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Right at Home Dearborn-Downriver, MI

22226 Garrison St., Dearborn, MI 48124

(313) 279-7879

Verified Partner

4.54

(153 reviews)

Offers Home Care
Top rated on Caring.com

2024

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Reviews of Right at Home Dearborn-Downriver, MI in Dearborn, Michigan

4.54

(153 reviews)

  • Staff

    5.0

Top rated on Caring.com

2024

Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
Home Care Pulse Certified 2024

Susanmap

5

February 28, 2024

I am a current client of this provider

Scott and Claudine of Right at Home of Wayne County were the angels I needed to assist my elderly parents and handicapped sister in their home. They provided home care helpers for 24/7 care at the very moment I needed it. And, even as a new client, they responded immediately. They are caring and compassionate. They are the partners you need to help manage family members who require assistance. The caregivers are responsive; they keep me informed of any issues every day. They are caring, responsible and trustworthy - like extended family members. The administrative staff are also responsive and communicative, days, nights, weekends or holidays. I would highly recommend Right At Home of Wayne County. My family are able to remain in their home and I now have peace of mind - both are priceless.

Provider Response

Dear Susan - thank you for allowing us to care for your loved ones. It is an honor when we become a part of someone's family. We look forward to continued care for them as well as anything you need.

Billy B_4

5

February 14, 2024

I am a current client of this provider

I feel safe when I'm out of state. They are very communicative with us, and they care about my dad.

Provider Response

Dear Bill B_4, we are so glad things are going well. We strive to provide the best care possible and consider it an honor to care for someone's loved one. If there is anything you need please do not hesitate to call us.

John D_48

5

February 13, 2024

I am a current client of this provider

The most helpful has been the caregiver, being knowledgeable and very nice. I like that the caregiver comes when she is going to be here.

Provider Response

Dear John _D48, we are so glad things are going well. We strive to provide the best care possible and consider it an honor to care for someone's loved one. If there is anything you need please do not hesitate to call us.

Ivan S

5

February 6, 2024

I am a current client of this provider

I like that they have been pretty good on all accounts. I like that they have courteous service.

Provider Response

Dear Ivan S - we are glad to hear things are going well. If there is anything we can do to improve our services please do not hesitate to call us.

Anonymous_1707213114

5

February 6, 2024

I am a current client of this provider

They are here to assist him and help me with his care. They are available for the hours when I need them.

Provider Response

Dear Anonymous_1707213114 - we are glad to hear things are going well. If there is anything we can do to improve our services please do not hesitate to call us.

John F_39

5

January 24, 2024

I am a current client of this provider

They have helped by giving him a shower and socializing with him since he does not leave the other house than the doctor's appointment. They seem to send caregivers who know what they are doing. He requires a shower. The caregivers from the other agency did not know how to shower him. Right at Home did everything right.

Anonymous_7515

4

January 19, 2024

I am a current client of this provider

I like getting taken care of the way I need to. They provide the services that they say they will.

Theodore A

4

January 5, 2024

I am a current client of this provider

They are always available for me. They are very personable.

Rita N_3

5

January 5, 2024

I am a current client of this provider

The agency has made my experience positive because they are all wonderful. I would recommend them because I love that they are all so friendly.

John and Gwen L

5

December 18, 2023

I am a current client of this provider

The agency has made our experience positive by providing a helper on time. I would recommend them because the caregiver helps us out.

Jerry A_8

4

December 18, 2023

I am a current client of this provider

They help me with the house. I like that they are there for me.

Arnold P

5

December 5, 2023

I am a current client of this provider

They've helped with keeping him clean with showers. I'd definitely recommend them. I like that they're personable.

Kathleen M_33

5

December 5, 2023

I am a current client of this provider

They are easy to talk to. I like that I can usually get a hold of them and are usually easy to talk with.

Roosevelt Y

4

November 21, 2023

I am a current client of this provider

It can be to set up a definite schedule that is given because my caregiver is set up to 9-1 and sometimes in the evening I need assistance. I was under the impression I was going to get 20 hours a week, cut 13 hours.

William M_41

5

November 17, 2023

I am a current client of this provider

They help me out a lot. Without them, I wouldn't be able to do anything. They have been good to me.

Alice A_4

5

November 3, 2023

I am a current client of this provider

I get to sleep at night. They allow someone to come at midnight until morning, just like I requested.

