Using for home health aides. Incredibly responsive. Warm, caring aides. Very, very happy w agency
TheKey - Bethesda
Offers Home Care
49 Reviews
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(800) 973-1841
Reviews of TheKey - Bethesda
Home Care Reviews for TheKey - Bethesda
February 11, 2021
I am a current client of this provider
September 20, 2019
I am a current client of this provider
They take good care of him.
They are responsive.
August 30, 2019
I am a current client of this provider
They help me to go out.
I like the consistency and promptness.
April 23, 2019
I am a current client of this provider
She is a full time live-in for my father, which allows my father to live an independent life.
Our caregiver is wonderful.
September 20, 2018
I am a current client of this provider
They get her out of the house and keep her company.
I have had some problems with the billing.
July 19, 2018
I am a current client of this provider
It's because of the provider and the individual.
The caregiver that I have is very dedicated and competent.
June 14, 2018
I am a current client of this provider
My loved one has a brain tumor, and she can't even move without help. The normal bodily functions cannot be accomplished without the assistance of Lifematters.
They have a strong administrative structure.
February 21, 2018
I am a current client of this provider
They need to improve the communication between the supervisor of the caregivers and the clients. They have three specific caregivers for Diane that help make her life easier and help extend her life in an excellent way.
December 12, 2017
I am a current client of this provider
I would tell a friend that I have been satisfied with Lifematters. Lifematters has made life easier by making things possible for me because I cannot do things without them.
November 29, 2017
I am a current client of this provider
I would tell someone that the office personal is really good, and that's important to me. My caregivers take care of my loved one and relives me of a lot of the responsibilities.
November 22, 2017
I am a current client of this provider
I've had good instant service from Lifematters. Their caregiver provides quality work. I just got through with surgery, which will limit what I can do for a while. I am very grateful to have that service available.
October 27, 2017
I am a current client of this provider
Lifematters' people are of high quality and I would recommend them. Lifematters makes it easier to cope with my difficulties because I have someone with me.
October 27, 2017
I am a current client of this provider
I would recommend Lifematters because we have had the same caregiver for 10 years, and they have been an enormous help. Lifematters makes life easier because their caregiver has been here for 10 years, and has helped with home health care to wound care for my grandma. I wouldn't be able to care for her without them.
October 27, 2017
I am a current client of this provider
I would recommend Lifematters because their caregivers are excellent. They are patient, understanding, on time, and reliable. Lifematters helps to make my life easier by taking excellent care of me which enables others to have respite and go on trips.
October 27, 2017
I am a past client of this provider
Lifematters had great people who had been attending to my loved one's needs, were very personable and attentive, and formed a good relationship with her in a very short amount of time. Lifematters was there to make sure that my mother didn't fall, until she was able to recover.
October 26, 2017
I am a past client of this provider
Lifematters is flexible and their caregivers are good. I would use them again. Lifematters' services allowed my loved one to stay in the assisted living facility.
October 26, 2017
I am a current client of this provider
Lifematters is a good company to hire because they provide consistent and helpful caregivers. The services make my life easier by providing help with things that I can't do myself.
August 28, 2017
I am a current client of this provider
Lifematters is trained, efficient, and able to do their job well. It was confining to not be able to do anything, but having Lifematters around took some of my independence away.
August 25, 2017
I am a current client of this provider
The caregivers are attentive and arrive on time. Lifematters helps with bathing, engaging my loved one, and housekeeping.
August 23, 2017
I am a current client of this provider
The caregivers that Lifematters sends are always caring and they get along with my mom. I actually have recommended them to a number of people and would continue to do so. I really am impressed with this agency and I think it's the best in this area. Lifematters is wonderful! They can take my mom out shopping which gives her a feeling of independence. It's nice that she has another person who is checking up on her too.
August 16, 2017
I am a current client of this provider
I have been very pleased with Lifematters service. We have had very good coverage and for the most part, the team we have right now is wonderful and devoted to my mother and very reliable. If there is a scheduling conflict Lifematters steps in and makes sure that we are covered. It is a huge relief for me to know to know that my mother is taken care of. I have this team and all of their phone numbers and I get really good feedback and we communicate together about my mother's care. She does not live with me anymore.
August 16, 2017
I am a current client of this provider
I would tell a friend that Lifematters is highly professional. It is comforting knowing that my father is taken care of.
August 16, 2017
I am a current client of this provider
Lifematters is reliable for me, and so far the help that I have been given has been adequate. I am now able to go to the store and to my doctors' appointments because of Lifematters.
July 31, 2017
I am a current client of this provider
Lifematters has good supervision, good quality of care, and the people who schedule are conscientious and follow up. There has been definite improvement and Lifematters has helped my dad who was primary caregiver before.
July 25, 2017
I am a current client of this provider
I have been happy with the services from Lifematters because they seem to do a good job, and the office staff member I contact with issues or questions has been very forthright. If I have any kind of a problem they seem to be able to solve it. I get a better night's sleep knowing that when my husband wakes up and tries to get up in the night, someone from Lifematters is there to help him.
July 21, 2017
I am a current client of this provider
I would tell a friend that we used Lifematters for a while now and we've generally been happy with them. There have been a couple of glitches but overall, they have been good. Lifematters has made my life easier because I know there is someone to turn to if there is any interruption or disruption. I like being able to count on someone when we need them.
July 17, 2017
I am a current client of this provider
Lifematters is functional, correct, decent, and you can count on the people. I have a hard time putting my socks on and things like this. Lifematters helps me a lot with these things. They are also very polite people.
June 28, 2017
I am a current client of this provider
Lifematters has pleasant employees and they understand the needs of the older population that they serve. The caregivers help the client fill her pill bottles and assist with medications.
