Visiting Angels of Rockford

Offers Home Care

71 Reviews
Call (800) 973-1841
Visiting Angels of Rockford (800) 973-1841
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Reviews of Visiting Angels of Rockford

71 Reviews Write a review

Home Care Reviews for Visiting Angels of Rockford

August 09, 2019

By Judy D_1

I am a current client of this provider

They are very good at getting back to me by phone, and they are right there when I have a question. I like that the girls that come and that the administration makes sure they are cooperative.
Provider Response
Thank you for confidence in our services! We're very happy to help out!

July 29, 2019

By Denise P_1

I am a current client of this provider

They offer companionship, run errands with her, and take her to doctors' appointments. My mom seems very happy.
Provider Response
Thanks for your review!

July 26, 2019

By Dr. B_1

I am a current client of this provider

We were going through a crisis at the time. I had Parkinson's and depression, and my wife had operations, so we weren't able to keep up on the chores. The service is very prompt, skilled, and caring. They have good follow up, and they met our needs.
Provider Response
I'm very happy we were able to help you in your time of need! Thanks for the great review.

July 24, 2019

By Anonymous_2177

I am a past client of this provider

My loved one has dementia, so it was helpful. I liked the caregiver that came, and they got along well with my loved one. They had a good relationship.
Provider Response
I'm glad that we can be of help to you in a difficult situation. Thanks!

July 22, 2019

By Wayne K_1

I am a current client of this provider

One of the main reasons is because I need to wear compression hose, and I need to have them taken off and put back on when I am showering. I have a home care person that is always here on time when she is scheduled. She does a good job.
Provider Response
Great! Glad to hear you are happy with your caregiver.

July 15, 2019

By Geraldine W_3

I am a current client of this provider

I never walk away feeling not good about it. I feel good leaving my mother with them. I would recommend them. They are flexible and the caregivers have been excellent. They have a good taste in their employees.

July 15, 2019

By Michele E_2

I am a current client of this provider

The most helpful part is that I know the person who comes to my mom's home is someone I can trust to take care of her the way I would. I would tell a friend a lot of things. I would tell them how easy they are to work with, and they really pair their people well.
Provider Response
I'm glad we can help out!

July 10, 2019

By May H

I am a current client of this provider

They take her places and help with the cleaning. The caretakers are very caring.
Provider Response
Thank you for your nice review!

July 09, 2019

By Mick B

I am a past client of this provider

The services helped a lot. I would have had to put her in a nursing home sooner. She helped give her a shower. She also helped me cook meals. They always followed through and checked up on us.
Provider Response
Thank you for your response. Our goal is help our clients in their time of need. I'm happy we've have been able to help you.

June 26, 2019

By Trudy & Gene T

I am a current client of this provider

They brought a really responsible and caring person into the home with us. They hire very good and stable people.
Provider Response
Thank you so much for your kind review! Our most important goal is to find the right caregiver for the right client and I can see it's working for you!

June 21, 2019

By Karen S_10

I am a current client of this provider

I only have one who comes half a day each week, but I look forward to her coming. She helps me a lot. They are very friendly, they are good at what they do, and I am just very happy with them.
Provider Response
Karen, We're very happy that our caregiver is helping you out in such a great way. Thank you for your nice review!

June 21, 2019

By Ray S_3

I am a current client of this provider

I think they're doing a good job. They could maybe have a little leeway in case of an emergency. The last time we missed was Monday, and I got a phone call late Sunday night letting me know that I couldn't go with my loved one on Monday, so we had to cancel. There is no leeway for emergencies.
Provider Response
Hi Ray, I'm sorry we let you down with a fill in. We work hard on having back ups for emergencies and almost all the time we're able to fill the open shift. Thank you for your review!

June 12, 2019

By Andrew P_2

I am a past client of this provider

They were very responsive, friendly, and courteous. They needed better availability of people to cover shifts.
Provider Response
Hi Andrew, Thank for your review! We strive to have caregivers available to match our client's needs and schedule. I'm sorry we didn't meet your expectations in your case.

June 12, 2019

By Anonymous_2005

I am a current client of this provider

They are very compassionate. He needs a lot of attention, and they are willing to do that. They were very personable, very honest, and very dependable.
Provider Response
Thanks for your great review. We love it when our caregivers get such nice feedback. It's one of the reasons we all love our jobs so much.

June 12, 2019

By Cara K

I am a current client of this provider

I don't have any balance, so they help me with my shower. They also clean up my kitchen. I recommend them all the time. It helps me do what I need done.

