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Right at Home - Palo Alto

230 S California Avenue Suite 200, Palo Alto, CA 94306

(650) 249-0656

Verified Partner

4.85

(56 reviews)

Offers Home Care
Top rated on Caring.com

2022, 2023, 2024

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Reviews of Right at Home - Palo Alto in Palo Alto, California

4.85

(56 reviews)

    Top rated on Caring.com

    2022, 2023, 2024

    View More

    Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    Anonymous_1715626679

    5

    May 13, 2024

    I am a current client of this provider

    It frees up a lot of my time that I did not have before. The people that call for scheduling are easy to work with. They are quick to fill for people that cancel.

    David L_27

    4

    May 13, 2024

    I am a current client of this provider

    In general, things are great, but sometimes it can be hard to find caregivers on short notice if a regular caregiver is sick and cannot come to work. They are pretty flexible and their caregivers are generally well qualified.

    Provider Response

    David, you have been wonderful in co-creating the care experience with us. We've worked so well together to find the right caregiver, and your feedback has only helped us to strengthen our training program. Thank you for choosing us as your care partner.

    Ralph H_10

    5

    May 3, 2024

    I am a current client of this provider

    The agency got a caregiver out quickly, and they have worked with me on scheduling. I like the personal touch of the agency.

    Barbra B_1

    5

    April 8, 2024

    I am a current client of this provider

    I like that they keep me informed. I like their commitment to the care they provide and their level of excellence.

    Provider Response

    Dear Barbra, Family is how we would describe you and your aunt. Our caregivers love her and care for her deeply.

    Alfred

    5

    March 22, 2024

    I am a past client of this provider

    Right at home is exactly has great service the caregivers are fantastic we need help and we used them for over a year for our family member so caring so respectful and responsible all the staff that we dealt with., but 3 of them were Jennifer,Medina and Sandra they were so kind hearted they treat our family member like their own mother. I would highly recommend and encourage everyone who needs help like we did to use right at home services. Because they are extremely caring human beings we were so grateful for everyone that supported as on difficult times.

    Provider Response

    Your heartfelt words truly touch us, Alfred! Knowing that our care made a positive impact fills us with gratitude and joy. Thank you for entrusting us with the opportunity to serve your family—we're here to support whenever there is a need for care!

    Elisenda R

    4

    February 5, 2024

    I am a current client of this provider

    Having their resources for help has been very good. They can improve the consistency between caregivers.

    Provider Response

    We're glad to hear you find our services very good. We continue to expand our caregiver network with highly qualified and compassionate individuals. You have been an incredible care partner, and we feel blessed to support you and your family!

    David P_40

    5

    October 18, 2023

    I am a current client of this provider

    I didn't have to do much because they were always there. I would recommend them because they do an extraordinary job.

    Provider Response

    Thank you so much for your kind words, David! We are grateful for your recommendation and are delighted to hear that you found our service to be extraordinary. It's our pleasure to be there for you, and we look forward to continuing to provide exceptional support. If you ever need anything in the future, please don't hesitate to reach out.

    Anonymous_6761

    5

    October 9, 2023

    I am a current client of this provider

    My caregiver is really good and looks after me. They are reliable and they listen and help me.

    Provider Response

    Thank you for taking time and writing for us. We are here to provide care and support, and we're delighted to hear that you appreciate our communication. Your satisfaction is our priority, and we're committed to delivering the best service possible.

    Sabra D_1

    5

    October 3, 2023

    I am a current client of this provider

    It makes everyone feel more comfortable to know that my mom has somebody there to help her. It also frees up time for me and siblings. They are paying very close attention to their employees.

    Provider Response

    Thank you for your heartwarming review, Sabra! We understand how challenging it can be when a loved one needs extra support and care. This is why we're dedicated to being by your side, ensuring that mom receives the care and support she deserves. We're grateful for your trust, and we'll continue to provide compassionate care.

    Edward (_1

    5

    September 6, 2023

    I am a current client of this provider

    I don't have a worry in the world. The service I am getting is good.

    Provider Response

    Ed, thank you for your heartwarming words. At Right at Home Peninsula, our mission is to bring peace and comfort to your life, and knowing that we've accomplished this for you is so incredibly important for us. Your satisfaction is our biggest reward!

