StarLight CareGivers, Inc.

Offers Home Care

22 Reviews
Call (800) 973-1841
StarLight CareGivers, Inc. (800) 973-1841

Reviews of StarLight CareGivers, Inc.

22 Reviews Write a review

Home Care Reviews for StarLight CareGivers, Inc.

May 11, 2020

By Su G

I am a current client of this provider

My elderly parents needed caregiving support after my dad was discharged from a skilled nursing facility following a fall last summer. I contacted and met with representatives from five different agencies. Ultimately my mom and I decided on Starlight Caregivers. That was the best decision we could have made! Working with the Starlight team over these past 9 months has been a pleasure and such a relief. The team is super responsive, knowledgeable, and they keep me updated and informed via text. I know I can depend on an experienced caregiver for every shift that is scheduled, which is very reassuring. When my dad first got home, the Starlight team patiently helped my parents and me find caregivers that were a good fit for both of their needs. My dad needed a lot of supervision while he learned to navigate their home using a wheelchair and walker. He needed extra support with daily living tasks, as well as trips to the doctor. My mom also needed supervision and support as she is unsteady and a fall risk. The Starlight caregivers were kind, supportive, and so patient! My dad has since improved, but the benefits of having caregivers, who are also supportive companions, should not be undervalued. My parents are eating healthier, the house is tidy and safe, and they are able to get to appointments. In addition, they enjoy having a companion to talk and do activities with such as puzzles, baking, and taking walks. For me, knowing someone is there to watch over and care for them brings such relief and peace. And now with the pandemic, I know they are happier, healthier, and safer in their home than anywhere else they could be. I am so thankful that we selected Angel and the Starlight team to provide care for my parents. I highly recommend them to anyone looking for a great team to work with when in need of caregiving support.

May 10, 2020

By Krista F.

I am a past client of this provider

This service is a Godsend. When my mother needed help in 2017, Duanni was there right away for a very thorough and compassionate assessment. Her caregiver staff were great, and any issues were handled sensitively and expediently. When I suddenly needed to increase my mother's care to 24-7, Angel had a staff put together for this within hours of calling her. I am enormously grateful that Starlight was there.

May 08, 2020

By Laurie F.

I am a current client of this provider

My family and I are very, very happy with StarLight Caregivers. The agency was recommended to me by a friend who has also had a great experience with them. StarLight Caregivers is expertly and professionally run by Duanni H. We started working with the agency in December 2019. Even before the COVID-19 pandemic, I was impressed with my interactions with her and her staff, especially Angel A. who has been wonderful to work with and very understanding and professional. During the pandemic, we have continued to use the agency and have been reassured by the all the precautionary measures they are taking to keep their clients and staff safe. We have worked with other agencies in the past, and we can confidently say that Starlight Caregivers clearly surpasses them. The agency has always been responsive to our requests and worked with us to find the right match for my father. In addition, the staff at Starlight are kind, helpful, and delightful people to work with. We are extremely happy with our caregiver. He is highly skilled, caring, professional, diplomatic, and understands just what my father needs and prefers in terms of care. I highly recommend Starlight Caregivers. Working with this outstanding agency has made a huge positive difference for our family! Thank you, Starlight Caregivers!!

April 30, 2020

By WeldonFam

I am a current client of this provider

Making a decision about which home care agency to hire is incredibly difficult. Our family was managing care at home but it became clear that we needed to bring in healthcare professionals who could flexibly staff to our needs – for daytime shifts or full 24x7 care – and give us honest counsel. After tapping into local elder-care agencies, our geriatrician, and dozens of others' stories in online communities, we created our decision criteria: client-focused relationship-builders (not just sell us and hand off), an ability to engage with us honestly and humbly from day one, a care-team with a “can do” attitude (and expertise to back it up), and excellent online recommendations. And ideally a locally-owned company with roots in our community. The Starlight care team were on the short list of every one we talked to, and they hit it out of the park in all our decision-areas - from initial response, onsite meeting and assessment, and follow-up. And once we agreed to move forward, it was exactly as we had hoped it would be. Starlight’s CEO (Duanni), along with her care-managers, schedulers and all the caregivers, were all part of ONE team. Shout-out to Angel (our primary care lead), Tom, Leilani, and Vanessa – and all the caregivers who dutifully and passionately took care of our family - as if they were part of it. The team were incredibly responsive and caring: if a question or issue arose, a quick note to the group text got action (day or night, weekday or weekend), and the online portal provided detailed notes from each caregiver’s shift, so valuable when we needed to try new approaches or strategies. They also worked with us to match and tune the caregivers’ personalities to our family’s needs. We are so grateful for what Starlight has done for our family and give them our highest possible recommendation.

