BrightStar Care Central Connecticut West Hartford, CT

Helen T_5

My mom was in the bathroom and Caroline was standing outside the door and the caregiver called to her, and she did not answer so she peeked in, and she was slumped over. The caregiver called me over, and we got the ambulance right away and got her to the hospital. She is a live-in and is always there. Caroline is a Godsend and I could not do it without her. She is my right arm, she is so good.

Shirley B_37

The caregivers are always paying attention, and they do things that I find too difficult to do on my own. So far, the quality of the people that they hire is very high.

Anonymous_1720542669

They were helpful to the extent that we had them. It didn't need to be that extensive. I knew going in they couldn't give us care, but we were desperate. It wasn't their fault for not having the care we needed.

Mike P_15

They help with bathing, cleaning, and feeding. They assessed everything first and they are compassionate.

Angelina Z

We're able to get an ease of mind to sleep in a little later and make sure she's okay. They are friendly and pretty personable.

Anonymous_1716302681

They help her bathe. They accommodate my schedule.

Kathleen B_20

They make my job easier by taking care of Filomena for us. My favorite thing about them is their communication and their great services provided.

Dan B_13

They were there to help me out when I needed it, and they were always there when I needed it. They are very efficient, friendly, and extremely helpful.

Anonymous_7678

I haven't used them enough to make much of an impact. They really just help transport my mom. I haven't used them enough to give a recommendation.

Charles J_8

It was really good. They were fast. They were able to get me an aide quickly. The aides were good.

Kim C_16

It has helped him to be more mobile. I like that they actually care about my dad. They really go above and beyond to find the right person for him.

Maureen B_7

It allowed us to have a break from providing care. Most were excellent, some had better interpersonal skills than others. They were knowledgeable and able to do the care needed.

Nancy W_40

They keep my loved ones safe. I like the communication from the office.

Rose M_10

They need to shop for food for my father and giving us status updates on his well-being. They need to have more feedback about how my dad is doing. They need to provide full meals.

Anonymous_5499

It just gives me peace knowing somebody is with my aunt to take care of her. I think they should give their people a little rest time. They need to give them days off.

Kristin L_3

They listen when I complain about things and get it fixed when something goes wrong. I like that they have good communication for me, and my dad seems to like the one aide they provide.

Kevin B_19

They could've provided people who were capable of doing the job. The second caregiver left in the middle of the night and left my cousin alone. My cousin fell out of the bed and the ambulance had to come.

Susan S_64

It has been helpful to have them, but I think they can have more initiative. They can have more ambitious employees that have initiative.

April R_5

They need to send me charts to show improvement. They need to improve on communication.

Dorothy G_7

My caregiver drives me where I need to go. They are very punctual and kind.

Erika W_3

They made it possible for us to be with our loved one. I liked that they made us feel comfortable.

Laurie _2

They helped me with an issue that I had with one of the caregivers. I like that they respond immediately if there is a problem.

Donald F_5

She makes me meals and takes care of my bedding and laundry and waters my flowers. I like the promptness of the people that help me.

Ruth P_7

They just need to be consistent when they come for the appointments. I like that they were responsive with people but I got a different person every day which I didn't like as much.

Field Y

It allowed us to get some sleep, and it established a little bit of regularity to her life. We loved Jane; she took care of Kinley.

Edward "_2

It is a necessary service. It needs to be done by someone, and they do it well. They're very efficient. They do what they say they're going to do.

Heidi S_10

They've helped with consistency and engaging my mom. They seem to be responsive to my and my parents' needs. The caregivers have been good.

Anonymous_4138

The service for me have been outstanding. They are good and I connected with the caregiver.

Laurie R_3

They could have more continuity with caregivers. They were compassionate and willing to work with the client.

Jennifer B_23

We want a live in caregiver. They need better caregivers. They need more training in nursing.

Alta L

IT has made me anxious because some of the caregivers are excellent and others are not so much, but the ones are good. I cannot function without them. I would like to have more of the same caregivers instead of just getting different people. I had a very bad time getting people on time. Sometimes they just wouldn't even show up.

Estelle F

They are making my life easier now. I am getting a series of radiation and after five weeks, they are driving me to the hospital and waiting for me. When I am finished, they take me grocery shopping or take me home. I like that they are very anxious to please.

Anonymous_5049

It has been a little wishy-washy. I don't think they are doing a poor job but they are not doing a great job either. They could do a little better. They need to improve on engaging with the client and making sure they are taking their medicine and things.

John M_65

They have a bad impact. One of the person coming to my house said call if there were problems and I called and they did nothing about the problem. The workers should do more work.

Eileen R_5

They could attend to her more. They were very expensive and they did very little for my mother. They did not engage with my mother. The caregiver was on their phone multiple times and talking outside.

John B_51

They have helped us the most by staying on top of my dad's various issues. I would tell a friend that they are caring.

Fred P_5

They have been available for her. They could improve their communication.

Tim M_2

They've been able to provide consistent care for my mom, 24 hours a day, 7 days a week. They hire very good caregivers.

