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Visiting Angels of Rockford Rockford, IL
3600 E State St, Rockford, IL 61108
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Featured Review
Raymond H_10
5
|
May 27, 2025
I look forward to having them come over. The caregivers are here on time. They are prompt and have never left us hanging. They are very friendly and willing to do what we ask of them.
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Reviews of Visiting Angels of Rockford in Rockford, Illinois
Raymond H_10
5
|
May 27, 2025
I look forward to having them come over. The caregivers are here on time. They are prompt and have never left us hanging. They are very friendly and willing to do what we ask of them.
Julie W_22
5
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May 22, 2025
They allowed me to get out of the house. There was one that didn't work out, so they stopped sending her and found 2 others that were better for us.
Frances F_7
5
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May 14, 2025
I like that they are always there when I need them. They are comfortable to be with and gracious. I like that they are very helpful and always meet the needs that I have. I don't have to make changes. They can always get someone here.
Kimberlee L
5
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May 12, 2025
Laundry, cooking, and cleaning helped me the most. They were always on time, and they always showed up. They saw things that needed to be done and took initiative. I also liked that they made food.
Thomas G_22
5
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May 12, 2025
On Wednesdays, I have Sheela help me make my bed. She is so helpful, and I appreciate it. They have been able to come and help me after I had my incident.
Louise B_16
5
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April 26, 2025
My caregiver gets my groceries and knows what I like and need. I like that my angel is on time. She walks in with a smile and is ready to do anything I need. She makes me feel comfortable.
William S_49
5
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April 26, 2025
They just come in to change my sheets and she is very friendly and precise. They are friendly, prompt, and they know their business.
Anonymous_1744967189
5
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April 18, 2025
I like that the caregivers come and help me with all the usual household things. I like that they are consistent.
Julia J_3
5
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April 17, 2025
The workers themselves have been very nice, experienced, and trustworthy. I appreciate that there is an online portal that, being a family member, I can check and see what tasks have been accomplished.
Jean T_12
5
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April 17, 2025
I just wish they could be around more often. I think they are reasonably price, and they are good at keeping track of everything that goes on.
Provider Response
Ray B_8
5
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March 25, 2025
They help me by giving me companionship and cleaning my house. I like how the caregivers are personable and friendly.
LaVerne J
5
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March 24, 2025
They give me free time to get out of the house and go to the YMCA. I like the caregiver that visits us, she is very good.
Anonymous_1742553652
5
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March 21, 2025
The caregivers take me to eat in the evening. I needed some help, and this agency was the only one’s available.
Barbara H_68
4
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March 11, 2025
Some do better than others. They seem to be nice. They do what you ask them to do. They come on time.
Mariann M
5
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March 11, 2025
They are able to provide companionship. They also help the client with her essential needs. The caregivers that have stuck with us do their job very well.
Heather D_2
5
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February 27, 2025
I knew that my mom was being cared for, so I didn't have to worry. I felt like t was very well run. I liked the supervisors and our caregivers, especially Suzy. They match caregivers well.
Provider Response
Anonymous_1716981497
5
|
February 27, 2025
They help me by placing people at the right time. They try and fit their business with my time. They always ask if they can do more.
Provider Response
Patti R_2
5
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February 26, 2025
We need someone to care for her. She needs assistance in all her daily chores. I like that they are efficient and dependable. They seem to be concerned.
Provider Response
Fran C_4
5
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February 20, 2025
I like that I can go to the grocery store, the care gives me a little bit of freedom. I like the person that is caring for me. She is exceptional.
Provider Response
Jane R_12
5
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February 20, 2025
I probably wouldn't have survived without it. Cleaning was most helpful. I guess my children had heard some positive reviews.
Provider Response
Jay G_6
5
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February 20, 2025
They show up when they say they are going to show up. I like that I get along with the health care workers.
Susan A_27
5
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February 20, 2025
It is nice having another person interacting with my mom. I have met the caregiver and I like that she comes over every time, and she actually cares. My mom actually likes her here.
Provider Response
Lori L_13
5
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February 11, 2025
They give me time off and that is huge for me. They have a hard time filling in caregivers when needed.
Provider Response
Janice S_9
5
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February 11, 2025
It helps me not worry about how dad is doing because he has people come in and help with things he needs help with. I like the caregivers. They are wonderful. We've had many different ones and they were all great.
Provider Response
Anonymous_1738253200
4
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January 30, 2025
It's very helpful for me but it would be more helpful if I could afford it more I like the friendliness and they are caring.
Provider Response
Mark C_34
5
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January 28, 2025
For what we had contracted for, it was excellent. We were very impressed.
Provider Response
Andrew O_1
5
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January 21, 2025
The caregivers prepare my parent's food. I like the leadership and they do continual training.
Provider Response
Steven M_13
4
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January 14, 2025
It has a big impact on her. Having the services helps me know she is being cared for. I have recommended the agency to others before.
Provider Response
Anonymous_1716887636
5
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December 26, 2024
It's the caregiver, she does a good job with my mom. I like that we've had a good caregiver.
Teresa A_6
5
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December 20, 2024
The most helpful part about the service is them coming and taking care of my brother. I like that the agency gives good care to my brother and they're reliable.
Kevan H
5
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December 20, 2024
They made it easier on me and her both. They did what they were supposed to do. Diana was here. We for sure appreciated Diana.
Karen S_10
5
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December 12, 2024
I need them. I need help with most everything. They are wonderful. The person that I have had has been outstanding.
Provider Response
Sharon H_40
5
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December 12, 2024
It allowed me to get a couple hours out of the house. They were upfront with everything.
Provider Response
Carol B_49
5
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November 18, 2024
The care and concern for my mom is really good. Some of the individuals have been very helpful to my mom.
Provider Response
Connie S_13
5
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November 18, 2024
Their friendliness and when they come in, they plate her dinner and make sure it's warm. It's a wide range of services and the caregivers have been very kind and professional.
Shelia V
5
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November 18, 2024
They come out 5 days a week and they do everything for my wife and I. I like that they are local, I've met the owners and they came out on veterans day with gifts and do a meet a great.
Anonymous_1731927583
4
|
November 18, 2024
We have corrected one issue and adjusted times for meals. Everyone is very friendly.
Paul B_41
4
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October 21, 2024
It is helpful. They could communicate better.
Provider Response
Perrian B
5
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October 15, 2024
We knew they were being taken care of at the hours needed. They provided well needed care.
