Visiting Angels of Rockford

Offers Home Care

93 Reviews
Call (800) 973-1841
Visiting Angels of Rockford (800) 973-1841
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Reviews of Visiting Angels of Rockford

93 Reviews Write a review

Home Care Reviews for Visiting Angels of Rockford

December 21, 2019

By Ray S_3

I am a current client of this provider

They could make life easier by getting her out and going shopping. Joyce has had four different people in the last four weeks, so we'd like to keep the young lady who came last time. I think her name is Fatima.

Provider Response

Hi Ray, I'm sorry we let you down with a fill in. We work hard on having back ups for emergencies and almost all the time we're able to fill the open shift. Thank you for your review!

December 14, 2019

By Cara K

I am a current client of this provider

They make things possible. They're just really helpful. If I need the kitchen cleaned or laundry done, they take care of it. I can't shower by myself anymore, so that's the main reason I need them. I like that they're responsible. If the caregiver doesn't show up, they get someone else.

Provider Response

Hi Cara, I'm so glad that we're able to help life go a little easier for you. Thanks for your review!

December 14, 2019

By Elizabeth S_16

I am a current client of this provider

I think helping with my housework is most beneficial because I can still live at home and not go into assisted living. My caregivers are almost always on time, and they are very eager to help. They like to be of value in the house.

December 12, 2019

By Naomi M_1

I am a current client of this provider

I had a hip replacement, and she helps with doing laundry, vacuuming, and changing my bed. I like what they provide.

December 04, 2019

By Colleen Z

I am a current client of this provider

They make me lunch and offer to do the laundry, make beds, and stay close while I'm taking a shower. They help me put my socks on as well. The ladies I have at my house are very accommodating and kind.

Provider Response

Hi Colleen, Thanks for your kind review! I'm glad we were able to help in your time of need.

December 04, 2019

By Anonymous_2913

I am a current client of this provider

They need to have their caregivers show up when they are supposed to. They need to improve the scheduling and speed it up.

Provider Response

We hear you. We sometimes we run into scheduling issues and we are constantly trying to improve.

December 04, 2019

By Cappy J

I am a past client of this provider

If my dad had a doctor appointment, she could take him, and I would meet them there. She could do grocery shopping, so it was a team effort. They did a good job. The person who was with my dad really worked out well.

Provider Response

Thank you for you great review. I'm glad we could help you out!

November 27, 2019

By Portia D

I am a current client of this provider

It is very helpful to have someone there to check in with my mom and make her food. The person that we have is very kind and caring.

November 21, 2019

By Harold & Bridget R

I am a current client of this provider

She sometimes prepares our meals. The person that I have coming 4 days a week has been very good with my wife who is on hospice care.

Provider Response

Thank you so much for your kind review!

November 21, 2019

By Erika V

I am a current client of this provider

I go back once a month to spend a few days with my mother, and she is more aware and alert because of them. I like their flexibility. If I don't need them, they only need a couples day's worth of notice, and they are prompt.

November 20, 2019

By Anonymous_2878

I am a current client of this provider

They have problems with scheduling and trouble finding caregivers. They have good people. I like the care people.

November 15, 2019

By Judy S_24

I am a current client of this provider

They get him out of bed and into the shower. They also help him shave, dress, prepare his food. We share the responsibility of the laundry. She is very kind to my loved one. She is enthused about her job and does anything I ask her to do. She hasn't become hardened by the work since she's twenty-one and still young. The older ones are more cut and dry. For them, it was a job, but for her, it is an opportunity.

Provider Response

I'm glad to hear that the caregiver is a great fit for you!

November 11, 2019

By Lucy S_1

I am a past client of this provider

It made a big impact because I was unable to do a lot of things. My right wrist was broken. and I am right handed. They were very responsible, competent, and showed up every day on time.

Provider Response

Thank you for your kind review. I'm glad we were able to provide help when you really needed it!