Dolores E_1

5

November 3, 2023

I am a current client of this provider

I am really impressed with the services. I like how they keep in touch and inform you of anything.

Willie S_3

4

October 16, 2023

I am a current client of this provider

It takes a lot of stress off of me, especially with the changing. I like that they do come out and help. I need the help.

Stanley R_6

5

October 16, 2023

I am a current client of this provider

They help me with cleaning. I do not use them that much.

Edwin F_4

5

October 16, 2023

I am a current client of this provider

She is here so I can get out if I have to. He really likes her. I like that they just seem to be right on top of what they need to do.

randibowwow

5

October 14, 2023

I am a past client of this provider

Right at Home went above and beyond for my family. Their communication and professionalism during a challenge time did not go unnoticed. Thank you, Right at Home!

client's family member

5

October 2, 2023

Other

It has been nine months since my 92 year old mother fell and broke her hip and shoulder. After hospitalization and rehab, she needed 24/7 companion care. After researching caregiving companies, my family found Right at Home was the best match for our needs. The owner, Claudine, listened well to us and then made a care plan for our mother. At first, we needed three caregivers spread throughout the day and night to attend to all of our mother’s needs. We found them to be attentive, caring and dependable. As our mother healed, we only required one caregiver. Changes were quickly and smoothly made by Claudine and her efficient staff. Throughout the past nine months, Right at Home staff have always been available to us through a phone call, text or email. Our mother and our family has felt supported and well cared for with Right at Home caregiving. We recommend them.

jmb522

5

September 29, 2023

I am a past client of this provider

They care my mother received was excellent. The caregivers were caring and well trained. The office communicated on a regular basis and was very pleasant and easy to work with.

Alberta E

4

September 25, 2023

I am a current client of this provider

She can't really walk, so they help her a lot with washing and getting her ready for the day. They need to improve their communication.

Anonymous_7088

5

September 21, 2023

I am a current client of this provider

It helps, but I don't really need it right now. I would keep myself busy. I like that they are polite and do the job.

Robert G_58

5

September 7, 2023

I am a current client of this provider

They give undeniable care and safety for my father. They staff well and I liked how they directed me to people who could give my father care.

James B_63

5

September 7, 2023

I am a current client of this provider

They come and check in on my dad. They are concerned about my dad.

Malcolm S

5

September 7, 2023

I am a current client of this provider

We help with bathing. We prepare meals. They give great, quality care. They're dependable.

George W_20

5

August 17, 2023

I am a current client of this provider

It has been very helpful. They do thing for us that we aren't able to do. They are very caring and on time.

David H_52

5

August 16, 2023

I am a current client of this provider

Everything is accomplished. It depends on who is coming to help out. Some are perfect and some are hard to understand because of their language. The person I have now is amazing.

Jack E_4

5

August 9, 2023

I am a current client of this provider

She takes me to see my husband and it lessened my load. They saved our life. I like everything.

Ted K_4

5

July 17, 2023

I am a current client of this provider

They help me with daily chores. I like that they are encouraging.

Joy R_6

5

July 14, 2023

I am a current client of this provider

I am able to go out on walks. I love the caregiver that comes in. She is very outgoing.

Bernard B_3

4

July 14, 2023

I am a current client of this provider

The caregiver helps take good care of my husband and works hard around the homes. I like that my caregiver is excellent and a hard worker.

Nancy D_25

5

June 26, 2023

I am a current client of this provider

Things are much better with them. They cook for me and help me with different things. I would recommend them because all the caregivers are on time and nice.

Billy A_2

4

June 9, 2023

I am a current client of this provider

I finally got a girl that I can trust in my home so I can leave and do errands. If the girl's not going to be there they will call and let me know. They will try to send someone out as well.

Shawn K_2

5

June 9, 2023

I am a current client of this provider

I have a lot more done such as meals and helping me dress and shave. I have been happy with everything. I know before, they kept switching the workers, but they fixed that for me right away and give me the same worker every day.

Howard A

5

May 24, 2023

I am a current client of this provider

It has been a positive experience for me because they are on time all of the time and if I need extra things done it is done. I would recommend them because they have done a good job for me, and I do not think there is any other answers for me.

Henry T_1

4

May 15, 2023

I am a current client of this provider

They have helped me take a bath. They are on time, and they're cooperative with me.

