2nd Family services, staff, Nurse’s and CNAs exceed norms and all expectations. They provide a family portal to ease access to up to date care plans and CNA schedules. They clearly maintain the highest standards when recruiting, interviewing, hiring and training a diverse cadre of CNAs (age, gender, ethnicity, race, etc.). All have been well trained and exceptional. 2nd Family CNAs are caring for three members of our family right which gives me much peace of mind. Since we have started with them, I have been recommending them to all my friends and family. You’ll have no regrets if you choose to let them care for your loved ones.
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Reviews of 2nd Family
Home Care Reviews for 2nd Family
October 11, 2018
I am a current client of this provider
September 26, 2018
I am a current client of this provider
2nd Family truly lives up to their name. We have used them for over 5 years, first for my father and now for my mother. We had them over 50 hours a week for my father and they truly became family. We had them with us for every holiday and every family event and my father was always extremely well taken care of. His care had become too much for us to handle and yet we wanted him to remain in our home. 2nd Family afforded us that opportunity and stayed with us through rehabs and hospice. The week after my father passed away, we started having someone come twice a week for my mother for help as well as companionship. The company worked with us through the transition and supported us every step of the way. We had used other companies in the past, but none can compare to 2nd Family!
September 19, 2018
I am a current client of this provider
My 2ndFamily staff assists me with general housekeeping -- cleaning, laundry, putting away groceries, any chores that I'm no longer able to keep up with on my own. They arrive on time and ready to work, although I do allow a little time for general chit-chat and getting to know each other.
My "helpers" have all been very pleasant, well-groomed, and willing to do whatever I have on our schedule for the day. Even Casey, my dog, likes them!
My contact with the agency, primarily with Chad T, has been excellent, beginning with my very first phone call. I'm so pleased, and relieved, to know that I have these good working with me.
October 06, 2017
I am a current client of this provider
Very happy with routine caregiver and nurse. My wife looks forward to both their visits.
September 01, 2017
I am a current client of this provider
We have been with 2nd family for 3 years. My parents planned very well for this stage of their lives. Because they have LTC insurance, my 84 year old father was able to stay in his home until his death last year. Of course, this would not have been possible without the help of 2nd Family. After my father passed, my mother was, and is, in need of help. It was a seamless transition to have 2nd Family take care of her as well. Marian, mom's caretaker is awesome. She takes care of everything. She communicates with me daily to keep me in the loop of what goes on. I have total peace of mind knowing she's there. Everyone that I deal with at 2nd Family, Josh, Chad and Kelli, out RN, are very professional and a pleasure to work with.
April 05, 2017
I am a past client of this provider
2nd Family was there when my family couldn't be, and it was such a relief to know that I could depend on them! They were all professional, courteous, and tended to my every need.
January 12, 2017
I am a current client of this provider
2nd Family is the best company that we have used to help care for both of my parents. We have used them for over 3 years now and, with their help, we were able to keep my father living with us until he passed away this past May. This was a promise we had made to him and we were only able to keep thanks to the caregivers from 2nd Family. We now have caregivers a few times a week for my mother and they are like family and so incredibly helpful, loving, caring and professional! We tried other companies before finding 2nd Family and were so dissatisfied that we almost gave up the search. We are so glad we kept looking!
January 12, 2017
I am a current client of this provider
I've had Darselle as my provider for most of the last 2 months. She's a self-starter that doesn't have to be asked to do tasks. She is personable and a pleasure to work with. I would definitely recommend her to anyone else.
January 08, 2017
I am a current client of this provider
Chad and the staff at 2nd Family have been very accommodating to our family. Our Mom is 90 years young and we needed additional support to help her around the home. The caregivers provided have been excellent and assist with preparing meals, light house work and companionship. The family portal is easy to use. We recommend 2nd Family to others who need help with caring for loved ones.
Provider Response
Steve and Carol - Thank you for the positive feedback. We take great pleasure in helping your mom! Please don't hesitate to provide any suggestions on how we can improve our services. It's always our goal to provide 5-star care to you and your family.
December 16, 2016
I am a current client of this provider
I've been happy with 2nd Family. When the owner came during his first visit, he brought a nurse with him. He was very informative, and the nurse was pleasant. They have a patient portal where my children and I can check on the costs that we are being billed and the notations that the caregiver is making about her stay with my husband. They are the most expensive in the area, but they are very open and have the features that we like.
August 03, 2016
Other
I am currently a social worker who has referred 2nd family over 100 times over the last several years. From a facility standpoint, 2nd Family is the best agency for my patients who are being discharged. They have the best quality of care, and they are excellent at reporting back to me the condition of our patients post discharge. If you want the best care for your family member when they are having challenges, you need to call 2nd Family!
Provider Response
Thank you for the kind words, Diana. We enjoy working with you and your families to provide the best care possible!
June 26, 2013
I am a current client of this provider
2nd family is very professional. My schedule varies and 2nd family is always able to accommodate my needs. I have been very pleased with their services.
March 20, 2013
I am a current client of this provider
Our caregiver has been phemomenal. She's gotten my mother to do things I didn't even think she could do. She's caring, attentive and goes out of her way to bring her own activities for my mom to do. We couldn't be happier.
February 25, 2013
I am a current client of this provider
My entire family have cherished the help given to us for our parents. They were extremely helpful during my father's last few weeks before he passed and are continuing with my mother. We know they will be even more involved with mom as time goes on. Very kind with big hearts.
February 21, 2013
I am a current client of this provider
From the start, my experience with 2nd Family has been excellent. Everyone - management, caregivers and office staff - has been easily accessible, very pleasant and most helpful. This is a welcomed and refreshing change from other such agencies with which I've dealt with in the past. I have no problem recommending 2nd Family to anyone needing in-home care for their loved ones.
September 21, 2012
I am a current client of this provider
Chad and his crew at 2nd Family are my mother's 2nd Family. They had a very friendly and caring approach the whole time we were convincing my mother that she needed a caregiver. It was hard on my mom to admit she was aging and needed help, but Chad assured her that she'd not only be getting a caregiver. She got a companion, who actually listens to her. It's been great being able to enjoy the good, fun times with my mom instead of worrying about having to bathe and clothe her.
Costs for 2nd Family
About 2nd Family
A family-owned business, 2nd Family began as a result of our own experience in searching for in-home care for our own loved one – our grandmother. We discovered first-hand that there was a huge void between the level of care available and the level of care that we wanted for our own loved one. It was frustrating and emotionally draining. Having gone through the process of trying to find someone to care for our loved one, we immediately felt compelled to fill that void and help others dealing with similar situations by offering our clients caregivers with superior training who have a heart for what they do and the tools needed to do it with excellence. 2nd Family is an award-winning company who truly manages your care process every step of the way. We specialize in Alzheimer's and Dementia Care
Services and Amenities of 2nd Family
Agency Type
- Full Service Agency
Range of services
- Companion Care
- Personal Care Assistants
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Travel
- Travel Details: Staff Will Travel 30+ Miles To Provide Care
Screening
- In Person Interviews
- Reference Checks
- Immunizations
- Driving Record Check
- Credit Check
- Residency Confirmation
- Drug Screening
- Sex Offender Check
Training
- Continual Training
Training Areas
- Patient Transfers
- Stress Management
- Family Communication
- Transition Issues
- Memory Care Training
- Ethics
- Validation Techniques
- Training Areas Extra: Continuing Education Offered To All Caregivers
Payment options
- Insurance
- Credit Card
- Payment Options Extra: Ach Bank Withdrawal
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
Licenses
- Licenses: Residential Service Agency R3274
