Visiting Angels of Rockford

Offers Home Care

156 Reviews
Call (800) 973-1841
Visiting Angels of Rockford (800) 973-1841
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Reviews of Visiting Angels of Rockford

156 Reviews Write a review

Home Care Reviews for Visiting Angels of Rockford

July 21, 2021

By Peggy S_3

I am a current client of this provider

Having the caregiver has been a huge, life-changing thing for me. It is the first assistance I have ever had in this care, and that has opened a lot more opportunities for me to spend time with my family as well. I have had no problems with them. We have had the same caregiver for a long time and they have not had to change much for us.

Provider Response

Thank you Peggy! Our goal is to help our client's enjoy their life and hearing that your mom is happier to great.

July 13, 2021

By Brenda G_11

I am a current client of this provider

The agency is helpful by doing things we are unable to do for him. I like that they are responsible, on time, and I can count on them.

Provider Response

I'm glad we are able to help! Thanks for your review.

June 25, 2021

By Cathy B_4

I am a current client of this provider

It takes a burden off of my family, since we work and live away. We have come together to get a schedule so that someone is with the client constantly, and we have peace of mind knowing that if we are not there, Visiting Angels are there. It has given the client a better quality of life, better closure as a person. The communication that they offer between the company and caregiver is excellent. They are very transparent on what is going on.

June 21, 2021

By Margaret N_7

I am a current client of this provider

I have had time to do housework while they are taking care of my husband. They will also take care of some of the housework and make him happy. They are very good about their billing and take care of their workers. I really appreciated that they never left me hanging for hours. I felt comfortable and confident that if something happened to one of the caregivers, I would know immediately.

Provider Response

Thank you Margaret for your wonderful review. We are happy to help!

June 17, 2021

By Lorretta R_1

I am a current client of this provider

I really like that they take notes on what the caregivers do for me so that they make sure that the caregivers are doing their job. I like that they are organized and they follow up with the caregivers.

Provider Response

Thank you so much for your kind words.

June 04, 2021

By Anonymous_4967

I am a current client of this provider

Our caregiver helps by keeping my husband busy. I like that the caregiver that we have is wonderful.

Provider Response

I am so glad we can help you! Thank you for your kind response.

May 28, 2021

By Deborah (_1

I am a current client of this provider

They are supposed to do a medicine check for her in the morning and the evening. They kept on coming back in to make sure she was taking pills. I wish they could just try once or twice and then be done. They are doing their job they just have to know when enough is enough. I think their communication is outstanding.

May 25, 2021

By Steven B_7

I am a current client of this provider

They helped establish a care plan. They have been very accommodating to work with and sent a good caregiver.

Provider Response

Thank you for your kind review!

May 18, 2021

By Pulsup "

I am a past client of this provider

They would sit with James. They would change his diaper and make sure he didn't choke while he was eating. It was easy to go with Visiting Angels because they have a contract with the VA. We got along with the person they were sending us.

Provider Response

Thank you for your nice review! We greatly appreciate it.

May 18, 2021

By Carole B_5

I am a past client of this provider

I needed the care so bad so that I could get out of the house and they provided me with that. They could make it to where you do not have to have a minimum of 6 hours of care for the clients because I did not have much for the caregivers to do.

Provider Response

Hi Carole, Thank you for your review. We try and balance both our client's and caregiver's needs in making our policies. Our caregivers have time and travel costs to get from client to client and we have found it difficult for caregivers to work for just two hours. We realize that this is an inconvenience for clients and apologize for it.

May 14, 2021

By Arlene V

I am a current client of this provider

They have really helped us by getting us a really nice caregiver. He really likes the caregiver too. It gives me a chance to get out and get away. I like that they answer the phone in person and I get to talk to them right away. I liked that when they came over they brought a caregiver to meet us.

Provider Response

I'm glad you are able to get some time to yourself and that our caregiver is a great fit.

May 14, 2021

By Anonymous_4821

I am a current client of this provider

I could not do things without them. I used to do the work myself and they came in and gave me my life back. They have really good caregivers, they are friendly and well-trained. They make sure people are punctual.

Provider Response

We're so glad we are able to help you! Thanks for you kind remarks!

April 29, 2021

By Ron N_2

I am a current client of this provider

They're happy I'm getting help for my husband. They're just very caring and they're right there for me.

Provider Response

Thanks for your great review! I'm very happy we can be of service to you!

April 27, 2021

By Karen T_4

I am a current client of this provider

Lucy doesn't cook. I thought it would be good if the caregiver made food, but she hasn't eaten what she has made. Everyone has been very nice. I don't know the caregiver very well, but I have spoken with her, and I think she's a very nice person.

April 26, 2021

By Paul C_12

I am a current client of this provider

It is the caregiver they sent us and what they have done that has a great impact. I love the care that my mom receives from Jessica. She cares about my mom and she is communicative with the entire family.

