StarLight CareGivers, Inc.

dancingfish

My sister and I have engaged StarLight CareGivers twice to take care of my aging parents. The 1st time was for in-home help as my parents were still living by themselves. We ended the service when my parents moved to a senior home with assisted living services. The 2nd time, which was in late 2021/early 2022, StarLight provided round the clock assistive care as my father transitioned from nursing home back to his apartment at the senior center. The care team was caring and kept good records of daily routines and transmitted the info to my sister and I daily. The care period was during the Covid Delta surge where mom and dad's senior home had very strict antigen test requirements for outsiders. There were good communications between the care team and my sister and I, and they jumped through the hoops to find appropriate caregivers when dad contracted Covid at the senior home. StarLight made sure there were no coverage disruptions. My father has Alzheimer's and was not used to care givers other than mom. The caregivers from StarLight were patient and resourceful and was able to handle dad and provided the care he needed. I couldn't say enough good things about StarLight. If you need care for your loved ones, I recommend strongly you consider StarLight.

AlanKarp

My wife has needed a caregiver for the past 10 years. We've used private caregivers and several agencies. Starlight was the most professional of the agencies. They answered the phone promptly and took care of any issues, such as a caregiver stuck in traffic, with a minimum of fuss. Once they even sent someone from the office when the caregiver was unexpectedly delayed due to a sick child. The caregivers from Starlight were very well trained, something I can't say for the private caregivers or the other agencies. In addition, once they got to know my wife, Starlight found caregivers that she looked forward to seeing. The only problem we ran into is the high cost of living in the area. Two of our favorite caregivers had recently moved to the area but found they couldn't afford it and left after a few months. I wish there was a way for Starlight to have rewarded them with higher pay even if it cost us a bit more.

Steve 95128

We have used Starlight Caregivers for the past 4 years and they have been great. The team of caregivers that supported my Mom were very helpful and I felt they really about my Mom's well being. Equally, the office staff has been very helpful and proactive when there has been is any change to personnel or schedule. I am very grateful for the support they given my Mom these past 4 years and highly recommend them.

TreciD

Absolutely superb services by Starlight CareGivers for our 90 year old Mother over the past twelve months! Prior to engaging Starlight, we struggled with other companies that did not have the depth of caregivers or flexibility to meet our changing needs. Starlight has been outstanding in every regard---every caregiver has been caring and well qualified, and Starlight has consistently met our recurring schedule requirements plus other adhoc requests to accommodate our busy family dynamics. We have also been very pleased with their thorough and timely communications---both via the portal and group text messages for coordination whenever needed. The administrative staff are extremely professional and responsive and clearly stay closely engaged with their team of caregivers. We could not be more pleased and provide our strongest possible endorsement for Starlight’s highest quality caregiving services.

Shelly Blanshei

Starlight caregivers have been helping us take care of our mom for the past 2 years from part time to 24 hour care and even still as we have moved mom to memory care and now, supporting us as mom recovers from a fall and surgery. Thankfully we found them 2 years ago when we were challenged to find reliable trustworthy care. Having Starlight caregivers as part of our team has been nothing short of miracle and I really mean that. I want to call out 3 specific areas of excellence. Genuine care: It is as if there is a family member with mom at all times. They bring things to our attention as they notice everything when it comes to moms health and wellbeing. When mom is in their care we sleep well at night. Most recently they have validated for us some concerns we have over the care our mom is receiving in her memory care facility and because of this validation and oversight we are moving mom to a safer environment. Personalized care: Starlight spent countless hours working with us to find the right caregivers for my mom. They took the time to ask all the right questions to be sure that they fit the right caregiver with our moms physical and emotional needs. They reacted swiftly when a caregiver that was not the right fit (not because of the caregiver but because our mom was very demanding and critical). They approached every issue with a can do attitude and the utmost professionalism. They always looked for a solution and found one quickly. Communication: This is the icing on the cake. Their communication with our family is exceptional. They respond to emails and texts almost immediately and they do not waste time. When it comes to the care of an elderly person they know what is needed and they make sure they get the job done. We needed last minute night care for mom when she went into skilled nursing and they were there within hours of our request. We thought it would be needed for just a few nights and it turned into much longer. Every morning we receive a report about how mom did over night from caring and protective caregivers. If you are in need of care for a family member you do not need to look any further. They will be a part of your team and they will give you a peace of mind knowing your family member is in caring hands.

