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Visiting Angels of Southwest Michigan Plainwell, MI

120 S Main Street , Plainwell, MI 49080

(800) 558-0653 (Call a Family Advisor)

4.66

(57 reviews)

Offers Home Care

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Reviews of Visiting Angels of Southwest Michigan in Plainwell, Michigan

4.66

(57 reviews)

    Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    Cindy H_29

    5

    February 22, 2024

    I am a current client of this provider

    It's been helpful for her. They have been very helpful and considerate and easy to deal with.

    Provider Response

    Cindy, We appreciate your nice words and it makes us happy that Visiting Angels in Plainwell, MI is helpful to you and your Family. We strive to help our clients loved ones stay comfortable in their own home and it sounds like we are doing that with you.

    Shelly R_2

    5

    February 9, 2024

    I am a current client of this provider

    They're very good at taking the burden off the family so we don't have to be there to do everything. I've only met a couple of the caregivers but they're a very attentive, helpful, and caring group of women that come to her house.

    Carol A_30

    5

    February 9, 2024

    I am a current client of this provider

    They helped me organize and take thing to Goodwill. They are willing to do anything I request.

    Justin T_3

    5

    January 12, 2024

    I am a current client of this provider

    They mostly help transfer her, wash her up, and they clean the house. This is my first time dealing with home care, and I see that they're doing everything I expect them to.

    Jennifer G_14

    5

    January 12, 2024

    I am a current client of this provider

    She is unable to drive, and her caregiver takes her to her appointments, and shopping. My mom is getting exceptional care.

    Provider Response

    Jennifer G_14, thank you for your kind words and this wonderful review! We are blessed to provide extraordinary home care for seniors

    Clifford L_1

    5

    December 28, 2023

    I am a current client of this provider

    They have helped both of us. They know what to do and they are always helpful. They arrive on time and do what we need them to do.

    Loraine (_1

    5

    December 21, 2023

    I am a current client of this provider

    I can leave the house knowing nothing is going to happen and my dad has support. She is willing to allow things she didn't before because of the new angel. I like the manager who I have worked with. She was very willing to meet with me when the angel match wasn't working. She read the notes and made a good change. The new visiting angel and my mom get along great.

    Ron G_8

    5

    November 29, 2023

    I am a current client of this provider

    They are very good. The one right now, I do have to kind of tell her what to do. But the first one was perfect. She knew what to do and what had to be done. Some of the caregivers are better than others. I've had them over two and a half years. The first one I had was self-directed, and I liked her.

    Provider Response

    Ron G_8, we strive to provide extraordinary in home care for those in need and it is great to see you had such a positive experience with your care.

    Willie VA R

    5

    November 22, 2023

    I am a current client of this provider

    They help me with my daily cleaning and my personal hygiene. I like that they come in and do their job. I am satisfied with the job.

    Anonymous_6400

    5

    November 16, 2023

    I am a current client of this provider

    I am able to get out more often with the caregivers around. I have received an excellent service with them overall.

    Hugh H

    5

    October 26, 2023

    I am a current client of this provider

    They make our life a lot easier when they come in to get us moving. They provided a good service for my wife.

    Provider Response

    Hugh H, we really appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Visiting Angels of Southwest Michigan!

    Bill D_18

    5

    October 20, 2023

    I am a current client of this provider

    I wish it was more often, but they have helped the most with getting around and keeping her company. I would recommend them because they seem to take care of everything she needs.

    Lois N_4

    5

    October 12, 2023

    I am a current client of this provider

    Cheryl is very good. She drives us around and takes us places we want to go. Our caregiver is really good, she's the reason I'd recommend them.

    Andy N_1

    5

    September 22, 2023

    I am a current client of this provider

    I like that she enjoys the person that comes to see her. I like that my mom is very pleased with the services that she has been given.

    Mark H_26

    5

    September 22, 2023

    I am a current client of this provider

    The caregivers that we have had helped us by doing a little bit of everything. They are very flexible. If we have a conflict, they are able to change things around.