April 24, 2021

By Neleta S

I am a current client of this provider

They love their caregivers. They think of them as family. Everything is good. They are patient with them.

Provider Response

Neleta, Thanks for your great rating and we're glad that we're helping out making their time better!

April 15, 2021

By John (

I am a current client of this provider

I would like to see more therapy; I think time is spent just talking and in conversations. I like the care and attention that they give my mom.

Provider Response

Thanks John for you kind comments! I am glad we can be of help to you mom.

March 31, 2021

By Patrick W_2

I am a past client of this provider

They have helped her the most by monitoring her full time. I would tell a friend that they are very personable.

March 29, 2021

By Tracie K

I am a current client of this provider

It is nice to have someone to care for Marlene. I like that they are flexible.

Provider Response

Thanks for your kind response!

March 29, 2021

By Bryce H

I am a current client of this provider

My dad's kind of stubborn, so I don't know what more they can do. They haven't ever let us down. They'll cover it for us when issues arise.

Provider Response

Thank you for your review, Bryce!

March 18, 2021

By Marian S_1

I am a current client of this provider

They help me out with a lot of things and they let me get out and do things. They are nice and accommodating.

Provider Response

Thank you Marian for your kind response!

March 16, 2021

By LaVona F

I am a current client of this provider

The agency has been very efficient and friendly. They are very friendly, efficient, and, for the most part, prompt.

Provider Response

Thank you LaVona for your nice review!

March 11, 2021

By Trudy & Gene T

I am a current client of this provider

She could just not miss any days. She does do anything I ask of her. I like the person they've sent me. She does her job.

Provider Response

Thank you so much for your kind review! Our most important goal is to find the right caregiver for the right client and I can see it's working for you!

February 22, 2021

By Amy K_10

I am a current client of this provider

They are doing everything that they can, it's just dependent on the difficulty of James. I like the management, they are really good at communicating if something goes wrong.

February 22, 2021

By Brian W_10

I am a current client of this provider

They help my parents with therapy and daily chores. They are punctual and they are a big help.

Provider Response

Thanks Brian for your kind review!

February 19, 2021

By Elmira H

I am a current client of this provider

Once the nurse gets here I'm comfortable leaving my sister with her. The nurse who comes in is very personal and treats my sister like family. Overall, she cares about my sister.

Provider Response

Thanks for your kind review!

February 10, 2021

By Bonnie K_1

I am a current client of this provider

They care about the patient. They keep him happy so I get a break. My care has been good but I've had a lot of changes. They are accommodating, nice, and the girls are good caregivers.

Provider Response

Hi Bonnie! I'm glad we can be of service! Thank you for your kind review.

February 10, 2021

By Debra S_9

I am a current client of this provider

They do an automatic payment. They are very caring and they do a good job.

Provider Response

Hi Debra, Thanks for your great rating!

January 28, 2021

By Frank P_4

I am a current client of this provider

Trisha in particular has taken over with the running of the house, for her to do that is a huge peace of mind. The caregivers we've had are excellent. One in particular is amazing and that makes a huge difference.

Provider Response

Thanks for your great review. I'm glad we are able to make your life easier!

January 28, 2021

By Jane S_20

I am a current client of this provider

It is overall good care, but being more consistent would help him, and I think there were some questionable hires for the caregivers. Our core staff is very good but we have had a problem with staff calling off and not having consistent coverage. It has been challenging to the patient with dementia.

Provider Response

It's a challenging time in the industry with the overall caregiver shortage. We have seen a nice uptick in quality applicants recently, so maybe these issues are behind us.

January 26, 2021

By Faye F

I am a current client of this provider

It's greatly improved my life. They train the caregivers very well. The girl I have is very good. She is friendly, efficient, and does things without asking.

Provider Response

Thank you for your kind review!

January 20, 2021

By Elizabeth S_16

I am a current client of this provider

They kept me out of assisted living and in my own home. They're very responsive and they can usually find caregivers quickly.

Provider Response

Thank you, Elizabeth. We greatly appreciate your kind review and are grateful that we can be of service to you!

January 11, 2021

By Mark R_10

I am a current client of this provider

We needed a lot of help initially multiple times a day, and the services were critical for that help! The company is easy to work with and they have been flexible with us.

Provider Response

Thank you for your kind review!

December 17, 2020

By Cathy A_3

I am a past client of this provider

The woman that was here was wonderful because she was very caring. I appreciated them coming out and sitting down to go through a plan. I liked that they discussed what my needs were to see if they were the right organization for me.

December 07, 2020

By Deborah B_11

I am a past client of this provider

It should be about the whole family and not just the client. From in the intake appointment to the women we had out, it was not a good fit. If this had not been my first time I probably would never have hired them.

December 07, 2020

By Wayne K_1

I am a current client of this provider

They have given me a really good caregiver. This also depends on the caregiver and the one I have is great. I like that they are dependable.

Provider Response

Great! Glad to hear you are happy with your caregiver.