    Jay 777

    5

    August 29, 2023

    I am a current client of this provider

    Right at Home healthcare agency did a fantastic job while I was in the Bay Area for some medical treatment. I needed very specialized care in that I had to lay flat on my back while being driven to various medical appointments and back to my hotel. Gulraj the owner was able to find me a caregiver who was able to not only care for me but provide transportation so that I was able to lie completely flat. The caregiver Kenneth was timely, warm, caring, and competent. Gulraj was completely engaged with setting up my arrangements and making sure that everything went according to plan. When I needed medication picked up, even after hours, they were able to do this for me as an accommodation. I can't say enough about this company and caregiver. They were absolutely the best.

    Provider Response

    Dear Jay, Your heartfelt review truly warmed our hearts! It's wonderful to hear how Kenneth and our team made a difference during your time in the Bay Area. We genuinely care about our clients, and it's moments like these that remind us why we do what we do. Should you ever need us again, know that we're always here for you.

    Lois G_3

    5

    July 19, 2023

    I am a current client of this provider

    I couldn't do without her. Hulda helps me with my daily routine, and shopping, and takes me to my appointments. Hulda is outstanding, so I'm rating everything based on her. Also, they check in with me every once in a while to make sure everything is okay.

    Provider Response

    Lois, thank you for your kind words about Hulda! We're grateful for your positive feedback and thrilled to know she's been outstanding in assisting you. We'll continue providing excellent care and support. Feel free to reach out if you need anything.

    Anonymous_7487

    5

    June 13, 2023

    I am a current client of this provider

    It has been a positive experience because she really likes that they take the time to match her with the caregivers that come out. I like that they operate the company in a professional manner.

    Provider Response

    Thank you so much for your kind words! We work hard to match the best caregivers to each and every senior. These relationships really make a difference!

    Susan P_28

    5

    May 15, 2023

    I am a current client of this provider

    I wasn't able to stand or walk, and someone was able to help feed me. They came to my home and interviewed me and ask me what I needed.

    Provider Response

    Thank you for your kind words, Susan! We are delighted that we could match the right caregiver to your specific needs. We always believe that quality care stems from a thorough assessment of your needs. We are committed to always going the extra mile! We are here to help, always.

    Henry A_6

    5

    April 5, 2023

    I am a current client of this provider

    They've had one caregiver that has been understanding what's required. Consistency of having the same person here. I like that the owner takes personal pride in getting things right.

    Provider Response

    Dear Henry, we're glad that Sushila is doing her best. On a personal note, I love interacting with you. It's always a learning experience!

    Kon B

    5

    March 17, 2023

    I am a current client of this provider

    They allow me to go shopping and do things that I have to do, they are necessary. I like that they are very caring, efficient and helpful in every way.

    Provider Response

    Thank you to you and your family. You mean as much to us as Tofia means to you. We feel honored for the opportunity to serve you.

    Samuel H_6

    5

    March 7, 2023

    I am a past client of this provider

    The caregiver did some housework for us. I would recommend Right at Home because the young lady who came twice a week did everything we needed her to do.

    Provider Response

    Dear Samuel, You folks were extremely kind to our caregiver and Kathleen was a pleasure to serve. Take care!

    Susan L_31

    4

    February 13, 2023

    I am a past client of this provider

    I think it went well, he was self-sufficient and just needed someone in the house when needed. I developed a good working relationship with Gurash and I think that dealing with him was a positive experience. The personnel that are sent out are a little too inexperienced, and the age range is really too young.

    Provider Response

    Thanks Susan! It was wonderful how you and Jacque always gave us great feedback so that we could serve your father well till the end. We will always remember his charm.

    Karen R_26

    5

    February 6, 2023

    I am a current client of this provider

    I like Right at Home because there is always someone listening to my concerns.

    Provider Response

    Karen, it was a pleasure serving your mother. We are always here for you whenever you need us. It was heartwarming to see a family so involved in their mother's care.

    Pamela H_14

    5

    February 2, 2023

    I am a current client of this provider

    They help me do things that I could not do on my own. They listen to me, and respond.

    Provider Response

    Thanks Pamela! We loved that we could make your life more comfortable.

    Margaret K_9

    5

    January 19, 2023

    I am a past client of this provider

    The caregivers were proactive and sympathetic. I like the staff.

    Provider Response

    Thank you for your kind words, Margaret! Our caregivers are the backbone of our work. We take immense pride in our dedicated team. Their training includes all of the technical components of caregiving, as well as the essential bedside mannerisms. Being proactive and sympathetic is so important in a caregiver. We're delighted to serve you!

    Monika P

    4

    January 19, 2023

    I am a current client of this provider

    I like the majority of the aides, but some are not as active to make sure he gets out of the wheelchair, and doing activities. They could encourage the patient to be more active. I like the open communication, when I have a request they respond quickly.

