StarLight CareGivers, Inc.

Offers Home Care

30 Reviews
Call (800) 973-1841
StarLight CareGivers, Inc. (800) 973-1841

Reviews of StarLight CareGivers, Inc.

30 Reviews Write a review

Home Care Reviews for StarLight CareGivers, Inc.

September 20, 2021

By rzau

I am a past client of this provider

My family hired Starlight Caregiving initially only for daytime, 12 hours at a time, to assist my father as his ability to get around and care for himself became impaired due to illness. It gave us peace of mind to have someone with him in case he needed help, and to also ensure he took his medicine on time. My father requested caregivers who spoke Mandarin Chinese, although English was fine as well, and Starlight provided many for my dad to meet, starting with a different caregiver each day for a few days, then asking for feedback. My sister and I were able to communicate this via a group text message feed with their administrative staff, which assisted with narrowing down which were the best fit for him. The text messaging was also handy for schedule change requests, instances where a caregiver arrived after the retirement home front lobby was locked (so we had to meet them ourselves), and other times where quick responses were needed. Once we settled on a regular schedule, 7 days a week of 12 hours per day, it was typically the same 3 caregivers that came. Schedules and caregivers assigned, along with their daily notes, were visible through an app. This kept us informed on how our father was doing without having to ask him every day. When I was able to be in town with my father, we could reduce hours or skip days with at least 48 hours notice. About 3 weeks after starting, my father's condition declined to needing 24 hour care, and Starlight was able to fill that need within hours, the same day. There were a couple of scheduling mixups during our time with Starlight, but they always hurriedly filled the shift as soon as we notified them of an absence via group text, and the prior caregiver typically stayed until someone else arrived unless we said it was ok to leave. Nan/Sarah graciously once stayed over an hour longer and waited in the lobby to let the next caregiver in through the locked door. During our 6 weeks with Starlight we experienced 10-15 different caregivers, daytime and overnight, in 12-hour shifts. We found them to be caring, adaptive to my father's needs, conscientious, and respectful of my father's condition and dignity. Although of varying experience levels, it seemed just about all of them had past personal experience with pancreatic cancer in their families or clients. One caregiver, Roanne, had even worked at a sister facility/retirement home as a CNA in their assisted living area. Their willingness to talk to me about their experiences and what to expect really helped me personally as well. Overall, we are grateful to have found such a responsive and caring company to assist us and provide my father with the care he needed. I would not hesitate to contact Duanni and her team for service again.

June 18, 2021

By DJ for Dag

I am a current client of this provider

I'm responsible for an elderly friend who lives 100 miles from me. I signed up with Starlight over two years ago to provide a Care Manager and daily caregivers (ranging from 10 hrs/day to 6 hrs/day). Since then they have scheduled capable and caring caregivers through a variety of schedule changes and crises (including COVID!) without a blip. The Care Manager is available to handle anything that comes up - taking my friend to doctor appointments, helping during moves (from one facility to another), buying and delivering necessities that come up, and taking my friend out to lunch often to an old favorite restaurant of hers. I am able to see their schedules and daily caregiver reports online. The owner, care manager, and office staff are all available to me via phone and email, and have always been very responsive. My friend has not been easy to care for, often resistant and argumentative. I have always been confident that her care is excellent. I highly recommend Starlight.

