caregivers since starting, some have been doozies.

    Provider Response

    Hi Nan- Thank you for the review and feedback. It's hard to provide a consistant caregiver when scheduled shifts are so sporadic. Now that things have settled a bit, we have your mom all set with the same well-matched caregiver for each shift. Thank you for your patience!!

    Paul R_19

    4

    December 17, 2021

    I am a current client of this provider

    It takes the pressure off of me. I need a break for a couple of hours sometimes. They should train in the bath area more than they have been.

    George P_9

    4

    November 24, 2021

    I am a current client of this provider

    They help me with things like getting my bath and dressing. I like that they are very good helpers who are friendly.

    Provider Response

    Hi George - Thank you for the feedback. We're so grateful that you have chosen Fresh Perspective Home Care!

    Joyce B_14

    5

    November 24, 2021

    I am a current client of this provider

    She does everything in the house. She does everything to help me. She is always right there at a moments notice. She does everything we ask her to and sometimes we don't have to ask her to and she does it. I would not be with them if I did not like them.

    Karen S_35

    5

    September 27, 2021

    I am a past client of this provider

    They were kind to my mother. They reminded her of medications. They combed her hair and cleaned her up. They prepared meals. I liked all the individuals who came to work with my mother. They were extremely high quality individuals.

    Debra V_2

    5

    September 16, 2021

    I am a current client of this provider

    When they come, they ask me what needs to be done and they do it. Some of them that come just see what needs to be done and just do it. The girls are awesome. They take really good care of me and my apartment and they're good companions as well. I can talk to them about anything and they understand.

    Cynthia V_2

    5

    August 27, 2021

    I am a current client of this provider

    They get my laundry done. They show up when they're supposed to.

    Dhanisha B

    5

    August 24, 2021

    I am a current client of this provider

    The services are very helpful. They took some weight off the family itself which has been nice. They work with my aunt and she seems to be happy with the caregiver they provided for her.

    Kathleen "Kathy" O

    5

    August 12, 2021

    I am a current client of this provider

    I know with HIPPA laws it is difficult, but at times I need an advocate. When you get up to my age people will not listen to you and what you say. It would help to have an advocate. The particular caregiver they are sending is a good match for me.

    Ralph L_4

    3

    July 21, 2021

    I am a current client of this provider

    It depends on the caregiver. Some of them I would recommend and others I would not. They could change certain management. They have some bad managers. I would like them to improve their management.

    Deborah L_11

    5

    July 21, 2021

    I am a current client of this provider

    She helps me with anything I need! She is always here and I really like her.

    Emma D_2

    5

    June 29, 2021

    I am a past client of this provider

    They would send very good caregivers who would do what I needed. They were very nice.

    Linda H_43

    3

    June 15, 2021

    I am a current client of this provider

    They are just wonderful in the care. They do whatever I want done. The caregivers themselves are great people. Their scheduling is horrible, they never have enough help. They don't have any communication with the caregiver and me.

    Anonymous_4983

    3

    June 7, 2021

    I am a current client of this provider

    The caregiver just loves my husband. I think I have an abnormally good caregiver right now. I think they are pretty pricey, but I know that it isn't always possible. They might want to think about investing more into their employees and less into the company, especially now.

    Janice G_5

    5

    May 27, 2021

    I am a current client of this provider

    They were finally able to match me with the right person. She takes me to doctor's appointments. I like that my helper is fantastic.

    Provider Response

    Hi Janice - We're so glad you are happy with the service we provide. Thank you for the feedback and nice review!!

    Herschel "Jack" D

    4

    May 17, 2021

    I am a past client of this provider

    They helped with his medications. They made sure he didn't mix up his medications. He was really happy with the nurses that came out.

    Provider Response

    Hi Jack- Thank you for the feedback and nice review!

    Pat M_12

    4

    April 24, 2021

    I am a current client of this provider

    It has made a huge differences and they help him with house cleaning. I like that I have enjoy the help that has come and they have done a great job. We want them to clean the bathrooms.

    Anonymous_4612

    1

    March 10, 2021

    I am a current client of this provider

    They needed to stop gossiping and do their work. The nursing is fine, but when I had aides, all they did was tell tales. It was awful.

    Provider Response

    We are terribly sorry to hear you had a bad experience, we are continually working on ways to improve through training and care coordination. Please communicate any concerns you have directly with our office staff to give us an opportunity to make adjustments or corrections as necessary. We value your feedback and strive for high quality levels of care. I am pleased to hear that our nurses are working out well for you.