    Provider Response

    Dear Monika, It's wonderful to take care of your father because he is so responsive. He tells us exactly what he needs, and is very open about sharing feedback about our caregivers. He makes everyone's life a lot easier, and caring for him becomes all that more gratifying. Take care! Gulraj

    Anonymous_6698

    5

    November 5, 2022

    I am a current client of this provider

    They manage to make sure that somebody is here. The caregivers are good quality and they've been here long term.

    Provider Response

    Thank you so much for the kind words. Our commitment to our clients' well-being is not possible without our caregivers. Thank you for acknowledging them!

    Greg S_13

    4

    October 6, 2022

    I am a current client of this provider

    They have done above and beyond on what they say. I like the caregivers.

    Provider Response

    Dear Greg, Your father is a gentle and loving person and our caregivers feel blessed to spend time with him. We're happy to see that he's recovering well and we're looking forward to the day that he will be fully independent again. We care for him deeply!

    Eric H_5

    5

    October 5, 2022

    I am a current client of this provider

    The caregiver keeps her active and provide the care she needs. The care that they have provided for my mom has been great.

    Provider Response

    Eric, we're glad to be there. We're so happy that our caregiver and your mother are so compatible. They're two peas in a pod and we're so happy that they have each other.

    A W

    5

    September 20, 2022

    I am a past client of this provider

    If you are looking for a company to help take care of your loved ones, please speak with Gulraj at the Right at Home, San Mateo office directly. You will instantly feel at ease. Before I found Right at Home, I had hired, then fired three other well known organizations to take care of my father. Their staff was lazy, sleeping on the job and could care less about my dad. I was so relieved to find Gulraj at Right at Home, San Mateo. When we first spoke Gulraj was interested in my dad, his history, passions and needs. Everything I mentioned, including that my dad was a photographer, was written down and shared with the care team. They would all engage my dad, make him laugh and make sure he was comfortable. The staff were incredibly supportive, helpful, concerned and compassionate with my dad. I never had to worry if staff was late, sick, lazy or sleeping. Gulraj kept a good eye on everything and has been the most caring owner of a senior care company I have ever found. He answers his phone, supports everyone and helped through some difficult situations. Gulraj and his team are their for their patients and it shows. My dad has now passed away, but Gulraj and his staff were there to the end and I couldn't have coped without their compassion and fantastic support. Thank you all.

    Provider Response

    Thank you so much! Caring for your father and walking this journey with you for the last few months was an honor. Your father was a resilient and kind man, who lived an incredible life. His photography shots all around the room, and his corresponding stories around those pictures, brought his spirit and our caregivers' spirits to life!

    Kathryn A_4

    5

    September 3, 2022

    I am a current client of this provider

    The provider is always available to call and give caregivers whenever they're needed I like that they are very resposable.

    Provider Response

    Kathryn, we greatly appreciate your positive feedback! Our commitment to being available whenever you need us and providing responsible caregiving services is at the core of what we do. Your satisfaction and well-being are our top priorities, and we're here to support you whenever you require our assistance. Thank you for choosing us as your care provider.

    Margaret R_6

    5

    July 14, 2022

    I am a current client of this provider

    The agency has been like family. I like how they provide personalized treatment.

    Provider Response

    Thank you Margaret! We love working with your family and we feel connected to all of you. We recall fondly our first meeting where you introduced us to everybody in the family, and it was so valuable to get to know all of you. We especially enjoy the cooking advice that we get! Take care!

    Jack and Roberta S

    5

    July 5, 2022

    I am a current client of this provider

    They are a very big help to me. I like that they see what needs to be done and they do it.

    Provider Response

    Roberta, we love the relationship that you and our caregiver have together. We will do everything we can to always preserve that. Wishing you good health always!

    Whitney S_1

    5

    May 3, 2022

    I am a current client of this provider

    They are also cooperative and they take direction. They are reliable and they come on time.

    Provider Response

    Dear Whitney, We feel privileged to take care of you. You are full of life and have such a nice temperament towards our caregivers. We truly feel that there isn't anyone that you've met in life that you haven't loved.

    Jennifer G_9

    5

    February 2, 2022

    I am a current client of this provider

    They provided a wonderful caregiver. They are very responsive whenever I have a question.

    Provider Response

    Jennifer, your mom is very important to us. She deserves the best of care and we are grateful that we are part of the solution. Take care!