December 02, 2020

By Pam D_3

I am a current client of this provider

I would have to hire other services to take care of them if I didn't have visiting angels. It is nice having one person. They are taking care of my folks, their angel is consistent and has become like a friend to them. She can even help them on her off day.

Provider Response

Thank you, Pam! I'm glad we are able to give your peace of mind with your folks not being close.

November 25, 2020

By Jaron S

I am a current client of this provider

They help by allowing my sister and I to have some time in our lives instead of us doing the care giving. I am very happy with the caregivers. She's knowledgeable and thorough.

November 20, 2020

By Gigi N

I am a past client of this provider

It was hard to find people to fit in our environment. I did not like the scheduling because I could not get enough care. I like the fact that they had caregivers come help out. They were very nice.

Provider Response

Thank you Gigi! It's great to know that you're happy with your caregiving team!

November 04, 2020

By Ervina (

I am a current client of this provider

They know how to get around where we live and I do not have to keep telling them. They are very professional.

Provider Response

Thank you for your nice review! We're happy to help

October 26, 2020

By Jody W_1

I am a current client of this provider

Having the caregivers there have made it easier on our family and our schedules. This agency works well with our schedule and is flexible.

Provider Response

Thanks for your kind response! We are happy to help!

October 21, 2020

By Anonymous_4180

I am a current client of this provider

They do what they are supposed to do and take care of my wife. They do what I ask. They need to communicate.

Provider Response

Thank you for your response!

October 21, 2020

By Eugene G_1

I am a past client of this provider

They have become like family for us. I am comfortable leaving Gene with them. We have had them coming for a few years and have always received the best care from administration as well as the individual who comes to take care of Gene.

Provider Response

We're glad you are happy with your caregiver!

October 19, 2020

By Karen S_25

I am a current client of this provider

They are caring and they communicate with her. They talk to her and they draw her out. They are friendly and they accommodate me.

Provider Response

Thank you so much for your kind review!

October 12, 2020

By Joyann K

I am a current client of this provider

They helped with the hygiene needs, like bathing. That's a huge help. They found somebody quickly for us when a caregiver fell through.

October 09, 2020

By Kirk S_1

I am a current client of this provider

They are caring for them actually care for them. They care and keep me informed.

Provider Response

Thank you Kirk, I'm so glad your mom likes the help she is receiving.

October 05, 2020

By Sarah P_1

I am a past client of this provider

It was critical to keeping my mother safe and happy to me, her daughter, who is the primary person taking care of things. It gave me peace of mind because I work and couldn't be there. It was very good for our family. I liked both how the office ran and was on top of things with me and my mom, and we also loved our caregiver, Sharon.

Provider Response

Hi Sarah, Thanks for your great review! Yes, we do face clients who aren't comfortable at the start of service and that's perfectly understandable. We train our caregivers to help their clients get through the transition and it works.

September 28, 2020

By Peter L_1

I am a current client of this provider

They should provide a consistent caregiver. We just got started and they have changed caregivers on us once.

September 23, 2020

By Renee H_4

I am a current client of this provider

They have been very receptive. I spoke to the director when the start up happened and said what my expectations were and they have been met.

September 16, 2020

By Mark H_7

I am a current client of this provider

They go to get things at the store for my loved one. They picked a caregiver that matched my loved one and the caregiver does a good job.

Provider Response

Thank you for your review! I'm happy we can help.

September 16, 2020

By Robert D_28

I am a current client of this provider

They help with my husband and make the beds. They are on time and friendly and responsible. They are accurate.

Provider Response

Thanks for your kind review! I'm glad we could help out.

September 03, 2020

By Kathryn M_5

I am a past client of this provider

They did what I wanted them to do without any questions. They were very anxious to please you and do what you wanted them do.

August 25, 2020

By Deborah H_11

I am a current client of this provider

With my caregiver she started school and she had to adjust her hours so I had to adjust my hours. I tried to work with it but it's not very helpful to me because I need help right after my dialyses and she will come after that. The biggest thing is I think they should be COVID tested because you're dealing with people who are elderly and have disabilities.

August 20, 2020

By Anonymous_1585

I am a current client of this provider

They helped me get ready for the day. I had them six days a week. They are cooperative and they are willing to do everything.

Provider Response

Thanks for the feedback. I will discuss it with the team.

August 13, 2020

By Diane O

I am a current client of this provider

She helps me with physical care. She helps me bathe and take a shower. She helps me get dressed. They keep in touch with me. I like the provider they have given me.

August 13, 2020

By Anonymous_3939

I am a current client of this provider

They do everything my mother needs. They make sure she takes her pills and eats her food. They also do puzzles with her during the day. They don't seem to have girls that want to drive out to me.

August 04, 2020

By Terry K_1

I am a past client of this provider

They took care of mom and they helped her have a normal life. They communicated really well. They would let me know of any problems.