June 12, 2019

By Elizabeth S_16

I am a current client of this provider

The provider has helped me the most by helping me manage my household and energy levels. They are very good because they call before they send someone new.

May 25, 2019

By Lolly A

I am a past client of this provider

It was so nice to have someone there so I could leave and not have to worry. The people are all checked out first, and I didn't have to worry about that part of it.

May 25, 2019

By Sandy D_5

I am a current client of this provider

A lot of the caregivers have been the same, which has taken a lot of stress off the family. We have gotten used to them. They are reliable, and I have been happy with their care.
Provider Response
Sandy, thank you for your kind review! I'm glad we're able to help your family out in a tough situation. I know our caregivers are very devoted to your Mom.

May 09, 2019

By Virginia L_5

I am a past client of this provider

They made me feel comfortable and secure. I knew they were here if I had an accident or if something did not go right. They were very caring, weren't pushy, kind, and pleasant.
Provider Response
Hi Virginia, I'm so glad we could help you on your path to recovery! Thanks for the great review!

May 09, 2019

By Mona M

I am a current client of this provider

They assist him with all activities and make meals for him and give me a break. I like the caregivers and their customer service.
Provider Response
Thank you for your 5 star review! I'm glad we're able to be of help to you!

April 29, 2019

By Susan P_13

I am a past client of this provider

We were relieved because we knew she was taken care of. They were very attentive to my loved one, and they stayed overnight. We didn't have to worry about anything.
Provider Response
Hi Susan, I'm happy we were able to help your family out in a tough situation. Thank you for your kind response.

April 25, 2019

By Karie S

I am a current client of this provider

Having them there prompts her well being and her dignity. I have them for shower purposes. They have a lot of turnover. I have had their services since January and I have had 3 different caregivers.
Provider Response
Hi Kari, Thank you for your 5 star rating! I'm glad we can help. I am sorry we have some turnover with you. We will work harder to minimize this!

April 24, 2019

By Anonymous_1735

I am a current client of this provider

They socialize, do housekeeping, and go shopping with me. The caregiver I have now is really great and I love them.
Provider Response
That's great. We're happy that your caregiver is working out well!

April 22, 2019

By Lowell S_2

I am a current client of this provider

They keep her from going into assisted living. They are the only ones that I have had contact with and they seem to be doing their job.
Provider Response
Thank you Lowell, I'm glad we're able to help stay in her home.

April 22, 2019

By Cheri D_1

I am a current client of this provider

They have helped my mother by having someone there to watch her while I am not there. The customer service has been great. Whenever I have to make a change in the schedule, everyone is very pleasant and accommodating.
Provider Response
Thank your Cheri! I will pass your kudos to our office team!

April 09, 2019

By Phyllis E_3

I am a past client of this provider

Well they usually got somebody here that was good that we could work with, and they were always on time. I was usually able to get them on short notice Well they made me hopeful that if I needed something like that, I would probably use them again. I was usually able to get them on short notice
Provider Response
Hi Phyllis, Thank you for your excellent review! I'm glad we came through for you on short notice.

April 09, 2019

By Linda L_13

I am a current client of this provider

They free up my day so that I don't have to worry about what is going on with my loved one. I would highly recommend them. They do a really good job with my loved one. The ones who take her out for activities are good and the ones who stay home help to clean and do what she likes to.
Provider Response
Hi Linda, Thank you for your very positive recommendation! Our mission to to ease the burden on family members as well as clients. I've very happy that we are doing that for you!

April 09, 2019

By Anonymous_1809

I am a past client of this provider

They helped by sending a helpful caregiver. The office answers quickly.
Provider Response
Thank you for your 5 star review!

April 09, 2019

By Rene F

I am a current client of this provider

Sometimes the vehicle they drive is not suitable to my needs. The person they paired me up with is great.
Provider Response
Hi Rene, I'm glad you like your caregiver.

March 25, 2019

By Gloria N_1

I am a current client of this provider

They have helped me with appointments. They see what needs to be done. I am pleased with the person that comes. She gets a lot done, and she is friendly.
Provider Response
Hi Gloria, Thanks for you nice review!

March 25, 2019

By Anonymous_1585

I am a current client of this provider

The caregiver goes grocery shopping for me and picks up my cleaning. They don't do much in the home. I don't like the idea of the caregiver having to sit here for 15 minutes doing paperwork on my time. They should be able to do that off the clock.
Provider Response
Thanks for the feedback. I will discuss it with the team.

