Right at Home Eastern Worcester County

Offers Home Care

64 Reviews
Call (508) 455-4906
Right at Home Eastern Worcester County (508) 455-4906
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Reviews of Right at Home Eastern Worcester County

64 Reviews Write a review

Home Care Reviews for Right at Home Eastern Worcester County

December 12, 2018

By Joe C_5

I am a current client of this provider

They have fulfilled all our needs. It leaves her at home with a nice life. They are very good when there is a problem.

November 13, 2018

By Lisa G_7

I am a past client of this provider

Everyone was friendly, punctual, and they were very pleasant. They got along with her and they had a good relationship.

November 09, 2018

By Anonymous_896

I am a current client of this provider

They need to pay more attention to what their customers want instead of simply choosing someone and sending them out. They need more training. Most of them know something about taking care of a home, but they need to concentrate more on how to relate more effectively to the customer. They should be able to look around to see what they can do.

October 23, 2018

By PeteL

I am a past client of this provider

Right at Home provided home care for my wife for several months. The caregivers assigned were great. My wife looked forward to them coming and I was able to get away to perform essential errands. The care extended into the nursing home when my wife was no longer able to stay at home and continued until her death. They provided her with the extra services that both she and I greatly appreciated.

October 17, 2018

By LeliaLane

I am a past client of this provider

This Agency spent a great deal of time with me answering my questions about the agency, their services, and the logistics before my elderly dad and I hired them. They were very sensitive and receptive to my dad’s needs and requests! I would hire them again!

October 05, 2018

By Lisa a greatful daughter

I am a past client of this provider

My mom went into Hospice care in March of 2018. She had lived with me for 8 years. I needed help. Right at Home sent exceptionally qualified and caring staff. My mom had a unique personality. They worked with me to find the right care givers for my mom. I was able to return to work knowing my mom was in the best of hands during the day. I could always count on them being there. They maintained my mom's quality of life and supported me. She passed in September and I can honestly say that I could not have survived the last six months without this team's support. She was bed bound and her skin was perfect due to the care she received. Truly caring caregivers that became part of an "extended family". They help maintain my mom's dignity as her body failed her. Her mind was intact and they kept her engaged. When I would get home she would tell me that she had a great day. I would highly recommend this team. The nurses, office and aides were all exceptional and I consider myself blessed to have found the right people/company.

September 07, 2018

By Charlieo


My mother, who lives 450 miles away from me, has needed assistance in her home for several years. Although my dad tried valiantly to tend to her, the part-time caregivers that Right @ Home provided were a great help to both of them. While they surely helped with tasks that I am not aware of and would have done other jobs as well, I know that they helped to bathe and change my mom, cleaned up around the living area, changed sheets, and did laundry. Sometimes, they drove my parents to church. Most of all , they provided company and care for a woman to had done that for others all her life. The women who supervised and arranged care were always willing to discuss issues with me and showed endless patience with me and my parents. I cannot begin to express how grateful I am to them and to all the caregivers from Right at Home.

August 06, 2018


I am a past client of this provider

The utmost caring, responsive and professional individuals I have ever known when a medical emergency happens and you need caregivers. There interactions with Hospice was great....Staff always arrived on time and provided whatever services you asked of them.

June 22, 2018

By Thomas

I am a past client of this provider

Thank you Right at Home for the caregiver to my brother, John. Your staff showed compassion, professionalism, and trust along with honesty for the months he was in your care. Regards, The Daigle Family.

June 15, 2018

By Robin's Daughter

I am a past client of this provider

Right at Home was recommended to me for an immediate, emergency need for 24/7 care for my dad (who lives alone in an assisted living). He'd had some bad side effects to a medication and was suffering with severe confusion and unsteadiness. He needed someone to stay with him to prevent him from leaving and trying to walk back to the house where he used to live, before my mom passed away. (35 miles away!) He attempted to go back to his former home and was walking along a busy state road with no sidewalks I called Right at Home and they were able to assign an aid within a couple of hours. All the aids I met, while visiting my dad, were friendly, kind, professional and knowledgable. They were all punctual, and provided peace of mind for me and my family when we couldn't be with dad. When Dad's condition started to improve, they were very responsive to my request for reducing and tailoring his care. Right at Home worked with me to assess my needs and schedule appropriately. I would highly recommend their services to anyone looking for home care for a family member who might need it.