    Tracy W_4

    5

    August 25, 2023

    I am a current client of this provider

    They are able to get knowledgeable people and retain them, thus they must provide good work conditions. I like their communication.

    Carol H_40

    4

    August 25, 2023

    I am a current client of this provider

    The second caregiver needed a lot of instructions. They were on time and asked questions.

    Anonymous_6238

    4

    August 11, 2023

    I am a current client of this provider

    People have been very friendly and been very caring to us. I trust the caregivers that they send to us.

    Provider Response

    Thank you again for taking the time to let us know how we did. We strive to do our best in providing personal care services ranging from companionship to dementia care. If you're ever in need of more help, please let us know!

    Sherrie S_2

    5

    July 28, 2023

    I am a current client of this provider

    The caregiver is doing a lot of cleaning, so it helps me too. They are dependable and take good care of him.

    Robin C_11

    4

    July 20, 2023

    I am a current client of this provider

    They help in every form and fashion, they are very good at their job. They can improve on communication.

    Brigitte B

    5

    June 21, 2023

    I am a current client of this provider

    She is on top of what needs to be done. She seems to be attentive.

    Kathy R_27

    5

    May 22, 2023

    I am a current client of this provider

    They have quality care and are on time. I like that they have high standards.

    Provider Response

    Hello Kathy R_27, thank you; we appreciate your feedback. Have a fantastic day!

    Glen O

    5

    May 19, 2023

    I am a current client of this provider

    They make sure we are good matches with our caregivers. I like that my caretaker walks with me and is good company. I like that they check up on me and make sure I am happy.

    Provider Response

    Hi Glen! We are very happy that Visiting Angels of Southwest Michigan has provided you with such a positive experience with your in home personal care. Thank you, and have a fantastic day!

    Lynn R_6

    5

    May 10, 2023

    I am a current client of this provider

    It has allowed me to get away from the house. They are efficient.

    Provider Response

    Lynn, our exceptional service is our top priority. We look forward to your next visit! Take care!

    William W_28

    5

    April 14, 2023

    I am a current client of this provider

    Getting my wife up, clean, it's all really helpful. The person is simply outstanding. They've been very helpful in my wife's care.

    Provider Response

    William W_28, we're happy you found our staff to be so supportive with our home care services here at Visiting Angels of Southwest Michigan. Thank you, and have a fantastic day!

    Nicole C_1

    4

    April 14, 2023

    I am a current client of this provider

    It's extremely important. They help with daily tasks. I like that it's not one provider, it's a company.

    Provider Response

    Thanks for your praise and wonderful comments regarding our kind and supportive elderly care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

    Joan W_24

    5

    March 21, 2023

    I am a current client of this provider

    It gives me time to rest. I like that they don't argue with me when I have to take a day off.

    Provider Response

    It is our pleasure to help give you time to rest. We work to be flexible in our scheduling as we understand life doesn't always fit into the schedule we plan. Ellen, Chief Operating Angel and Co-Owner Visiting Angels of Southwest Michigan

    Frank - VA R

    5

    February 14, 2023

    I am a current client of this provider

    The providers pick out my clothes and help me with showers. They help me do things I can't do alone.

    Provider Response

    Hello Frank, it's our pleasure to help you enjoy your life in your home. Thank you for your kind words! Visiting Angels Office Team

    Anonymous_6843

    5

    January 24, 2023

    I am a current client of this provider

    It's helping me get out from being so behind. I like the person they sent to care. She's polite, nice, and efficient.

    Provider Response

    Thanks for your praise and wonderful comments regarding our kind and supportive Angel Caregiver! Denny Stults, Chief Executive Angel and Co-Owner

    Gillian G

    5

    January 12, 2023

    I am a current client of this provider

    The specialized care is great to have at this time. I would recommend this agency because of the quality of the care.

    Provider Response

    Gillian G, we're happy to hear you had such a positive experience with your caregiver as we pride ourself in providing the best home care. Thanks again for the recommendation, and have an amazing day!

    Judy S_37

    5

    December 12, 2022

    I am a current client of this provider

    They take me to appointments and grocery shopping, as well as walking my dog and playing with him, which is sweet. I like the caregiver I have who is a friendly person, so I'd recommend them.