September 04, 2020

By Tracee C

I am a past client of this provider

I highly recommend Starlight Caregivers for anyone who is looking to have a loved one cared for. Our family is presently using Starlight Caregivers for the second time in the last few years. A few years ago, I needed help for my mom, who lived alone and was at a point where she had difficulty cooking and caring for herself and was also developing mobility issues. With difficulty getting down her steps to just go outside and no longer able to drive, she was alone all the time. At that time, I met with Duanni H. who was incredible to work and communicate with, as well as being very understanding and comforting. We started with someone a few hours every other day, which gradually increased to full-time care, but not yet 24-hour care. Starlight was incredibly flexible and was always able to schedule caregivers right away whenever the schedule needing changing. Once it became evident that my mom needed 24-hour care as she started falling when trying to get to the bathroom during the night, the cost of in-home 24-hour care was the same as that of an assisted living facility and that is when it was decided she needed to move and we would no longer need Starlight's services. Fast-forward two years and my mother-in-law had a series of incidents that left her needing 24-hour care after being hospitalized for several months. Now my husband's family needed help and I recommended Starlight. Wanting to assure for themselves that Starlight was the best choice, they interviewed several different companies. Starlight won hands-down. Angel from Starlight met with my husband and his brother and through her they were able to see that Starlight was the most professional company of all they interviewed with, as well as met all of the criteria they were looking for. Starlight is still providing care for my mother-in-law, although the hours and days have reduced as she improves proving that Starlight is always happy to adapt the schedule as needs change. All caregivers have been wonderful. It takes a special person to be a caregiver and all have been caring and compassionate as well as knowledgeable, efficient, prompt, and easy to work with as well. I know that Starlight goes the extra mile in checking backgrounds and qualifications, and in meeting with the person they will be caring for to assure compatibility. I also enjoy the website's family portal where we can look at the schedule, and see each caregiver's picture and qualifications. Angel and the office staff are readily available, quickly responsive, compassionate, always a pleasure to speak with, and always able to make sure all needs are met. I would also like to say that during this Covid-19 pandemic, Starlight has had their caregivers take all necessary safety precautions and we have never felt uneasy with anyone coming in to take care of my mother-in-law. Safety is our utmost concern and with Starlight, we have never once worried about her being at risk. As you can see from the above, I definitely trust Starlight Caregivers with my loved ones, and not only can I highly recommend them, but my husband's family highly recommends them as well

August 23, 2020

By HaliH

I am a current client of this provider

We have had a great experience with Starlight Caregivers. They have provided in home care for my parents for about two years. Ever since we got consistent caregivers for my parents, we’ve been very, very pleased: the caregivers are attentive, flexible, and really compassionate. We also have found Starlight’s central management to be really great to work with and responsive to our changing needs. Special shoutout to Angel!

July 15, 2020

By Elizabeth N.

I am a past client of this provider

We relied on StarLight caregivers around the clock when my father returned home from a recent hospital stay and needed extra care. He was frail (85 years old) and struggling with appetite problems. The wonderful, attentive StarLight caregivers fed him delicious food and coaxed him back to an almost 20-pound weight gain. Founder/owner Duanni H. is both compassionate and expert in assessing the problems of aging. She matched her caregivers to my father’s situation perfectly. Our family will be forever grateful to her, and to the brilliant caregivers who were assigned to care for our beloved father. I heartily recommend Starlight to anyone who is searching for highly competent, professional, and humane caregivers for their elderly loved ones.

July 14, 2020

By txalphadog

I am a past client of this provider

Starlight caregivers came twice a week to help my father with taking him on walks, taking him shopping, and cooking meals. They've been extremely flexible with scheduling, and were always on time. Our last caregiver helped my father for an entire year, and was very interested in my father's general well-being in addition to her caregiver duties. She went above and beyond her duties. Duanni and her team were great to work with, very loving towards my family. We would still be using their services if my father had not passed away.

July 08, 2020

By Kasumi

I am a past client of this provider

My father passed when he was 95 years old. We kept him at home as he was not a social person and loved to be home. StarLight provided us with * Full care, grooming, feeding, dressing, diapers, medicines, doctors, outings. * Staff responsible, arrived on time and good quality. * Office always responded right away. Over the years we went through many agencies, but StarLight was one of the ones we stayed with. Dad had dementia for many years and they helped us keep him going and allowed me to work. Duanni, Angel, and the caregivers were professional and caring.

June 29, 2020

By EM200

I am a current client of this provider

Starlight Caregivers has been a lifesaver. When my mother left the hospital after a stroke, she was fragile and confused and could not be left alone, yet she was absolutely unwilling to live anywhere other than her own home. The situation had become an emergency when I called Starlight on a Thursday afternoon. By Sunday morning, Starlight had a complete team in place for 24/7 care and we were able to bring my mom home where a lovely caregiver was already waiting to greet her. I was extremely nervous about leaving my mother with strangers, but it has worked out far better than I had ever imagined. All of the caregivers have been extremely warm, competent, and helpful. There have been times when I know that my mother has been difficult to deal with, but everyone has been extremely patient and kind to her. Duanni and Angel are wonderful to work with. What has surprised me the most is how much they actually care about finding the right fit between the caregivers and client. After every shift, the caregiver writes up notes which the family can access on the website detailing what our mom ate and how she is doing. Overall communication is outstanding. Highly recommended!