    Elizabeth C_23

    5

    January 11, 2022

    I am a current client of this provider

    Right at Home has treated him with respect and patience. They have an attention to detail and make sure he doesn't fall down or eat food that is too unhealthy. I like the quality of customer service from Right at Home.

    Provider Response

    Betsy, thank you for the honor that you give our caregivers. It really shows your culture and values in the way you reciprocate to them, and we are grateful to you personally.

    Dorothy D_7

    5

    December 7, 2021

    I am a past client of this provider

    At the time, I really needed the services. My caregiver did some things for me that I wasn't able to do myself. The agency did exactly what they said they would for my care.

    Provider Response

    Thank for the kinds words, Dorothy. We hope you're getting a lot of time for reading, crochet, and watching sports!

    Marilyn & Jack A

    5

    November 5, 2021

    I am a current client of this provider

    They are very proactive in checking in. They are proactive and they reach out to check up on the care.

    Provider Response

    We are so privileged to work with you and your family. We are delighted that we can continue to help you live independently at home. We are looking forward to one day meeting those cats that get scared and hide every time we visit!

    Rita D_4

    5

    November 3, 2021

    I am a current client of this provider

    I only had her two months and I have them twice a week and on those days I really enjoy her, I think she is a good friend. I have been very happy with this agency. I like the one that I have very much.

    Provider Response

    Rita, you are such a friendly person that our caregiver enjoyed your company just as much as you enjoyed hers. Wish you all the best!

    John P_44

    5

    October 18, 2021

    I am a current client of this provider

    It provides a lonely person with much needed company. The client gets along with the people they send.

    Provider Response

    John, we are so grateful to see the beautiful relationship between our caregiver and your mother. They're great company to eachother!

    Anonymous_5275

    4

    October 5, 2021

    I am a current client of this provider

    The caregiver is very helpful and great but the agency has to invest a little more training in dementia. With the current caregiver I can't leave - I have to make sure everything is okay. It's only average because we like the person they've placed with us, but they don't have the training that was promised.

    Provider Response

    Thank you for the feedback and we do realize that we had needed to fine-tune this caregiver's training. We are happy that we were able to adjust the situation (again with your feedback) so that things worked out for you and your family. It's always a partnership in finding the right match and I'm glad that we worked together.

    Dolly P_1

    5

    August 20, 2021

    I am a past client of this provider

    They did anything and everything I asked and more. I had an exceptional caregiver.

    Provider Response

    Dolly, you were a delight! Our caregiver had the time of his life helping and learning from you and your husband.

    Alice R_4

    5

    August 9, 2021

    I am a past client of this provider

    They've made my life easier because I couldn't move around. They were necessary for me to get anything done. I would tell a friend that the staff was eager to please.

    Provider Response

    Alice, I remember you saying that you "had never met a stranger". You really kept your word. All the caregivers became fans of your friendly nature!

    calbikeboy

    4

    July 23, 2021

    I am a past client of this provider

    We used Right at home for the end of my Father's life care. Right at Home has a majority of excellent care givers. One was not and we asked that they not come again. We needed medication administration and Right at Home was unable to administer for us. The caregivers arrived on time and would usually jump if asked to do something. If one does not need medication administration, I recommend them . Thank you for your assistance in the care of my father at the end of his life.

    Provider Response

    Thank you for understanding our limitations, as home-care agencies (including Right at Home) are not allowed to dispense medication by law. We were honoured to take care of your father and make him comfortable in the last stages of his life. We wish we had more time with him. He went too soon. He was a gentle man that was very kind to the caregivers.

    Bette R

    5

    July 14, 2021

    I am a past client of this provider

    She was driven around, and they took her out to walk around the neighborhood and other exercises. They were very attentive when I called them, and they helped with our needs.

    Provider Response

    It was a pleasure serving you Bette. Both our caregivers were quite fond of you, and we look forward to your next visit to the Bay Area. Take care!

    Anonymous_4825

    5

    May 20, 2021

    I am a past client of this provider

    I had her after surgery. It was okay. I didn't have them for too long, just a couple of nights, and I was asleep most of the time.

    Samira A

    5

    April 9, 2021

    I am a past client of this provider

    It was a huge impact for me, as I was making all the calls. The owner is really sympathetic and caring. He checked in even when he didn't have to.

    Gina A_2

    5

    March 8, 2021

    I am a current client of this provider

    They provide quality care. I like the quality of care provided.