ldoyle

Caring, kind team who came through for us on short notice

rzau

My family hired Starlight Caregiving initially only for daytime, 12 hours at a time, to assist my father as his ability to get around and care for himself became impaired due to illness. It gave us peace of mind to have someone with him in case he needed help, and to also ensure he took his medicine on time. My father requested caregivers who spoke Mandarin Chinese, although English was fine as well, and Starlight provided many for my dad to meet, starting with a different caregiver each day for a few days, then asking for feedback. My sister and I were able to communicate this via a group text message feed with their administrative staff, which assisted with narrowing down which were the best fit for him. The text messaging was also handy for schedule change requests, instances where a caregiver arrived after the retirement home front lobby was locked (so we had to meet them ourselves), and other times where quick responses were needed. Once we settled on a regular schedule, 7 days a week of 12 hours per day, it was typically the same 3 caregivers that came. Schedules and caregivers assigned, along with their daily notes, were visible through an app. This kept us informed on how our father was doing without having to ask him every day. When I was able to be in town with my father, we could reduce hours or skip days with at least 48 hours notice. About 3 weeks after starting, my father's condition declined to needing 24 hour care, and Starlight was able to fill that need within hours, the same day. There were a couple of scheduling mixups during our time with Starlight, but they always hurriedly filled the shift as soon as we notified them of an absence via group text, and the prior caregiver typically stayed until someone else arrived unless we said it was ok to leave. Nan/Sarah graciously once stayed over an hour longer and waited in the lobby to let the next caregiver in through the locked door. During our 6 weeks with Starlight we experienced 10-15 different caregivers, daytime and overnight, in 12-hour shifts. We found them to be caring, adaptive to my father's needs, conscientious, and respectful of my father's condition and dignity. Although of varying experience levels, it seemed just about all of them had past personal experience with pancreatic cancer in their families or clients. One caregiver, Roanne, had even worked at a sister facility/retirement home as a CNA in their assisted living area. Their willingness to talk to me about their experiences and what to expect really helped me personally as well. Overall, we are grateful to have found such a responsive and caring company to assist us and provide my father with the care he needed. I would not hesitate to contact Duanni and her team for service again.

DJ for Dag

I'm responsible for an elderly friend who lives 100 miles from me. I signed up with Starlight over two years ago to provide a Care Manager and daily caregivers (ranging from 10 hrs/day to 6 hrs/day). Since then they have scheduled capable and caring caregivers through a variety of schedule changes and crises (including COVID!) without a blip. The Care Manager is available to handle anything that comes up - taking my friend to doctor appointments, helping during moves (from one facility to another), buying and delivering necessities that come up, and taking my friend out to lunch often to an old favorite restaurant of hers. I am able to see their schedules and daily caregiver reports online. The owner, care manager, and office staff are all available to me via phone and email, and have always been very responsive. My friend has not been easy to care for, often resistant and argumentative. I have always been confident that her care is excellent. I highly recommend Starlight.