May 11, 2018

By Rosealma

I am a past client of this provider

My Mom needed overnight constant care (fall risk) for a period of time, and Right at Home Westborough was recommended to me. She is in a memory care unit at a senior living facility, which could not provide that 8 hour "constant" care. Through the entire process (telephone calls, meeting with the company's representative to set up a schedule & making sure my mother's particular needs would be taken care of, to meeting the aid, getting daily feedback), I can honestly say the experience with this company and everyone involved that I dealt with, was a very positive one. I would not hesitate to call them again if their services were needed. My Dad is also an "independent" resident at the senior living facility, and was able to "check-in" to make sure things were going the way we needed them to, and it was all positive as far as he was concerned. The two aids that were assigned to my Mom could not have been more pleasant and efficient.

May 04, 2018

By dawhome1

I am a current client of this provider

Right at Home based out of Westboro MA provided care for my Mom through challenging and difficult times. From the start, the staff was professional and attentive. The administrative staff was efficient and determined to meet our needs. The service team members were there for my Mom, flexible and reliable. My Mom has been grateful for the support and so have we, her family members. I would highly recommend Right at Home.

April 23, 2018

By mamastrike

I am a current client of this provider

Excellent company!! Very accommodating to our family and wonderful caring staff. Highly recommend Right at Home to other sports who need help with their aging parents!

March 30, 2018

By Clara

I am a past client of this provider

All the people were really qualified unlike the first agency. It was a pleasure having both groups including hospice.

March 25, 2018

By Lee's kid

I am a past client of this provider

Mom had a knee replacement and she was staying with us, with her dog! We needed someone to stay with Mom during the day so I could go back to work, to help her with daily activities, meals, exercises (and the dog). We had two different caregivers and they were both great - came on time, took good care of Mom, helped with everything we needed. Right at Home was very responsive - we met with Megan on Friday and had wonderful caregivers on Monday! We will definitely use Right at Home's services again if the need arises.

March 13, 2018

By pattijp

I am a past client of this provider

The folks at Right at Home made it possible for my mum to stay at home in to her 97 th year. They were wonderful - both her caregiver and friend, and the administration and support staff. I am forever grateful.

March 12, 2018

By JRoy

I am a past client of this provider

My dad recently succumbed to a terrible neurological disease that robbed him of his mobility, dexterity and ultimately most of his ability to communicate. Through the sad progression, the Right at Home staff was always there to see that his needs were met. As adjustments were needed in the nearly two years of care, from day care to 24 hour non-live in, the management team was very accommodating with in home meetings and quick responses to email questions. Though they were great in understanding the evolving needs, our family is particularly appreciative of the on-site caregivers. They always acted professionally and compassionately. Knowing that my dad was being cared for in such way was very comforting.

February 28, 2018

By Sharfit

I am a current client of this provider

My mother has severe dementia and for the past 2 years has employed Right At Home for every day care. The caregivers and kind, compassionate and understanding of my mother's memory loss. If there is any change in my mother's care plan, it is addressed immediately. I don't know what my siblings and I would have done if we did not have such wonderful care for our mother.

February 28, 2018


I am a current client of this provider

The staff has been incredibly professional and accommodating. They met with me to discuss my mother's care, made every effort to be accommodating to our needs as a family and were understanding and compassionate as my mother's medical situation changed on a daily basis. We appreciate all of their efforts to assist us!