Matt G_1
5
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October 14, 2024
It makes us feel safe and she has someone to look after her. I see the benefit it has given to my mother.
Provider Response
Pam D_3
5
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October 8, 2024
There were many times when we had double coverage because my sister and I were there, but the caregivers were willing to do whatever we needed them to. I would recommend the agency because of their level of compassion.
Provider Response
Kim S_27
5
|
September 25, 2024
They consistently are there to support her. They will call me if anything is worrying to them, and I appreciate that. They have been really supportive with whatever we needed.
Provider Response
Bill L_15
5
|
September 20, 2024
I lost part of my leg, I'm weak, and I have heart trouble; so they help me around my home. They are kind and concerned about their patients.
Provider Response
Sandee P
5
|
September 20, 2024
The services allow me to go places such as the gym which helps. I would recommend them because they are perfect for what I need. I like that they go with the flow.
Susan Y_5
5
|
September 12, 2024
It is great. Everything is helpful. My caregiver is willing to do anything I need and pleasant. She is a good person.
Marcy M_2
5
|
August 23, 2024
They help the most because of their companionship. She's my mom's friend. I like the person that they've assigned to my mom. It's worked out really well.
Provider Response
Becca I
5
|
August 22, 2024
They've helped my mom. They're convenient and communicative.
Karen K_48
4
|
August 12, 2024
The caregivers are always there to listen to her and her needs. They are very flexible and are able to be there for your loved one.
Amy W_16
5
|
July 25, 2024
She is fairly independent. They give her medication reminders. The staff is wonderful, the facility is wonderful, and the food is good. They have tons of activities.
Provider Response
Linda E_11
5
|
July 25, 2024
The caregivers help her get exercise. The agency seems like they care.
Provider Response
Diane S_41
5
|
July 12, 2024
The services were good for my mom. Having someone in the house every day was disrupting. I have already recommended Visiting Angels.
Provider Response
Mark L_11
5
|
July 12, 2024
The caregiver is very good. The caregiver is helpful by just being there to communicate with her and interact with her. I like that the high quality of people that they have available.
Provider Response
Diane B_33
4
|
June 21, 2024
My husband finds the care very useful and helpful. We also feel fortunate that we can have them. They provide good service that we're happy with. The only thing is some people they send are better than others.
Provider Response
Monica S_8
5
|
June 12, 2024
They have been very impactful and helpful. I like the aides I've had so far.
Provider Response
Alice P_9
5
|
May 30, 2024
They help me get things done that I couldn't get done by myself. I'm happy with them. They are doing good work and helping me get through a tough time in life.
Provider Response
Beth R_10
5
|
May 13, 2024
They've been dependable. My mom is happy with them. It's reassuring to know someone's there when I'm not. They are open and flexible.
Provider Response
Tim A_5
5
|
April 25, 2024
It helps me to get someone else here to do things for her, it frees me up to do other things. I like that they are here when they are supposed to be, and they do the work that they are supposed to.
Provider Response
Anonymous_6481
4
|
April 25, 2024
I appreciate them helping with her showering. I would like them to do more activities with my mom; she sits around watching TV a lot. They are being very flexible with scheduling for my mom.
Provider Response
Anonymous_1712667207
3
|
April 9, 2024
I have had 3 companions, but I would like them to interact with me more. More interaction between the client and the person from visiting angels.
Provider Response
Leslie W_10
5
|
April 9, 2024
It is great companionship and also gives me a break to get away from the house to get meds and stuff. They are great. I like that they kept me informed, are very attentive, and asked if they can do anything I asked them within reason.
Linda K_32
4
|
April 9, 2024
They helped me with the things that I couldn't do. They couldn't have had a greater impact. They could drop the prices. Tracey is wonderful, she was a great person.
Virginia W_11
5
|
March 26, 2024
The caregiver helps her when she is showering and making sure she takes meds. She likes the caregiver a lot. Karina is her name.
Provider Response
Jennifer P_13
5
|
March 19, 2024
I get service twice a week for showers. I am satisfied with the service I am getting.
Provider Response
Denise W_12
5
|
March 12, 2024
I get a couple days off, and I know she is safe. I am very pleased with them.
Provider Response
Jim S_39
5
|
February 21, 2024
He isn't fully capable of doing basic living things, they help him with that. I like how personalized the care is.
Provider Response
Gary H_18
5
|
December 27, 2023
It is essential, without the service and aids we could not provide the attention and care she needs. We have gotten very good caregivers.
Sharon B_47
5
|
December 21, 2023
For his needs, it's mostly companionship and help get him motived for exercise and to move. I've had really good interactions with all the care workers involved.
Dolly H
4
|
December 16, 2023
They've helped me the most by allowing me to get out of the house. I like that they're caring. They take good care of John.
Mary S_89
5
|
December 16, 2023
I didn't have to call a lot of family, and I was able to recover. They are supportive.
Anonymous_1702117218
4
|
December 9, 2023
They helped with a few health issues I was experiencing. They started out very good, but quality went downhill over time.
Sharon R_28
5
|
November 29, 2023
It gives me a chance to get out. They do a very nice job and they are prompt. They do what I ask them to do.
Joyce & Norbert S
5
|
November 27, 2023
I like that they are efficient and on time. I like that everyone I have encountered has been good.
Greg H_15
4
|
November 20, 2023
They are great at providing feedback about my father's situation. I like that they are providing what's needed.
Paula D_5
5
|
November 15, 2023
For me, they take the burden off from having to be there all the time, and they give my mom someone else to communicate and socialize with. It's a good thing for someone with Alzheimer's. I like that they are very easy to work with.
Elizabeth (_6
4
|
October 19, 2023
I'm not sure if it's them or the people they hired, but there could be a little more follow through. Sometimes the caregivers would start out strong and then fall off a little. I don't know if it's possible, but it was difficult keeping caregivers. We went through several in a short amount of time.
Anonymous_7641
5
|
October 19, 2023
It is helping me get back on my feet from a heart attack, it couldn't be done without them. The people we have were above and beyond, and they are willing to do what they are asked to do.
Lori L_11
5
|
September 27, 2023
It allows me to work, and he has someone to help him to be active. They have given me a lot of information about resources. They met with me prior to starting services.
Anonymous_7591
4
|
September 27, 2023
I liked that I got the same person all the time. I did not really need them. I liked that they were right here with me.
