2nd Family

Offers Home Care

21 Reviews
Call (800) 973-1841
2nd Family (800) 973-1841

Reviews of 2nd Family

21 Reviews Write a review

Home Care Reviews for 2nd Family

September 19, 2018

By Dona B

I am a current client of this provider

My 2ndFamily staff assists me with general housekeeping -- cleaning, laundry, putting away groceries, any chores that I'm no longer able to keep up with on my own. They arrive on time and ready to work, although I do allow a little time for general chit-chat and getting to know each other. My "helpers" have all been very pleasant, well-groomed, and willing to do whatever I have on our schedule for the day. Even Casey, my dog, likes them! My contact with the agency, primarily with Chad T, has been excellent, beginning with my very first phone call. I'm so pleased, and relieved, to know that I have these good working with me.

October 06, 2017

By Bob and Dorothy

I am a current client of this provider

Very happy with routine caregiver and nurse. My wife looks forward to both their visits.

September 01, 2017

By Sandran42011

I am a current client of this provider

We have been with 2nd family for 3 years. My parents planned very well for this stage of their lives. Because they have LTC insurance, my 84 year old father was able to stay in his home until his death last year. Of course, this would not have been possible without the help of 2nd Family. After my father passed, my mother was, and is, in need of help. It was a seamless transition to have 2nd Family take care of her as well. Marian, mom's caretaker is awesome. She takes care of everything. She communicates with me daily to keep me in the loop of what goes on. I have total peace of mind knowing she's there. Everyone that I deal with at 2nd Family, Josh, Chad and Kelli, out RN, are very professional and a pleasure to work with.

April 05, 2017

By Mhipster

I am a past client of this provider

2nd Family was there when my family couldn't be, and it was such a relief to know that I could depend on them! They were all professional, courteous, and tended to my every need.

January 12, 2017

By Anonymous1723

I am a current client of this provider

I've had Darselle as my provider for most of the last 2 months. She's a self-starter that doesn't have to be asked to do tasks. She is personable and a pleasure to work with. I would definitely recommend her to anyone else.

January 08, 2017

By Steve and Carol

I am a current client of this provider

Chad and the staff at 2nd Family have been very accommodating to our family. Our Mom is 90 years young and we needed additional support to help her around the home. The caregivers provided have been excellent and assist with preparing meals, light house work and companionship. The family portal is easy to use. We recommend 2nd Family to others who need help with caring for loved ones.

Provider Response

Steve and Carol - Thank you for the positive feedback. We take great pleasure in helping your mom! Please don't hesitate to provide any suggestions on how we can improve our services. It's always our goal to provide 5-star care to you and your family.

December 16, 2016

By Diane248223

I am a current client of this provider

I've been happy with 2nd Family. When the owner came during his first visit, he brought a nurse with him. He was very informative, and the nurse was pleasant. They have a patient portal where my children and I can check on the costs that we are being billed and the notations that the caregiver is making about her stay with my husband. They are the most expensive in the area, but they are very open and have the features that we like.

August 03, 2016

By Diana555


I am currently a social worker who has referred 2nd family over 100 times over the last several years. From a facility standpoint, 2nd Family is the best agency for my patients who are being discharged. They have the best quality of care, and they are excellent at reporting back to me the condition of our patients post discharge. If you want the best care for your family member when they are having challenges, you need to call 2nd Family!

Provider Response

Thank you for the kind words, Diana. We enjoy working with you and your families to provide the best care possible!

June 26, 2013

By Caring70435150

I am a current client of this provider

2nd family is very professional. My schedule varies and 2nd family is always able to accommodate my needs. I have been very pleased with their services.

March 20, 2013


I am a current client of this provider

Our caregiver has been phemomenal. She's gotten my mother to do things I didn't even think she could do. She's caring, attentive and goes out of her way to bring her own activities for my mom to do. We couldn't be happier.

February 25, 2013

By Caring63039150

I am a current client of this provider

My entire family have cherished the help given to us for our parents. They were extremely helpful during my father's last few weeks before he passed and are continuing with my mother. We know they will be even more involved with mom as time goes on. Very kind with big hearts.

February 21, 2013

By TommyJ_76

I am a current client of this provider

From the start, my experience with 2nd Family has been excellent. Everyone - management, caregivers and office staff - has been easily accessible, very pleasant and most helpful. This is a welcomed and refreshing change from other such agencies with which I've dealt with in the past. I have no problem recommending 2nd Family to anyone needing in-home care for their loved ones.

September 21, 2012

By Lisa M.

I am a current client of this provider

Chad and his crew at 2nd Family are my mother's 2nd Family. They had a very friendly and caring approach the whole time we were convincing my mother that she needed a caregiver. It was hard on my mom to admit she was aging and needed help, but Chad assured her that she'd not only be getting a caregiver. She got a companion, who actually listens to her. It's been great being able to enjoy the good, fun times with my mom instead of worrying about having to bathe and clothe her.
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About 2nd Family

2nd Family is an in-home care provider serving Eldersburg, Maryland and the surrounding area. 2nd Family offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.

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Services and Amenities of 2nd Family

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance


  • Travel Details: Staff Will Travel 30+ Miles To Provide Care


  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Credit Check
  • Residency Confirmation
  • Drug Screening
  • Sex Offender Check


  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques
  • Training Areas Extra: Continuing Education Offered To All Caregivers

Payment options

  • Insurance
  • Credit Card
  • Payment Options Extra: Ach Bank Withdrawal

Payment details

  • Payroll Provided For Caregivers


  • Bonded And Insured


  • Licenses: Residential Service Agency R3274


  • Home Care Starting At: $20/month
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    2nd Family

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