Right at Home Dearborn-Downriver, MI

Offers Home Care

49 Reviews
Call (800) 973-1841
Right at Home Dearborn-Downriver, MI (800) 973-1841
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Reviews of Right at Home Dearborn-Downriver, MI

49 Reviews Write a review

Home Care Reviews for Right at Home Dearborn-Downriver, MI

September 10, 2019

By Howard H_3

I am a current client of this provider

The caregiver is great. The woman that he has is great, but the billing stinks. I watch his wife fill out the bills, and we pay for things that have never happened.

September 06, 2019

By Gregory D

I am a current client of this provider

I think they can have better communication with me about when there is a change in schedule. I wouldn't recommend the company, but I would recommend the caregiver that I have. She is excellent.

August 27, 2019

By Geraldine E_1

I am a current client of this provider

They have given me an extra helping hand. I like the communication and the caregiver I get from the company. They are attentive and do their best to meet your requests. If I were to call and request a specific person a few months in advance for a vacation or something, I would like to be able to guarantee a specific caregiver.

August 23, 2019

By Donna F_5

I am a current client of this provider

There's a lot of things I can't do because of the type of surgery that I had. They take out my trash, lightly clean, do the dishes, and prepare the meals. It has helped me tremendously. They are very professional, understanding, and compassionate. I like that they don't rush me, and they are very kind.

August 19, 2019

By Anonymous_2314

I am a current client of this provider

It makes life easier for me. I need someone who has knowledge of what I require based on my illness. They are attentive to my needs.

August 09, 2019

By Gary A

I am a current client of this provider

It is necessary, and it keeps me clean. So far, I like the caregivers.

July 19, 2019

By Kelly P

I am a current client of this provider

It helped my wife a lot because she has no leg above the knee and no toes on the other foot. The extra help is good. I got what I wanted, and everything worked out.

July 18, 2019

By T.Mac

I am a past client of this provider

Excellent service from start to finish. Thanks for the compassionate care given to my loved one. Staff is timely, pleasant and shows true concern. Management was a pleasure to work with getting set up and the staff always gets the job done. Highly recommend😊

July 10, 2019

By Nancy G_11

I am a current client of this provider

They set us up with one gal, but now she is on maternity leave. It was nice to have the aide for so long. They seem to struggle with staffing. They have been able to provide what we need.

June 26, 2019

By Michael M_39

I am a current client of this provider

They have helped with transportation. I like how they are very prompt.

June 13, 2019

By Elaine T_1

I am a current client of this provider

They send good caregivers. The people are wonderful and provide a good service.

June 13, 2019

By Ronny R

I am a past client of this provider

Right at Home has helped with transportation, and they have helped me around the house. Right at Home could have more help. The lady that replaced the pregnant lady missed her date.

May 29, 2019

By Frank M_6

I am a current client of this provider

I can go to work on the two days while they are here and not have to worry about him falling. I know there is someone here taking care of him, and it helps me. When I call and ask for a standardized provider, they come through and do a good job with that. We get the same person all the time because he doesn't like different people.

May 09, 2019

By Anonymous_1161

I am a past client of this provider

They helped me clean the house and anything else I needed. They cared about the clients and they would make sure the caregivers were doing their job.

April 25, 2019

By Jack M_3

I am a current client of this provider

They call when he can't make it, and they follow up. I like the worker.

April 04, 2019

By Lauretta S

I am a current client of this provider

I can count on the caregiver who knows the routine and the medicine. I can trust her. They supplied us with a good caregiver and it's a good company.

April 04, 2019

By Anonymous_1766

I am a current client of this provider

They need more training. They could have more training maybe.

March 21, 2019

By Sidney C

I am a current client of this provider

I don't think I could do this without help. I tell others that Right at Home seems to have gotten me someone who is very dependable, and she knows how to handle the situation. She has hung in there for some months, and I hope she continues to hang in.

March 07, 2019

By John P_22

I am a past client of this provider

They would yell at me and tell me that I'm a horrible person. They should get people who know what they're doing.