June 06, 2020

By ReviewsOnly

I am a past client of this provider

I am very grateful for the truly extraordinary services provided by Starlight Caregivers. For approximately two years, the caregiver worked with my brother who is schizoaffective disordered, in his mid 50s, and active. My brother lives in a residential care facility, but needed 1:1 attention especially to go on outings and to help mitigate his undesirable behavior and habits. To say the least, he is very challenging not just because of his mental illness, but also for his personal hygiene issues, cantankerous personality, and another medical condition. My brother is often noncompliant and smart enough to be tricky to keep breaking rules. The caregiver had to constantly strategize to encourage my brother's cooperation. The caregiver would visit my brother primarily for a few hours two days a week, and on occasion, there would be excursions that would last about six hours; even to this day, Starlight is the only service I trust to take my brother on long day excursions. Besides what is typically expected of caregivers, Starlight did so much more (e.g., going with my brother to apply for a state issued identification card, helping him purchase a bicycle, etc.). Because my brother is not often lucid, it can be difficult to decipher if he was satisfied with the caregiving; however, when I see positive signs (e.g., he is showered, wearing clean clothes, etc.) and he is asking when the caregiver will be there again, I know a job well done was accomplished. I could call them with confidence knowing they would accommodate a schedule change as they would have various team members working on the matter. Their entire team is stellar, compassionate, and professional. I've hired services besides Starlight, and I will confidently say that Starlight is the best all around from dealing with my brother hands-on, communication, flexibility in scheduling, competitive rates, and reliability. There are not enough stars available to give them an appropriate rating. Starlight, thank you for all you've done. 

June 04, 2020

By Sdb510

I am a past client of this provider

Wonderful caregivers. Great attention to detail. Duanni, Angel and the rest of the office staff were on top of everything so my mom was in good hands from the moment they came onboard. Can't recommend them enough.

May 11, 2020

By Su G

I am a current client of this provider

My elderly parents needed caregiving support after my dad was discharged from a skilled nursing facility following a fall last summer. I contacted and met with representatives from five different agencies. Ultimately my mom and I decided on Starlight Caregivers. That was the best decision we could have made! Working with the Starlight team over these past 9 months has been a pleasure and such a relief. The team is super responsive, knowledgeable, and they keep me updated and informed via text. I know I can depend on an experienced caregiver for every shift that is scheduled, which is very reassuring. When my dad first got home, the Starlight team patiently helped my parents and me find caregivers that were a good fit for both of their needs. My dad needed a lot of supervision while he learned to navigate their home using a wheelchair and walker. He needed extra support with daily living tasks, as well as trips to the doctor. My mom also needed supervision and support as she is unsteady and a fall risk. The Starlight caregivers were kind, supportive, and so patient! My dad has since improved, but the benefits of having caregivers, who are also supportive companions, should not be undervalued. My parents are eating healthier, the house is tidy and safe, and they are able to get to appointments. In addition, they enjoy having a companion to talk and do activities with such as puzzles, baking, and taking walks. For me, knowing someone is there to watch over and care for them brings such relief and peace. And now with the pandemic, I know they are happier, healthier, and safer in their home than anywhere else they could be. I am so thankful that we selected Angel and the Starlight team to provide care for my parents. I highly recommend them to anyone looking for a great team to work with when in need of caregiving support.

May 10, 2020

By Krista F.

I am a past client of this provider

This service is a Godsend. When my mother needed help in 2017, Duanni was there right away for a very thorough and compassionate assessment. Her caregiver staff were great, and any issues were handled sensitively and expediently. When I suddenly needed to increase my mother's care to 24-7, Angel had a staff put together for this within hours of calling her. I am enormously grateful that Starlight was there.

May 08, 2020

By Laurie F.

I am a current client of this provider

My family and I are very, very happy with StarLight Caregivers. The agency was recommended to me by a friend who has also had a great experience with them. StarLight Caregivers is expertly and professionally run by Duanni H. We started working with the agency in December 2019. Even before the COVID-19 pandemic, I was impressed with my interactions with her and her staff, especially Angel A. who has been wonderful to work with and very understanding and professional. During the pandemic, we have continued to use the agency and have been reassured by the all the precautionary measures they are taking to keep their clients and staff safe. We have worked with other agencies in the past, and we can confidently say that Starlight Caregivers clearly surpasses them. The agency has always been responsive to our requests and worked with us to find the right match for my father. In addition, the staff at Starlight are kind, helpful, and delightful people to work with. We are extremely happy with our caregiver. He is highly skilled, caring, professional, diplomatic, and understands just what my father needs and prefers in terms of care. I highly recommend Starlight Caregivers. Working with this outstanding agency has made a huge positive difference for our family! Thank you, Starlight Caregivers!!