    Provider Response

    Judy S_37, we're happy you found our Angel Caregiver to be so supportive with our home care services here at Visiting Angels of Southwest Michigan.

    Robert - VA B

    4

    November 17, 2022

    I am a current client of this provider

    It's give me a better outlook. They need to get a registered nurse, so I don't have to go wait at the VA.

    Provider Response

    Robert - Va B, thank you for your kind words and this wonderful review! We are blessed to provide extraordinary home care for seniors. We appreciate the suggestion of getting a registered nurse and will consider that in our future.

    Anonymous_6580

    4

    October 25, 2022

    I am a current client of this provider

    We would not be able to do anything without their help. I wish I had them here right now. I would be more likely to recommend them if they helped even with COVID issues.

    Provider Response

    Thank you again for taking the time to let us know how we did. We hope to be of service to you again in the future as we are able to provide care. Best wishes, Visiting Angels of Southwest Michigan

    Jerry - VA G

    5

    October 12, 2022

    I am a current client of this provider

    The provider has helped me the most with taking me to my appointments. I would recommend them.

    Provider Response

    Hi Jerry - Va G, thank you for taking the time to leave a review for us at Visiting Angels of Southwest Michigan. We're happy we could exceed your expectations!

    Nancy M_63

    5

    September 29, 2022

    I am a current client of this provider

    We only do 3-6 hours a week, so it does not have a huge impact on my life. They allow me to step away from caregiving. I would recommend them for elderly folks who are trying to stay in their own home. They provide a wonderful service for the elderly who are suffering with Alzheimer's or Dementia.

    Provider Response

    Nancy M_63, thank you for sharing your positive sentiments with your experienced caregiver and our senior care agency. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

    Anonymous_6244

    4

    July 14, 2022

    I am a current client of this provider

    They're having the angel do things for me that take time or cause me pain. The agency really screens its caregivers well.

    Joe P_10

    4

    May 25, 2022

    I am a current client of this provider

    They could give us a once a month report. They increased the price a lot after we started.

    Nancy N_9

    5

    May 21, 2022

    I am a current client of this provider

    What I need done, they are always able to do for me. The ones that we have now are great.

    Sherri K_1

    5

    May 21, 2022

    I am a current client of this provider

    They help her out with things that she can't do anymore. I like that they are very good at making sure I know of any changes to her schedule.

    Leo K

    5

    April 29, 2022

    I am a current client of this provider

    They have taken care of my needs. I think that they do a good job of taking care of me.

    Linda B_57

    5

    April 29, 2022

    I am a current client of this provider

    They have helped by doing what I can not do for myself. I like that the caregiver does my laundry and sits and talks with me.

    Andrea V_1

    5

    April 14, 2022

    I am a current client of this provider

    It definitely gives my mom some respite time, which is good since she's the main caretaker. I like how the workers we have coming are cordial and friendly. I'm there and write lists and make suggestions and go through the care procedures.

    David G_26

    5

    March 16, 2022

    I am a past client of this provider

    I couldn't have asked for anything better. Visiting Angels helped the most by giving my family and me some peace of mind that someone was there with me. I like that Visiting Angels were really good and responded quickly. They sent me a very nice young lady to care of me.

    Otis5761

    1

    February 24, 2022

    I am a current client of this provider

    I am very sad to leave this review because most of the caregivers our family had during our tenure with VA were excellent, loving and kind. But I have come to the conclusion there is a serious problem with the ownership/management of this particular VA franchise. In the beginning, things worked as expected with normal fits and starts that are typical with home care. We developed great relationships with several of our Angels- but many of them suddenly left. It became really difficult to get in to a routine. This is especially important with dementia care. As people quit, others would come with very little training- they explained they’ve received only video training and nothing in the field. They didn’t receive any dementia training, which is not good, because every aspect of a dementia patients physical care is impacted by the mental impairment. Building trust is a vital aspect of home care- but everything the owners did undermined our trust and confidence in them. After a misunderstanding we thought had been resolved, it seemed they were looking for a reason to terminate our contract, which in the end, they did. It’s very sad and shows how little they actually care for their clients, the actual patients, because they are the ones who suffer. Our Mom loved her caregivers, and was used to them, but because of a minor issue which the owners were unwilling to work with us on or show any compassion or understanding, they abruptly terminated care. If you are looking for care for your loved one, I would think long and hard before contracting with VA of SW MI. If you are a current client, be very careful to follow the contract precisely, and don’t get on their “bad side.” You might find yourself without help!