July 20, 2020

By Geraldine W_3

I am a current client of this provider

They offer companionship and they help her get her medications. I like the caregiver that I have been using who seems to match with my mother.

July 15, 2020

By Deb B_2

I am a past client of this provider

I need them so I can get places. I needed them for transportation. When I used them they were outstanding. They were usually on time and there was no problem at all.

July 13, 2020

By Anonymous_2913

I am a current client of this provider

They are very conscientious. They have a hard time with scheduling and back up.

Provider Response

We hear you. We sometimes we run into scheduling issues and we are constantly trying to improve.

July 07, 2020

By Peter S_4

I am a current client of this provider

The caregiver meets the client's needs. She prioritizes the client's safety. She helps the client understand that he needs assistance. The caregiver that has been working with the client has been great.

June 11, 2020

By Colleen Z

I am a current client of this provider

They helped the most by doing everything in their power when I was really sick. Now they challenge my mental state. The people I have had are very nice and they do everything they can to make me feel comfortable.

Provider Response

Hi Colleen, Thanks for your kind review! I'm glad we were able to help in your time of need.

June 05, 2020

By Richard Z_3

I am a current client of this provider

Everything's working out okay. They're okay people.

Provider Response

Thank you Richard for your kind review! We look forward to helping you and your family through this time.

May 22, 2020

By Millard "Bud" D

I am a current client of this provider

When I first had them, when I fell and broke my pelvis, they were just as good the second time as the first. I've never suggested anything that they haven't done. They're a lot of fun to be around, they like to talk.

Provider Response

Thank you Bud for your kind review! I'm glad we were able to help you in your time of need.

May 14, 2020

By Ken and Pat M

I am a past client of this provider

They drove for me. I was very pleased with their overall service. I liked that they were friendly and did their job very well.

May 08, 2020

By Anonymous_1735

I am a past client of this provider

They protected me with my care. They were very friendly and most of the gals cooperated and watched out for my care.

Provider Response

That's great. We're happy that your caregiver is working out well!

April 23, 2020

By Bobbi E

I am a current client of this provider

They remind him to take his medication. I like all the people who they have sent out to work with my dad. They keep me informed of everything.

Provider Response

Hi Bobbie, thanks for the great feedback! I know your dad is doing well!

April 08, 2020

By Chester "Chet" R

I am a past client of this provider

They showed up and took his vitals. They have care enough to have Home Care Pulse call me.

Provider Response

Hi Chet, I'm happy to be of service!

March 24, 2020

By Tina J_3

I am a current client of this provider

She cares for her so I don't have to run over all the time. She stimulates my mom with activities. I have really good caregivers. She is the same caregiver every day except one or two days a week. That is good, especially with Coronavirus going around. She now really entertains my mom with coloring, arts, and crafts.

Provider Response

Wow, this is great to hear! Thank you so much

March 19, 2020

By Diantha G

I am a current client of this provider

Our caregiver has only been coming for a couple of weeks and I'm already noticing my mother getting stronger and happier. I like that the caregiver is a perfect fit. I think they took a lot of time and care into finding someone who would fit.

Provider Response

Thank you so much for your kind review. I'm happy to hear that you mom is getting back on her feet

March 03, 2020

By Lillian S_2

I am a current client of this provider

So far, I haven't had them much, but they are doing a good job of caring and watching him. So far, we haven't gotten into the bathing yet. They need to get to know each other first. The person we have is very good and friendly and careful with my husband. She does good work.

Provider Response

Thank you! It sounds like we have a good fit!

March 03, 2020

By Lynda P_2

I am a past client of this provider

They helped the most by giving us time to get away from the house. They could have overnight stays.

Provider Response

Thank you Lynda for your kind review!

February 21, 2020

By Tim M_1

I am a current client of this provider

My dad seems well cared for, and his needs are satisfied. They take good care of my dad.

Provider Response

Tim, I am glad we can be of help to you!

February 12, 2020

By Randy M_2

I am a past client of this provider

They helped with dusting and cleaning. I liked how dependable the caregivers and office staff were.

Provider Response

Thank you Randy for your kind review!

February 11, 2020

By Sandy D_5

I am a past client of this provider

They had really good caregivers that gave good service. It is mostly due to the cost. I like their dependability and good caregivers.

Provider Response

Sandy, thank you for your kind review! I'm glad we're able to help your family out in a tough situation. I know our caregivers are very devoted to your Mom.

February 10, 2020

By Michele E_2

I am a past client of this provider

I knew that having the caregiver there it was like I was there. If there was any concerns, I knew I would be told immediately. I knew that having the visiting angel meant having someone responsible. I liked that they communicated very well with me, and they paired someone with my mom that was really good.

Provider Response

I'm glad we can help out!

February 04, 2020

By Gary and Kathy C

I am a current client of this provider

It's just getting used to it and having new caregivers. We have had a hard situation. We had one caregiver that quit, so we started with a new one. Everyone so far has been really nice and polite.