April 30, 2020

By WeldonFam

I am a current client of this provider

Making a decision about which home care agency to hire is incredibly difficult. Our family was managing care at home but it became clear that we needed to bring in healthcare professionals who could flexibly staff to our needs – for daytime shifts or full 24x7 care – and give us honest counsel. After tapping into local elder-care agencies, our geriatrician, and dozens of others' stories in online communities, we created our decision criteria: client-focused relationship-builders (not just sell us and hand off), an ability to engage with us honestly and humbly from day one, a care-team with a “can do” attitude (and expertise to back it up), and excellent online recommendations. And ideally a locally-owned company with roots in our community. The Starlight care team were on the short list of every one we talked to, and they hit it out of the park in all our decision-areas - from initial response, onsite meeting and assessment, and follow-up. And once we agreed to move forward, it was exactly as we had hoped it would be. Starlight’s CEO (Duanni), along with her care-managers, schedulers and all the caregivers, were all part of ONE team. Shout-out to Angel (our primary care lead), Tom, Leilani, and Vanessa – and all the caregivers who dutifully and passionately took care of our family - as if they were part of it. The team were incredibly responsive and caring: if a question or issue arose, a quick note to the group text got action (day or night, weekday or weekend), and the online portal provided detailed notes from each caregiver’s shift, so valuable when we needed to try new approaches or strategies. They also worked with us to match and tune the caregivers’ personalities to our family’s needs. We are so grateful for what Starlight has done for our family and give them our highest possible recommendation.

January 20, 2020

By Richard Le

I am a past client of this provider

My 91 year-old mother needed caregiving assistance with medication, bathing, dressing and other activities of daily life. Starlight Caregivers came recommended to us from multiple sources, including a local senior agency, medical clinic, and three former clients. Their online recommendations set them a step above from their competitors. Duanni, the President and CEO, is a powerhouse former Business Development Manager (AMD), active in philanthropic organizations including the Rotary Club, Mentor Tutor Connection and Los Altos Chamber of Commerce. Her caregiver managers, Frances, Angel, Alejandro, and Samantha--driven and energetic--dealt with questions and needs in a caring, responsive and prompt manner. They communicate, accommodate, and listen, with customers coming first. Starlight hires only about 5% of applicants, most being certified nurse assistants or certified home health aides. They train and test them (required) regularly, and try to match personalities and styles to their clients. In one case, a caregiver that didn't seem to be a good personality match was quickly replaced. My mother and I have nothing but praise and appreciation for this agency, with their "can do" attitude, reliability and integrity. They are your "go to" for high quality caregiving.

March 24, 2019

By RDodson

I am a current client of this provider

We have been working with Starlight for almost 3 years. Starlight has provided my family member, who has advanced dementia now, with amazing care every day. Starlight provides 24hour in-home care daily. They take care of her meals, bathing, safety, fun, health. The providers speak Mandarin (which is her language of origin), are so caring and protective of her, make homemade meals for her, allow her to have control and authority in the house while still safeguarding her wellbeing. As Starlight got to know my family member better, they have placed specific people in her life as caregivers to meet her needs, and these people have been working with her long term, for almost 2 years, to provide needed consistency. I recommend this agency to anyone I know who has a family member struggling to stay at home and to care for themselves. We have been so impressed by the agency's integrity, willingness to go the extra mile, accountability, everything one would want for one's family member. A +++

February 13, 2019

By jenpur1

I am a past client of this provider

My Mother lived at home until she was 92, so we had many caregivers- from people I got from an ad to other companies like this one. I would say this company was the best of all of them. They are very attentive, prompt, and business-like, while being caring and human, too. The family portal is a valuable tool to check on activities, etc. I would choose them again in the same situation.