    Brenda

    5

    November 19, 2020

    I am a current client of this provider

    After the first phone call I knew I picked the right company! Dan gave me first class attention. All my worries were set aside about "Who's going to help me care for my Dad". The employees are very caregiving and treat you as part of family. Couldn't do this without.

    Michael K_9

    5

    November 13, 2020

    I am a past client of this provider

    I loved the caregiver that was sent out to us. They were very responsive.

    DG

    4

    June 26, 2020

    I am a current client of this provider

    We're using Right at Home for my mother. They help with grocery shopping, light housekeeping, just generally watching her, making meals, and taking her to doctors' appointments. The aides are very good and very caring. Our communication with the agency is good. We text, exchange emails, and make phone calls. They're all very accessible in that sense. I'm thankful for their service.

    Danilo M

    5

    February 24, 2020

    I am a current client of this provider

    It's a 100% improvement. The caregivers are very accommodating because my loved one is difficult sometimes. They want to please me. I speak directly with the owner and they try to accommodate any wishes I have for my loved one. It's an ordeal for me as his wife.

    David Holcombe

    5

    May 17, 2019

    I am a current client of this provider

    My mother-in-law had surgery in January and again in February. R A H came once a week to assist her with breakfast/lunch as well as bathing/dressing as needed. I am the main caregiver and R A H came in to allow me time off. The people who came in were kind and concerned. They sat with, conversed with, and attended to all needs. I was appreciative of their professionalism and support. R A H also communicated with me to follow up on performance of employees as well as progress of my mother-in-law. I would highly recommend R A H should you need assistance and support.

    Phills

    5

    June 19, 2018

    I am a past client of this provider

    I was very happy with your caregiver, Diana and Shelly. They were excellent. They were very helpful and supportive to me and Leo. I would highly recommend Right at Home

    Barbara125640

    5

    December 5, 2016

    I am a current client of this provider

    We hired Right at Home, and it has been good so far. The caregiver is very conscientious and very good to my mother-in-law. The agency itself is really good with matching the people we want. Very friendly and seemed to be on top of everything.

    B. K.

    5

    December 19, 2015

    I am a past client of this provider

    Thank you for all the great help my mom received!

    Kris S.

    5

    December 18, 2015

    I am a current client of this provider

    Thank you for your wonderful care for my dad.

    Katherine C.

    5

    December 16, 2015

    I am a past client of this provider

    The concern and care with the comfort of our gentle soul touched us. The caregivers were wonderful. We will certainly recommend your firm.

    Faith O.

    5

    October 28, 2015

    I am a past client of this provider

    Our family appreciated the speedy and responsive help that Right at Home provided for our father. They helped at a time we really needed the assistance.

    Annette17

    5

    July 31, 2015

    I am a past client of this provider

    Right at Home had provided me a wonderful caregiver for several weeks. The caregiver anticipated my needs and delivered service with care and style. I highly recommend Right at Home!

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    Services and Amenities of Right at Home - Palo Alto in Palo Alto, California

    Agency Type

    • Full Service Agency

    Range of services

    • Companion Care
    • Personal Care Assistants

    Types of care

    • Doctor Visit Companionship
    • Light Housekeeping
    • Transfer Assistance

    About Right at Home - Palo Alto in Palo Alto, California

    Right at Home provides personalized in-home care and support for seniors and adults with disabilities. Our caregivers are trained to help with everyday tasks that have become challenging. This may include meal preparation, laundry, light housekeeping, personal hygiene, medication reminders, mobility assistance, transportation and other tasks. We offer services for those with special care situations such as Alzheimer's disease, Parkinson’s disease and other dementias; diabetes; stroke recovery; and hospice care. Whether you are looking for a few hours a week or immediate, 24-hour care, we are here to help. Call us today to learn more about the services we can provide you or a loved one.

    Custom Care Plan

    We know everyone’s needs are different, so we create custom, client-centered care plans based on our unique five-step approach to care. We take time to get to know you by discussing your health history, physical and cognitive abilities, daily routines, and personal lifestyle and preferences. This conversation is important to us because we want to help you determine the level and types of care you need and match you with the best caregiver to help you continue to live successfully at home, or wherever you call home.

    Caregiver Training and Care Supervision

    When you choose Right at Home, you can rest assured that our caregivers will deliver the care you or your loved one needs. Every caregiver goes through an extensive interview process, including background checks. We provide initial caregiver training through our Right at Home University before they can provide care, and we provide ongoing training to support best care practices. All of our caregivers are employed by Right at Home and are bonded and insured.

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