This facility is terrible. While my dad was there, they were understaffed, rude, secretive of his care, manipulative, and uncaring. They severely neglected my father. They over medicated him, left him in feces for hours at a time, wouldn’t let him use a toilet, he had feces in his bedsore, on his hands, and on his clothes on multiple occasions, they wouldn’t brush his teeth, they wouldn’t give him proper assistive devices, they gave him a broken wheelchair when he got there (they had to roll up the cushion because they didn’t have one that fit the chair).
When I complained about the bad care and neglect the director of nursing told me that maybe my expectation for care was too high. The staff yelled at us the first night that we were there because we were feeding my father (His doctor had told us to feed him that day).
They wrongfully took away my father’s therapy. He was always covered by insurance and they refused to give it to him. Then when he finally did get his therapy back they did it improperly and tried to make me sign a Medicare document saying that I would be liable for 20% of the therapy costs (my father wasn’t on Medicare). They falsified his progress to make it look like he was doing worse than he actually was (I found out later that they get paid more money if they do this). Don’t go to this facility for therapy. They will not give you good therapy.
I complained to the executive director many times and he would pretend that he cared and then would continue to do bad things to my father. That person is very manipulative and should not hold the position that he does.
They over medicated my father to the point where he was very ill and throwing up everyday. They would lie about how often he would throw up. When I begged for him to see a doctor, to change his medications, they wouldn’t let him for many days. On the day that they finally let him see a doctor he was extremely weak and had lost lots of weight. Instead of letting him rest that day they did a bunch of therapy tests on him and hid that from me (he was in no condition to be tested that day). When they finally let him see a doctor he was taken off the medications that were making him sick, didn’t throw up anymore, and could finally eat.
The staff wouldn’t communicate with me about my father’s care. I would have to frequently request his medical records so that I could try to find out what was going on with my father’s care. They almost killed my father in this place. I still have nightmares about it.
This facility does not care about you or your loved one. All they care about is profit. The fact that this place is in the Kitsap County Community makes me sick. People come to a Skilled Nursing Facility because they are vulnerable and need help. Life Care Center of Port Orchard takes advantage of that vulnerability. I can’t even list all of the terrible things that they did to my father because it would be over 100 pages long (I wrote it out).
If you are an elderly person who doesn’t have much wrong with you then you will probably be ok in there. If you are vulnerable, have sores, brain issues, catheter, need a lot of care, etc...then you will not get good care here.
Also, if you do go there, make sure that your loved one sees a doctor outside of the facility. The MD and ARNP (from Swenson Healthcare) are corrupt as well. It is my experience that they help Life Care Center of Port Orchard with covering up their bad care. Make sure that your loved one sees a legitimate doctor outside of the facility.
If you are experiencing bad care at a Skilled Nursing Facility then please report it to DSHS Residential Care Services: 1-800-562-6078