September 13, 2017

By Rcarol

I am a past client of this provider

We recently used Right at Home for my Dad while he was at home for hospice care. The caregivers were professional, courteous, and supportive. It provided our family great relief to have professionals watching our father during this time so we could spend time with him without worrying about his medical needs. The office staff was easily assessable and supportive as well. I highly recommend Right at Home.

March 07, 2017

By D. Fenton

I am a current client of this provider

I needed help caring for my wife as she has ALS. Right At Home in Westborough introduced us to three outstanding home-health aides who provide excellent care and compassion for my wife. Flexible scheduling is sometimes necessary. We find that the office staff does their best to accommodate. I'd say we are very pleased with the services provided.

March 04, 2017

By Chris S.380286

I am a current client of this provider

We've had Right at Home for a year now. They clean the house, cook dinner sometimes, and keep good communication with me. It's been pretty good. We get two hours right now, but I need more than that.

January 31, 2017

By mary cb

I am a past client of this provider

My father was a client for 3 years with live-in 24/7 care. His caregivers could not have been more attentive, knowledgeable and provided extremely good care. My father's case was complicated and thus if a fill-in caregiver was assigned to him and they didn't work for whatever reason, R@H was always responsive to my concerns and feedback. We were able to extend his life with the level of care he received.

July 29, 2016

By George780880

I am a past client of this provider

Service was good. Ninety-nine percent on time. they all learned quickly the best method for putting on my boot -- they did help with when I needed it.

February 29, 2016

By Herbert6

I am a current client of this provider

Girls doing fine. Enjoy seeing them. They take good care of my legs.

February 27, 2016

By Don Seeley

I am a current client of this provider

I am very happy with all the services I receive. Everyone I have dealt with from Right at Home has been excellent. I never have to wait for a response to any questions I may have.

February 27, 2016

By Robert Terry

I am a current client of this provider

Happy with the care.

February 25, 2016

By Mickey Montecalvo

I am a current client of this provider

Very nice ladies. I feel secure and it makes my son who lives in W.H. feel secure.

February 25, 2016

By Winifred Huddy

I am a current client of this provider

All very nice people who are all very accommodating.

February 25, 2016

By Frank Williams1

I am a current client of this provider

Only comment is I'm totally satisfied with Right at Home.

December 29, 2015

By Reviewer16

I am a current client of this provider

Jessica is very gracious RN, who does our blood pressure and heartrate on Wednesdays, and gives a card so we can take back to our apartments and keep a record. Tells us if BP is good or we need to call our doctor. She’s the best.

December 29, 2015

By Reviewer15

I am a current client of this provider

The best I have found so far. The girls are great. Company is very accommodating.

December 18, 2015

By Margaret P.1

I am a current client of this provider

I have no complaints. My worker is perfect!

December 17, 2015

By Pauline H.

I am a current client of this provider

Dependable - good worker. Does everything she's asked then looks for more. Cheery - a joy to have around. I look forward to the 3 hours I have her. Excellent service from provider.

December 16, 2015

By R. Santos

I am a current client of this provider

All the girls are very nice and polite.

June 05, 2015

By Happy Judy

I am a current client of this provider

I was grateful to have been able to find a company that was very kind and caring and I had no worries that my Dad was in good hands. Living so far away I was skeptical but I would highly recommend this company to family and friends.

June 04, 2015

By Sue Guindon

I am a past client of this provider

Each and everyone of the girls were very helpful, kind, and sweet. Thanks to all of them.

April 23, 2015

By Ann Marie2

I am a past client of this provider

I have known Jennifer since moving into the Highland's Independent Living facility in 2014. Jen is a wonderful, caring person as well as a true professional. As a manager here, I believe that she knows every person that is serviced. This is because of her upbeat personality. We all love Jennifer!

April 02, 2015

By Donna108770050


Right at Home has been a wonderful service Provider. They always keep me abreast of every thing that is happening with my elderly Aunt. They go over and above their call of duty. The services they offer have allowed me to go away and not worry about my Aunt. It has realism a lot of stress off of me.