March 19, 2019

By Nick G_2

I am a past client of this provider

I got to do what I had to do and I was able to get things done. I was able to leave and not worry, and that was great. They have always been accommodating to the times that I have needed them.
Provider Response
Thank you Nick, for you nice review

March 19, 2019

By Trish M

I am a current client of this provider

They have been helping her around the house. She enjoys their company. Everybody has been really prompt and on time.
Provider Response
Trsih, thanks for your nice review

March 11, 2019

By Geneva K_1

I am a current client of this provider

It is good. There is somebody there to watch over her and make sure she takes her medication. They are the only ones I have dealt with, but they are good. I haven't had any problems.
Provider Response
Geneva, thanks for your nice review!

March 11, 2019

By Carolyn P_8

I am a current client of this provider

I appreciate the caregiver's personality. It's not all work. They'll spend time talking to me and doing puzzles with me. They're always on time and do more than I expect them to do. The caregiver I have is as friendly as can be. I have no complaints.
Provider Response
Hi Carolyn, I'm glad the caregiver is a great fit!

March 11, 2019

By Barbara T_6

I am a current client of this provider

There is somebody to help my mom if she has to go to the doctor, get a meal, or get her laundry done. They help her shower and dress. If you get a good caregiver, they are very helpful. If you can't get the same one every time then it's not so great.
Provider Response
Thanks Barbara for your review. We strive to make sure that we provide the same caregivers week over week.

March 11, 2019

By Mary J_17

I am a current client of this provider

They clean and bathe her, make her bed, and wash her clothes. I like that they do their job well and care.
Provider Response
Thank you for your kind review!

February 26, 2019

By Larry W_4

I am a current client of this provider

I love them. They seem to know me and I know them. I like sports and they will do stuff with me, like go running. They know me and talk to me.
Provider Response
We're very happy to help you out.

February 21, 2019

By Vivian B_4

I am a current client of this provider

It's the woman that they have. She's knowledgeable and does a lot of things. I like their company and the care giver that I have makes me lucky.
Provider Response
We're glad we're meeting your needs and both the office team and caregiver are working for you.

February 20, 2019

By Eugene G_1

I am a current client of this provider

The main thing is that the caregiver is able to help my husband with the bath. I have my own limitations, so I'm not able to do it. They are easy to get ahold of. They are local so they know the weather situation.
Provider Response
We're glad you are happy with your caregiver!

February 20, 2019

By Ruth S_2

I am a current client of this provider

We have stairs for laundry, and she does the laundry and keeps the floors clean and nice. The caregiver became a part of the family. I don't want them to charge us for the days that are taken off.
Provider Response
Thank you for your review. I will look into the charge situation for you.

February 13, 2019

By Leonard S_4

I am a current client of this provider

The caregivers that they have are very good. They have helped in a lot of different ways by having them here when I need them. They have an overall good program, and I am satisfied with what they have. I can't see what they could do to improve, but in some ways they are not consistent.
Provider Response
Thank you for your review. We will hard to be more consistent for you!

January 29, 2019

By Frank P_4

I am a current client of this provider

They have made things a lot easier by taking good care and because I can depend on them. I like that I can depend on them and that they do what they say they are going to do.
Provider Response
Thanks for your great review. I'm glad we are able to make your life easier!

January 24, 2019

By Dick F_2

I am a current client of this provider

They help me with my husband, and she does exercises with him. They are there to help my husband, and they do anything I want them to.
Provider Response
Thanks for the great review. I'm glad we're helping out your husband.

January 14, 2019

By Wayne H_1

I am a current client of this provider

The services make it possible for me to live. They're always available and they're very knowledgeable. They care about me.
Provider Response
We are happy to have you as a client! Thanks!

January 11, 2019

By Anonymous_1250

I am a past client of this provider

They helped provide companionship. They followed the instructions we had and took good care of him.

December 18, 2018

By Mary-Stuart C

I am a current client of this provider

They help me daily with dressing, providing food, cleaning my house, and providing conversation. They care about matching people well.
Provider Response
Thank you Mary Stuart! It's been a pleasure to help you in your time of need!

December 13, 2018

By Debbie M_9

I am a current client of this provider

They help the most by just making sure he takes his medication and having him move around and all. They could have the caregivers not talk so much about their personal life.
Provider Response
We talked with the caregiver about this and she resolved to refrain from not sharing so much. I'm glad your happy with our services.

December 13, 2018

By Thomas C_8

I am a current client of this provider

There is nothing they can improve that I can think of. I am happy with where it's at. The representative I have is good. She is just fine.
Provider Response
We're glad with your happy with help you're receiving!

