StarLight CareGivers, Inc.

My family hired Starlight Caregiving initially only for daytime, 12 hours at a time, to assist my father as his ability to get around and care for himself became impaired due to illness. It gave us peace of mind to have someone with him in case he needed help, and to also ensure he took his medicine on time. My father requested caregivers who spoke Mandarin Chinese, although English was fine as well, and Starlight provided many for my dad to meet, starting with a different caregiver each day for a few days, then asking for feedback. My sister and I were able to communicate this via a group text message feed with their administrative staff, which assisted with narrowing down which were the best fit for him. The text messaging was also handy for schedule change requests, instances where a caregiver arrived after the retirement home front lobby was locked (so we had to meet them ourselves), and other times where quick responses were needed. Once we settled on a regular schedule, 7 days a week of 12 hours per day, it was typically the same 3 caregivers that came. Schedules and caregivers assigned, along with their daily notes, were visible through an app. This kept us informed on how our father was doing without having to ask him every day. When I was able to be in town with my father, we could reduce hours or skip days with at least 48 hours notice. About 3 weeks after starting, my father's condition declined to needing 24 hour care, and Starlight was able to fill that need within hours, the same day. There were a couple of scheduling mixups during our time with Starlight, but they always hurriedly filled the shift as soon as we notified them of an absence via group text, and the prior caregiver typically stayed until someone else arrived unless we said it was ok to leave. Nan/Sarah graciously once stayed over an hour longer and waited in the lobby to let the next caregiver in through the locked door. During our 6 weeks with Starlight we experienced 10-15 different caregivers, daytime and overnight, in 12-hour shifts. We found them to be caring, adaptive to my father's needs, conscientious, and respectful of my father's condition and dignity. Although of varying experience levels, it seemed just about all of them had past personal experience with pancreatic cancer in their families or clients. One caregiver, Roanne, had even worked at a sister facility/retirement home as a CNA in their assisted living area. Their willingness to talk to me about their experiences and what to expect really helped me personally as well. Overall, we are grateful to have found such a responsive and caring company to assist us and provide my father with the care he needed. I would not hesitate to contact Duanni and her team for service again.

I'm responsible for an elderly friend who lives 100 miles from me. I signed up with Starlight over two years ago to provide a Care Manager and daily caregivers (ranging from 10 hrs/day to 6 hrs/day). Since then they have scheduled capable and caring caregivers through a variety of schedule changes and crises (including COVID!) without a blip. The Care Manager is available to handle anything that comes up - taking my friend to doctor appointments, helping during moves (from one facility to another), buying and delivering necessities that come up, and taking my friend out to lunch often to an old favorite restaurant of hers. I am able to see their schedules and daily caregiver reports online. The owner, care manager, and office staff are all available to me via phone and email, and have always been very responsive. My friend has not been easy to care for, often resistant and argumentative. I have always been confident that her care is excellent. I highly recommend Starlight.