March 17, 2014

By EWL

I am a past client of this provider

I have just finished a five week post-surgery care with Starlight. My caregiver was beautifully matched to my needs and her professionalism, tenderness and humor helped so much in my recovery. The following is a review from my daughter who set up the home care for me: Starlight Caregivers couldn't have been a better service. My mother shattered her shoulder, and I needed to quickly find care for her when she came home from the hospital. Duanni, the founder, met with me and my mother while she was still in the hospital; from there she was able to personally select the right caregiver for my mothers' pain management and movement restriction needs. Zoila, the caregiver, not only gave fantastic care to my mother, but was also a much-needed companion to her during this stressful recovery period. My mother was thrilled to have someone who was both responsible and sensitive by her side. The billing and communication process was beautifully facilitated through the Starlight Caregivers website portal - never once did I feel "out of the loop" or uninformed as to how my mother was progressing in her recovery or how the caregiver rotation was being handled by Starlight Caregivers. All in all, I would wholeheartedly recommend this service to anyone looking to find in-home care.

February 28, 2014

By Linda86716350

I am a current client of this provider

I'm a member of Avenidas Village. It is a membership organization that is designed to help seniors age in their homes. One of the things they do is construct a vendor list. I knew I was going to have an operation and that I live alone and I would need some care. I talked to them about who they would recommend and they gave me 3 names of providers and one of them was Starlight. I talked with Starlight and I went with them. I decided to hire them because they spent quite a bit of time with me on the telephone explaining to me how they operate; what their policies are; how they source their caregivers; how they check them out and make sure that they are qualified. They have 12 different things that they have to verify before they hire somebody. They told me that they hire maybe 5% of the total number of applicants because they just exactly want the right people. With further interest on my part, they came out to assess my home to see if we were appropriate for them. In that process, I talked to them and saw the material they provide for their clients. I was just impressed with the thoroughness and the organization. I had a very strong sense that they know what they're doing. I've only had two separate people. One caregiver in particular is absolutely excellent. The second one was also good. What made the first one excellent is that she's capable, competent and at the same time she pays attention to what is said to her. She anticipates what's needed but she doesn't force it on you. It's just all a very smooth and seamless relationship and she was not at all possessive of her way.

September 26, 2013

By Denise11

I am a past client of this provider

Starlight Caregivers are extremely professional, helpful and sympathetic to our needs specially when we were going through hospice care for my grandmother . They were very resourceful . They were able to provide us with few documents like proof of insurance and coverage. In a very professional manner, they were telling us they really carefully screen their employees and that gave us a lot of comfort. They highly specialized in bilingual service specially Chinese elderly and that was definitely something that we desperately needed for my grandmother because she didn't speak English After her passing days, they still followed up with us and see how the family was doing and provided us with resources to help cope us with the loss. I very much feel that they were part of our family.

September 19, 2013

By Robin

I am a current client of this provider

They have the most personable care. The owner of StartLight really paid attention to my mother and that’s really a big help. The caregiver named Amber is really a good fit for my mom. Through the interview process that we had with the owner, she really narrowed it down to what my mom’s likes and dislikes were. She did a great job in matching the caregiver with my mother. Amber is a very caring person, respectful, calm, and listens to what my mom’s needs are.

September 19, 2013

By Caring0443

I am a past client of this provider

I give Starlight a very high recommendation. They were very conscientious about providing care for my husband. They provided the right kind of person for him. They were congenial, loving and thoughtful. They were so engaged with him. They walked with him, read to him and played games with him. My husband was well cared for.
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About StarLight CareGivers, Inc.

StarLight CareGivers is an independently owned small business located on the San Francisco Peninsula in Los Altos and is deeply honored for the opportunity to work with seniors and the disabled in our community. We strive to deliver client-centered care and understand that our ultimate success is dependent upon client satisfaction and delivering high-quality home care.

Whether care is needed once a week, partial days, whole days, or every day, StarLight CareGivers is dedicated to providing the highest quality, cost-effective home care solutions so that our clients may enjoy their independence, enhance their quality of life, and bring peace of mind to the entire family. Our trained and experienced CareGivers are compassionate and committed to supporting your needs.

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Services and Amenities of StarLight CareGivers, Inc.

Rates

  • Hourly Rate: $35 $40/Hour

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants
  • Range Of Services Extra: Alzheimer's Care

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Travel

  • Travel Details: Staff Will Travel 30+ Miles To Provide Care.

Screening

  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Credit Check
  • Residency Confirmation
  • Background Checks
  • Drug Screening
  • Sex Offender Check

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Ethics
  • Validation Techniques

Payment options

  • Credit Card
  • Check

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

Licenses

  • Licenses: NACCM, ALCA, HCAOA
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StarLight CareGivers, Inc.

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