Richard T_16

5

May 4, 2023

I am a current client of this provider

They were sending good people, I just started to take over the care and now work for them myself. Everybody that I have talked to so far is all nice people.

Fran B_3

5

May 4, 2023

I am a current client of this provider

It gets me back up on my feet. I don't have to go out of the house.

Willis L_3

5

April 25, 2023

I am a current client of this provider

Right at Home has made my experience positive by being punctual and available when I nee dthem. I like Right at Home because they provide quality caregivers.

George V_7

5

April 12, 2023

I am a current client of this provider

My caregiver does what she is supposed to do when she is here and I appreciate that. I like the caregiver that comes over. She really helps me a lot.

Charles G_13

4

April 12, 2023

I am a current client of this provider

I can't really complain about how things are going. They check on my well-being and make sure everything is going okay for me. I like that they are more than just hands-on. They are concerned about my well being.

Provider Response

Dear Charles We work very hard at trying to hire the best caregivers in the business and we are pleased to hear they are providing you with such good care. Do not hesitate to contact us if you feel we can make any improvements to your care.

Gerritt B

4

March 16, 2023

I am a current client of this provider

They help with laundry. They do the dishes and straighten the whole place up. I don't really deal with the agency.

Marcel M

5

March 3, 2023

I am a current client of this provider

I am well taken care of. They get me food and medications. I like the service. I am well taken care of. They do what they are supposed to.

Hardy S_1

3

February 16, 2023

I am a current client of this provider

My life can be made easier if I had dependable caregivers who do not cancel. I would like to see Right at Home improve on getting dependable caregivers.

Kelli H_1

5

February 3, 2023

I am a current client of this provider

They help me get things done I can't do myself. I like the person they provide.

Camille R

5

January 21, 2023

I am a current client of this provider

The caregiver is very kind and timely. I like that they are very timely.

Mildred C_6

4

January 9, 2023

I am a current client of this provider

They provide caregivers who show up. I like them because they are easy to get in touch with.

Leonard P

5

January 6, 2023

I am a current client of this provider

They make my life pretty good. I have no complaints about the care. I would like to have more days than what they give me. They only give me 3 days. They are prompt, and the services are good.

Anonymous_6833

5

December 15, 2022

I am a current client of this provider

It makes things a lot easier for me, because I can get things done now.

Jerry B_8

4

December 5, 2022

I am a current client of this provider

My loved one is in a transition period where he didn't need a lot of help but now he might be changing to need more. They do get him to take a shower when he wants, give him food, help with grooming, and keep him company which is nice. They have a high turnover of staff so we are really getting a lot of different people each time and the level of care varies a lot due to that.

Thomas O_3

5

November 22, 2022

I am a current client of this provider

It's a big help. There are busy stuff and medication reminders. There's companionship in the house. Because of my immobility, she does stuff I can't do. I have a good relationship with them, and we are flexible both ways.

Pat R_10

5

November 10, 2022

I am a current client of this provider

As of right now, nothing. I am kept well-informed if there are any problems and my caregiver does good. They are dependable. I have been using them on and off for many years, and they are working well.

Anonymous_4672

5

November 10, 2022

I am a current client of this provider

They have been very helpful for me. I like the people.

Abe k

5

November 1, 2022

I am a current client of this provider

Very responsive to our needs , including my mom’s

Paul N_4

5

October 18, 2022

I am a current client of this provider

They are very accommodating. I like that they do whatever we want.

Provider Response

Dear Paul It is our goal to make your life better so I am so happy to read this review. If there is anything you feel we can do to improve, do not hesitate to contact us.

Larry H_17

5

October 11, 2022

I am a current client of this provider

The help he receives from the agency is really good. It gives me time to myself. I like that the agency helps when the client needs something.

CarGio

5

October 6, 2022

I am a past client of this provider

Right at Home provided home care services for my mother-in-law in Taylor, MI. We live out of state so working with their staff was a very positive experience. The aide took excellent care of her which was such a relief and comfort to us since we could not be there all the time.

Hugh L_1

5

October 6, 2022

I am a current client of this provider

They did what I asked of them, and they sent good caregivers to help me. I like that they came and provided the services I needed.

Kenneth P_7

5

September 22, 2022

I am a current client of this provider

Sometimes they take him on a trip outside in his wheelchair. I really like that. They are reliable and have good people.

