BrightStar Care Ft. Myers / Naples Bonita Springs, FL

Stacey W_1

Gloria is very helpful, and it makes it so that I don't have to go and help her. We really like my mom's caregiver, Gloria.

Terri_2

Hire skilled people that know their job and don't fall asleep. They need to be very clear about what level of care is needed and what is being provided. They need to make sure these people are skilled and bring their own food. They need to be focused on their job. There was one gentleman who came twice, he was excellent. When my dad got up, he would get up and walk behind him to make sure he didn't fall.

Anonymous_1738241793

There are so many things that I'm not able to do, and I have an aid here who can help me do them. They need to communicate better.

Isadora_1

It is a help that they come during the day to watch her while we are sleeping. They always show up on time and everyone is nice.

Laura _7

The caregivers just take the burden off of me in order to make my experience positive. I would recommend the agency because I like that the quality of care is great, and the caregivers are just outstanding. They take such good care of my father.

Denise_4

The service provides me the flexibility to do things I need to do. The agency has communicated fairly well. They keep me informed of any issues.

Kenny_1

The staff can communicate more about any changes. The staff can improve its communication because I am not notified if there is a change in caregivers.

Joe T_14

They could provide a care person that understands memory-impaired patients. They could provide me with a caregiver that could take care of my wife.

Susan H_82

The agency take care of my needs The agency is comprehension and have great quality caregivers.

Peter S_13

They were there and gave him what he wanted. They came right away and they had plenty of help.

Anonymous_1721734413

The agency has been willing to work with me for anything I need from them. I like that they're so responsive.

Marcia B_9

The agency has make the intake positive and they were attentive to our individual needs. We were very pleased with the placement process and the matching process with our amazing caregiver.

Linda P_41

Having help with meals has been very helpful. I like the people that are coming to help me. There are some that are better than others.

Jesus M_1

They have helped me with everything. The ability to speak with them in Spanish is a major component for me. I like the disposition of the people. They come willing to do what we need.

Anonymous_1715075054

They made sure she didn't fall. They showed up on time.

Thomas R_20

They were just giving me excuses why they couldn't do more to help me. The nurses say they don't have any information from the doctors.

Larry G_9

They were very good about working with me on my schedule. The physical therapist really knew what she was doing and really helped me get things going. I was really hurting and she was very inspirational about getting things done. I appreciate what they did for me. They're very helpful and they knew what they were doing. I would highly recommended them.

Michaela D

It has been a major impact. I have a great experience with nurse from home.

Michael A_15

They are good at taking care of my dad. They have been accommodating.

Aida M

They have made my experience positive by sending me good people. I like that they send me good care.

Diane _10

I didn't have to worry that he would get into trouble when I was gone. I could get out of the house. I would recommend them because the services were very good, and the caregiver was on-time. He seemed to be happy with the person who spent time with him.

Lucy S_4

They help make my life easier by picking up errands. I like this company because they're punctual, and they do their job really well.

Thomas N_8

It was everything that I needed at the time. I actually sent them someone to apply to them. She hasn't heard back from them. I like that they respond, and the nursing care and clean up care was fine. They didn't do physical therapy because the doctor didn't say I needed it.

Daniel C_14

I would like them to come and not to cancel on my appointments. I would like for the agency to be more punctual to when I go to the clinic and to not cancel more appointments.

James R_26

They helped me with my exercises and following up I liked that they were compassionate and did their job.

Santos L

The lady understood me well. If they don't, they just guess what they should do. They send responsible people.

Timothy H_5

The caregivers showed up on and off. I would not recommend Brightstar until we can get proper care.

Paul H_24

If they improved their communication between the techs and staff, that would make it more positive. I would like them to improve communication between the techs and the schedulers.

Anonymous_6878

She was good but could only do so much while in my home. I like that they came to me and the caregiver was friendly.

Susan _14

The agency got another caregiver to come and help when I was sick. I like this agency because I have very good luck with my caregiver.

Hossein M

It gave me time to do my job. I liked that they were reliable.

Brenda M_18

They are very important to me. The girls are my arms and legs since I can't do things myself. All the people they hire are nice, and I've had good experiences with them ever since I hired them.

Anonymous_5517

The caregivers have helped my mother the most with companionship. I like a lot about the agency. The caregivers/the team they have put together for my mother is really great.

Jean G_9

They have been here for me, take me shopping, and do my laundry. I like most of the women, they have been very anxious to help.

Mary D_43

They never showed up on time and I always had to figure out if anyone was coming or not. The health aides weren't effective because they did not watch my dad properly.

Anonymous_5401

They helped me the most by giving my mom security, so she went alone so much. I like that they are very accommodating to my moms needs.

Janice "Jan" S_1

They were helpful and able to take me where I needed to go. I like the fact that you're there when people need you.