Cletha D
5
|
September 26, 2023
They get me up and awake on time so I don't miss anything and it's nice to have someone looking after me. It's working out really well, if I don't get up in the morning I don't miss a pill because they're there, it's really helpful.
Sharon C_15
5
|
September 20, 2023
I wouldn't be able to keep up without the help. My husband needs help with just about everything. If I didn't have somebody to help, so I could get groceries, I don't know what I would do. I would recommend them because they are very interested in care for the person that needs the care. I feel very confident to leave my husband with the caregiver.
Nancie B_3
5
|
September 20, 2023
It has kind of fulfilled it purpose of her being awake in the mornings. I like that the supervisor is good at following up with me because my mother will cancel services at times.
Anonymous_6130
5
|
September 20, 2023
They helped with laundry and cooking. The providers were all excellent. They were very professional and they have good Angels.
Provider Response
Shirley D_15
5
|
September 13, 2023
I am very happy with the person I had. In my case, I am very happy with everything.
Marlette A
5
|
August 25, 2023
Caregivers being here relieved a lot of stress. They talk to you before they come, and they go over their procedure.
Anonymous_7573
5
|
August 18, 2023
They are friendly and they like to joke. We get along well. It's the first time I've had help. And they do what I ask. The cleaning is excellent.
Paul S_32
5
|
August 10, 2023
They are quick to respond, and very kind and carrying.
Richard L_18
5
|
July 31, 2023
I like that they help my loved one in the shower. I like that they have done the things that we have needed.
Kirt S
5
|
July 21, 2023
I wish it was cheaper but I don't know how they could have a greater impact. I like that they try to pair the caregiver with the patient.
Chris K_11
5
|
July 13, 2023
They had a positive impact on me and my mother. They're very attentive and responsible.
Lorraine C_8
5
|
July 13, 2023
I didn't want anyone in the house, but she did good. I like her and she was nice.
Anonymous_7466
4
|
June 27, 2023
We only needed someone two days a week to help me with laundry, shopping and driving. I like this particular girl and she is friendly. I just had a problem with the first one, because she ran a red light while driving.
Sally F_4
5
|
June 27, 2023
We've been very pleased. It has gone quite well and that's been a relief for the whole family. We have already made referrals.
Sr. Mary H
5
|
June 22, 2023
They are doing what we want them to do and very handy. They are very friendly and do what we want them to do.
Brandi R_1
5
|
June 13, 2023
Visiting Angels has really my mom with getting out of the house. I like Visiting Angels because it gives my mom something to look forward to.
Dixie L_2
4
|
May 26, 2023
Doing things without being told. I haven't done this before, so it is all new to me. I didn't want to rate them the highest. I am doing fine with my new caregiver this week. They are very easy to get along with and the people do whatever I ask.
Debra S_9
5
|
May 19, 2023
They do some things for my mom that I could probably do, but it just takes a little bit of a load off of me. They have been very helpful and met our needs. We just really like our caregiver.
Provider Response
Anita B_9
5
|
May 17, 2023
The aides are all willing to help. It is a huge help. They listen to your needs.
Tom M_18
5
|
April 21, 2023
The services are helpful because we need her. Carrie changes my wife's colostomy bag. I would recommend Visiting Angels because Carrie is good. She comes and is just down the hall from us. She does a nice job.
Janet W_11
5
|
April 13, 2023
The agency sent us a caregiver we like. The agency is accommodating.
Kathryn G_3
5
|
April 13, 2023
The services are very important. They've been able to take my mom to appointments on short notice, even when it's outside of the agency's normal hours. They are flexible. They can accommodate us on short notice. All but one of the caretakers have been exceptional.
Provider Response
Lorretta R_1
5
|
March 28, 2023
They give good service and are caring. They follow-up well.
Provider Response
Sarah D_11
5
|
March 24, 2023
They have knowledgeable staff. It gives us a break. I would recommend because they are willing to work with you.
Anne M_19
4
|
March 24, 2023
There is always room for improvement, but they are good. I have a lot of work to do on my own. They are very personable, efficient, they seem to know what they are doing, and they are thorough.
Kathy V_4
4
|
March 21, 2023
They could be a little bit more proactive. I like the office staff.
Jon B_3
5
|
March 21, 2023
At first, he thought she was very young but he has gotten used to her coming and doing things. The young lady, we can tell her things and she makes notes in her notebook.
Anna R_6
4
|
February 28, 2023
The agency doesn't need to do much. One thing that I like is how flexible they are.
Floyd K_1
5
|
February 28, 2023
The caregivers are caring. I like that this agency meets our needs.
Karen K_39
5
|
February 27, 2023
As far as I know it's been good because when we needed it the most they were there. I like that someone was available when I need to contact them. They always answered the phone even if it was outside of business hours.
Dan W_7
4
|
February 15, 2023
The caregivers help her with showers and give her companionship. I would like it better if the office could be more up to date with things.
Robert (_10
4
|
February 8, 2023
She has a progressive disease. It gives me a break to have someone there. There are no complaints. The billing is good. The caregivers are good.
Mary E_30
5
|
December 28, 2022
They were responsive and working with my mom's personality. I like that they were very responsive and all the caregivers were very dependable.
Cathy B_4
5
|
December 16, 2022
It gave us reassurance that someone was taking care of my mother. I liked the transparency; the people working for the agency are dedicated to their job, they were just a company that offered to keep my mother as long as possible.
Provider Response
Ellen K_6
4
|
November 29, 2022
They've helped me by just being there. I like that this agency is willing to work with me.
Robin H_13
5
|
November 29, 2022
They help clean. They are easy to work with and very accessible. It is easy to get to them and ask questions.
William B_32
5
|
October 27, 2022
They take him out. I like that they are prompt. They have assignments.
Kim Z_3
5
|
October 18, 2022
They have given me peace of mind knowing that my mom is going to have good care. They have really great people that are working for them.
Sharon (
5
|
September 28, 2022
I think the caregiver listening and being in tune with Marilyn is most helpful. She is there to help her without being asked. I like that they are really good at responding back to you if you have questions.
Phyllis L_6
5
|
September 23, 2022
They provide tender care and they take a load off to me. They are friendly and seem to know what they are doing.
Barb C_6
5
|
August 23, 2022
It's helped me a lot. They help with hygiene and getting him ready. They are very good at helping.