I highly recommend Starlight Caregivers for anyone who is looking to have a loved one cared for. Our family is presently using Starlight Caregivers for the second time in the last few years. A few years ago, I needed help for my mom, who lived alone and was at a point where she had difficulty cooking and caring for herself and was also developing mobility issues. With difficulty getting down her steps to just go outside and no longer able to drive, she was alone all the time. At that time, I met with Duanni H. who was incredible to work and communicate with, as well as being very understanding and comforting. We started with someone a few hours every other day, which gradually increased to full-time care, but not yet 24-hour care. Starlight was incredibly flexible and was always able to schedule caregivers right away whenever the schedule needing changing. Once it became evident that my mom needed 24-hour care as she started falling when trying to get to the bathroom during the night, the cost of in-home 24-hour care was the same as that of an assisted living facility and that is when it was decided she needed to move and we would no longer need Starlight's services. Fast-forward two years and my mother-in-law had a series of incidents that left her needing 24-hour care after being hospitalized for several months. Now my husband's family needed help and I recommended Starlight. Wanting to assure for themselves that Starlight was the best choice, they interviewed several different companies. Starlight won hands-down. Angel from Starlight met with my husband and his brother and through her they were able to see that Starlight was the most professional company of all they interviewed with, as well as met all of the criteria they were looking for. Starlight is still providing care for my mother-in-law, although the hours and days have reduced as she improves proving that Starlight is always happy to adapt the schedule as needs change. All caregivers have been wonderful. It takes a special person to be a caregiver and all have been caring and compassionate as well as knowledgeable, efficient, prompt, and easy to work with as well. I know that Starlight goes the extra mile in checking backgrounds and qualifications, and in meeting with the person they will be caring for to assure compatibility. I also enjoy the website's family portal where we can look at the schedule, and see each caregiver's picture and qualifications. Angel and the office staff are readily available, quickly responsive, compassionate, always a pleasure to speak with, and always able to make sure all needs are met. I would also like to say that during this Covid-19 pandemic, Starlight has had their caregivers take all necessary safety precautions and we have never felt uneasy with anyone coming in to take care of my mother-in-law. Safety is our utmost concern and with Starlight, we have never once worried about her being at risk. As you can see from the above, I definitely trust Starlight Caregivers with my loved ones, and not only can I highly recommend them, but my husband's family highly recommends them as well

We have had a great experience with Starlight Caregivers. They have provided in home care for my parents for about two years. Ever since we got consistent caregivers for my parents, we’ve been very, very pleased: the caregivers are attentive, flexible, and really compassionate. We also have found Starlight’s central management to be really great to work with and responsive to our changing needs. Special shoutout to Angel!

We relied on StarLight caregivers around the clock when my father returned home from a recent hospital stay and needed extra care. He was frail (85 years old) and struggling with appetite problems. The wonderful, attentive StarLight caregivers fed him delicious food and coaxed him back to an almost 20-pound weight gain. Founder/owner Duanni H. is both compassionate and expert in assessing the problems of aging. She matched her caregivers to my father’s situation perfectly. Our family will be forever grateful to her, and to the brilliant caregivers who were assigned to care for our beloved father. I heartily recommend Starlight to anyone who is searching for highly competent, professional, and humane caregivers for their elderly loved ones.

Starlight caregivers came twice a week to help my father with taking him on walks, taking him shopping, and cooking meals. They've been extremely flexible with scheduling, and were always on time. Our last caregiver helped my father for an entire year, and was very interested in my father's general well-being in addition to her caregiver duties. She went above and beyond her duties. Duanni and her team were great to work with, very loving towards my family. We would still be using their services if my father had not passed away.

My father passed when he was 95 years old. We kept him at home as he was not a social person and loved to be home. StarLight provided us with * Full care, grooming, feeding, dressing, diapers, medicines, doctors, outings. * Staff responsible, arrived on time and good quality. * Office always responded right away. Over the years we went through many agencies, but StarLight was one of the ones we stayed with. Dad had dementia for many years and they helped us keep him going and allowed me to work. Duanni, Angel, and the caregivers were professional and caring.

Starlight Caregivers has been a lifesaver. When my mother left the hospital after a stroke, she was fragile and confused and could not be left alone, yet she was absolutely unwilling to live anywhere other than her own home. The situation had become an emergency when I called Starlight on a Thursday afternoon. By Sunday morning, Starlight had a complete team in place for 24/7 care and we were able to bring my mom home where a lovely caregiver was already waiting to greet her. I was extremely nervous about leaving my mother with strangers, but it has worked out far better than I had ever imagined. All of the caregivers have been extremely warm, competent, and helpful. There have been times when I know that my mother has been difficult to deal with, but everyone has been extremely patient and kind to her. Duanni and Angel are wonderful to work with. What has surprised me the most is how much they actually care about finding the right fit between the caregivers and client. After every shift, the caregiver writes up notes which the family can access on the website detailing what our mom ate and how she is doing. Overall communication is outstanding. Highly recommended!