David M_19

4

September 22, 2022

I am a current client of this provider

They provide quality caregivers to take care of me. I like that they provide services they said they would and have given me caregivers that are very good at following directions.

Dennis L_3

5

September 13, 2022

I am a current client of this provider

They have listened to the patient and performed their duty. I like that they give me high-quality personnel who can do the job.

Joann B_1

5

August 16, 2022

I am a current client of this provider

They have provided prompt and giving caregivers. I like the quality of their caregivers.

Anonymous_6338

4

August 3, 2022

I am a current client of this provider

The caregivers could have a greater impact if they had better care. Some of them have good care and some of them aren't that good. They send different girls. Sometimes they get a girl that comes for a little while and then they send somebody else that isn't as good.

Shannon O_1

5

August 3, 2022

I am a current client of this provider

They do my cleaning and laundry, and it makes it so much easier for me. I like the level of care that they provide. The people are very professional. I like talking with the owner.

Edna H_1

5

July 22, 2022

I am a current client of this provider

The caregiver cleans. I like that I get good help.

RAH L

5

July 15, 2022

I am a current client of this provider

They show up on time and they communicate very well. They take to time to listen to our needs are the caregiver are great. They pay great attention to details and compassionate, dependable and professional.

Anonymous_6244

3

July 6, 2022

I am a current client of this provider

I end up doing everything myself, so there is no impact. I haven't been feeling well and if I am not willing to get in the mix of things they will just sit on their phones. The care workers seem to be on their phones all the time.

Provider Response

Dear Anonymous, it saddens us to hear that your caregiver does not or has not made an impact. You should never have to get into the mix, as there is no lack of communication on what needs to be done when we initiate a case and assign a caregiver. If you would like a new caregiver that can be self-managed, PLEASE reach out to the office and we will make sure it happens.

Gregory P_3

5

June 15, 2022

I am a current client of this provider

I depend on them a great deal. They always keep me updated with what is going on with the caregiver.

Provider Response

Dear Mr. P, We are happy to hear that we are providing you the care you deserve. If there is eve a time you feel we are not, please reach out so that we can ensure we are.

Paul P_6

5

June 6, 2022

I am a current client of this provider

Right at Home has made my experience positive by being cooperative. I like Right at Home because they're punctual and do a good job.

Provider Response

Dear Mr. P, I am so glad that things are going well with your services. Please do not ever hesitate to contact us if you feel services are not being held to your expectations.

Gerald K_4

4

May 4, 2022

I am a current client of this provider

They come in, do the job, and go. They could improve by mopping a little better for me since I have wooden floors.

Robert R_46

5

April 6, 2022

I am a current client of this provider

The agency keep me informed when I am going to get a substitute or a caregiver isn't going to come. I like my regular caregiver.

Danny L

5

March 22, 2022

I am a current client of this provider

They help me and my wife with laundry and in the kitchen. I like that they are efficient and prepared.

John V_15

3

February 18, 2022

I am a current client of this provider

They need to send me the same person, because everyday it is different. Everyday I have to tell them what to do. I would like them to show up and do what they are supposed to.

Provider Response

Dear John_V I want to apologize that you have had inconsistency in your caregivers. It is unfortunate, but recruiting and retention during the current labor crises, has been challenging. It is always our goal to provide stability. We appreciate your patience and will continue to work towards that target. Please feel free to contact me at any times as we navigate these times.

Donald R_9

5

February 5, 2022

I am a current client of this provider

Having an aide to take care of my husband while I'm at work is fantastic. Some aides cancel last-minute so my husband doesn't get the care he needs. They are responsive.

Anonymous_5568

5

December 23, 2021

I am a current client of this provider

The caregivers make sure to change her clothes. I like the caregiver who cares for my mother.

Julie B_13

5

December 14, 2021

I am a current client of this provider

Truly, I cannot drive or shower alone, so this helps so much. The caregiver is very attentive, she delivers things to me personally.

William R_36

4

December 3, 2021

I am a current client of this provider

It has helped with keeping my father William on a regular schedule. They follow-up on their employees and they are very sweet.

Thomas C_14

5

November 20, 2021

I am a current client of this provider

I appreciate that they have excellent communication, and they have stepped up when there's been a problem. It's really taken a lot of pressure off of me. I would like them to have more consistency of caregivers.