Anonymous_6341
5
|
August 18, 2022
They take care of my mom. The caregiver is dependable and their personalities match my mom's.
Lech J
5
|
July 18, 2022
I needed help and it was a good time for her. It was what I needed. I really liked them from the beginning; he is a super person for her.
Jeanne F_3
5
|
July 18, 2022
They're just friendly. The caregiver goes above and beyond and she talks with them outside of work. We really like our caregiver.
Provider Response
DiAnn T
5
|
July 16, 2022
They always show up. They are very consistent and return my calls.
Provider Response
Kathy O_7
5
|
June 16, 2022
Basically very good at talking and she knew more and she was very helpful navigating through my mother's needs. They are very direct and caring.
Provider Response
Anonymous_6146
5
|
June 16, 2022
They relieve family members of the burden of caring for my mother on a daily basis. They are good communicators and reliable.
Provider Response
Karen L_36
4
|
June 16, 2022
They had a lack of staffing and lower their rates. I would like it if they could have 24 hour care.
Provider Response
Ron N_2
5
|
May 27, 2022
I couldn't have survived the last 5 years without them. They took charge of my husband so that I could have some time. I've already recommended them. They're always up-front with me, they did a good job.
Provider Response
Lori F_5
5
|
May 11, 2022
They made it possible to allow us to go back to work. They also helped her and focused on her needs. I liked that they were responsive to what was happening to her, and came out to meet her immediately.
Provider Response
Brenda G_11
5
|
April 29, 2022
It's a stress reliever for me to know that he is being taken care of. It's a good agency. They do whatever the client needs. They will try to fulfill any requests to make him happy.
Provider Response
Anonymous_5928
5
|
April 28, 2022
They help her with meal prep. I like the fact that you can get outside help.
Provider Response
Matthew C_3
5
|
April 27, 2022
They helped with cooking and cleaning. Erik is on top of his game, top notch, and professional. He knew what we needed and met our needs. He went above beyond the call of duty.
Anonymous_5978
4
|
April 13, 2022
They help clean up the kitchen and bathroom. I like the local representation and they have been very efficient.
Provider Response
Steve M_19
5
|
April 13, 2022
John tells me that Brenda sees things that need to be given attention that aren't on a list. They always keep the channels of communication open.
Provider Response
Anita B_7
4
|
March 28, 2022
It gave the client peace of mind to have someone there with her. There were some staffing issues during COVID and so we didn't always get the services needed. The caregivers and communication were good.
Provider Response
Brian W_10
5
|
March 15, 2022
The whole setup is perfect for us. They just do everything that we need done.
Provider Response
Malva C
4
|
March 15, 2022
We haven't had them very long. The caregiver has not been able to come in a few times. I like that they help keep an eye on my aunt. She had fallen and became afraid of falling.
Provider Response
Carol B_51
4
|
March 8, 2022
I don't use them a lot, but it provides peace of mind to know they are there and available if necessary. There was a little miscommunication the other day about getting a ride. I called but didn't hear back, so I had my son come pick me up, but then they still showed up.
Provider Response
Wayne K_1
5
|
February 17, 2022
The agency has made the experience positive by giving me the care that I need and they take care of the aspects concerning daily living. I like that they are reliable, courteous, and punctual.
Provider Response
Joanne Y
5
|
February 17, 2022
The experience is positive because my caregiver does everything I want her to do. I am just impressed with them. The caregiver I have is great and does everything I want her to do.
Provider Response
Dave B_6
5
|
February 8, 2022
My mother is very happy with the care being provided. I like that they are there when my mother needs them.
Provider Response
Mary Sue S
5
|
January 27, 2022
Knowing that they were there helped make life easier. They provide security. The people are nice and friendly. You feel comfortable with them, and there is nothing bad about them.
Peggy S_3
5
|
January 27, 2022
The caregiver works well with the patient and is well-trained. The caregivers are consistent and fantastic.
Provider Response
Tami R
5
|
December 30, 2021
They gave me some time to get other things done. Our caretaker is very good at their job.
Provider Response
Karen S_25
4
|
December 23, 2021
They could've provided more consistency. I like that they are accommodating.
Provider Response
Anonymous_5424
5
|
November 19, 2021
They were there to answer questions. They were very helpful. They were right on top of things. They were very responsive.
Provider Response
Jeff S_12
4
|
November 19, 2021
My mother is comfortable with the services she is getting. There is no need to change. The caregiver has done well with attending to my mother's needs.
Provider Response
Kathleen D_6
4
|
November 19, 2021
I like that they had a friendly face. I like that they are friendly people.
Provider Response
Arlene V
4
|
November 18, 2021
They allow me to get out and run errands. I just feel more comfortable with some in the home than others. The nurses I had before were great. Generally, the nurses have worked very well with us at getting the client up in the morning. Everything is neat and tidy when they leave, they clean and shower the client well.
Provider Response
LaVaun G
5
|
November 16, 2021
The caregivers were here on time to provide whatever care we needed. The agency was very personable.
Neleta S
5
|
November 2, 2021
Having someone in the house that loves my parents and takes care of them has helped us the most. I would recommend this agency because they are very easy to work with.
Provider Response
Anonymous_5219
5
|
September 29, 2021
Thy help me with things like showering. I like that they have good billing.
James M_42
5
|
September 28, 2021
They have allowed me to relax and get a break a bit. The person they sent does their job. I don't have to tell them what to do.
Marian S_1
5
|
September 25, 2021
She is an angel. She cares a lot. I am very pleased.
Provider Response
Gary G_10
5
|
August 25, 2021
They respond to her needs and what she asks. They send high-quality caregivers that have good character.
Provider Response
Vivian B_4
5
|
August 25, 2021
We really liked Judy. She vacuumed and prepared meals. They have really nice and helpful caregivers.
Provider Response
Linda L_22
5
|
August 20, 2021
It improved his life, they alleviated my worries about leaving him alone. I liked the people that they sent out and their responsiveness.
Provider Response
Deb B_3
5
|
August 10, 2021
The client counts on them to get her to appointments, groceries, and help with chores. She needs them to stay in her own house. They generally try to find someone else to come out when someone calls out. They seem to be professional and caring.
James S_15
5
|
July 29, 2021
They help her shower, they also give her company. They are very good at scheduling things with us. They are very professional.
Provider Response
Anonymous_5028
3
|
July 28, 2021
I need her to come every day instead of every other day. I really like that the caregivers are capable and love what they are doing.