November 27, 2018

By Shirley B_8

I am a past client of this provider

They were very helpful in the evening with getting him back to bed, I could not have done it on my own. They were very helpful in getting my loved one out of bed and showered.
Provider Response
We are very glad that we were able to help take the burden off of you.

November 20, 2018

By Patricia T_1

I am a past client of this provider

She did things that I wasn't able to do and she did them well. I thought they were pretty thorough with finding a caregiver to suit me.
Provider Response
Thank you very much for your vote of confidence!

November 20, 2018

By Jeanine W_1

I am a current client of this provider

They have freed me up from caretaking. They are flexible.
Provider Response
Thank you for your great review. We're very happy that we are help to be a positive impact on your family.

November 09, 2018

By Marion L_1

I am a current client of this provider

They have been very helpful for both of us. Having them get him up and clean and dress him in the morning has been the most helpful. I have recommended them already. They match my schedule and anytime that I need someone, they have someone available.
Provider Response
We're very happy that we are able to be of help to you. Thank you for recommending us to others!

November 09, 2018

By Glenn N_1

I am a current client of this provider

They are doing well with the care, so I don't have to worry. They are consistent. All the ones I have seen at my mom's home have been good.
Provider Response
I'm glad we're able to take some of the burden off of your family. Thank you for the great review!

November 09, 2018

By Rich N

I am a current client of this provider

The provider has helped my mother recover some of her activities of daily living. The head of the local agency has been super responsive.
Provider Response
Thanks for the great review! We try our best to be of service when families need us to step up>

October 25, 2018

By Lorretta R

I am a current client of this provider

She is always willing to do something more. She has a wonderful personality and great kindness. They are very efficient and listen to my needs.

October 11, 2018

By Michele E_1

I am a current client of this provider

They take care of her house pretty well for her by keeping it clean and doing her laundry. They work with you and communicate well with you. It is nice that they are very reliable.

September 14, 2018

By Florence S_2

I am a current client of this provider

They help me with everything I need done like cleaning, bathing, laundry, and doctor appointments. I would recommend them because I used them a few years ago, then I got hurt and started using them again.

August 24, 2018

By Jeff T

I am a current client of this provider

It's taken some of the guilt off of my shoulders. They had a lot of preparation, and my mom has a strong connection with the caregiver.

August 20, 2018

By Patricia T

I am a current client of this provider

I don't need them to be honest. I can get along without them. Maybe I'll have them do more later. I'm happy to know they're coming. I'm not handicapped yet. I just wanted to set them up in case something happens. I think it's wise to be prepared at my age of 87 to have help available.

August 13, 2018

By Terry K

I am a current client of this provider

They upgraded her life and enabled her to stay home. I like the people because they are dependable and do what they are asked.

March 14, 2018

By SjdJdd

Other

We have been using caregivers from Visiting Angels for close to 2 years. The caregivers are very kind and attentive to our mom. She is very dependent and they provide for all of her needs-cooking,cleaning, bathing, feeding. They arrive on time and we are always informed if there will be changes. We have needed some extra days covered and they have always been able to accommodate. Highly recommend Visiting Angels!

February 23, 2016

By Tim43

I am a current client of this provider

We have people coming in from Visiting Angels twice for eight-hour shifts everyday, and that's working out at the moment. It's a very positive relationship that developed between my mother, and the two different caregivers. They do take her on errands, drive her to her appointments, they do prepare her food, they go to the market together and shop. They help her with some of the housecleaning when she needs help or things that are a little bit more than she could do, and just giving her company. They are very dependable, very kind, and very caring.
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About Visiting Angels of Rockford

We offer holistic, comprehensive programs to help our clients retain as much of their physical and mental abilities as possible. We want to increase our client’s feelings of dignity and self-respect and help them live their lives with a sense of purpose and meaning. Our goal is to help them reengage in their lives and find joy in life. We offer individualized non-medical programs to help them manage or overcome the chronic health issues they face.


Photos of Visiting Angels of Rockford


Services and Amenities of Visiting Angels of Rockford

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants
  • In Home Health

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Finances Bookkeeping
  • Home Maintenance
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Travel

  • Travel Details: Staff Will Travel 15 To 30 Miles To Provide Care.

Screening

  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques
  • Training Areas Extra: Palliative Care

Payment options

  • Insurance
  • Check
  • Payment Options Extra: Online Bill View And Pay

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

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Visiting Angels of Rockford

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