Michael M_54

If I did not have them during the day, I would not be able to work. The people are pretty nice. If I call them for any reason, I can talk to anyone and they will help me.

Anonymous_4685

They were very lazy and spent a lot of time on their phones. There are a lot of issues we have with them. Some staff has not been competent at their job.

Marilyn E_4

In the past we used them for my husband regularly but now it is more sporadic. The few times I have used them there have been no complaints! The agency has always been reliable.

Anonymous_4431

They helped me the most by providing care for the client. I like that they are responsive to our needs and they were accommodating.

Anonymous_4478

They took care of my mom and they were companions to her. We liked that people came and took care of my mom.

Fran C_2

Everyone that met the caregiver instantly liked her. They are very accommodating and quick to find someone to meet our needs.

Gail H_3

It makes my life easier, since I don't have to transport him. They should have the service when I need it. They are efficient and get the job done.

Daniel C_5

She seems happy. They've done a good job so far.

Anonymous_3872

They get people to come and take care of my husband. I have to have someone here. They should have more interaction with their employees.

Anonymous_3890

The last one that came went over time with the laundry because he did not gauge his time properly. I did not let him leave until he finished. The main thing that they need to improve on is hiring people that know their job and love it. It may take paying them more.

Anna F_3

My mother has a care twice a week. We like the aides she is very nice. BrightStar Care communicates with me they are easy to talk to.

Carolyn C_4

She remembers to do everything without me having to ask her to do something. Everyone there is very pleasant.

Val M_3

It gives me peace of mind. They are willing to listen and they are very adaptable.

Pam O

It gives me relief and I don't have to worry. We have some really nice people that come.

Chris B_12

We are still trying to figure out when is the best time of day for them to come and what help she needs. I don't have enough experience with them to advocate for them.

Cyndi K

The aide only comes out once a week, so it doesn't have a huge impact. When they are there, they are helpful, but they are only there for a few hours. This evening, they couldn't find an aide to visit my in laws. There was no one available.

Paul D_4

It's the worse care that I have seen. They could not leave when you are paying for 24 hour care. They can improve everything. They need to improve communication and vetting of medical staff.

Stuart R

They keep me on a regular routine and keep me exercised and medicated. They are courteous and friendly and very thorough in what they do.

Mary F_18

Their employees always showed up on time. I needed transportation, and they always showed up on time. They're very willing to work with you. They're willing to accommodate your needs.

Sandra W_9

The most helpful part is having company that we know we can trust. The caregivers have been great, and they are easy to get a hold of.

Diane L_4

They've been helpful in taking care of my mom, and they are able to do what she needs. Everything has been good, and my mom has been happy with the service. I have no complaints.

Mark M_13

They should have provided more experienced home care people. I think they needed to take better care of human beings.

David P_19

They are available on short-term notice. They are reliable and professional.

Phyllis C_4

I am not directly in the home because I am the case manager. I believe that they primarily help her with her light housekeeping. They have somebody there to help her live independently. They are very responsive to when people call.

Matthew M_2

They were there overnight because he gets up to use the bathroom. Having the person there got him back and forth without falling down. They seemed to be reliable. They always showed up.

Felix V

They help with washing the clothes, which is a big help to me and my spouse. My spouse doesn't have to worry about me so much. I like the ability of the employees. I'm able to talk to them, and it's nice to speak with those people.

Anonymous_2702

They could have sent people who we knew and people who weren't trying to run the whole show. They send new people every time they came, so it was hard to get used to the same person coming regularly because they are not the same person every time.

Peg G_1

They helped the most by showering and dressing her. I liked that they had a nurse on staff.

Norma P

They get me to my appointments on time. Whenever the car arrives, I would like it to be ready for me.

Nancy B_22

Everything was fine. We just used them for two days. We would use them again if we needed them. They were very responsive and followed through.

Kathleen B_10

She is very hostile to them. They are tolerant, and they wait her out. They do the best they can. They are responsive, professional and terrific.

Carrie C_1

I'm out of state, so it made it very easy to have someone to go over there and assist him when he needed it. They were very helpful. All of the staff was very pleasant.

Martha M_6

They assign the right people and they are very communicative. The head of the franchise is all over everything and really takes care of everything.

Anonymous_2018

It's kind of hard when you have a different person every time because I have to explain everything to them every time. I would like to have the same person. I don't like the idea of having a different person every time.

Chris S_7

She knows me personally, and I don't have to worry about anything. The specific person I use I really like. She is fantastic.

Patricia -

They have made a huge difference by enabling me to go to work and knowing that someone is here with my mother all day. They are very good about when there are new staff members to come over and introduce them to my mother. That is a service that I think is above and beyond.

Francis_22

The service was adequate. Please do not use this company if you intend to use them for a long term care policy (reimbursement). They submitted nothing to the insurance co. then pretended the person who submitted it was no longer with the company. The stress of not being reimbursed was a significant contributor to causing my Father a stroke.

Anonymous_1756

The management was very nice. The person that came out wasn't super well-trained.

Anonymous_1793

I trust that my loved one is with someone taking care of them. I like that they offer training in dementia care.