Margaret N_7
5
|
June 21, 2021
I have had time to do housework while they are taking care of my husband. They will also take care of some of the housework and make him happy. They are very good about their billing and take care of their workers. I really appreciated that they never left me hanging for hours. I felt comfortable and confident that if something happened to one of the caregivers, I would know immediately.
Provider Response
Anonymous_4967
5
|
June 4, 2021
Our caregiver helps by keeping my husband busy. I like that the caregiver that we have is wonderful.
Provider Response
Deborah (_1
4
|
May 28, 2021
They are supposed to do a medicine check for her in the morning and the evening. They kept on coming back in to make sure she was taking pills. I wish they could just try once or twice and then be done. They are doing their job they just have to know when enough is enough. I think their communication is outstanding.
Steven B_7
5
|
May 26, 2021
They helped establish a care plan. They have been very accommodating to work with and sent a good caregiver.
Provider Response
Pulsup "
5
|
May 19, 2021
They would sit with James. They would change his diaper and make sure he didn't choke while he was eating. It was easy to go with Visiting Angels because they have a contract with the VA. We got along with the person they were sending us.
Provider Response
Carole B_5
4
|
May 19, 2021
I needed the care so bad so that I could get out of the house and they provided me with that. They could make it to where you do not have to have a minimum of 6 hours of care for the clients because I did not have much for the caregivers to do.
Provider Response
Anonymous_4821
5
|
May 14, 2021
I could not do things without them. I used to do the work myself and they came in and gave me my life back. They have really good caregivers, they are friendly and well-trained. They make sure people are punctual.
Provider Response
Karen T_4
5
|
April 27, 2021
Lucy doesn't cook. I thought it would be good if the caregiver made food, but she hasn't eaten what she has made. Everyone has been very nice. I don't know the caregiver very well, but I have spoken with her, and I think she's a very nice person.
Paul C_12
5
|
April 26, 2021
It is the caregiver they sent us and what they have done that has a great impact. I love the care that my mom receives from Jessica. She cares about my mom and she is communicative with the entire family.
John (
4
|
April 15, 2021
I would like to see more therapy; I think time is spent just talking and in conversations. I like the care and attention that they give my mom.
Provider Response
Patrick W_2
5
|
March 31, 2021
They have helped her the most by monitoring her full time. I would tell a friend that they are very personable.
Tracie K
4
|
March 29, 2021
It is nice to have someone to care for Marlene. I like that they are flexible.
Provider Response
Bryce H
4
|
March 29, 2021
My dad's kind of stubborn, so I don't know what more they can do. They haven't ever let us down. They'll cover it for us when issues arise.
Provider Response
LaVona F
5
|
March 16, 2021
The agency has been very efficient and friendly. They are very friendly, efficient, and, for the most part, prompt.
Provider Response
Trudy & Gene T
4
|
March 11, 2021
She could just not miss any days. She does do anything I ask of her. I like the person they've sent me. She does her job.
Provider Response
Amy K_10
4
|
February 23, 2021
They are doing everything that they can, it's just dependent on the difficulty of James. I like the management, they are really good at communicating if something goes wrong.
Elmira H
5
|
February 19, 2021
Once the nurse gets here I'm comfortable leaving my sister with her. The nurse who comes in is very personal and treats my sister like family. Overall, she cares about my sister.
Provider Response
Bonnie K_1
5
|
February 10, 2021
They care about the patient. They keep him happy so I get a break. My care has been good but I've had a lot of changes. They are accommodating, nice, and the girls are good caregivers.
Provider Response
Frank P_4
5
|
January 28, 2021
Trisha in particular has taken over with the running of the house, for her to do that is a huge peace of mind. The caregivers we've had are excellent. One in particular is amazing and that makes a huge difference.
Provider Response
Jane S_20
4
|
January 28, 2021
It is overall good care, but being more consistent would help him, and I think there were some questionable hires for the caregivers. Our core staff is very good but we have had a problem with staff calling off and not having consistent coverage. It has been challenging to the patient with dementia.
Provider Response
Faye F
4
|
January 27, 2021
It's greatly improved my life. They train the caregivers very well. The girl I have is very good. She is friendly, efficient, and does things without asking.
Provider Response
Elizabeth S_16
5
|
January 21, 2021
They kept me out of assisted living and in my own home. They're very responsive and they can usually find caregivers quickly.
Provider Response
Mark R_10
5
|
January 12, 2021
We needed a lot of help initially multiple times a day, and the services were critical for that help! The company is easy to work with and they have been flexible with us.
Provider Response
Cathy A_3
5
|
December 17, 2020
The woman that was here was wonderful because she was very caring. I appreciated them coming out and sitting down to go through a plan. I liked that they discussed what my needs were to see if they were the right organization for me.
Deborah B_11
1
|
December 8, 2020
It should be about the whole family and not just the client. From in the intake appointment to the women we had out, it was not a good fit. If this had not been my first time I probably would never have hired them.
Jaron S
5
|
November 25, 2020
They help by allowing my sister and I to have some time in our lives instead of us doing the care giving. I am very happy with the caregivers. She's knowledgeable and thorough.
Gigi N
5
|
November 20, 2020
It was hard to find people to fit in our environment. I did not like the scheduling because I could not get enough care. I like the fact that they had caregivers come help out. They were very nice.
Provider Response
Ervina (
5
|
November 4, 2020
They know how to get around where we live and I do not have to keep telling them. They are very professional.
Provider Response
Jody W_1
5
|
October 26, 2020
Having the caregivers there have made it easier on our family and our schedules. This agency works well with our schedule and is flexible.
Provider Response
Anonymous_4180
4
|
October 21, 2020
They do what they are supposed to do and take care of my wife. They do what I ask. They need to communicate.
Provider Response
Eugene G_1
5
|
October 21, 2020
They have become like family for us. I am comfortable leaving Gene with them. We have had them coming for a few years and have always received the best care from administration as well as the individual who comes to take care of Gene.
Provider Response
Joyann K
5
|
October 12, 2020
They helped with the hygiene needs, like bathing. That's a huge help. They found somebody quickly for us when a caregiver fell through.
Kirk S_1
5
|
October 9, 2020
They are caring for them actually care for them. They care and keep me informed.