Julius E

5

November 11, 2021

I am a current client of this provider

They go out of their way to provide excellent service. They just really take good care of me and my dad. I'd say that the people who own the agency and the workers are really concerned about the client

Paul S_22

5

November 4, 2021

I am a current client of this provider

The agency is helpful by keeping an impression on my family. We really love the girl they have sent us and she is a part of our family. I would like to see the communication and replacements of caregivers improved.

Edgar Z

5

October 19, 2021

I am a current client of this provider

It is helpful having my caregiver help me with chores around the house. My caregiver has been wonderful.

Merriel C

5

October 5, 2021

I am a current client of this provider

They sent people out who made me feel good and did things with me. They provide good company and the people are nice that they send to me. I enjoy the services from Right at Home. I like the friendliness of the people and they are easy to talk to.

Vicky H_1

5

September 23, 2021

I am a current client of this provider

It frustrates me that I can't do everything myself. They let me do what I can do, they don't force me, and if I can't do something then they'll help. They're really good with me. They're caring, honest, and help you as much as they can. They make you feel as if they care about you.

Jeff S_11

5

September 7, 2021

I am a current client of this provider

It has helped me a huge amount. I think they go out of their way to help. I like everything about them. I have not had a bad situation with any of it.

John M_49

5

August 19, 2021

I am a current client of this provider

They do housekeeping and our laundry. I like how prompt and on time they always are.

Elizabeth E_3

5

August 13, 2021

I am a current client of this provider

They make sure we have the care that we need and they check on us all time. I like how they are very attentive to you need.

Juanita W_1

5

August 5, 2021

I am a past client of this provider

I was given resources that I can use daily. They were prompt and the information she gave me was great for after she was gone.

Michael L_23

4

July 23, 2021

I am a current client of this provider

My caregiver cleans for me and makes sure that everything is clean. My caregiver runs services for me so I don't have to do much myself.

Provider Response

Dear Michael L Thank you so much for your review. We are so happy to hear that your experience with Right At Home has been positive. It is important to us that we provide the best care possible to our clients.

Jewel D

5

July 16, 2021

I am a past client of this provider

I was very much in need on those exact dates of care, and they came through with flying colors. I like the friendliness, the adaptability, the care that was given.

Provider Response

Dear Jewel - we are so happy to hear that you are pleased with the services provided by Right At Home. If there's anything you need in the future, please feel free to contact us any time. We love what we do and appreciate your feedback.

Charles R_11

4

May 18, 2021

I am a current client of this provider

The services have been a safe keeping for me since I have had issues. My current caregiver doesn't know what to do.

Gary A

5

May 10, 2021

I am a current client of this provider

It is very good. They do what I request. They provided me with someone I like.

Minnie C

5

April 15, 2021

I am a current client of this provider

They are always on time to help us. They diligently find someone to help us when we need.

Margaret L_14

5

April 8, 2021

I am a current client of this provider

I get to go to doctor's appointments. I am able to get out and do my errands.

Robert H_56

5

March 22, 2021

I am a current client of this provider

She cleans the house thoroughly every time she comes. I like how helpful my aide is for me when she is here.

Glen G_4

4

March 15, 2021

I am a current client of this provider

They call if someone cannot come. There is no consistency in caregivers.

Vicky L

1

March 4, 2021

I am a past client of this provider

They could listen to me, pay attention, and take me seriously. If you call them, they need to call you back.

Provider Response

Vicky L - we are sorry that you feel we didn't listen to you. It is our goal to always provide the best care possible. It is unfortunate, but we are in a pandemic, and that has made parts of being a caregiver challenging. Our aides have been burdened with making decisions while performing certain tasks such as grocery shopping. Although their decisions may have slightly missed the mark, their intentions are always good. We are happy to discuss this further and I would welcome a call from you to see if we can talk about what we could have done to improve our service to you. Claudine Marosi President/Owner

Barbara B_32

5

February 19, 2021

I am a current client of this provider

They feed me. They help out a lot, like they are supposed to. I feel comfortable with them. They do the washing for me.

Anonymous_2314

4

January 7, 2021

I am a current client of this provider

They have helped me with my personal hygiene. I like that all of the caregivers treat me as if I am a member of their family.

Anonymous_4301

4

December 7, 2020

I am a current client of this provider

They are good about talking to me and making conversation with me. They are good about making time for me.