November 11, 2019

By Carol B_26

I am a current client of this provider

They do the light cleaning because I can't do it. They are very compatible, and they will do whatever I ask them to do.

Provider Response

Than you Carol for your kind review! I'm glad we could help out.

November 05, 2019

By Frank P_4

I am a current client of this provider

I never have to worry about my dad. I like that it's easy to reach them if you have a question or want to change anything. I also like the aides that come to help my dad.

Provider Response

Thanks for your great review. I'm glad we are able to make your life easier!

November 05, 2019

By Anonymous_1735

I am a current client of this provider

The caregiver gives my mother friendly companionship. I like that the caregiver is very friendly.

Provider Response

That's great. We're happy that your caregiver is working out well!

October 29, 2019

By Arlene V

I am a current client of this provider

When our caregiver is here, I feel perfectly free if I have to leave to run errands. I like that they brought the caregiver on the first visit so we could meet each other.

Provider Response

I'm glad you are able to get some time to yourself and that our caregiver is a great fit.

October 28, 2019

By Chuck C_2

I am a current client of this provider

They help the most by freeing up my time. The caregiver is doing a nice job. The person who came out and set things up was nice.

Provider Response

Thank you Chuck for your kind review! We're happy to help!

October 25, 2019

By Karie S

I am a past client of this provider

It didn't have any impact at all. The transitions for the different care providers was a struggle because routine is important when it comes to the elderly. The faces were always changing, so I think it made my mother-in-law a little uneasy. The turnover rate is pretty high, and in the month that we had them, we had several different people come.

Provider Response

Hi Kari, Thank you for your 5 star rating! I'm glad we can help. I am sorry we have some turnover with you. We will work harder to minimize this!

October 14, 2019

By Rene F

I am a past client of this provider

They got me out of a nursing home. Everyone that I was hooked up with was very nice.

Provider Response

Hi Rene, I'm glad you like your caregiver.

October 10, 2019

By Karen F_10

I am a current client of this provider

It is very positive for me, and I am able to count on them. I am deeply satisfied with the care that my mother is receiving.

October 09, 2019

By Linda L_13

I am a past client of this provider

The caregivers would go to my mom's home so that I wouldn't have to and would take care of breakfast, lunch, and dinner. The agency was very good to my loved one and took a lot of time to involve her in activities.

Provider Response

Hi Linda, Thank you for your very positive recommendation! Our mission to to ease the burden on family members as well as clients. I've very happy that we are doing that for you!

October 02, 2019

By Geneva K_1

I am a past client of this provider

Just having them there helped. They made sure she had her medicine. They were really nice with working with me. My mother was sometimes impossible and would fire the girls. They worked with me to find someone to match with her.

Provider Response

Geneva, thanks for your nice review!

September 24, 2019

By Mary J_17

I am a current client of this provider

They go the extra mile to help by making sure that everything is finished and done before they leave. If there's something extra that needs to be done, they do it. I like that they're caring, and the caregiver does their job well.

Provider Response

Thank you for your kind review!

September 11, 2019

By Chike B

I am a current client of this provider

They help me take a shower, clean up my room, and do a whole lot of things. They are great, and I like the care they give.

September 11, 2019

By Sarah P_1

I am a current client of this provider

That is on my mom. She is a stubborn person and is slowly getting comfortable to accepting the assistance. They listen to her and respect her independence while not letting her be in danger or harm. I am already recommending to my friends. We like the person that is my mother's companion. We can talk to whoever answers the phone, and they will help us.

Provider Response

Hi Sarah, Thanks for your great review! Yes, we do face clients who aren't comfortable at the start of service and that's perfectly understandable. We train our caregivers to help their clients get through the transition and it works.

September 11, 2019

By Millard "Bud" D

I am a past client of this provider

They were very, very helpful. Everyone was very nice. I would absolutely recommend them.

Provider Response

Thank you Bud for your kind review! I'm glad we were able to help you in your time of need.

September 09, 2019

By Anonymous_2523

I am a current client of this provider

They have provided consistent care for my mother. I like that we have communication with the office staff. If they had people who could staff the people better, that would be good.