Provider Response

Sorry about losing the caregiver! We try hard to insure continuity with our staff and sometimes we have glitches.

February 04, 2020

By Anonymous_3263

I am a past client of this provider

One of the problems is that we had to have them for a three-hour period, and the timing was not good for our schedule. The individual that was here was very nice and cooperative, and she tried all she could.

January 24, 2020

By Mary Beth B_1

I am a current client of this provider

They have improved my daily life. My husband died recently from Alzheimer's, and they were able to take him out and give me a break. Now I receive care for myself. They are much better than the first agency we tried. The people that have helped me in my home have been excellent caregivers.

January 21, 2020

By May H

I am a current client of this provider

They help her the most by changing her pull ups and giving her medication. They need to improve the communication.

Provider Response

Thank you for your nice review!

January 14, 2020

By Anonymous_3083

I am a current client of this provider

The people we have now are good. They stay in personal contact. I like the friendly people and my caregivers being on time.

January 09, 2020

By Wayne H_1

I am a current client of this provider

My brother and I are not local, so to have someone there so he can stay at home is huge. I like that all the caregivers are very friendly.

Provider Response

We are happy to have you as a client! Thanks!

January 07, 2020

By Karen S_10

I am a current client of this provider

They clean my home for me once a week. The caregiver that I have helps with my cleaning and helps me get my shoes on.

Provider Response

Karen, We're very happy that our caregiver is helping you out in such a great way. Thank you for your nice review!

December 21, 2019

By Ray S_3

I am a current client of this provider

They could make life easier by getting her out and going shopping. Joyce has had four different people in the last four weeks, so we'd like to keep the young lady who came last time. I think her name is Fatima.

Provider Response

Hi Ray, I'm sorry we let you down with a fill in. We work hard on having back ups for emergencies and almost all the time we're able to fill the open shift. Thank you for your review!

December 14, 2019

By Cara K

I am a current client of this provider

They make things possible. They're just really helpful. If I need the kitchen cleaned or laundry done, they take care of it. I can't shower by myself anymore, so that's the main reason I need them. I like that they're responsible. If the caregiver doesn't show up, they get someone else.

Provider Response

Hi Cara, I'm so glad that we're able to help life go a little easier for you. Thanks for your review!

December 12, 2019

By Naomi M_1

I am a current client of this provider

I had a hip replacement, and she helps with doing laundry, vacuuming, and changing my bed. I like what they provide.

December 04, 2019

By Cappy J

I am a past client of this provider

If my dad had a doctor appointment, she could take him, and I would meet them there. She could do grocery shopping, so it was a team effort. They did a good job. The person who was with my dad really worked out well.

Provider Response

Thank you for you great review. I'm glad we could help you out!

November 27, 2019

By Portia D

I am a current client of this provider

It is very helpful to have someone there to check in with my mom and make her food. The person that we have is very kind and caring.

November 21, 2019

By Harold & Bridget R

I am a current client of this provider

She sometimes prepares our meals. The person that I have coming 4 days a week has been very good with my wife who is on hospice care.

Provider Response

Thank you so much for your kind review!

November 21, 2019

By Erika V

I am a current client of this provider

I go back once a month to spend a few days with my mother, and she is more aware and alert because of them. I like their flexibility. If I don't need them, they only need a couples day's worth of notice, and they are prompt.

November 20, 2019

By Anonymous_2878

I am a current client of this provider

They have problems with scheduling and trouble finding caregivers. They have good people. I like the care people.

November 15, 2019

By Judy S_24

I am a current client of this provider

They get him out of bed and into the shower. They also help him shave, dress, prepare his food. We share the responsibility of the laundry. She is very kind to my loved one. She is enthused about her job and does anything I ask her to do. She hasn't become hardened by the work since she's twenty-one and still young. The older ones are more cut and dry. For them, it was a job, but for her, it is an opportunity.

Provider Response

I'm glad to hear that the caregiver is a great fit for you!

November 11, 2019

By Lucy S_1

I am a past client of this provider

It made a big impact because I was unable to do a lot of things. My right wrist was broken. and I am right handed. They were very responsible, competent, and showed up every day on time.

Provider Response

Thank you for your kind review. I'm glad we were able to provide help when you really needed it!

November 11, 2019

By Carol B_26

I am a current client of this provider

They do the light cleaning because I can't do it. They are very compatible, and they will do whatever I ask them to do.

Provider Response

Than you Carol for your kind review! I'm glad we could help out.

October 28, 2019

By Chuck C_2

I am a current client of this provider

They help the most by freeing up my time. The caregiver is doing a nice job. The person who came out and set things up was nice.

Provider Response

Thank you Chuck for your kind review! We're happy to help!

October 25, 2019

By Karie S

I am a past client of this provider

It didn't have any impact at all. The transitions for the different care providers was a struggle because routine is important when it comes to the elderly. The faces were always changing, so I think it made my mother-in-law a little uneasy. The turnover rate is pretty high, and in the month that we had them, we had several different people come.