January 20, 2020

By Richard Le

I am a past client of this provider

My 91 year-old mother needed caregiving assistance with medication, bathing, dressing and other activities of daily life. Starlight Caregivers came recommended to us from multiple sources, including a local senior agency, medical clinic, and three former clients. Their online recommendations set them a step above from their competitors. Duanni, the President and CEO, is a powerhouse former Business Development Manager (AMD), active in philanthropic organizations including the Rotary Club, Mentor Tutor Connection and Los Altos Chamber of Commerce. Her caregiver managers, Frances, Angel, Alejandro, and Samantha--driven and energetic--dealt with questions and needs in a caring, responsive and prompt manner. They communicate, accommodate, and listen, with customers coming first. Starlight hires only about 5% of applicants, most being certified nurse assistants or certified home health aides. They train and test them (required) regularly, and try to match personalities and styles to their clients. In one case, a caregiver that didn't seem to be a good personality match was quickly replaced. My mother and I have nothing but praise and appreciation for this agency, with their "can do" attitude, reliability and integrity. They are your "go to" for high quality caregiving.

August 19, 2019

By Thien

I am a past client of this provider

I contacted Starlight caregivers after my mom had a stroke after seeing their stellar Yelp reviews ( see mine) and needed supervision at the care facility she was recuperating at. They responded immediately. The owner of the agency, Duanni, met with me and my mother personally, as well as her coordinator Angel, which I was very impressed by, answering all my questions and explaining the process and rates in detail. They also came to check out/inspect the environment that my mother would be staying in. Who does that?! I have tried other agencies and what sets Starlight apart is their commitment to high quality care, their follow through, tight organization, professionalism, and large roster of caregivers available. They also have an online hub where you can check in with what transpired during the day and the caregiver assigned. I knew I had stumbled on a good company when all of the caregivers had nothing but positive things to say about working with Starlight. They worked hard to find a good match with my mom in regards to her care needs. They have relationships with their clients. I also found their agency unique in that they were able to provide on call short term care for my mother when I was out of town for a few days, when other agencies required that I guarantee the caregiver a set number of hours perpetually, as an ongoing hire. Their model and delivery of care is not unique or original for a successful business, but after dealing with a few other agencies I don't understand why others are not running their business like Starlight.

March 24, 2019

By RDodson

I am a current client of this provider

We have been working with Starlight for almost 3 years. Starlight has provided my family member, who has advanced dementia now, with amazing care every day. Starlight provides 24hour in-home care daily. They take care of her meals, bathing, safety, fun, health. The providers speak Mandarin (which is her language of origin), are so caring and protective of her, make homemade meals for her, allow her to have control and authority in the house while still safeguarding her wellbeing. As Starlight got to know my family member better, they have placed specific people in her life as caregivers to meet her needs, and these people have been working with her long term, for almost 2 years, to provide needed consistency. I recommend this agency to anyone I know who has a family member struggling to stay at home and to care for themselves. We have been so impressed by the agency's integrity, willingness to go the extra mile, accountability, everything one would want for one's family member. A +++

February 13, 2019

By jenpur1

I am a past client of this provider

My Mother lived at home until she was 92, so we had many caregivers- from people I got from an ad to other companies like this one. I would say this company was the best of all of them. They are very attentive, prompt, and business-like, while being caring and human, too. The family portal is a valuable tool to check on activities, etc. I would choose them again in the same situation.

March 17, 2014

By EWL

I am a past client of this provider

I have just finished a five week post-surgery care with Starlight. My caregiver was beautifully matched to my needs and her professionalism, tenderness and humor helped so much in my recovery. The following is a review from my daughter who set up the home care for me: Starlight Caregivers couldn't have been a better service. My mother shattered her shoulder, and I needed to quickly find care for her when she came home from the hospital. Duanni, the founder, met with me and my mother while she was still in the hospital; from there she was able to personally select the right caregiver for my mothers' pain management and movement restriction needs. Zoila, the caregiver, not only gave fantastic care to my mother, but was also a much-needed companion to her during this stressful recovery period. My mother was thrilled to have someone who was both responsible and sensitive by her side. The billing and communication process was beautifully facilitated through the Starlight Caregivers website portal - never once did I feel "out of the loop" or uninformed as to how my mother was progressing in her recovery or how the caregiver rotation was being handled by Starlight Caregivers. All in all, I would wholeheartedly recommend this service to anyone looking to find in-home care.