Provider Response
Sarah P_1
5
|
October 5, 2020
It was critical to keeping my mother safe and happy to me, her daughter, who is the primary person taking care of things. It gave me peace of mind because I work and couldn't be there. It was very good for our family. I liked both how the office ran and was on top of things with me and my mom, and we also loved our caregiver, Sharon.
Provider Response
Peter L_1
4
|
September 28, 2020
They should provide a consistent caregiver. We just got started and they have changed caregivers on us once.
Renee H_4
5
|
September 23, 2020
They have been very receptive. I spoke to the director when the start up happened and said what my expectations were and they have been met.
Mark H_7
5
|
September 17, 2020
They go to get things at the store for my loved one. They picked a caregiver that matched my loved one and the caregiver does a good job.
Provider Response
Robert D_28
5
|
September 17, 2020
They help with my husband and make the beds. They are on time and friendly and responsible. They are accurate.
Provider Response
Kathryn M_5
5
|
September 3, 2020
They did what I wanted them to do without any questions. They were very anxious to please you and do what you wanted them do.
Deborah H_11
4
|
August 25, 2020
With my caregiver she started school and she had to adjust her hours so I had to adjust my hours. I tried to work with it but it's not very helpful to me because I need help right after my dialyses and she will come after that. The biggest thing is I think they should be COVID tested because you're dealing with people who are elderly and have disabilities.
Anonymous_1585
5
|
August 20, 2020
They helped me get ready for the day. I had them six days a week. They are cooperative and they are willing to do everything.
Provider Response
Diane O
5
|
August 13, 2020
She helps me with physical care. She helps me bathe and take a shower. She helps me get dressed. They keep in touch with me. I like the provider they have given me.
Anonymous_3939
4
|
August 13, 2020
They do everything my mother needs. They make sure she takes her pills and eats her food. They also do puzzles with her during the day. They don't seem to have girls that want to drive out to me.
Terry K_1
5
|
August 5, 2020
They took care of mom and they helped her have a normal life. They communicated really well. They would let me know of any problems.
Geraldine W_3
5
|
July 20, 2020
They offer companionship and they help her get her medications. I like the caregiver that I have been using who seems to match with my mother.
Deb B_2
4
|
July 15, 2020
I need them so I can get places. I needed them for transportation. When I used them they were outstanding. They were usually on time and there was no problem at all.
Anonymous_2913
3
|
July 14, 2020
They are very conscientious. They have a hard time with scheduling and back up.
Provider Response
Peter S_4
5
|
July 8, 2020
The caregiver meets the client's needs. She prioritizes the client's safety. She helps the client understand that he needs assistance. The caregiver that has been working with the client has been great.
Richard Z_3
5
|
June 6, 2020
Everything's working out okay. They're okay people.
Provider Response
Millard "Bud" D
5
|
May 23, 2020
When I first had them, when I fell and broke my pelvis, they were just as good the second time as the first. I've never suggested anything that they haven't done. They're a lot of fun to be around, they like to talk.
Provider Response
Ken and Pat M
5
|
May 14, 2020
They drove for me. I was very pleased with their overall service. I liked that they were friendly and did their job very well.
Anonymous_1735
4
|
May 8, 2020
They protected me with my care. They were very friendly and most of the gals cooperated and watched out for my care.
Provider Response
Bobbi E
5
|
April 23, 2020
They remind him to take his medication. I like all the people who they have sent out to work with my dad. They keep me informed of everything.
Provider Response
Chester "Chet" R
5
|
April 8, 2020
They showed up and took his vitals. They have care enough to have Home Care Pulse call me.
Provider Response
Tina J_3
5
|
March 24, 2020
She cares for her so I don't have to run over all the time. She stimulates my mom with activities. I have really good caregivers. She is the same caregiver every day except one or two days a week. That is good, especially with Coronavirus going around. She now really entertains my mom with coloring, arts, and crafts.
Provider Response
Diantha G
5
|
March 19, 2020
Our caregiver has only been coming for a couple of weeks and I'm already noticing my mother getting stronger and happier. I like that the caregiver is a perfect fit. I think they took a lot of time and care into finding someone who would fit.
Provider Response
Lillian S_2
4
|
March 3, 2020
So far, I haven't had them much, but they are doing a good job of caring and watching him. So far, we haven't gotten into the bathing yet. They need to get to know each other first. The person we have is very good and friendly and careful with my husband. She does good work.
Provider Response
Lynda P_2
5
|
March 3, 2020
They helped the most by giving us time to get away from the house. They could have overnight stays.
Provider Response
Tim M_1
5
|
February 21, 2020
My dad seems well cared for, and his needs are satisfied. They take good care of my dad.
Provider Response
Randy M_2
4
|
February 12, 2020
They helped with dusting and cleaning. I liked how dependable the caregivers and office staff were.
Provider Response
Sandy D_5
5
|
February 12, 2020
They had really good caregivers that gave good service. It is mostly due to the cost. I like their dependability and good caregivers.
Provider Response
Michele E_2
5
|
February 10, 2020
I knew that having the caregiver there it was like I was there. If there was any concerns, I knew I would be told immediately. I knew that having the visiting angel meant having someone responsible. I liked that they communicated very well with me, and they paired someone with my mom that was really good.
Provider Response
Gary and Kathy C
5
|
February 5, 2020
It's just getting used to it and having new caregivers. We have had a hard situation. We had one caregiver that quit, so we started with a new one. Everyone so far has been really nice and polite.
Provider Response
Anonymous_3263
3
|
February 5, 2020
One of the problems is that we had to have them for a three-hour period, and the timing was not good for our schedule. The individual that was here was very nice and cooperative, and she tried all she could.
Mary Beth B_1
5
|
January 24, 2020
They have improved my daily life. My husband died recently from Alzheimer's, and they were able to take him out and give me a break. Now I receive care for myself. They are much better than the first agency we tried. The people that have helped me in my home have been excellent caregivers.
May H
5
|
January 21, 2020
They help her the most by changing her pull ups and giving her medication. They need to improve the communication.
Provider Response
Anonymous_3083
5
|
January 14, 2020
The people we have now are good. They stay in personal contact. I like the friendly people and my caregivers being on time.
Wayne H_1
5
|
January 9, 2020
My brother and I are not local, so to have someone there so he can stay at home is huge. I like that all the caregivers are very friendly.
Provider Response
Ray S_3
4
|
December 21, 2019
They could make life easier by getting her out and going shopping. Joyce has had four different people in the last four weeks, so we'd like to keep the young lady who came last time. I think her name is Fatima.