Tracee C

I highly recommend Starlight Caregivers for anyone who is looking to have a loved one cared for. Our family is presently using Starlight Caregivers for the second time in the last few years. A few years ago, I needed help for my mom, who lived alone and was at a point where she had difficulty cooking and caring for herself and was also developing mobility issues. With difficulty getting down her steps to just go outside and no longer able to drive, she was alone all the time. At that time, I met with Duanni H. who was incredible to work and communicate with, as well as being very understanding and comforting. We started with someone a few hours every other day, which gradually increased to full-time care, but not yet 24-hour care. Starlight was incredibly flexible and was always able to schedule caregivers right away whenever the schedule needing changing. Once it became evident that my mom needed 24-hour care as she started falling when trying to get to the bathroom during the night, the cost of in-home 24-hour care was the same as that of an assisted living facility and that is when it was decided she needed to move and we would no longer need Starlight's services. Fast-forward two years and my mother-in-law had a series of incidents that left her needing 24-hour care after being hospitalized for several months. Now my husband's family needed help and I recommended Starlight. Wanting to assure for themselves that Starlight was the best choice, they interviewed several different companies. Starlight won hands-down. Angel from Starlight met with my husband and his brother and through her they were able to see that Starlight was the most professional company of all they interviewed with, as well as met all of the criteria they were looking for. Starlight is still providing care for my mother-in-law, although the hours and days have reduced as she improves proving that Starlight is always happy to adapt the schedule as needs change. All caregivers have been wonderful. It takes a special person to be a caregiver and all have been caring and compassionate as well as knowledgeable, efficient, prompt, and easy to work with as well. I know that Starlight goes the extra mile in checking backgrounds and qualifications, and in meeting with the person they will be caring for to assure compatibility. I also enjoy the website's family portal where we can look at the schedule, and see each caregiver's picture and qualifications. Angel and the office staff are readily available, quickly responsive, compassionate, always a pleasure to speak with, and always able to make sure all needs are met. I would also like to say that during this Covid-19 pandemic, Starlight has had their caregivers take all necessary safety precautions and we have never felt uneasy with anyone coming in to take care of my mother-in-law. Safety is our utmost concern and with Starlight, we have never once worried about her being at risk. As you can see from the above, I definitely trust Starlight Caregivers with my loved ones, and not only can I highly recommend them, but my husband's family highly recommends them as well

HaliH

We have had a great experience with Starlight Caregivers. They have provided in home care for my parents for about two years. Ever since we got consistent caregivers for my parents, we’ve been very, very pleased: the caregivers are attentive, flexible, and really compassionate. We also have found Starlight’s central management to be really great to work with and responsive to our changing needs. Special shoutout to Angel!

Elizabeth N.

We relied on StarLight caregivers around the clock when my father returned home from a recent hospital stay and needed extra care. He was frail (85 years old) and struggling with appetite problems. The wonderful, attentive StarLight caregivers fed him delicious food and coaxed him back to an almost 20-pound weight gain. Founder/owner Duanni H. is both compassionate and expert in assessing the problems of aging. She matched her caregivers to my father’s situation perfectly. Our family will be forever grateful to her, and to the brilliant caregivers who were assigned to care for our beloved father. I heartily recommend Starlight to anyone who is searching for highly competent, professional, and humane caregivers for their elderly loved ones.

txalphadog

Starlight caregivers came twice a week to help my father with taking him on walks, taking him shopping, and cooking meals. They've been extremely flexible with scheduling, and were always on time. Our last caregiver helped my father for an entire year, and was very interested in my father's general well-being in addition to her caregiver duties. She went above and beyond her duties. Duanni and her team were great to work with, very loving towards my family. We would still be using their services if my father had not passed away.

Kasumi

My father passed when he was 95 years old. We kept him at home as he was not a social person and loved to be home. StarLight provided us with * Full care, grooming, feeding, dressing, diapers, medicines, doctors, outings. * Staff responsible, arrived on time and good quality. * Office always responded right away. Over the years we went through many agencies, but StarLight was one of the ones we stayed with. Dad had dementia for many years and they helped us keep him going and allowed me to work. Duanni, Angel, and the caregivers were professional and caring.