March 16, 2014

By maggiel

I am a past client of this provider

Starlight Caregivers couldn't have been a better service. My mother shattered her shoulder, and I needed to quickly find care for her when she came home from the hospital. Duanni Hurd, the founder, met with myself and my mother while she was still in the hospital; from there she was able to personally select the right caregiver for my mothers' pain management and movement restriction needs. Zoila, the caregiver, not only gave fantastic care to my mother, but was also a much-needed companion to her during this stressful recovery period. My mother was thrilled to have someone who was both responsible and sensitive by her side. The billing and communication process was beautifully facilitated through the Starlight Caregivers website portal - never once did I feel "out of the loop" or uninformed as to how my mother was progressing in her recovery or how the caregiver rotation was being handled by Starlight Caregivers. All in all, I would wholeheartedly recommend this service to anyone looking to find in-home care.

February 28, 2014

By Linda86716350

I am a current client of this provider

I'm a member of Avenidas Village. It is a membership organization that is designed to help seniors age in their homes. One of the things they do is construct a vendor list. I knew I was going to have an operation and that I live alone and I would need some care. I talked to them about who they would recommend and they gave me 3 names of providers and one of them was Starlight. I talked with Starlight and I went with them. I decided to hire them because they spent quite a bit of time with me on the telephone explaining to me how they operate; what their policies are; how they source their caregivers; how they check them out and make sure that they are qualified. They have 12 different things that they have to verify before they hire somebody. They told me that they hire maybe 5% of the total number of applicants because they just exactly want the right people. With further interest on my part, they came out to assess my home to see if we were appropriate for them. In that process, I talked to them and saw the material they provide for their clients. I was just impressed with the thoroughness and the organization. I had a very strong sense that they know what they're doing. I've only had two separate people. One caregiver in particular is absolutely excellent. The second one was also good. What made the first one excellent is that she's capable, competent and at the same time she pays attention to what is said to her. She anticipates what's needed but she doesn't force it on you. It's just all a very smooth and seamless relationship and she was not at all possessive of her way.

September 26, 2013

By Denise11

I am a past client of this provider

Starlight Caregivers are extremely professional, helpful and sympathetic to our needs specially when we were going through hospice care for my grandmother . They were very resourceful . They were able to provide us with few documents like proof of insurance and coverage. In a very professional manner, they were telling us they really carefully screen their employees and that gave us a lot of comfort. They highly specialized in bilingual service specially Chinese elderly and that was definitely something that we desperately needed for my grandmother because she didn't speak English After her passing days, they still followed up with us and see how the family was doing and provided us with resources to help cope us with the loss. I very much feel that they were part of our family.

September 19, 2013

By Robin

I am a current client of this provider

They have the most personable care. The owner of StartLight really paid attention to my mother and that’s really a big help. The caregiver named Amber is really a good fit for my mom. Through the interview process that we had with the owner, she really narrowed it down to what my mom’s likes and dislikes were. She did a great job in matching the caregiver with my mother. Amber is a very caring person, respectful, calm, and listens to what my mom’s needs are.

September 19, 2013

By Caring0443

I am a past client of this provider

I give Starlight a very high recommendation. They were very conscientious about providing care for my husband. They provided the right kind of person for him. They were congenial, loving and thoughtful. They were so engaged with him. They walked with him, read to him and played games with him. My husband was well cared for.
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About StarLight CareGivers, Inc.

StarLight CareGivers is an independently owned small business located on the San Francisco Peninsula in Los Altos and is deeply honored for the opportunity to work with seniors and the disabled in our community. We strive to deliver client-centered care and understand that our ultimate success is dependent upon client satisfaction and delivering high-quality home care.

Whether care is needed once a week, partial days, whole days, or every day, StarLight CareGivers is dedicated to providing the highest quality, cost-effective home care solutions so that our clients may enjoy their independence, enhance their quality of life, and bring peace of mind to the entire family. Our trained and experienced CareGivers are compassionate and committed to supporting your needs.


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Services and Amenities of StarLight CareGivers, Inc.

Rates

  • Hourly Rate: $35 $40/Hour

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants
  • Range Of Services Extra: Alzheimer's Care

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Travel

  • Travel Details: Staff Will Travel 30+ Miles To Provide Care.

Screening

  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Credit Check
  • Residency Confirmation
  • Background Checks
  • Drug Screening
  • Sex Offender Check

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Ethics
  • Validation Techniques

Payment options

  • Credit Card
  • Check

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

Licenses

  • Licenses: NACCM, ALCA, HCAOA

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StarLight CareGivers, Inc.

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