Provider Response
Cara K
5
|
December 14, 2019
They make things possible. They're just really helpful. If I need the kitchen cleaned or laundry done, they take care of it. I can't shower by myself anymore, so that's the main reason I need them. I like that they're responsible. If the caregiver doesn't show up, they get someone else.
Provider Response
Naomi M_1
4
|
December 12, 2019
I had a hip replacement, and she helps with doing laundry, vacuuming, and changing my bed. I like what they provide.
Cappy J
5
|
December 4, 2019
If my dad had a doctor appointment, she could take him, and I would meet them there. She could do grocery shopping, so it was a team effort. They did a good job. The person who was with my dad really worked out well.
Provider Response
Portia D
5
|
November 27, 2019
It is very helpful to have someone there to check in with my mom and make her food. The person that we have is very kind and caring.
Harold & Bridget R
5
|
November 21, 2019
She sometimes prepares our meals. The person that I have coming 4 days a week has been very good with my wife who is on hospice care.
Provider Response
Erika V
5
|
November 21, 2019
I go back once a month to spend a few days with my mother, and she is more aware and alert because of them. I like their flexibility. If I don't need them, they only need a couples day's worth of notice, and they are prompt.
Anonymous_2878
4
|
November 20, 2019
They have problems with scheduling and trouble finding caregivers. They have good people. I like the care people.
Judy S_24
5
|
November 15, 2019
They get him out of bed and into the shower. They also help him shave, dress, prepare his food. We share the responsibility of the laundry. She is very kind to my loved one. She is enthused about her job and does anything I ask her to do. She hasn't become hardened by the work since she's twenty-one and still young. The older ones are more cut and dry. For them, it was a job, but for her, it is an opportunity.
Provider Response
Lucy S_1
5
|
November 11, 2019
It made a big impact because I was unable to do a lot of things. My right wrist was broken. and I am right handed. They were very responsible, competent, and showed up every day on time.
Provider Response
Carol B_26
5
|
November 11, 2019
They do the light cleaning because I can't do it. They are very compatible, and they will do whatever I ask them to do.
Provider Response
Chuck C_2
5
|
October 28, 2019
They help the most by freeing up my time. The caregiver is doing a nice job. The person who came out and set things up was nice.
Provider Response
Karie S
2
|
October 25, 2019
It didn't have any impact at all. The transitions for the different care providers was a struggle because routine is important when it comes to the elderly. The faces were always changing, so I think it made my mother-in-law a little uneasy. The turnover rate is pretty high, and in the month that we had them, we had several different people come.
Provider Response
Rene F
5
|
October 14, 2019
They got me out of a nursing home. Everyone that I was hooked up with was very nice.
Provider Response
Karen F_10
4
|
October 10, 2019
It is very positive for me, and I am able to count on them. I am deeply satisfied with the care that my mother is receiving.
Linda L_13
5
|
October 9, 2019
The caregivers would go to my mom's home so that I wouldn't have to and would take care of breakfast, lunch, and dinner. The agency was very good to my loved one and took a lot of time to involve her in activities.
Provider Response
Geneva K_1
4
|
October 3, 2019
Just having them there helped. They made sure she had her medicine. They were really nice with working with me. My mother was sometimes impossible and would fire the girls. They worked with me to find someone to match with her.
Provider Response
Mary J_17
5
|
September 24, 2019
They go the extra mile to help by making sure that everything is finished and done before they leave. If there's something extra that needs to be done, they do it. I like that they're caring, and the caregiver does their job well.
Provider Response
Chike B
5
|
September 11, 2019
They help me take a shower, clean up my room, and do a whole lot of things. They are great, and I like the care they give.
Anonymous_2523
4
|
September 9, 2019
They have provided consistent care for my mother. I like that we have communication with the office staff. If they had people who could staff the people better, that would be good.
Gail S_6
5
|
August 26, 2019
The caregiver helps her a lot. They don't bother me and just take care of my wife. I like the lady that they send out. She gets along with my wife.
Provider Response
Anonymous_1483
4
|
August 26, 2019
They were making my meals for me. I would recommend them. They are very good.
Provider Response
Sharon T_2
5
|
August 9, 2019
They make things easier because I'm able to leave our home and go to work. They have a caring staff, and they're efficient with helping with our needs.
Judy D_1
5
|
August 9, 2019
They are very good at getting back to me by phone, and they are right there when I have a question. I like that the girls that come and that the administration makes sure they are cooperative.
Provider Response
Denise P_1
5
|
July 29, 2019
They offer companionship, run errands with her, and take her to doctors' appointments. My mom seems very happy.
Provider Response
Dr. B_1
5
|
July 26, 2019
We were going through a crisis at the time. I had Parkinson's and depression, and my wife had operations, so we weren't able to keep up on the chores. The service is very prompt, skilled, and caring. They have good follow up, and they met our needs.
Provider Response
Anonymous_2177
5
|
July 24, 2019
My loved one has dementia, so it was helpful. I liked the caregiver that came, and they got along well with my loved one. They had a good relationship.
Provider Response
Mick B
5
|
July 10, 2019
The services helped a lot. I would have had to put her in a nursing home sooner. She helped give her a shower. She also helped me cook meals. They always followed through and checked up on us.
Provider Response
Andrew P_2
4
|
June 13, 2019
They were very responsive, friendly, and courteous. They needed better availability of people to cover shifts.
Provider Response
Anonymous_2005
5
|
June 13, 2019
They are very compassionate. He needs a lot of attention, and they are willing to do that. They were very personable, very honest, and very dependable.
Provider Response
Lolly A
5
|
May 25, 2019
It was so nice to have someone there so I could leave and not have to worry. The people are all checked out first, and I didn't have to worry about that part of it.
Virginia L_5
5
|
May 9, 2019
They made me feel comfortable and secure. I knew they were here if I had an accident or if something did not go right. They were very caring, weren't pushy, kind, and pleasant.
Provider Response
Mona M
5
|
May 9, 2019
They assist him with all activities and make meals for him and give me a break. I like the caregivers and their customer service.
Provider Response
Susan P_13
5
|
April 29, 2019
We were relieved because we knew she was taken care of. They were very attentive to my loved one, and they stayed overnight. We didn't have to worry about anything.