EM200

Starlight Caregivers has been a lifesaver. When my mother left the hospital after a stroke, she was fragile and confused and could not be left alone, yet she was absolutely unwilling to live anywhere other than her own home. The situation had become an emergency when I called Starlight on a Thursday afternoon. By Sunday morning, Starlight had a complete team in place for 24/7 care and we were able to bring my mom home where a lovely caregiver was already waiting to greet her. I was extremely nervous about leaving my mother with strangers, but it has worked out far better than I had ever imagined. All of the caregivers have been extremely warm, competent, and helpful. There have been times when I know that my mother has been difficult to deal with, but everyone has been extremely patient and kind to her. Duanni and Angel are wonderful to work with. What has surprised me the most is how much they actually care about finding the right fit between the caregivers and client. After every shift, the caregiver writes up notes which the family can access on the website detailing what our mom ate and how she is doing. Overall communication is outstanding. Highly recommended!

ReviewsOnly

I am very grateful for the truly extraordinary services provided by Starlight Caregivers. For approximately two years, the caregiver worked with my brother who is schizoaffective disordered, in his mid 50s, and active. My brother lives in a residential care facility, but needed 1:1 attention especially to go on outings and to help mitigate his undesirable behavior and habits. To say the least, he is very challenging not just because of his mental illness, but also for his personal hygiene issues, cantankerous personality, and another medical condition. My brother is often noncompliant and smart enough to be tricky to keep breaking rules. The caregiver had to constantly strategize to encourage my brother's cooperation. The caregiver would visit my brother primarily for a few hours two days a week, and on occasion, there would be excursions that would last about six hours; even to this day, Starlight is the only service I trust to take my brother on long day excursions. Besides what is typically expected of caregivers, Starlight did so much more (e.g., going with my brother to apply for a state issued identification card, helping him purchase a bicycle, etc.). Because my brother is not often lucid, it can be difficult to decipher if he was satisfied with the caregiving; however, when I see positive signs (e.g., he is showered, wearing clean clothes, etc.) and he is asking when the caregiver will be there again, I know a job well done was accomplished. I could call them with confidence knowing they would accommodate a schedule change as they would have various team members working on the matter. Their entire team is stellar, compassionate, and professional. I've hired services besides Starlight, and I will confidently say that Starlight is the best all around from dealing with my brother hands-on, communication, flexibility in scheduling, competitive rates, and reliability. There are not enough stars available to give them an appropriate rating. Starlight, thank you for all you've done. 

Sdb510

Wonderful caregivers. Great attention to detail. Duanni, Angel and the rest of the office staff were on top of everything so my mom was in good hands from the moment they came onboard. Can't recommend them enough.

Su G

My elderly parents needed caregiving support after my dad was discharged from a skilled nursing facility following a fall last summer. I contacted and met with representatives from five different agencies. Ultimately my mom and I decided on Starlight Caregivers. That was the best decision we could have made! Working with the Starlight team over these past 9 months has been a pleasure and such a relief. The team is super responsive, knowledgeable, and they keep me updated and informed via text. I know I can depend on an experienced caregiver for every shift that is scheduled, which is very reassuring. When my dad first got home, the Starlight team patiently helped my parents and me find caregivers that were a good fit for both of their needs. My dad needed a lot of supervision while he learned to navigate their home using a wheelchair and walker. He needed extra support with daily living tasks, as well as trips to the doctor. My mom also needed supervision and support as she is unsteady and a fall risk. The Starlight caregivers were kind, supportive, and so patient! My dad has since improved, but the benefits of having caregivers, who are also supportive companions, should not be undervalued. My parents are eating healthier, the house is tidy and safe, and they are able to get to appointments. In addition, they enjoy having a companion to talk and do activities with such as puzzles, baking, and taking walks. For me, knowing someone is there to watch over and care for them brings such relief and peace. And now with the pandemic, I know they are happier, healthier, and safer in their home than anywhere else they could be. I am so thankful that we selected Angel and the Starlight team to provide care for my parents. I highly recommend them to anyone looking for a great team to work with when in need of caregiving support.

Krista F.

This service is a Godsend. When my mother needed help in 2017, Duanni was there right away for a very thorough and compassionate assessment. Her caregiver staff were great, and any issues were handled sensitively and expediently. When I suddenly needed to increase my mother's care to 24-7, Angel had a staff put together for this within hours of calling her. I am enormously grateful that Starlight was there.