    Jane C_11

    5

    March 10, 2021

    I am a current client of this provider

    The agency has helped me by being here on time and dependable. I like that they keep track of their employees and their clients.

    Provider Response

    Jane it has been our pleasure to help you maintain your goal of remaining in your own home safely. We appreciate your kind words.

    Anonymous_4511

    4

    February 25, 2021

    I am a current client of this provider

    I can get a hold of the nurse if I need to at a certain time. I would like to see better communication between the owner and myself.

    Provider Response

    Thank you for the nice review and feedback. We will certainly try to make improvements to our communication frequency!

    Karlissia M

    5

    February 24, 2021

    I am a current client of this provider

    It gets me the help I need for doing chores I need to do. They communicate with the client.

    Patricia M_29

    5

    February 22, 2021

    I am a current client of this provider

    They help me with my laundry. They are very professional and kind to me.

    Provider Response

    Hi Patricia- Thank you for the nice review and putting your trust in us!

    Martha "Marty" M

    5

    February 12, 2021

    I am a current client of this provider

    They are very nice people. They are very clean and knowledgeable.

    Provider Response

    Hi Martha- Thank you for the kind words. They mean the world to us!

    Anonymous_4428

    4

    January 29, 2021

    I am a current client of this provider

    They make me feel better. They know who I am. They do my personal care. All the people are nice.

    Provider Response

    Thank you for the kind words. We are always here for you and we appreciate your trust!

    Kathleen B_18

    5

    January 23, 2021

    I am a current client of this provider

    I like the people that they have gotten for me to come and help me. Everything about the company is great.

    Provider Response

    Hi Kathleen - We appreciate the kind words and nice review!

    Karen C_31

    5

    January 13, 2021

    I am a current client of this provider

    He does things that I can't do. He keeps Ron moving. They are always there when we have any questions.

    Celeste W_2

    5

    December 22, 2020

    I am a current client of this provider

    They are just here to give me a break which is very helpful. I just like how caring they are.

    Provider Response

    Hi Cheleste - Thank you for the nice review! We are so grateful for the opportunity to help!

    Anonymous_4376

    5

    December 18, 2020

    I am a current client of this provider

    I depend on them. They help make the bed and do cleaning. They're dependable and work with you.

    Provider Response

    Thank you for the nice review! It's our pleasure to help!

    Chris D_8

    4

    December 11, 2020

    I am a current client of this provider

    We usually have the same caregiver, but sometimes they send us a sub and that makes it hard for him. I like the way they keep in touch with me. They inform me of things.

    Provider Response

    Hi Chris- Thank you for the nice review and the feedback!

    Joshuah L

    4

    December 1, 2020

    I am a current client of this provider

    I am able to do a lot more things with the help of the caregivers, things that normally I wouldn't have been able to do on my own. I have liked how their staff treats me. I feel respected, and involved.

    Provider Response

    Hi Joshuah - Thank you for the feedback and nice review!

    Sally M_6

    5

    November 24, 2020

    I am a current client of this provider

    The aid is so good at what she does and integrating herself with our mother. She does her best to get along with my mother and has done a fine job. Working with her and talking to her and listening to her. In fact I have already recommended them to someone.

    Provider Response

    Hi Sally - We are thankful that you've chosen Fresh Perspective to be your Mother's home care provider and given us your trust. Thank you for the nice review!

    Kerry K

    5

    November 19, 2020

    I am a past client of this provider

    The Fresh Perspective staff went above and beyond to care for my mom. We valued the companionship and respect the provided. Thank you for always being there to lend a hand!

    Darla T

    5

    October 1, 2020

    I am a current client of this provider

    They provide me with free time. I like the caregiver. They couldn't be better.

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    Services and Amenities of Fresh Perspective Home Care in Portage, Michigan

    Agency Type

    • Full Service Agency

    Range of services

    • Companion Care
    • Personal Care Assistants
    • In Home Health

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Fresh Perspective Home Care in Portage, Michigan

    Fresh Perspective Home Care provides affordable and flexible home care services to seniors, those recovering from surgery, expectant and new mothers, disabled veterans, and anyone else throughout Southwest Michigan who may just need a helping hand. We also provide services to those residing in nursing homes and assisted living facilities. Our services and programs attend to individuals afflicted not only with aging illnesses such as Alzheimer's and dementia, but hearing loss, aphasia, and more.

    Map of Fresh Perspective Home Care

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    Caring.com

    Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

     

    The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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