Provider Response
Lowell S_2
5
|
April 22, 2019
They keep her from going into assisted living. They are the only ones that I have had contact with and they seem to be doing their job.
Provider Response
Cheri D_1
5
|
April 22, 2019
They have helped my mother by having someone there to watch her while I am not there. The customer service has been great. Whenever I have to make a change in the schedule, everyone is very pleasant and accommodating.
Provider Response
Phyllis E_3
5
|
April 9, 2019
Well they usually got somebody here that was good that we could work with, and they were always on time. I was usually able to get them on short notice Well they made me hopeful that if I needed something like that, I would probably use them again. I was usually able to get them on short notice
Provider Response
Anonymous_1809
5
|
April 9, 2019
They helped by sending a helpful caregiver. The office answers quickly.
Provider Response
Gloria N_1
5
|
March 25, 2019
They have helped me with appointments. They see what needs to be done. I am pleased with the person that comes. She gets a lot done, and she is friendly.
Provider Response
Nick G_2
5
|
March 20, 2019
I got to do what I had to do and I was able to get things done. I was able to leave and not worry, and that was great. They have always been accommodating to the times that I have needed them.
Provider Response
Trish M
4
|
March 20, 2019
They have been helping her around the house. She enjoys their company. Everybody has been really prompt and on time.
Provider Response
Carolyn P_8
5
|
March 11, 2019
I appreciate the caregiver's personality. It's not all work. They'll spend time talking to me and doing puzzles with me. They're always on time and do more than I expect them to do. The caregiver I have is as friendly as can be. I have no complaints.
Provider Response
Barbara T_6
5
|
March 11, 2019
There is somebody to help my mom if she has to go to the doctor, get a meal, or get her laundry done. They help her shower and dress. If you get a good caregiver, they are very helpful. If you can't get the same one every time then it's not so great.
Provider Response
Larry W_4
5
|
February 27, 2019
I love them. They seem to know me and I know them. I like sports and they will do stuff with me, like go running. They know me and talk to me.
Provider Response
Ruth S_2
4
|
February 20, 2019
We have stairs for laundry, and she does the laundry and keeps the floors clean and nice. The caregiver became a part of the family. I don't want them to charge us for the days that are taken off.
Provider Response
Leonard S_4
4
|
February 14, 2019
The caregivers that they have are very good. They have helped in a lot of different ways by having them here when I need them. They have an overall good program, and I am satisfied with what they have. I can't see what they could do to improve, but in some ways they are not consistent.
Provider Response
Dick F_2
5
|
January 24, 2019
They help me with my husband, and she does exercises with him. They are there to help my husband, and they do anything I want them to.
Provider Response
Anonymous_1250
5
|
January 12, 2019
They helped provide companionship. They followed the instructions we had and took good care of him.
Mary-Stuart C
5
|
December 18, 2018
They help me daily with dressing, providing food, cleaning my house, and providing conversation. They care about matching people well.
Provider Response
Debbie M_9
5
|
December 13, 2018
They help the most by just making sure he takes his medication and having him move around and all. They could have the caregivers not talk so much about their personal life.
Provider Response
Thomas C_8
4
|
December 13, 2018
There is nothing they can improve that I can think of. I am happy with where it's at. The representative I have is good. She is just fine.
Provider Response
Shirley B_8
5
|
November 28, 2018
They were very helpful in the evening with getting him back to bed, I could not have done it on my own. They were very helpful in getting my loved one out of bed and showered.
Provider Response
Patricia T_1
5
|
November 20, 2018
She did things that I wasn't able to do and she did them well. I thought they were pretty thorough with finding a caregiver to suit me.
Provider Response
Jeanine W_1
5
|
November 20, 2018
They have freed me up from caretaking. They are flexible.
Provider Response
Marion L_1
5
|
November 9, 2018
They have been very helpful for both of us. Having them get him up and clean and dress him in the morning has been the most helpful. I have recommended them already. They match my schedule and anytime that I need someone, they have someone available.
Provider Response
Glenn N_1
5
|
November 9, 2018
They are doing well with the care, so I don't have to worry. They are consistent. All the ones I have seen at my mom's home have been good.
Provider Response
Rich N
5
|
November 9, 2018
The provider has helped my mother recover some of her activities of daily living. The head of the local agency has been super responsive.
Provider Response
Lorretta R
5
|
October 25, 2018
She is always willing to do something more. She has a wonderful personality and great kindness. They are very efficient and listen to my needs.
Michele E_1
5
|
October 11, 2018
They take care of her house pretty well for her by keeping it clean and doing her laundry. They work with you and communicate well with you. It is nice that they are very reliable.
Florence S_2
5
|
September 14, 2018
They help me with everything I need done like cleaning, bathing, laundry, and doctor appointments. I would recommend them because I used them a few years ago, then I got hurt and started using them again.
Jeff T
5
|
August 24, 2018
It's taken some of the guilt off of my shoulders. They had a lot of preparation, and my mom has a strong connection with the caregiver.
Patricia T
5
|
August 20, 2018
I don't need them to be honest. I can get along without them. Maybe I'll have them do more later. I'm happy to know they're coming. I'm not handicapped yet. I just wanted to set them up in case something happens. I think it's wise to be prepared at my age of 87 to have help available.
Terry K
5
|
August 13, 2018
They upgraded her life and enabled her to stay home. I like the people because they are dependable and do what they are asked.
SjdJdd
5
|
March 15, 2018
We have been using caregivers from Visiting Angels for close to 2 years. The caregivers are very kind and attentive to our mom. She is very dependent and they provide for all of her needs-cooking,cleaning, bathing, feeding. They arrive on time and we are always informed if there will be changes. We have needed some extra days covered and they have always been able to accommodate. Highly recommend Visiting Angels!
Tim43
4
|
February 23, 2016
We have people coming in from Visiting Angels twice for eight-hour shifts everyday, and that's working out at the moment. It's a very positive relationship that developed between my mother, and the two different caregivers. They do take her on errands, drive her to her appointments, they do prepare her food, they go to the market together and shop. They help her with some of the housecleaning when she needs help or things that are a little bit more than she could do, and just giving her company. They are very dependable, very kind, and very caring.
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About Visiting Angels of Rockford in Rockford, Illinois
Visiting Angels of Rockford is a Senior Care provider in Rockford, Illinois that offers residents Home Care services. Contact Visiting Angels of Rockford for more details on services and rates.
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