Provider Response

Thank you for taking the time to leave a review and I apologize for your negative experience. We take all reviews seriously and use them to see how we can provide better services to current and future clients. We are sorry yours did not meet our high-quality standards and would welcome further discussion on how we can improve.

March 07, 2019

By Bassam Y

I am a current client of this provider

They needed to be more organized. They give me a folder with the time sheet. The caregivers should be more organized with clients they are going to. They seem to be in shock when they come here. They need to have steady help, train their employees better, don't send it random people that they hire off the street. They could pay them a little bit better. I've had them steal from me.

Provider Response

We are sorry that your experience with Right at Home of Wayne County was not a positive one. We strive to provide the best home care in the industry and take it seriously when a client isn’t 100% satisfied. Along with hiring only experienced personnel, our caregivers have access to over 300 modules in our Right At Home University, which provides them unlimited access to continuing education. We value your input and your suggestions and continually review our procedures to see where we can improve. Thank you.

January 10, 2019

By Eugene P_2

I am a current client of this provider

I need a lot of attention and the cleaning is not super important because I do not have a dirty house, but I would enjoy somebody to come over, do the laundry, and clean the linen after being used. That does not get done. They tell me that it gets done, but it does not. The people that come over to clean listen, but they do not do everything that I ask of them.

December 11, 2018

By Deborah H_1

I am a current client of this provider

They can train their staff better and have some people who have skills. I've only met two people who were very talented. They can improve their professionalism. I was supposed to have a caregiver come on Monday, but no one came and no one called. This has happened multiple times.

November 29, 2018

By Bonnie R

I am a current client of this provider

They've been good with me. I have a lot of problems with my oxygen and I get out of breath really easy, so they help me with that. I never have any problems with them. The caregiver comes when she is supposed to.

October 08, 2018

By SEFL

I am a current client of this provider

Dependable, responsive, experienced and compassionate. This is what I was looking for in a caregiving service for my mother, who suffers from Alzheimer’s and requires round-the-clock care. This is exactly what I found in Claudine Marosi and her Right at Home team. I have utilized the services of Right at Home for nearly a year – 7 day a week, 12 hours a day. In that year, there has never been a single instance where my mother was left without a caregiver. This, I have found, sadly is not the norm in the caregiving industry. The dependability of Claudine and her team cannot be overstated. Claudine and her team also are exceptionally responsive. I am a self-proclaimed “needy client.” I have frequent questions and requests related to my mother’s care. I am intimately involved in its coordination. Never once has Claudine or her team expressed frustration with my involvement or delayed in getting back to me. Instead, Claudine and her team have consistently returned every call, email or text message within a matter of hours, if not minutes. Their responses always have been prompt, pleasant, professional and accommodating. In addition to being dependable and responsive, Claudine and her team are experienced. Due to our heavy caregiving schedule, we have worked with a number of caregivers employed with Right at Home. Every caregiver has demonstrated experience and knowledge in their work. Most importantly, each caregiver has taken the time to learn about my mother’s condition, which has helped to ensure our goal of excellent care and utmost safety. Most importantly, Claudine and her team are compassionate. Everyone we have worked with at Right at Home has shown genuine compassion towards my mother. In fact, the relationship between my mother and some of her caregivers is like family. And, if there was ever a personality that did not mesh, Claudine was quick to find a better fit. Although I did not know Claudine before contacting her about our caregiving needs, I now consider her a friend and a blessing. Without her, a very difficult time would have been much harder for my mother, my family and me. Claudine and her team helped alleviate many of the stresses associated with in-home care. I recommend Claudine Marosi and her Right at Home team without hesitation. Sincerely, Sarah F. Right At Home Client

October 04, 2018

By Michael O_1

I am a current client of this provider

The caregiver does whatever needs to be done. I have no complaints.

October 04, 2018

By Larry & Barbara E

I am a current client of this provider

I don't know how they could help more. They seem knowledgeable about the tasks. I am generally in the business of not recommending people based on my experiences.

