2nd Family

We have been extremely pleased with 2nd Family for the care of our mother. We began using them after leaving another agency with poor service. 2nd Family is very efficient and always responsive. Their administrative systems are excellent. Their caregivers are all well trained, compassionate and responsive to the needs of our mother. During a recent snowstorm, 2nd Family worked diligently to insure that we were fully staffed and kept us apprised on everything that was happening. I would highly recommend 2nd Family!

The staff was kind and when I went to visit my mother the caregivers were very understanding and accommodating to my mother. The staff was on time. The communication between the nurse and myself was very open and transparent with me. I would recommend 2ndFamily to others.

2ND Family provided my mother with excellent care for about a year. The care givers were exceptional. Always on time and professional. They cared for my mother just as they would their own mother. The nurses were always available for any questions or concerns I had. I highly recommend 2ND Family!

Caregivers are kind and respectful. They are proactive and willing to do any task requested. Predominantly use 2nd Family for transportation. Caregivers adhere to their schedule. If they call out the RNs try to find a replacement.

After receiving the dreaded phone call about a family member being admitted to hospital, who was the sole caregiver of his spouse who is in need of full 24 hour care, Second family came highly recommended by a close and lifelong friend. For two weeks the family tried to tag team and juggle our busy lives to help out. In the end it became clear we just couldn’t keep it up. Second family was a godsend! They were very professional and assessed our needs perfectly. I was particularly impressed that a RN was the overseer of the team of home care aids. All the aids were trained and certified in addition to having background checks. From the first call to the termination of services the overall communication was stellar! I never had a problem reaching staff. The point of contact persons were always willing to answer any questions, and helped in problem solving. The family portal was a great feature as it allowed communication, transparency and accountability of all involved. The staff was kind, professional, on time and very patient as my relative is NOT an easy person to deal with! I would definitely use Second Family again. Many thanks to all of you for your guidance in a very difficult time and for the commitment your company has to meet the needs of the whole family! Sincerely, JutzCM

I feel this group, 2nd Family, went out of their way to make accommodations for my mother and her complicated needs. They were very caring, understanding, and professional.

I was extremely pleased with the services provided by 2nd Family. I was in urgent need of 24 hour help for my mother after she fell and they provided services very quickly. This was not only helpful for my mom, but for me to know she was safe in her home. My mom expressed how much she liked the caregivers, and how nice and helpful they were to her. They were attentive, compassionate, respectful, and professional. They truly treat you like family. We will definitely use their services again!

2nd Family services, staff, Nurse’s and CNAs exceed norms and all expectations. They provide a family portal to ease access to up to date care plans and CNA schedules. They clearly maintain the highest standards when recruiting, interviewing, hiring and training a diverse cadre of CNAs (age, gender, ethnicity, race, etc.). All have been well trained and exceptional. 2nd Family CNAs are caring for three members of our family right which gives me much peace of mind. Since we have started with them, I have been recommending them to all my friends and family. You’ll have no regrets if you choose to let them care for your loved ones.