Donald K_9

BrightStar Care could make things easier by helping me take a shower and get myself dressed afterward. They need to improve and increase their staffing.

Ellen D_7

They will give me lunch and medication. I like that they're always on time and they're nice.

Janet L_1

It relieves me of a lot of help with my husband. They are very organized.

Susan _6

They could have staffing and consistency. The staffing could improve.

John R_38

It would also be nice if the caregivers could do some extra housework. The biggest thing the agency could improve is to make sure the same aid comes every day.

Roseanne B_1

It allows me to go grocery shopping. She treats him like a person.

Sonya P

My mom cannot bend, and her problem is taking care of her feet. I feel like they have helped her a lot with that. They have excellent communication skills.

Dorie G

When we have a problem the office takes care of it. I like the caregivers and they are very skilled and kind.

Anonymous_5194

They help me with my exercising. I like that they sent me a really good therapist.

Tonya D

They go at my pace and help with my therapy. I appreciate the care that they give to me. It's professional but personal.

Anonymous_5075

They could have hired more charismatic and talkative people. I wish they had more people that could work. I wanted caregivers that did more.

Wendy I

Its been really easy to work the caregiver. They make her bed and help get her ready for the day. I like that they are constant and shows up on time.

Annette E_2

They kept sending me different people. I would hope that they would put more effort in. I had one girl fall asleep and my father called out for a good half hour. She was still sleeping and I nudged on her knee and she did not wake up. I had another girl bleed all over the rug in my father's room.

Rebecca "_2

I had to run home every day from work to care for my husband but their services provide me with a bit of relief. Their communication is really good and they are very accommodating.

Marla L_1

They have really helped me by being here when I need them to be. I would like them to respond to my calls and messages.

Katherine (

She helped George with everything he asked for. They responded in an emergency situation without hesitation for a new customer, they were awesome.

Mary F_25

They gave me instructions on how to use the walker and gave me exercises to do when they were not there. They were knowledgeable, kind, organized and on time employees.

Nancy L_13

It was perfect in every way. They were punctual, there, and took care of dad.

Kenneth M_10

They have helped me by increasing my independence. I like my primary aid, Vanessa. They are very reliable.

Beverly N_2

It helps me out a lot. The people that I have worked with are very easy to talk to. They are all very nice to me.

Samuel S_2

Ever since my accident, everyone has been checking up on me to make sure I am alright. So far, I have had very good care. The caregivers are very nice people.

Tammy D_1

There is nothing they could have done better, that rating I gave is because of the things done on my end. I liked that the nurse and physical therapist were very sweet, on time, courteous, kind, and knowledgeable.

James M_35

They ran errands with me. I liked their service. They knew what to do.

Mary W_33

I do not have to worry about my husband when I leave the house so that is a good thing. They are there when I need them. I have had several different workers and some were better than others. I am down to one worker now and she is very good.

Betsy S_2

They helped me the most with showering my I liked that they had good health precautions.

Judy P_14

Our caregiver is on time. We respect each other. I have been recommending BrightStar Care because I am happy with the way things are going. I am happy with our caregiver and their professionalism.

William A_4

It has made my dad's life easier. It's a peace of mind on my end as well. Initially my dad liked a specific caregiver and they weren't sending that caregiver.

Royce S

The nurse is a really nice person and she's great with the kids. She's very patient. She needs a raise. We absolutely love the nurse. She's amazing.

Rhonda _3

The care is excellent. It keeps me going. I need infusions every 4 to 5 weeks and it is great and working perfectly. The care that I have gotten has been phenomenal.

Amanda R

The agency helped me to walk better and that was helpful. I liked just that BrightStar Care helped me do exercises.

Jerry P_11

They help the most with being very competent and willing to do all that I ask. They take good care of my wife. I like that they are very friendly and that they do what ever needs to be done.

Jason S_2

My wounds were very severe, and they let me do things at my rate, they took their time. They were very accommodating and prompt.

Anonymous_8

It has allowed me to deal with a busy schedule while still making sure that my mother is taken care of and able to get to medical appointments. They are focused on providing care and they are responsive which is a big thing, but there has been a large turnover rate within the time we have been with them.

Beverly N

I am under some stress because of my husband. She helps me with changing the bed. She takes the pressure off of me. I have had various girls. The girl that is working for me right now is outstanding. She is very capable and helps out in every way.

Chris A_1

It didn't quite work out the way we thought, but it wasn't the fault of BrightStar. They did what they were supposed to do in the way they were supposed to do it.

Wilmore

They show up and take care of her on a regular basis. My wife has improved since they started coming. I would recommend them because they show up on time.

Rebecca R_2

It is a bright spot in my life to have someone so understanding and supportive of me as her mom. We have had the same provider who is an RN who comes monthly, and my daughter has mental health and dementia issues, and the nurse has been professional and empathetic.

Thomas B_7

She welcomes their visit every time and feels that they care about her. I like their connection to the patient.