Natasha H

They help me to be informed about my loved one's status at home and help him to do better with his life. I like everything about them, the structure and model, the people, and the owner of the branch that we are using.

Jennifer G

I like the fact that the ladies have been here to provide services that he needs. They see to it that he is not stressed. I like the quality of the caregivers who come to provide him with care.

Nannette F

They could provide a consistent person. When they send someone new, they should send me enough notice so I can train the person on how to put his braces. They need to have more consistency and send the same people.

Jane P_3

It is such a relief that such responsible people are with my dad every minute, 24/7. They have immediately, from the day we started, been all about helping my dad and giving us people that are experienced.

Anonymous_1522

They made sure my loved one had someone around them to help. They did what I asked them to do, for the most part.

Debra S_3

It helps me the most by being able to know they are there at night time so I don't have to. They seem really responsive. They communicate well and immediately do what needs to be done when I call or they call me.

Lucile R

They are helping to redirect her. They are very thorough and punctual.

Mary D_5

They are helping a lot but we have only been here for a few weeks. The woman who comes is just incredibly competent in a whole bunch of ways. She helps me get the house under control. She'll help me, help David, help pick up the house, and does it willingly and competently. My problem is that we have not used a previous service so I do not have anything to compare them against. I would say more communication from the main office. Sometimes we have had someone show up that we weren't expecting and a warning would have been nice.

Beverly L_4

They have helped the most by taking initiative in taking care of my loved one and their condo. I don't know them too well yet.

Lauren O

My mother is able to live independently, also I don't have to be there every day which takes a big burden off of me. They are really good, they are very organized, and the caregivers are good.

Paula N

They've been dependable in getting my husband to his radiation treatments. It's very important to us. I like the quality of the people that are working there at all levels.

Bernard C

They have helped her the most by helping her get in the shower. I am getting too many caregivers coming in. I would like a consistent caregiver. I went through several agencies and they work the same way.

Anonymous

The caregivers only worked when they had to. If they could sit all day and watch TV, they would have. They need to keep a steady person to provide care, instead of changing caregivers.

June S

I needed them. It's an excellent company run by caring people. The staff is all very good.

Rosemarie B

Whatever I request they, assist me with. They are reliable. They send a fill-in if someone can't come.

David G

I don't get that many of them, but they're good and come in at a usual time. They try to be attentive to my needs, and ask questions about what can they do for me. Most of the caregivers give good care and ask what they can do for you, while some others just come into work.

Audrey d

We tried for a long time to have them give us two particular caregivers. One of the caregivers was really good, but they told us she was in a car accident. Then they said she was fired. If it wasn't for the current caregiver we have, we probably wouldn't be with this company. They could have given us the caregivers we wanted from the beginning.

Anonymous

My loved one wasn't sure if they wanted the care or not but the person that I talked to was very nice and told me to do the paper work just in case my loved one needed the services. They stayed with my loved one while they were asleep.

Doris T

The communication can improve from the office. My life is easier because I am able to do things outside of the house.

Robin B

I really enjoy BrightStar Care a lot. They are very good. I have no way of driving anymore, and I cherish them. I can go places now, so that is fantastic!

Jacqueline G

They're very good. Everybody there is good. There's not much they can do at this point, but she's well taken care of.

Zella F

I had used BrightStar Care twice because I had both knees replaced. The initial caregivers that were sent to care for me were not qualified. I expressed my dissatisfaction to BrightStar Care and was pleased that two people were sent that were far more qualified. The second time around was a lot better because I spoke with BrightStar Care's coordinator and told them about my first experience. The services made a positive impact once I got the right caregiver. The caregivers were able to take me to doctor's appointments because I was on pain medication and could not drive due to my knee.

Jill B_2

BrightStar Care brings me good 24 hour care. BrightStar Care takes care of me all day and they help me get back up on my feet.

Sandra D

BrightStar Care made my transition very comfortable and very professional, I am very lucky. BrightStar Care got me back on my feet.

Anonymous_786

The caregivers do vary in personalities and some gel and some do not. The caregiver have a positive impact. I request things from the caregivers every now and then.

Delores M_2

I would tell someone that BrightStar Care responds immediately, and they make sure my dad's needs are taken care of. The caregiver will give my dad a shower and keep him safe in the shower.

Rosemarie S

BrightStar Care is a company that you can count on. I felt confident in BrightStar Care after talking to them. I was completely at ease. BrightStar Care saved me. I just had a hip replacement, and so BrightStar Care was crucial in providing the necessary care for my wife. It sounds ridiculous, but BrightStar Care was perfect in their services. I couldn't have been more satisfied, and my family couldn't have been more pleased with how BrightStar Care was able to help my wife.

Theodore F_1

BrightStar Care has a special paper about what the company offers. Whatever it says, it is true. I have a very good peace of mind because of the services.

AliEbner

Our family is currently using the services of Colony Care at Home for my Dad. Their staff is professional and courteous and they really understand the importance of being flexible with their clients. We have been very pleased with the care that my Dad has received and their team is willing to do anything they can to help us.