Laurie F.

My family and I are very, very happy with StarLight Caregivers. The agency was recommended to me by a friend who has also had a great experience with them. StarLight Caregivers is expertly and professionally run by Duanni H. We started working with the agency in December 2019. Even before the COVID-19 pandemic, I was impressed with my interactions with her and her staff, especially Angel A. who has been wonderful to work with and very understanding and professional. During the pandemic, we have continued to use the agency and have been reassured by the all the precautionary measures they are taking to keep their clients and staff safe. We have worked with other agencies in the past, and we can confidently say that Starlight Caregivers clearly surpasses them. The agency has always been responsive to our requests and worked with us to find the right match for my father. In addition, the staff at Starlight are kind, helpful, and delightful people to work with. We are extremely happy with our caregiver. He is highly skilled, caring, professional, diplomatic, and understands just what my father needs and prefers in terms of care. I highly recommend Starlight Caregivers. Working with this outstanding agency has made a huge positive difference for our family! Thank you, Starlight Caregivers!!

WeldonFam

Making a decision about which home care agency to hire is incredibly difficult. Our family was managing care at home but it became clear that we needed to bring in healthcare professionals who could flexibly staff to our needs – for daytime shifts or full 24x7 care – and give us honest counsel. After tapping into local elder-care agencies, our geriatrician, and dozens of others' stories in online communities, we created our decision criteria: client-focused relationship-builders (not just sell us and hand off), an ability to engage with us honestly and humbly from day one, a care-team with a “can do” attitude (and expertise to back it up), and excellent online recommendations. And ideally a locally-owned company with roots in our community. The Starlight care team were on the short list of every one we talked to, and they hit it out of the park in all our decision-areas - from initial response, onsite meeting and assessment, and follow-up. And once we agreed to move forward, it was exactly as we had hoped it would be. Starlight’s CEO (Duanni), along with her care-managers, schedulers and all the caregivers, were all part of ONE team. Shout-out to Angel (our primary care lead), Tom, Leilani, and Vanessa – and all the caregivers who dutifully and passionately took care of our family - as if they were part of it. The team were incredibly responsive and caring: if a question or issue arose, a quick note to the group text got action (day or night, weekday or weekend), and the online portal provided detailed notes from each caregiver’s shift, so valuable when we needed to try new approaches or strategies. They also worked with us to match and tune the caregivers’ personalities to our family’s needs. We are so grateful for what Starlight has done for our family and give them our highest possible recommendation.

Richard Le

My 91 year-old mother needed caregiving assistance with medication, bathing, dressing and other activities of daily life. Starlight Caregivers came recommended to us from multiple sources, including a local senior agency, medical clinic, and three former clients. Their online recommendations set them a step above from their competitors. Duanni, the President and CEO, is a powerhouse former Business Development Manager (AMD), active in philanthropic organizations including the Rotary Club, Mentor Tutor Connection and Los Altos Chamber of Commerce. Her caregiver managers, Frances, Angel, Alejandro, and Samantha--driven and energetic--dealt with questions and needs in a caring, responsive and prompt manner. They communicate, accommodate, and listen, with customers coming first. Starlight hires only about 5% of applicants, most being certified nurse assistants or certified home health aides. They train and test them (required) regularly, and try to match personalities and styles to their clients. In one case, a caregiver that didn't seem to be a good personality match was quickly replaced. My mother and I have nothing but praise and appreciation for this agency, with their "can do" attitude, reliability and integrity. They are your "go to" for high quality caregiving.