September 09, 2019

By Eugene G_1

I am a current client of this provider

They have helped me the most by providing assistance to my husband and by bathing him. I like that they are every easy to get along with, and they are happy to help.

Provider Response

We're glad you are happy with your caregiver!

September 09, 2019

By Vivian B_4

I am a current client of this provider

She helps me a lot too because she takes my aunt grocery shopping so I don't have to. The lady my aunt has is really nice. She sits and talks with my aunt, which is nice because she doesn't have many other people to talk to.

Provider Response

We're glad we're meeting your needs and both the office team and caregiver are working for you.

August 28, 2019

By Lynda P_2

I am a current client of this provider

They could lower their cost. We would like some overnight care.

August 26, 2019

By Gail S_6

I am a current client of this provider

The caregiver helps her a lot. They don't bother me and just take care of my wife. I like the lady that they send out. She gets along with my wife.

Provider Response

We're glad to hear that your wife likes the caregiver so much. Thanks for the great review

August 26, 2019

By Lorretta R_1

I am a current client of this provider

They are here for me and help me with my showering and dressing. I like that they are dependable and easy to work with.

Provider Response

Thank you so much for your kind words.

August 26, 2019

By Anonymous_1483

I am a past client of this provider

They were making my meals for me. I would recommend them. They are very good.

Provider Response

One of our main goals to make sure that we are a help to both the client and their spouse. I'm glad it's working out for you.

August 09, 2019

By Sharon T_2

I am a current client of this provider

They make things easier because I'm able to leave our home and go to work. They have a caring staff, and they're efficient with helping with our needs.

August 09, 2019

By James S_15

I am a current client of this provider

They're able to take care of my mother and take care of her day-to-day tasks, such as taking her to appointments. They care about my mother and our family.

August 09, 2019

By Peter S_4

I am a current client of this provider

It puts me at ease. I know that he is declining and doesn't realize what's been happening. It makes me feel better to know that someone is with him several times a week. The caregiver that has been assigned to my father is great because she's been very personable and is great at attending to what his needs are.

August 09, 2019

By Ron N_2

I am a current client of this provider

I see my husband stabilized and happy. I get to go places when the caregiver is here, and I know that everything will be fine. They matched us with a very good caregiver, and it works perfectly.

Provider Response

Thanks for your great review! I'm very happy we can be of service to you!

August 09, 2019

By Judy D_1

I am a current client of this provider

They are very good at getting back to me by phone, and they are right there when I have a question. I like that the girls that come and that the administration makes sure they are cooperative.

Provider Response

Thank you for confidence in our services! We're very happy to help out!

July 29, 2019

By Denise P_1

I am a current client of this provider

They offer companionship, run errands with her, and take her to doctors' appointments. My mom seems very happy.

Provider Response

Thanks for your review!

July 26, 2019

By Dr. B_1

I am a current client of this provider

We were going through a crisis at the time. I had Parkinson's and depression, and my wife had operations, so we weren't able to keep up on the chores. The service is very prompt, skilled, and caring. They have good follow up, and they met our needs.

Provider Response

I'm very happy we were able to help you in your time of need! Thanks for the great review.

July 24, 2019

By Anonymous_2177

I am a past client of this provider

My loved one has dementia, so it was helpful. I liked the caregiver that came, and they got along well with my loved one. They had a good relationship.

Provider Response

I'm glad that we can be of help to you in a difficult situation. Thanks!

July 22, 2019

By Wayne K_1

I am a current client of this provider

One of the main reasons is because I need to wear compression hose, and I need to have them taken off and put back on when I am showering. I have a home care person that is always here on time when she is scheduled. She does a good job.

Provider Response

Great! Glad to hear you are happy with your caregiver.

July 15, 2019

By Geraldine W_3

I am a current client of this provider

I never walk away feeling not good about it. I feel good leaving my mother with them. I would recommend them. They are flexible and the caregivers have been excellent. They have a good taste in their employees.

