CARING STARS WINNER
2540 CR 561, Tavares, FL 32778
4.9
(77 reviews)
"Kerri, the care coordinator out at Right at Home, Tavares, Florida branch, went above and beyond getting me booked with someone that could accommodate my husband's needs. He is frail and requires oxygen and he's diabetic. She worked tirelessly in a 24-hour notice. I had booked ahead, but it had somehow slipped between the cracks, so at the last minute she stepped in and she didn't know me from anyone and she made the magic happen. She connected me with someone she selected. I absolutely want to recommend highly and give accolades to Sue. She came to my door as a stranger. She was accommodating, and she had excellence and expertise. I could tell she was familiar with the oxygen equipment. She was able to come in and say hi to my husband. He's hard of hearing. She spoke up, sat down next to him and we started a conversation with him immediately to make him feel relaxed that she wasn't a stranger. She was there to assist him and I witnessed that for about 15 or 20 minutes before I left for my appointment. She did everything. She checked his oxygen level. She checked his sugar level to make sure his glucose wasn't going too low. They were laughing when I left. When I walked back in the door two-and-a-half hours later, she was still talking with him. He was laughing and she told me he was a pleasure to be around and that he had a great sense of humor. She just felt like family and we didn't even know her. When I came back at noon, she was like "See you later," like a best friend. I've had several employees come to my door as caregivers from Right at Home and Sue is head and shoulders above them all. I'm going to request her if I'm lucky enough to get her again. I asked my husband how it went after she was gone and he said he felt like he had a new friend and it was fun meeting someone. She was excellent. I've had four different people and Sue and one other had been excellent. One gal they sent me didn't know even how to put his oxygen mask on. I always give them feedback so that they know that the person is not capable. They can come and sit with the regular person, but they can't sit with someone who has medical needs. I've been very happy with Right at Home. I've had three out of four that I would have back in my home again. I just call and ask for a caregiver and they tell me who I'm gonna get. I don't usually get to pick who I want, but I am going to ask for Sue and hope to get her, but she's obviously going to be very popular because of her expertise. Her personality was so welcoming for an elderly man and she was the age of our children. You can tell she likes elderly people and she does well and she's not pretending. She kept my husband going, kept conversation going, and the time flew by for him. He has Alzheimer's, so he was not agitated when I got home. That's a lot for a 10-year Alzheimer's person to say. Kerri did the work to put the right person in my home. Right at Home is very efficient in their billing. They give feedback and then you get billed and you have a credit card on file. I've used them several times and it's always been accurate. They're very professional and there are no surprises. You know the bill is coming and you know how much it's going to be."
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