April 01, 2015

By BadCatMom

I am a past client of this provider

Highly responsive team, very caring and involved owner; very competent nursing staff; quality of caregivers is good overall, and some are especially excellent. Office deftly handled LTC financials. RAH helped us locate and work with a fine Hospice agency. We were with RAH for three years with an almost consistently excellent experience, and when not, there were quick resolutions. Have had other experiences with providers; very few match up to RAH. Truly excellent. Highly recommend them.

February 27, 2015

By Evelyn Swazey

I am a current client of this provider

Does not return things to proper place after cleaning, does things without asking first and throws small things away if she feels there is clutter. Occasionally, receives phone calls, does not say she will call back, and takes call.

February 25, 2015

By Ailene and Calder

I am a current client of this provider

Lilion and I have a good relationship and she is very trustworthy. My health is not completely obvious as most of my inabilities are heart related. My heart does not circulate blood making me slow to move and someday I do a lot of sitting or very easy on my morning. Lilion's help has done a lot for me being able to do something that was I was not able to keep up.

February 20, 2015

By Camille Dunclar

I am a current client of this provider

Incredible work ethic, follow through, high quality employees. I would highly recommend your company.

August 04, 2014

By bearhands

I am a past client of this provider

I was referred to Right at Home by a relative who was satisfied with the services that they received for their parent. My sister made the initial contact with Shelby and was immediately impressed. We were looking at taking my mother home with 24 hour care and hospice services, so we were emotionally fragile and wanting an easy process. Right at Home fit the bill. Shelby and her staff worked with us and to determine the best options to provide consistent care for our mother. In speaking with Shelby, the company prides themselves in determining who is the best care provider match after completing an interview with the person or family. For our mom, they chose Raquel and none of us could have picked a better match. She was caring and kind and ever so patient with our mother and all of us while we wanted the best care for our mom and were struggling with the inevitable. Toward the end of our mother's life, Raquel talked to our mother, read her the Bible and contacted all of us to be there at the bedside. She was an angel for sure. The reason for a 4 star vs 5 star rating is the reimbursement at the end. Although we did end up receiving the appropriate monies returned, we were sent 3 bills, 2 after I spoke with the billing person requesting a refund on the initial deposit placed. (Billing for the services rendered did not ad up to more than the initial 2 week deposit.) That being said, all in all, Right at Home and their staff made a very difficult time a bit easier.

July 11, 2014

By LisaB1

I am a past client of this provider

As my mother-in-law progressed through her Alzheimer's, we realized we could no longer leave her alone in the house for long periods of time while we were at work. I found Right At Home when I searched for in-home caregivers for her. Once we had chosen Right At Home, they matched up my MIL with a wonderful woman who came in 3 days a week, 3 hours a day, to keep my MIL company, make her lunch, and make sure she was safe. After several months, we increased her hours and the number of days to 6 hrs/day, 4 days/week. My MIL became very good friends with her caretaker, Liz, and would often tell us stories of what they "did together". We recently made the decision to move my MIL into an assisted living memory care facility, which was very emotional. However, we are so grateful that we were able to have her stay at home with us for as long as she did; we could not have gone this far without Right At Home and their wonderful care and attention to my mother-in-law. Having Liz with her each day really took the worry off our minds and we noticed that my MIL was happy each day which must have been because she had company and was feeling comfortable. Right At Home was also great at communicating scheduling issues or questions, and was able to be flexible when we needed them to be. I would recommend Right At Home services to any of my friends and family who need similar care for a loved one. They were wonderful.

June 05, 2014

By Kathy93897450

I am a current client of this provider

My local Right at Home office in Westboro, MA does a really good job and has many options for at home care. My family started off by using their service once a week, then moved to 3 days a week, then 5 days, and now have 24/7 caregivers. It's enabled my father to continue living safely at home.

January 07, 2014

By franklombardo

I am a current client of this provider

Lilliana was awesome! My mother is Italian born and since her stroke she is most easily understood when speaking Italian. Lilliana was fluent in Italian and was very attentive to my mothers every needs when we took her out of the Nursing home.