Provider Response

Hi Kari, Thank you for your 5 star rating! I'm glad we can help. I am sorry we have some turnover with you. We will work harder to minimize this!

October 14, 2019

By Rene F

I am a past client of this provider

They got me out of a nursing home. Everyone that I was hooked up with was very nice.

Provider Response

Hi Rene, I'm glad you like your caregiver.

October 10, 2019

By Karen F_10

I am a current client of this provider

It is very positive for me, and I am able to count on them. I am deeply satisfied with the care that my mother is receiving.

October 09, 2019

By Linda L_13

I am a past client of this provider

The caregivers would go to my mom's home so that I wouldn't have to and would take care of breakfast, lunch, and dinner. The agency was very good to my loved one and took a lot of time to involve her in activities.

Provider Response

Hi Linda, Thank you for your very positive recommendation! Our mission to to ease the burden on family members as well as clients. I've very happy that we are doing that for you!

October 02, 2019

By Geneva K_1

I am a past client of this provider

Just having them there helped. They made sure she had her medicine. They were really nice with working with me. My mother was sometimes impossible and would fire the girls. They worked with me to find someone to match with her.

Provider Response

Geneva, thanks for your nice review!

September 24, 2019

By Mary J_17

I am a current client of this provider

They go the extra mile to help by making sure that everything is finished and done before they leave. If there's something extra that needs to be done, they do it. I like that they're caring, and the caregiver does their job well.

Provider Response

Thank you for your kind review!

September 11, 2019

By Chike B

I am a current client of this provider

They help me take a shower, clean up my room, and do a whole lot of things. They are great, and I like the care they give.

September 09, 2019

By Anonymous_2523

I am a current client of this provider

They have provided consistent care for my mother. I like that we have communication with the office staff. If they had people who could staff the people better, that would be good.

August 26, 2019

By Gail S_6

I am a current client of this provider

The caregiver helps her a lot. They don't bother me and just take care of my wife. I like the lady that they send out. She gets along with my wife.

Provider Response

We're glad to hear that your wife likes the caregiver so much. Thanks for the great review

August 26, 2019

By Anonymous_1483

I am a past client of this provider

They were making my meals for me. I would recommend them. They are very good.

Provider Response

One of our main goals to make sure that we are a help to both the client and their spouse. I'm glad it's working out for you.

August 09, 2019

By Sharon T_2

I am a current client of this provider

They make things easier because I'm able to leave our home and go to work. They have a caring staff, and they're efficient with helping with our needs.

August 09, 2019

By Judy D_1

I am a current client of this provider

They are very good at getting back to me by phone, and they are right there when I have a question. I like that the girls that come and that the administration makes sure they are cooperative.

Provider Response

Thank you for confidence in our services! We're very happy to help out!

July 29, 2019

By Denise P_1

I am a current client of this provider

They offer companionship, run errands with her, and take her to doctors' appointments. My mom seems very happy.

Provider Response

Thanks for your review!

July 26, 2019

By Dr. B_1

I am a current client of this provider

We were going through a crisis at the time. I had Parkinson's and depression, and my wife had operations, so we weren't able to keep up on the chores. The service is very prompt, skilled, and caring. They have good follow up, and they met our needs.

Provider Response

I'm very happy we were able to help you in your time of need! Thanks for the great review.

July 24, 2019

By Anonymous_2177

I am a past client of this provider

My loved one has dementia, so it was helpful. I liked the caregiver that came, and they got along well with my loved one. They had a good relationship.

Provider Response

I'm glad that we can be of help to you in a difficult situation. Thanks!

July 09, 2019

By Mick B

I am a past client of this provider

The services helped a lot. I would have had to put her in a nursing home sooner. She helped give her a shower. She also helped me cook meals. They always followed through and checked up on us.

Provider Response

Thank you for your response. Our goal is help our clients in their time of need. I'm happy we've have been able to help you.

June 12, 2019

By Andrew P_2

I am a past client of this provider

They were very responsive, friendly, and courteous. They needed better availability of people to cover shifts.

Provider Response

Hi Andrew, Thank for your review! We strive to have caregivers available to match our client's needs and schedule. I'm sorry we didn't meet your expectations in your case.

June 12, 2019

By Anonymous_2005

I am a current client of this provider

They are very compassionate. He needs a lot of attention, and they are willing to do that. They were very personable, very honest, and very dependable.

Provider Response

Thanks for your great review. We love it when our caregivers get such nice feedback. It's one of the reasons we all love our jobs so much.

May 25, 2019

By Lolly A

I am a past client of this provider

It was so nice to have someone there so I could leave and not have to worry. The people are all checked out first, and I didn't have to worry about that part of it.

May 09, 2019

By Virginia L_5

I am a past client of this provider

They made me feel comfortable and secure. I knew they were here if I had an accident or if something did not go right. They were very caring, weren't pushy, kind, and pleasant.