June 15, 2017
I am a current client of this provider
Lifematters is really terrific, when any issues come up it is always resolved with ease. They're very flexible with schedule changes. Lifematters makes a better quality life for James, Regina does a nice job of keeping the bathrooms clean, keeps the laundry done, and vacuums the floors.
June 15, 2017
I am a current client of this provider
Lifematters would be a good company to hire because they are very reliable, they communicate well, and they send quality caregivers. The services make the client's life easier because she couldn't have been released from the hospital if she didn't have the caregivers. The caregivers have worked with her and she has gotten better. They are able to execute doctor's orders which change regularly.
June 15, 2017
I am a current client of this provider
Lifematters provided caregivers that bonded very well with the client. Lifematters helps the client by helping her keep her apartment.
June 15, 2017
I am a current client of this provider
Lifematters is very reliable and the help seems to be very experienced and honest. Lifematters takes a quite a bit of the load off of my mother and it allows my parents to stay at home.
May 18, 2017
I am a current client of this provider
Lifematters is a high quality agency and provides a great depth of care. I live far away from my father and he requires 24 hour assistance. Lifematters makes it possible for my father to live in his own apartment. They make it so I don't have to worry.
May 17, 2017
I am a current client of this provider
I would tell someone that Lifematters is on top of their game. They keep people informed and they are professional. Lifematters has made the client's life easier by providing safety and having someone there help her out.
May 15, 2017
I am a current client of this provider
Lifematters sends out very good, and knowledgeable caregivers. They send other people out as needed such as a nurse if there is an issue. The nurse is very professional and helps the caregivers as needed. I have never had a problem getting a hold of Lifematters and never had a problem getting a substitute caregiver. I would not have a life at all if it were not for Lifematters. As the years have gone by with my mother-in-law, she has required more and more assistance.
April 24, 2017
I am a past client of this provider
We've had two big problems with Lifematters. They were fairly restrictive in terms of what they could do for my mom. We also had many problems with billing my mother's insurance properly. Lifematters was able help my mom get around to the bathroom which was very helpful because of her dizziness.
April 20, 2017
I am a current client of this provider
The caregivers from Lifematters take care of my mother and are very patient and respectful of elderly people. The services from Lifematters keep me from worrying about my mother. My mother enjoys being cared for in a one-on-one environment.
April 17, 2017
I am a current client of this provider
The people at Lifematters are honest and on time. I know they will be taking care of her. Lifematters has been very helpful, and they take a great burden off of me.
March 21, 2017
I am a current client of this provider
Lifematters was caring. They made sure they called me about trying to keep the same person. They bend over backwards to make sure the service is consistent. Lifematters has relieved me of the responsibility of attending to my mother.
March 15, 2017
I am a current client of this provider
Lifematters is extremely professional, and the caregivers have been reliable and very helpful. Lifematters has given me flexibility to continue my life while the clinet can continue with her life in her own home.
March 15, 2017
I am a past client of this provider
Lifematters was very professional and responsive. We never had a problem getting care. All the caregivers were great. When we didn't get along with the caregiver, the office was responsive to changes. We didn't have to worry. I couldn't do the care that the client needed. Lifematters allowed her to stay home.
February 23, 2017
I am a current client of this provider
Lifematters are onsite every day. Lifematters does medication, which is very important.
February 23, 2017
I am a current client of this provider
I would tell an interested friend that Lifematters has good quality of staff. My caregiver does home chores as well as care. She helps a lot.
February 22, 2017
I am a current client of this provider
It all depends on the caregiver from Lifematters, but overall, it takes a lot of pressure off of me to have someone caring for my mom. The services from Lifematters give me a chance to have a life.
February 15, 2017
I am a past client of this provider
Lifematters had regular visits with nurses. If we didn't like a caregiver, Lifematters would replace them and would find the perfect caregiver. If there was an incident, Lifematters would call promptly.
January 17, 2017
I am a current client of this provider
The caregivers from Lifematters are friendly and compassionate. The caregivers from Lifematters take my husband for a walk and help him with his compression stockings. While the caregivers are with my husband, I have some time to do my own exercises.
January 17, 2017
I am a current client of this provider
We haven't had much luck with the caregivers yet, but the management at Lifematters has been working with us. I'm not dissatisfied with Lifematters and would recommend the management. Things have been stressful, but Lifematters has worked with us to replace caregivers.
January 25, 2015
I am a current client of this provider
If you want to risk your medical safety with CNAs who do not follow instructions including giving medications inaccurately and inappropriately be sure to use Life Matters. They arrogantly make their own rules. Administrative staff act as if their life matters more than the clients by covering for what they consider top notch caregivers. Beware, be careful, be diligent with following up on your loved ones' care.
Provider Response
Lifematters greatly appreciates when people take the time to comment on our services, and we take these comments very seriously. We would welcome the opportunity to speak with you to learn specifically what happened, so that we can be sure to address any concerns or issues. Please feel free to contact Craig Goodman, Lifematters COO, at 301.652.7212 so that we can discuss this with you, or schedule a time for an in-person meeting. Thank you.
October 30, 2012
I am a current client of this provider
I'm satisfied with Life Matters at the moment. The staff is fine.
About TheKey - Bethesda
For nearly 20 years, TheKey—formerly Home Care Assistance—has delivered quality in-home care, supporting older adults with a wide range of needs and age-related conditions. We’ve provided millions of hours of care to families just like yours. Today, we’re the country’s leading provider of premium in-home care, offering an even broader range of care services. We have the best caregivers ready to help—so you can live well in the home you love.
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Services and Amenities of TheKey - Bethesda
Cleaning services
- Housekeeping
Languages
- English
- French
- Russian
- Spanish
- Tagalog
Rates
- Hourly Rate: $28 To 33/Hour
- Live In Rate: $400 To 450
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
