Autumn Bay

VERY.DISAPPOINTED.

My grandmother was a resident at Autumn Bay for just under a year. The caregivers were so sweet and so caring. You could tell they really cared about each and every resident there. They took the time to do her hair and paint her nails and do arts & crafts with her. Why I've given them a low rating is because of their terrible management. 2020 has been a crazy year with COVID-19. I understand the reasoning behind their strict visitation rules- at first. But when my grandmother was placed on hospice, arguing with their management to be allowed to see her was a constant. I was one of her two (activated) POAs. From the get-go, I never had good encounters with management there. I had to remind them what "Hospice" meant- yes I am an educated RN. I got notified of her decline and still was not allowed to see her, because I was "the second listed POA." My grandmother RAISED me. I had talked to their manager and has asked to speak with the director as well. I received a phone call from the director and the first words out of her mouth were, "I am just very frustrated about this. What isn't being understood about you not being able to see her?" The. First. Words. She was very rude. Fast-forward a few months and I had again received a call that she was actively dying. Her blood pressure was 80/40, her pulseox was 54%. Do you think I would have been able to see her THEN? The unfortunate answer was no. At this time, it was 3pm. I was told "you can come during normal business hours tomorrow after 9am." Even though she was actively dying and we all knew she wouldn't make it through the night. She passed away at 7am the next morning. I was not able to see my dying grandmother, the woman who raised me. What difference did it make if I went to see her at 5pm that evening to say my goodbyes or if it was 9am the next day "during business hours." The managers there have no compassion, no empathy. I thank the caregivers there from the bottom of my heart for all the wonderful care my grandmother received. But if I would have known about how terrible their management is, my grandmother would not have resided there.

D51

Don't put your loved one here. While the place is nice looking, the management staff is a problem. The general staff is nice and can be very helpful, but it seems that they are not given complete instructions on the care of the residents. There is a high turnover of staff. The nurse is vague and will be dishonest to cover her butt. They don't want food in the rooms. The meals are so so. and the list goes on.

A2

My mother moved into Autumn Bay two months ago. The food is mediocre, the apartment is average, the staff is very kind, and I think they generally try to do a good job. The management is very haphazard and definitely needs work. The activities as posted in the charts do not happen because not many residents participate. The management needs to communicate with the residents’ families, so we understand the procedures around there. It’s very confusing and very frustrating for the employees. I really like the staff, but I will not recommend this place.