Provider Response

Hi Virginia, I'm so glad we could help you on your path to recovery! Thanks for the great review!

May 09, 2019

By Mona M

I am a current client of this provider

They assist him with all activities and make meals for him and give me a break. I like the caregivers and their customer service.

Provider Response

Thank you for your 5 star review! I'm glad we're able to be of help to you!

April 29, 2019

By Susan P_13

I am a past client of this provider

We were relieved because we knew she was taken care of. They were very attentive to my loved one, and they stayed overnight. We didn't have to worry about anything.

Provider Response

Hi Susan, I'm happy we were able to help your family out in a tough situation. Thank you for your kind response.

April 22, 2019

By Lowell S_2

I am a current client of this provider

They keep her from going into assisted living. They are the only ones that I have had contact with and they seem to be doing their job.

Provider Response

Thank you Lowell, I'm glad we're able to help stay in her home.

April 22, 2019

By Cheri D_1

I am a current client of this provider

They have helped my mother by having someone there to watch her while I am not there. The customer service has been great. Whenever I have to make a change in the schedule, everyone is very pleasant and accommodating.

Provider Response

Thank your Cheri! I will pass your kudos to our office team!

April 09, 2019

By Phyllis E_3

I am a past client of this provider

Well they usually got somebody here that was good that we could work with, and they were always on time. I was usually able to get them on short notice Well they made me hopeful that if I needed something like that, I would probably use them again. I was usually able to get them on short notice

Provider Response

Hi Phyllis, Thank you for your excellent review! I'm glad we came through for you on short notice.

April 09, 2019

By Anonymous_1809

I am a past client of this provider

They helped by sending a helpful caregiver. The office answers quickly.

Provider Response

Thank you for your 5 star review!

March 25, 2019

By Gloria N_1

I am a current client of this provider

They have helped me with appointments. They see what needs to be done. I am pleased with the person that comes. She gets a lot done, and she is friendly.

Provider Response

Hi Gloria, Thanks for you nice review!

March 19, 2019

By Nick G_2

I am a past client of this provider

I got to do what I had to do and I was able to get things done. I was able to leave and not worry, and that was great. They have always been accommodating to the times that I have needed them.

Provider Response

Thank you Nick, for you nice review

March 19, 2019

By Trish M

I am a current client of this provider

They have been helping her around the house. She enjoys their company. Everybody has been really prompt and on time.

Provider Response

Trsih, thanks for your nice review

March 11, 2019

By Carolyn P_8

I am a current client of this provider

I appreciate the caregiver's personality. It's not all work. They'll spend time talking to me and doing puzzles with me. They're always on time and do more than I expect them to do. The caregiver I have is as friendly as can be. I have no complaints.

Provider Response

Hi Carolyn, I'm glad the caregiver is a great fit!

March 11, 2019

By Barbara T_6

I am a current client of this provider

There is somebody to help my mom if she has to go to the doctor, get a meal, or get her laundry done. They help her shower and dress. If you get a good caregiver, they are very helpful. If you can't get the same one every time then it's not so great.

Provider Response

Thanks Barbara for your review. We strive to make sure that we provide the same caregivers week over week.

February 26, 2019

By Larry W_4

I am a current client of this provider

I love them. They seem to know me and I know them. I like sports and they will do stuff with me, like go running. They know me and talk to me.

Provider Response

We're very happy to help you out.

February 20, 2019

By Ruth S_2

I am a current client of this provider

We have stairs for laundry, and she does the laundry and keeps the floors clean and nice. The caregiver became a part of the family. I don't want them to charge us for the days that are taken off.

Provider Response

Thank you for your review. I will look into the charge situation for you.

February 13, 2019

By Leonard S_4

I am a current client of this provider

The caregivers that they have are very good. They have helped in a lot of different ways by having them here when I need them. They have an overall good program, and I am satisfied with what they have. I can't see what they could do to improve, but in some ways they are not consistent.

Provider Response

Thank you for your review. We will hard to be more consistent for you!

January 24, 2019

By Dick F_2

I am a current client of this provider

They help me with my husband, and she does exercises with him. They are there to help my husband, and they do anything I want them to.

Provider Response

Thanks for the great review. I'm glad we're helping out your husband.

January 11, 2019

By Anonymous_1250

I am a past client of this provider

They helped provide companionship. They followed the instructions we had and took good care of him.

December 18, 2018

By Mary-Stuart C

I am a current client of this provider

They help me daily with dressing, providing food, cleaning my house, and providing conversation. They care about matching people well.

Provider Response

Thank you Mary Stuart! It's been a pleasure to help you in your time of need!

December 13, 2018

By Debbie M_9

I am a current client of this provider

They help the most by just making sure he takes his medication and having him move around and all. They could have the caregivers not talk so much about their personal life.

Provider Response

We talked with the caregiver about this and she resolved to refrain from not sharing so much. I'm glad your happy with our services.