Chesterine D

5

November 19, 2020

I am a current client of this provider

It has been very helpful for me because the person who helps is here at night and gives me the chance to sleep. I like that they try really hard to match the client and the caregiver. It is a very hard thing to do but even though it takes a few times they try hard.

Anonymous_4240

3

November 19, 2020

I am a current client of this provider

They could keep the same person with us. They have trouble getting the same caregiver for the shifts. I know they have been helpful. They could hire more employees.

Frank M_6

5

October 20, 2020

I am a current client of this provider

She lets the dog out. She keeps his phone charged and make sure that he is okay. I have already recommended them. They are steady. They seem to keep their employees a long time. They do a good job.

Herbert S_4

3

February 26, 2020

I am a past client of this provider

They didn't obey what we wanted of them. They need to check references before hiring a caregiver.

Anonymous_3271

5

February 13, 2020

I am a current client of this provider

The caregivers do what I ask them to do. If I need something from the store, they will go and get it for me. I like that they do what I ask them to do in a timely manner.

Anonymous_3345

5

February 10, 2020

I am a current client of this provider

They help him with entertainment, bathing, and meals. They have good service and attitudes.

Earl E

5

January 28, 2020

I am a current client of this provider

They have given me referrals, they help me get some extra help that I desperately need. The services have been excellent.

Kevin B_7

2

January 27, 2020

I am a current client of this provider

With the pattern of not having people to come and no calls being made, they need to fix some things. The workers call off at the last minute, and nobody calls me to let me know that no one is coming. There is a communication issue they need to fix.

Provider Response

Dear Kevin B – I am sorry that your experience with Right At Home was anything less than excellent. That is always what we strive for. However, there occasions when things don’t go as well as expected and, unfortunately, the client care is affected. We are proud of the services our caregivers provide and take time in trying to hire based on experience and reliability, however, sometimes things just happen that are our of our control. I will definitely take the time to find ways to improve our communication to our clients and thank you for the feedback. Claudine Marosi

Richard Y

4

January 15, 2020

I am a current client of this provider

My dad has ALS so we need that help from them. They are very helpful. They need experienced employees who know what they're doing.

Florine S

5

December 21, 2019

I am a current client of this provider

They help me with several different problems, and they help me with each of them. They help me to walk and things like that. They seem to keep up with my care really well.

William R_28

5

December 11, 2019

I am a current client of this provider

If he needs to bathe or shave, they get that covered, which is something we can't do. The hours are pretty good that we get.

Fouad S

5

November 23, 2019

I am a current client of this provider

They make sure everything is secure and safe, and they check up on him. They check his vitals and make sure that he is continuing to do well. They are very respectful, they are very nice, they answer your questions, and they actually listen to your questions. They give good feedback and make sure that they are taking care of the person properly.

Anonymous_2782

4

November 23, 2019

I am a current client of this provider

The caregivers need to go through training. I like that the caregivers are on time.

Patricia M

4

November 19, 2019

I am a current client of this provider

I would go bananas if they were not here. They could have more of a backup person available. I did not have help last week.

Robert G_34

5

November 15, 2019

I am a current client of this provider

He doesn't remember much of anything, but it is helping me out tremendously because I can't be there everyday. I haven't had any problems with them. They go over there twice a week to take care of him.

Stephanie S_6

5

October 24, 2019

I am a current client of this provider

They provided different resources that were available and let me know where to find them. They are very helpful. They have helped me throughout the process, and they explain things really well for me.

Louis S

5

September 12, 2019

I am a current client of this provider

If we have a problem, then we call, and they will take care of it. When you get a really good person that comes to help out, the services are great.

Howard H_3

3

September 10, 2019

I am a current client of this provider

The caregiver is great. The woman that he has is great, but the billing stinks. I watch his wife fill out the bills, and we pay for things that have never happened.

Geraldine E_1

4

August 27, 2019

I am a current client of this provider

They have given me an extra helping hand. I like the communication and the caregiver I get from the company. They are attentive and do their best to meet your requests. If I were to call and request a specific person a few months in advance for a vacation or something, I would like to be able to guarantee a specific caregiver.

Donna F_5

5

August 23, 2019

I am a current client of this provider

There's a lot of things I can't do because of the type of surgery that I had. They take out my trash, lightly clean, do the dishes, and prepare the meals. It has helped me tremendously. They are very professional, understanding, and compassionate. I like that they don't rush me, and they are very kind.