December 25, 2013

By Pam19

I am a past client of this provider

We had moved out dad in with us and the healthcare agency that we had worked with in the Concord area, recommended Right at Home as an agency to work with in our area. Although we only used them for a short time, the experience was wonderful. When my dad was being released from rehab and we only had a short time to set up resources to assist us, Right at Home went above and beyond to ensure that we had someone to be with my dad while I was working. They sent Grace to help us out and we called her our Saving Grace. We thank God for people like you that truly cared about helping our dad and making this a less stressful process for us!

August 13, 2013

By Christine15

I am a current client of this provider

Right at Home Agency was our saving-grace! My mother in law and I were quickly trying to find the best home health agency to help us to bring our ailing father in law home on hospice. Gail and Lori came for the initial interview and even though we were burnt out from interviewing 3 other agencies that morning...we had an instant connection with them. We felt they would be wonderful and so helpful with the transition from skilled nursing home to in home care. Our instincts were RIGHT! Lori, Gail and the team of home health aides are so wonderful and have made a very difficult time much more manageable for all of us!

September 02, 2012

By Heather4


Right At Home has been part of our family since 2009. They began assisting my father as he recovered from a long rehabilitation. They were able to flow with his often cranky periods. They helped us with my step-mother's onset of Parkinson's and her death. This even included a period when they provided them 24 hour care. Now my father is 92 and needs their help to maintain the apartment, do errands, monitor medication, assist with bedtime and provide him companionship. I appreciate their love and flexibility. Gail H. and staff have been able to immediately adjust to his changing conditions whenever I called them. I live 3 hours away from him and could not have managed without them. I know he is in good hands. They are my eyes to his health needs and my hands to his care. You cannot find a better organization to care for your loved one.

August 27, 2012

By a Westborough client

I am a past client of this provider

The personnel from this service, specifically those based out of Westboro, were outstanding. I recommend that office without reservation. Personnel from other offices, however, were less than acceptable.

August 26, 2012

By Barb Literski

I am a current client of this provider

My 94 year old mother recently started getting assistance from Right at Home. She was extreamly reluctant at first, but once she met her caregivers, she was fully on board. They made her feel very comfortable at bathtime, dressing etc. She now thinks of them as extended family and raves about them. It gives me such piece of mind knowing that she is well looked after and happy since I live out of state. She loves the fact that they make her breakfast, curl her hair and help her with anything she needs. I am so happy we found Right At Home.

August 26, 2012

By Scrabble and puzzle anyone?

I am a past client of this provider

Very professional, kind, personable, respectful and attentive caregivers!! Could not have been more pleased with the care that my mother received at home. Always felt like our needs were met with ease and gave me such peace of mind. A leap of faith and rewarded!!

August 21, 2012

By Jeff1

I am a past client of this provider

Extremely responsive agency. Their providers arrived on time, every time, every day. An absolute pleasure to work with this agency -- they made difficult times much, much easier. Best of the best.

August 20, 2012

By a grateful customer

I am a past client of this provider

I called Right at Home when my mother was coming to stay with us during a relocation time and I unexpectedly needed surgery. My mother is elderly and has memory issues. Gail met with me to discuss my mother's needs and what we'd like to have occur with a caregiver. Our caregiver was so kind and nice to my mother. She did everything I asked and even more. She also visited my mother in her new setting when we went on vacation several months later. I found both Gail and our caregiver Linda to be courteous, professional, compassionate, and sensible. I felt the prices were reasonable and that they worked to accommodate our schedule. I have recommended Right at Home to several friends!

June 17, 2011

By Caring33


From my first call, RAH were very caring and helpful. They answered emails quickly and always were reachable and at hand whenever I had a question. Their caregivers were topnotch. I would recommend their services highly.
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About Right at Home Eastern Worcester County


Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.

Custom Care Plan

From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.

Caregiver Training and Care Supervision

Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.

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