July 15, 2019

By Michele E_2

I am a current client of this provider

The most helpful part is that I know the person who comes to my mom's home is someone I can trust to take care of her the way I would. I would tell a friend a lot of things. I would tell them how easy they are to work with, and they really pair their people well.

Provider Response

I'm glad we can help out!

July 09, 2019

By Mick B

I am a past client of this provider

The services helped a lot. I would have had to put her in a nursing home sooner. She helped give her a shower. She also helped me cook meals. They always followed through and checked up on us.

Provider Response

Thank you for your response. Our goal is help our clients in their time of need. I'm happy we've have been able to help you.

June 26, 2019

By Trudy & Gene T

I am a current client of this provider

They brought a really responsible and caring person into the home with us. They hire very good and stable people.

Provider Response

Thank you so much for your kind review! Our most important goal is to find the right caregiver for the right client and I can see it's working for you!

June 12, 2019

By Andrew P_2

I am a past client of this provider

They were very responsive, friendly, and courteous. They needed better availability of people to cover shifts.

Provider Response

Hi Andrew, Thank for your review! We strive to have caregivers available to match our client's needs and schedule. I'm sorry we didn't meet your expectations in your case.

June 12, 2019

By Anonymous_2005

I am a current client of this provider

They are very compassionate. He needs a lot of attention, and they are willing to do that. They were very personable, very honest, and very dependable.

Provider Response

Thanks for your great review. We love it when our caregivers get such nice feedback. It's one of the reasons we all love our jobs so much.

May 25, 2019

By Lolly A

I am a past client of this provider

It was so nice to have someone there so I could leave and not have to worry. The people are all checked out first, and I didn't have to worry about that part of it.

May 25, 2019

By Sandy D_5

I am a current client of this provider

A lot of the caregivers have been the same, which has taken a lot of stress off the family. We have gotten used to them. They are reliable, and I have been happy with their care.

Provider Response

Sandy, thank you for your kind review! I'm glad we're able to help your family out in a tough situation. I know our caregivers are very devoted to your Mom.

May 09, 2019

By Virginia L_5

I am a past client of this provider

They made me feel comfortable and secure. I knew they were here if I had an accident or if something did not go right. They were very caring, weren't pushy, kind, and pleasant.

Provider Response

Hi Virginia, I'm so glad we could help you on your path to recovery! Thanks for the great review!

May 09, 2019

By Mona M

I am a current client of this provider

They assist him with all activities and make meals for him and give me a break. I like the caregivers and their customer service.

Provider Response

Thank you for your 5 star review! I'm glad we're able to be of help to you!

April 29, 2019

By Susan P_13

I am a past client of this provider

We were relieved because we knew she was taken care of. They were very attentive to my loved one, and they stayed overnight. We didn't have to worry about anything.

Provider Response

Hi Susan, I'm happy we were able to help your family out in a tough situation. Thank you for your kind response.

April 22, 2019

By Lowell S_2

I am a current client of this provider

They keep her from going into assisted living. They are the only ones that I have had contact with and they seem to be doing their job.

Provider Response

Thank you Lowell, I'm glad we're able to help stay in her home.

April 22, 2019

By Cheri D_1

I am a current client of this provider

They have helped my mother by having someone there to watch her while I am not there. The customer service has been great. Whenever I have to make a change in the schedule, everyone is very pleasant and accommodating.

Provider Response

Thank your Cheri! I will pass your kudos to our office team!

April 09, 2019

By Phyllis E_3

I am a past client of this provider

Well they usually got somebody here that was good that we could work with, and they were always on time. I was usually able to get them on short notice Well they made me hopeful that if I needed something like that, I would probably use them again. I was usually able to get them on short notice

Provider Response

Hi Phyllis, Thank you for your excellent review! I'm glad we came through for you on short notice.

April 09, 2019

By Anonymous_1809

I am a past client of this provider

They helped by sending a helpful caregiver. The office answers quickly.