December 13, 2018

By Thomas C_8

I am a current client of this provider

There is nothing they can improve that I can think of. I am happy with where it's at. The representative I have is good. She is just fine.

Provider Response

We're glad with your happy with help you're receiving!

November 27, 2018

By Shirley B_8

I am a past client of this provider

They were very helpful in the evening with getting him back to bed, I could not have done it on my own. They were very helpful in getting my loved one out of bed and showered.

Provider Response

We are very glad that we were able to help take the burden off of you.

November 20, 2018

By Patricia T_1

I am a past client of this provider

She did things that I wasn't able to do and she did them well. I thought they were pretty thorough with finding a caregiver to suit me.

Provider Response

Thank you very much for your vote of confidence!

November 20, 2018

By Jeanine W_1

I am a current client of this provider

They have freed me up from caretaking. They are flexible.

Provider Response

Thank you for your great review. We're very happy that we are help to be a positive impact on your family.

November 09, 2018

By Marion L_1

I am a current client of this provider

They have been very helpful for both of us. Having them get him up and clean and dress him in the morning has been the most helpful. I have recommended them already. They match my schedule and anytime that I need someone, they have someone available.

Provider Response

We're very happy that we are able to be of help to you. Thank you for recommending us to others!

November 09, 2018

By Glenn N_1

I am a current client of this provider

They are doing well with the care, so I don't have to worry. They are consistent. All the ones I have seen at my mom's home have been good.

Provider Response

I'm glad we're able to take some of the burden off of your family. Thank you for the great review!

November 09, 2018

By Rich N

I am a current client of this provider

The provider has helped my mother recover some of her activities of daily living. The head of the local agency has been super responsive.

Provider Response

Thanks for the great review! We try our best to be of service when families need us to step up>

October 25, 2018

By Lorretta R

I am a current client of this provider

She is always willing to do something more. She has a wonderful personality and great kindness. They are very efficient and listen to my needs.

October 11, 2018

By Michele E_1

I am a current client of this provider

They take care of her house pretty well for her by keeping it clean and doing her laundry. They work with you and communicate well with you. It is nice that they are very reliable.

September 14, 2018

By Florence S_2

I am a current client of this provider

They help me with everything I need done like cleaning, bathing, laundry, and doctor appointments. I would recommend them because I used them a few years ago, then I got hurt and started using them again.

August 24, 2018

By Jeff T

I am a current client of this provider

It's taken some of the guilt off of my shoulders. They had a lot of preparation, and my mom has a strong connection with the caregiver.

August 20, 2018

By Patricia T

I am a current client of this provider

I don't need them to be honest. I can get along without them. Maybe I'll have them do more later. I'm happy to know they're coming. I'm not handicapped yet. I just wanted to set them up in case something happens. I think it's wise to be prepared at my age of 87 to have help available.

August 13, 2018

By Terry K

I am a current client of this provider

They upgraded her life and enabled her to stay home. I like the people because they are dependable and do what they are asked.

March 14, 2018

By SjdJdd

Other

We have been using caregivers from Visiting Angels for close to 2 years. The caregivers are very kind and attentive to our mom. She is very dependent and they provide for all of her needs-cooking,cleaning, bathing, feeding. They arrive on time and we are always informed if there will be changes. We have needed some extra days covered and they have always been able to accommodate. Highly recommend Visiting Angels!

February 23, 2016

By Tim43

I am a current client of this provider

We have people coming in from Visiting Angels twice for eight-hour shifts everyday, and that's working out at the moment. It's a very positive relationship that developed between my mother, and the two different caregivers. They do take her on errands, drive her to her appointments, they do prepare her food, they go to the market together and shop. They help her with some of the housecleaning when she needs help or things that are a little bit more than she could do, and just giving her company. They are very dependable, very kind, and very caring.
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About Visiting Angels of Rockford

We offer holistic, comprehensive programs to help our clients retain as much of their physical and mental abilities as possible. We want to increase our client’s feelings of dignity and self-respect and help them live their lives with a sense of purpose and meaning. Our goal is to help them reengage in their lives and find joy in life. We offer individualized non-medical programs to help them manage or overcome the chronic health issues they face.

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Services and Amenities of Visiting Angels of Rockford

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants
  • In Home Health

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Finances Bookkeeping
  • Home Maintenance
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Travel

  • Travel Details: Staff Will Travel 15 To 30 Miles To Provide Care.

Screening

  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques
  • Training Areas Extra: Palliative Care

Payment options

  • Insurance
  • Check
  • Payment Options Extra: Online Bill View And Pay

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured
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Visiting Angels of Rockford

  • By clicking "Get Costs", you agree to our Terms of Use, our Privacy Policy, and our Agreement to be Contacted by Telephone. You also consent that we, or our partner providers, may reach out to you about senior living solutions or Medicare insurance using a system that can auto-dial; however, you do not need to consent to this to use our service.