    Melanie Kurdys

    1

    February 24, 2022

    I am a current client of this provider

    Visiting Angels has some awesome caregivers, but only because they are personally awesome. VA provides very little training, not even transfers like from bed to chair, toilet to walker. They threatened to fire us as customers when one, brand new caregiver complained about how hard it was to move my mother in law. After intervention with a physical therapist, it was clear the Angels lack of training was the problem. Some of the caregivers we have had developed a very close personal relationship with my mother in law, but the staff at the office does their best to undermine personal relationships. The office staff does not seem to understand the essence of this business. In the end, they did in fact fire us as customers because my mother in law had the sniffles and a mild cough which I did not report it as possible COVID symptoms. They did this even after receiving a negative COVID test. The office staff cares only about possible law suits, in my opinion, making the relationship between clients and caregivers much more tense than necessary. Enter into agreements with them with serious caution. And understand, they will fire you as a customer with no warning if you cross them.

    Carol S_53

    4

    January 27, 2022

    I am a current client of this provider

    My mom has dementia, she's not fully aware of how many times they come, she just knows she's being taken care of. At this time, I can't answer that because my mom is getting a lot of care. As far as I know they are doing a good job.

    Traci B_1

    5

    January 14, 2022

    I am a current client of this provider

    I don't have to worry about my grandmother. I love that that step in when they are needed and the training that the angels have.

    Sally N_1

    5

    December 29, 2021

    I am a current client of this provider

    First of all, the caregiver is always on time and I can always count on them to be there when they are supposed to be. They follow my husband's routine very well. Visiting Angels of Southwest Michigan are willing to help you with almost everything that you need. In my husband's case, he needs a lot of help with transferring, and they are good with that.

    Stacie L_1

    5

    November 23, 2021

    I am a current client of this provider

    The provider helps me with my showers. This agency has very good people, we've had very good luck with them.

    Eileen B_6

    5

    November 15, 2021

    I am a current client of this provider

    They are very good at what they do. I have no complaints. I have already recommended them. They are perfect for us at this time.

    Teresa _3

    5

    October 21, 2021

    I am a current client of this provider

    They help him with cleaning up after himself. They are awesome. They make sure he showers. I like the high quality of care that they give.

    James J_14

    4

    September 23, 2021

    I am a current client of this provider

    It has nothing to do with our caregiver, just the root of the medical problem; Our caregiver is helpful. They do an overall good job for us and we like our caregiver.

    Bill M_22

    5

    August 11, 2021

    I am a current client of this provider

    They've made it positive by proving relief to my brother, who was doing everything for our father before. I like that they send good caregivers.

    Ken H_8

    4

    July 14, 2021

    I am a current client of this provider

    They need COVID-19 vaccinated people that do not need to wear a mask at home. They have people available for us when we need them.

    Wilma V

    5

    June 5, 2021

    I am a current client of this provider

    They help me to get dressed and all ready for the day. They are very friendly and they know what they're doing.

    Frank (_1

    5

    May 20, 2021

    I am a current client of this provider

    She loves the people that come. The care and the kindness are wonderful.

    Marie M_17

    5

    May 15, 2021

    I am a current client of this provider

    It is our first contact with this kind of party. The personnel have been outstanding. We were impressed that there were two people. He came and talked to us and we were impressed with him. I think his name was Danny.

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    About Visiting Angels of Southwest Michigan in Plainwell, Michigan

    Visiting Angels of Southwest Michigan is a Senior Care provider in Plainwell, Michigan that offers residents Home Care services. Contact Visiting Angels of Southwest Michigan for more details on services and rates.

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