Provider Response

Thank you for your 5 star review!

March 25, 2019

By Gloria N_1

I am a current client of this provider

They have helped me with appointments. They see what needs to be done. I am pleased with the person that comes. She gets a lot done, and she is friendly.

Provider Response

Hi Gloria, Thanks for you nice review!

March 19, 2019

By Nick G_2

I am a past client of this provider

I got to do what I had to do and I was able to get things done. I was able to leave and not worry, and that was great. They have always been accommodating to the times that I have needed them.

Provider Response

Thank you Nick, for you nice review

March 19, 2019

By Trish M

I am a current client of this provider

They have been helping her around the house. She enjoys their company. Everybody has been really prompt and on time.

Provider Response

Trsih, thanks for your nice review

March 11, 2019

By Carolyn P_8

I am a current client of this provider

I appreciate the caregiver's personality. It's not all work. They'll spend time talking to me and doing puzzles with me. They're always on time and do more than I expect them to do. The caregiver I have is as friendly as can be. I have no complaints.

Provider Response

Hi Carolyn, I'm glad the caregiver is a great fit!

March 11, 2019

By Barbara T_6

I am a current client of this provider

There is somebody to help my mom if she has to go to the doctor, get a meal, or get her laundry done. They help her shower and dress. If you get a good caregiver, they are very helpful. If you can't get the same one every time then it's not so great.

Provider Response

Thanks Barbara for your review. We strive to make sure that we provide the same caregivers week over week.

February 26, 2019

By Larry W_4

I am a current client of this provider

I love them. They seem to know me and I know them. I like sports and they will do stuff with me, like go running. They know me and talk to me.

Provider Response

We're very happy to help you out.

February 20, 2019

By Ruth S_2

I am a current client of this provider

We have stairs for laundry, and she does the laundry and keeps the floors clean and nice. The caregiver became a part of the family. I don't want them to charge us for the days that are taken off.

Provider Response

Thank you for your review. I will look into the charge situation for you.

February 13, 2019

By Leonard S_4

I am a current client of this provider

The caregivers that they have are very good. They have helped in a lot of different ways by having them here when I need them. They have an overall good program, and I am satisfied with what they have. I can't see what they could do to improve, but in some ways they are not consistent.

Provider Response

Thank you for your review. We will hard to be more consistent for you!

January 24, 2019

By Dick F_2

I am a current client of this provider

They help me with my husband, and she does exercises with him. They are there to help my husband, and they do anything I want them to.

Provider Response

Thanks for the great review. I'm glad we're helping out your husband.

January 11, 2019

By Anonymous_1250

I am a past client of this provider

They helped provide companionship. They followed the instructions we had and took good care of him.

December 18, 2018

By Mary-Stuart C

I am a current client of this provider

They help me daily with dressing, providing food, cleaning my house, and providing conversation. They care about matching people well.

Provider Response

Thank you Mary Stuart! It's been a pleasure to help you in your time of need!

December 13, 2018

By Debbie M_9

I am a current client of this provider

They help the most by just making sure he takes his medication and having him move around and all. They could have the caregivers not talk so much about their personal life.

Provider Response

We talked with the caregiver about this and she resolved to refrain from not sharing so much. I'm glad your happy with our services.

December 13, 2018

By Thomas C_8

I am a current client of this provider

There is nothing they can improve that I can think of. I am happy with where it's at. The representative I have is good. She is just fine.

Provider Response

We're glad with your happy with help you're receiving!

November 27, 2018

By Shirley B_8

I am a past client of this provider

They were very helpful in the evening with getting him back to bed, I could not have done it on my own. They were very helpful in getting my loved one out of bed and showered.

Provider Response

We are very glad that we were able to help take the burden off of you.

November 20, 2018

By Patricia T_1

I am a past client of this provider

She did things that I wasn't able to do and she did them well. I thought they were pretty thorough with finding a caregiver to suit me.

Provider Response

Thank you very much for your vote of confidence!