Carol S_37

She enjoys when they come because it gives her someone to talk to and gives her company. She gets to see a new face. I really don't have anything to complain about. The girl that comes now doesn't really do much but give her a bath. She could do other things to help out, but she doesn't. There are a lot of other things that need to be done. She is in a better mood when they come over. All the girls that have come so far have been so nice.

Karen _2

It makes a big impact because they have a very helpful and kind attitude. They are willing to do anything you ask them. They take a personal interest in their job. I like the person we are assigned. We are satisfied with the caregiver that comes everyday.

Tracy P_1

I'm his only family member here. I can't be there, so it helps me. I never have to worry. There is always somebody there. If somebody can't come in, they find someone else.

Jim M_15

They reacted when things came up in a logical and professional way. From the beginning, the flexibility was great.

Anonymous_2601

I only needed someone to bathe my mother.

Beverley P

They help the most with taking care of my mom when in the facility. They help her eat and take her to the bathroom. I like that that they are easy to work with and that I have no problems with them.

James M_29

We pay for the care. They were really flexible. I like the responsive, customized care.

Peter P_1

They showed up and cleaned, and they gave companionship. They could have been more timely and have an ability to change staff as needed.

Marie E_1

She is always on time. He seems to be very happy with her.

Charles R

It helps to have someone there to care for me when I need it. I like that the schedulers are trying very hard making sure someone is available to do the job. The CNAs in general have been very good.

Robert "_6

I need to get some consistency in the help, and I need them to be knowledgeable in simple housekeeping skills so that I don't have to monitor and train them. I've had four or five different caregivers in a short amount of time.

Frank _1

The big issue is having continuity in who comes. It is a little pricey, but it is okay. It is hard finding the right person. We went through several different people.

Kathy K_5

We had an issue with one of our caregivers, so we called and they got us a new one. Training the caregivers in simple food preparation.

Nancy S_15

The actual caregivers have, for the most part, been extraordinary. The client refuses most of the care and so it is difficult, but her quality of life has improved because she has someone there in case she stumbles or anything. If she was cooperative, then they would be perfect. The supervisor that initially came out to do the checks and tests, was very nice and is to this day, very accessible.

Milli L

They made it so that we can get out. We have help. I like everything about their services. The girls are great and attentive.

Shirley P_1

They helped the most by fulfilling the care and they worked with our schedules. I feel like they really accommodated our situation.

Francessca C

They make my father's life easier because they are tending to her instead of him doing it. They have sent quality people to us.

Nonye

They didn't really impact them, but that is more about my brother and not BrightStar. I don't have a problem with their services, but I would not recommended them more because of the cost.

Donald K

They have helped me the most by helping me with infusions. I like that their basic service and care has been excellent.

Elizabeth W

It's been great. It relieves some of the stress on me. I like the quality of the two caregivers. They're amazing.

An N

She is excellent. She infuses medicine for my son. The nurse is very good!

China M

They were helpful in their knowledge and insight about my ankle. I like that BrightStar Care is very friendly. They answered a lot of questions I had about my ankle, and they are very helpful with answers in order to know what to expect.

AnneN

BrightStar Care provides in home care to my mother and am extremely happy with the staff, both in the office and that provide the care to my mom. I live out of state and working with BrightStar has provide me such peace of mind and I trust my mother is in wonderful hands with them. All the ladies are very caring and compassioante with my mom, I can see they all truly love what they do! I highly recommend BrightStar to anyone needing care for a family member or friend.

Karen M

My therapist was very good and really cared about me. I was very well-prepared for my physical therapy when I left BrightStar Care.

John M_17

I would tell someone that the caregivers from BrightStar Care are well-trained and do a good job. In essence, BrightStar Care acts as a babysitter for my loved one and helps her get to bed. She has pretty severe Alzheimer's. I don't think that she is fully cognizant of what is going on, but they certainly save my wife and I time.

Scott M_2

I don't know what I'd tell someone. BrightStar Care does good work. BrightStar Care did everything fine for me.

Dennis G_4

BrightStar Care did not tell me that all they would do is on the care plan, they would come for a little while but then the caregiver decided to only do the dishes and clean up. BrightStar Care could have had a greater impact on my life by being more upfront about what they were going to do.

Christopher G

BrightStar Care is professional. The service has helped the most by making everything really easy for me.

Jack148172

The doctor who works with Brightstar is also the doctor for my client, friend, and patient, and this was all seamless and happened perfectly. It’s a rotating four guys 24hrs a day; they are charming and wonderful, and they care of my friend. He is kind of functional, and they are to make sure he doesn’t wonder off the reservation. He didn’t take his meds for a day, and then he got violent. He tried to hit the caregiver, and the caregiver’s first reaction was "How can I help Kenny to not hurt himself?" They are nicer than I would expect people to be. I was just amazed.