Kelly P

5

July 19, 2019

I am a current client of this provider

It helped my wife a lot because she has no leg above the knee and no toes on the other foot. The extra help is good. I got what I wanted, and everything worked out.

T.Mac

5

July 18, 2019

I am a past client of this provider

Excellent service from start to finish. Thanks for the compassionate care given to my loved one. Staff is timely, pleasant and shows true concern. Management was a pleasure to work with getting set up and the staff always gets the job done. Highly recommend

Nancy G_11

4

July 10, 2019

I am a current client of this provider

They set us up with one gal, but now she is on maternity leave. It was nice to have the aide for so long. They seem to struggle with staffing. They have been able to provide what we need.

Michael M_39

5

June 26, 2019

I am a current client of this provider

They have helped with transportation. I like how they are very prompt.

Elaine T_1

5

June 13, 2019

I am a current client of this provider

They send good caregivers. The people are wonderful and provide a good service.

Ronny R

4

June 13, 2019

I am a past client of this provider

Right at Home has helped with transportation, and they have helped me around the house. Right at Home could have more help. The lady that replaced the pregnant lady missed her date.

Anonymous_1161

5

May 9, 2019

I am a past client of this provider

They helped me clean the house and anything else I needed. They cared about the clients and they would make sure the caregivers were doing their job.

Jack M_3

5

April 25, 2019

I am a current client of this provider

They call when he can't make it, and they follow up. I like the worker.

Lauretta S

5

April 4, 2019

I am a current client of this provider

I can count on the caregiver who knows the routine and the medicine. I can trust her. They supplied us with a good caregiver and it's a good company.

Sidney C

5

March 21, 2019

I am a current client of this provider

I don't think I could do this without help. I tell others that Right at Home seems to have gotten me someone who is very dependable, and she knows how to handle the situation. She has hung in there for some months, and I hope she continues to hang in.

John P_22

1

March 7, 2019

I am a past client of this provider

They would yell at me and tell me that I'm a horrible person. They should get people who know what they're doing.

Provider Response

Thank you for taking the time to leave a review and I apologize for your negative experience. We take all reviews seriously and use them to see how we can provide better services to current and future clients. We are sorry yours did not meet our high-quality standards and would welcome further discussion on how we can improve.

Bassam Y

1

March 7, 2019

I am a current client of this provider

They needed to be more organized. They give me a folder with the time sheet. The caregivers should be more organized with clients they are going to. They seem to be in shock when they come here. They need to have steady help, train their employees better, don't send it random people that they hire off the street. They could pay them a little bit better. I've had them steal from me.

Provider Response

We are sorry that your experience with Right at Home of Wayne County was not a positive one. We strive to provide the best home care in the industry and take it seriously when a client isn’t 100% satisfied. Along with hiring only experienced personnel, our caregivers have access to over 300 modules in our Right At Home University, which provides them unlimited access to continuing education. We value your input and your suggestions and continually review our procedures to see where we can improve. Thank you.

Deborah H_1

3

December 11, 2018

I am a current client of this provider

They can train their staff better and have some people who have skills. I've only met two people who were very talented. They can improve their professionalism. I was supposed to have a caregiver come on Monday, but no one came and no one called. This has happened multiple times.

Bonnie R

5

November 29, 2018

I am a current client of this provider

They've been good with me. I have a lot of problems with my oxygen and I get out of breath really easy, so they help me with that. I never have any problems with them. The caregiver comes when she is supposed to.

Michael O_1

5

October 5, 2018

I am a current client of this provider

The caregiver does whatever needs to be done. I have no complaints.

Larry & Barbara E

3

October 4, 2018

I am a current client of this provider

I don't know how they could help more. They seem knowledgeable about the tasks. I am generally in the business of not recommending people based on my experiences.

Arnold S

5

September 20, 2018

I am a past client of this provider

They helped me quite a bit with bathing, which was my biggest problem. They came out and sent a caregiver to help me.

Evelyn L_5

3

September 19, 2018

I am a current client of this provider

My loved one is 101 years old. They could do better if they knew what they were dealing with. They come in and tell us they didn't know they had to do certain things. They were not aware that she could not walk. The book needs to be updated. They need to know what they are doing and be aware of the patient they are going to be attending.

Sandra P

2

September 13, 2018

I am a current client of this provider

They should know what they are doing before they come in so I don't have to keep training them. They are not a consistent if someone cancels and cannot make it. I was told that if they can't find someone, then my family has to come home to take care of me.