September 20, 2018

By Arnold S

I am a past client of this provider

They helped me quite a bit with bathing, which was my biggest problem. They came out and sent a caregiver to help me.

September 19, 2018

By Evelyn L_5

I am a current client of this provider

My loved one is 101 years old. They could do better if they knew what they were dealing with. They come in and tell us they didn't know they had to do certain things. They were not aware that she could not walk. The book needs to be updated. They need to know what they are doing and be aware of the patient they are going to be attending.

September 13, 2018

By Sandra P

I am a current client of this provider

They should know what they are doing before they come in so I don't have to keep training them. They are not a consistent if someone cancels and cannot make it. I was told that if they can't find someone, then my family has to come home to take care of me.

Provider Response

Thank you for your review. As owner, I take responsibility for anything less than exceptional service. I use these reviews as tools to continually improve our processes and procedures. I am sorry your experience wasn’t a positive one, but I appreciate your honesty and will use this to find ways to be the best home care company we can. Claudine Marosi, President/Owner

August 07, 2018

By Harold A

I am a current client of this provider

Without her, I wouldn't get a shower three times a week. She's polite, and does just about anything I ask her to do.

July 25, 2018

By Edith S

I am a current client of this provider

It is helpful. The quality of workers could be better.

July 23, 2018

By Susanarnold

I am a current client of this provider

Right at Home Downriver/Dearborn has been a God-send to our family. Claudine and her team of wonderful caregivers are helping us keep our mom at home with her two cats, safe and happy with the excellent care and company. The caregivers help with meals, cleaning, laundry and other chores. They provide great company for our mom - they are kind, compassionate and respectful of her situation. Mom is happy and that means to world to us. I would recommend Right at Home to any family in need of companionship for an elderly parent.

July 06, 2018

By Mary K L

I am a current client of this provider

I am the normal caregiver, but their services give me free time to do my own thing. I like that they are flexible with scheduling.

June 06, 2018

By Curt B

I am a current client of this provider

They help me bathe. They help with my meals. One thing that is really outstanding is as we circulate around the hallways or outside in the wheelchair, she is friendly to everyone. I feel that my particular caregiver is here on time and is honest. She is very fast getting things done.

May 08, 2018

By Anonymous

I am a past client of this provider

If Right at Home could have worked the amount of hours I hired them for, they could have made a greater impact. The caregiver just left one day, and I haven't called them back.

April 05, 2018

By Anonymous

I am a current client of this provider

Right at Home has provided good services and have good employees coming out. They have been prompt about sending people out here. They have given me time to leave the house and do things outside the house.

March 19, 2018

By Carol F

I am a current client of this provider

They respond to questions really quickly and they are there when we need them. They prepare meals, clean around the house, and do pretty much everything.

July 31, 2014

By Patti14

I am a current client of this provider

My new caregiver Rachel is a wonderful young woman who is really caring and helpful to me. I really am looking forward to her coming everyday. I appreciate her excellent care. She is also very thorough with her work.

November 15, 2013

By Susan79372550

I am a current client of this provider

This is new to our family but seems to be very helpful. We're still getting organized.

March 29, 2013

By Caring8494

I am a past client of this provider

We used the services of Right at Home for about 3 months. The staff who came were helpful and punctual. They stayed with my dad for 24 hours a day. They were educated, friendly and knowledgeable. I was happy with their service. I would recommend the agency to others.

November 13, 2012

By kalacjackson

I interviewed this provider

Very friendly and truly care for the people they serve.
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About Right at Home Dearborn-Downriver, MI

rightathome.net

Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer’s disease and other dementias. Call us to learn more about the specific services we provide.

Custom Care Plan

From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one’s specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.

Caregiver Training and Care Supervision

Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they’re able to deliver the care set out in your loved one’s Custom Care Plan. Before providing care, they’re bonded and insured.


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Right at Home Dearborn-Downriver, MI

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