RDodson

We have been working with Starlight for almost 3 years. Starlight has provided my family member, who has advanced dementia now, with amazing care every day. Starlight provides 24hour in-home care daily. They take care of her meals, bathing, safety, fun, health. The providers speak Mandarin (which is her language of origin), are so caring and protective of her, make homemade meals for her, allow her to have control and authority in the house while still safeguarding her wellbeing. As Starlight got to know my family member better, they have placed specific people in her life as caregivers to meet her needs, and these people have been working with her long term, for almost 2 years, to provide needed consistency. I recommend this agency to anyone I know who has a family member struggling to stay at home and to care for themselves. We have been so impressed by the agency's integrity, willingness to go the extra mile, accountability, everything one would want for one's family member. A +++

jenpur1

My Mother lived at home until she was 92, so we had many caregivers- from people I got from an ad to other companies like this one. I would say this company was the best of all of them. They are very attentive, prompt, and business-like, while being caring and human, too. The family portal is a valuable tool to check on activities, etc. I would choose them again in the same situation.

EWL

I have just finished a five week post-surgery care with Starlight. My caregiver was beautifully matched to my needs and her professionalism, tenderness and humor helped so much in my recovery. The following is a review from my daughter who set up the home care for me: Starlight Caregivers couldn't have been a better service. My mother shattered her shoulder, and I needed to quickly find care for her when she came home from the hospital. Duanni, the founder, met with me and my mother while she was still in the hospital; from there she was able to personally select the right caregiver for my mothers' pain management and movement restriction needs. Zoila, the caregiver, not only gave fantastic care to my mother, but was also a much-needed companion to her during this stressful recovery period. My mother was thrilled to have someone who was both responsible and sensitive by her side. The billing and communication process was beautifully facilitated through the Starlight Caregivers website portal - never once did I feel "out of the loop" or uninformed as to how my mother was progressing in her recovery or how the caregiver rotation was being handled by Starlight Caregivers. All in all, I would wholeheartedly recommend this service to anyone looking to find in-home care.

Linda86716350

I'm a member of Avenidas Village. It is a membership organization that is designed to help seniors age in their homes. One of the things they do is construct a vendor list. I knew I was going to have an operation and that I live alone and I would need some care. I talked to them about who they would recommend and they gave me 3 names of providers and one of them was Starlight. I talked with Starlight and I went with them. I decided to hire them because they spent quite a bit of time with me on the telephone explaining to me how they operate; what their policies are; how they source their caregivers; how they check them out and make sure that they are qualified. They have 12 different things that they have to verify before they hire somebody. They told me that they hire maybe 5% of the total number of applicants because they just exactly want the right people. With further interest on my part, they came out to assess my home to see if we were appropriate for them. In that process, I talked to them and saw the material they provide for their clients. I was just impressed with the thoroughness and the organization. I had a very strong sense that they know what they're doing. I've only had two separate people. One caregiver in particular is absolutely excellent. The second one was also good. What made the first one excellent is that she's capable, competent and at the same time she pays attention to what is said to her. She anticipates what's needed but she doesn't force it on you. It's just all a very smooth and seamless relationship and she was not at all possessive of her way.

Denise11

Starlight Caregivers are extremely professional, helpful and sympathetic to our needs specially when we were going through hospice care for my grandmother . They were very resourceful . They were able to provide us with few documents like proof of insurance and coverage. In a very professional manner, they were telling us they really carefully screen their employees and that gave us a lot of comfort. They highly specialized in bilingual service specially Chinese elderly and that was definitely something that we desperately needed for my grandmother because she didn't speak English After her passing days, they still followed up with us and see how the family was doing and provided us with resources to help cope us with the loss. I very much feel that they were part of our family.

Robin

They have the most personable care. The owner of StartLight really paid attention to my mother and that’s really a big help. The caregiver named Amber is really a good fit for my mom. Through the interview process that we had with the owner, she really narrowed it down to what my mom’s likes and dislikes were. She did a great job in matching the caregiver with my mother. Amber is a very caring person, respectful, calm, and listens to what my mom’s needs are.

Caring0443

I give Starlight a very high recommendation. They were very conscientious about providing care for my husband. They provided the right kind of person for him. They were congenial, loving and thoughtful. They were so engaged with him. They walked with him, read to him and played games with him. My husband was well cared for.