November 20, 2018

By Jeanine W_1

I am a current client of this provider

They have freed me up from caretaking. They are flexible.

Provider Response

Thank you for your great review. We're very happy that we are help to be a positive impact on your family.

November 09, 2018

By Marion L_1

I am a current client of this provider

They have been very helpful for both of us. Having them get him up and clean and dress him in the morning has been the most helpful. I have recommended them already. They match my schedule and anytime that I need someone, they have someone available.

Provider Response

We're very happy that we are able to be of help to you. Thank you for recommending us to others!

November 09, 2018

By Glenn N_1

I am a current client of this provider

They are doing well with the care, so I don't have to worry. They are consistent. All the ones I have seen at my mom's home have been good.

Provider Response

I'm glad we're able to take some of the burden off of your family. Thank you for the great review!

November 09, 2018

By Rich N

I am a current client of this provider

The provider has helped my mother recover some of her activities of daily living. The head of the local agency has been super responsive.

Provider Response

Thanks for the great review! We try our best to be of service when families need us to step up>

October 25, 2018

By Lorretta R

I am a current client of this provider

She is always willing to do something more. She has a wonderful personality and great kindness. They are very efficient and listen to my needs.

October 11, 2018

By Michele E_1

I am a current client of this provider

They take care of her house pretty well for her by keeping it clean and doing her laundry. They work with you and communicate well with you. It is nice that they are very reliable.

September 14, 2018

By Florence S_2

I am a current client of this provider

They help me with everything I need done like cleaning, bathing, laundry, and doctor appointments. I would recommend them because I used them a few years ago, then I got hurt and started using them again.

August 24, 2018

By Jeff T

I am a current client of this provider

It's taken some of the guilt off of my shoulders. They had a lot of preparation, and my mom has a strong connection with the caregiver.

August 20, 2018

By Patricia T

I am a current client of this provider

I don't need them to be honest. I can get along without them. Maybe I'll have them do more later. I'm happy to know they're coming. I'm not handicapped yet. I just wanted to set them up in case something happens. I think it's wise to be prepared at my age of 87 to have help available.

August 13, 2018

By Terry K

I am a current client of this provider

They upgraded her life and enabled her to stay home. I like the people because they are dependable and do what they are asked.

March 14, 2018

By SjdJdd

Other

We have been using caregivers from Visiting Angels for close to 2 years. The caregivers are very kind and attentive to our mom. She is very dependent and they provide for all of her needs-cooking,cleaning, bathing, feeding. They arrive on time and we are always informed if there will be changes. We have needed some extra days covered and they have always been able to accommodate. Highly recommend Visiting Angels!

February 23, 2016

By Tim43

I am a current client of this provider

We have people coming in from Visiting Angels twice for eight-hour shifts everyday, and that's working out at the moment. It's a very positive relationship that developed between my mother, and the two different caregivers. They do take her on errands, drive her to her appointments, they do prepare her food, they go to the market together and shop. They help her with some of the housecleaning when she needs help or things that are a little bit more than she could do, and just giving her company. They are very dependable, very kind, and very caring.
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About Visiting Angels of Rockford

We offer holistic, comprehensive programs to help our clients retain as much of their physical and mental abilities as possible. We want to increase our client’s feelings of dignity and self-respect and help them live their lives with a sense of purpose and meaning. Our goal is to help them reengage in their lives and find joy in life. We offer individualized non-medical programs to help them manage or overcome the chronic health issues they face.


Photos of Visiting Angels of Rockford


Services and Amenities of Visiting Angels of Rockford

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants
  • In Home Health

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Finances Bookkeeping
  • Home Maintenance
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Travel

  • Travel Details: Staff Will Travel 15 To 30 Miles To Provide Care.

Screening

  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques
  • Training Areas Extra: Palliative Care

Payment options

  • Insurance
  • Check
  • Payment Options Extra: Online Bill View And Pay

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

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Visiting Angels of Rockford

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