Provider Response

Thank you for your review. As owner, I take responsibility for anything less than exceptional service. I use these reviews as tools to continually improve our processes and procedures. I am sorry your experience wasn’t a positive one, but I appreciate your honesty and will use this to find ways to be the best home care company we can. Claudine Marosi, President/Owner

Harold A

5

August 7, 2018

I am a current client of this provider

Without her, I wouldn't get a shower three times a week. She's polite, and does just about anything I ask her to do.

Edith S

4

July 25, 2018

I am a current client of this provider

It is helpful. The quality of workers could be better.

Susanarnold

5

July 23, 2018

I am a current client of this provider

Right at Home Downriver/Dearborn has been a God-send to our family. Claudine and her team of wonderful caregivers are helping us keep our mom at home with her two cats, safe and happy with the excellent care and company. The caregivers help with meals, cleaning, laundry and other chores. They provide great company for our mom - they are kind, compassionate and respectful of her situation. Mom is happy and that means to world to us. I would recommend Right at Home to any family in need of companionship for an elderly parent.

Mary K L

5

July 6, 2018

I am a current client of this provider

I am the normal caregiver, but their services give me free time to do my own thing. I like that they are flexible with scheduling.

Curt B

5

June 6, 2018

I am a current client of this provider

They help me bathe. They help with my meals. One thing that is really outstanding is as we circulate around the hallways or outside in the wheelchair, she is friendly to everyone. I feel that my particular caregiver is here on time and is honest. She is very fast getting things done.

Anonymous_2D

3

May 9, 2018

I am a past client of this provider

If Right at Home could have worked the amount of hours I hired them for, they could have made a greater impact. The caregiver just left one day, and I haven't called them back.

Anonymous

4

April 5, 2018

I am a current client of this provider

Right at Home has provided good services and have good employees coming out. They have been prompt about sending people out here. They have given me time to leave the house and do things outside the house.

Carol F

5

March 19, 2018

I am a current client of this provider

They respond to questions really quickly and they are there when we need them. They prepare meals, clean around the house, and do pretty much everything.

Patti14

5

August 1, 2014

I am a current client of this provider

My new caregiver Rachel is a wonderful young woman who is really caring and helpful to me. I really am looking forward to her coming everyday. I appreciate her excellent care. She is also very thorough with her work.

Susan79372550

5

November 15, 2013

I am a current client of this provider

This is new to our family but seems to be very helpful. We're still getting organized.

Caring8494

4

March 29, 2013

I am a past client of this provider

We used the services of Right at Home for about 3 months. The staff who came were helpful and punctual. They stayed with my dad for 24 hours a day. They were educated, friendly and knowledgeable. I was happy with their service. I would recommend the agency to others.

kalacjackson

5

November 13, 2012

I interviewed this provider

Very friendly and truly care for the people they serve.

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Services and Amenities of Right at Home Dearborn-Downriver, MI in Dearborn, Michigan

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants

Types of care

  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance

About Right at Home Dearborn-Downriver, MI in Dearborn, Michigan

Right at Home provides personalized in-home care and support for seniors and adults with disabilities. Our caregivers are trained to help with everyday tasks that have become challenging. This may include meal preparation, laundry, light housekeeping, personal hygiene, medication reminders, mobility assistance, transportation and other tasks. We offer services for those with special care situations such as Alzheimer's disease, Parkinson’s disease and other dementias; diabetes; stroke recovery; and hospice care. Whether you are looking for a few hours a week or immediate, 24-hour care, we are here to help. Call us today to learn more about the services we can provide you or a loved one.

Custom Care Plan

We know everyone’s needs are different, so we create custom, client-centered care plans based on our unique five-step approach to care. We take time to get to know you by discussing your health history, physical and cognitive abilities, daily routines, and personal lifestyle and preferences. This conversation is important to us because we want to help you determine the level and types of care you need and match you with the best caregiver to help you continue to live successfully at home, or wherever you call home.

Caregiver Training and Care Supervision

When you choose Right at Home, you can rest assured that our caregivers will deliver the care you or your loved one needs. Every caregiver goes through an extensive interview process, including background checks. We provide initial caregiver training through our Right at Home University before they can provide care, and we provide ongoing training to support best care practices. All of our caregivers are employed by Right at Home and are bonded and insured.

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Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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