Puget Sound Healthcare Center

Friend without power

I'm a frequent visitor to one of the residents at Puget Sound Rehab. I am appalled at the slop that passes for food. It's disgusting. I always bring something edible with me when I visit, because I know the crap shoveled out for the patients is often inedible. In fact, one patient I did NOT know stopped me as I was leaving and asked me what the thing on her lunch plate was. I had no idea. Nutrition is an important part of recovery. And enjoyment of food is an important aspect of life if one is confined to a bed 24/7. Revolting food is unacceptable. If you value your loved ones, take that into consideration before plopping them into this horrible place.

Liz.

The staff are so caring, they made it easier for my dad to be there during the lock down. My dad never had anything bad to say, they were so good at keeping up communication with us. I am so grateful for the staff her, my dad is home now, and it wouldnt have been possible without puget sound healthcare!

say what

90 year old mother was in this facility for 30 days, supposedly to rehab from a recent surgical procedure. Most of the staff are extremely rude and condescending. Mom gave high marks to the housekeepers and laundry people, other than that the CNAs and therapists were not very attentive. Food was poor. As a family member, I was treated exceptionally rudely by some on the phone and in person when visiting. She was summarily discharged after 30 days, apparently after the Medicare approved benefit for her prognosis had run out, in far worse condition than when she was admitted. No discharge instructions presented on release?? They got their easy money from Medicare and kicked her to the curb. Corporate Health Care, Seattle style. Within a week she was back in hospital and is now safely in a much better long term care facility in rural SW Washington state.

botched care

Reading all the ratings which was 5 star, I helped my loved one choose Puget Sound Health Care. Due to COVID-19 she was quarantined for the required 14 days. One of those days my loved one gets a slice of tomato, slice of onion and a slice of bread the reason the aid said they ran out of food!!! She is a diabetic, and is allergic to tomatoes, and onion, this was just the beginning of care, sitting for hours in soiled adult briefs, only to end up with serious bladder infection, lying in bed for hours without being moved led to pneumonia. My loved one relied on all inclusive care,she was unable to do anything for herself. Some staff were very attentive, others could care less. The doctor assigned to this facility should have caught some serious health concerns, weak heart, causing legs to be swollen. Family members had to visit in the bushes, with all the flying insects. Yes, could the facility like all other business be creative and figure out safe measures to have family members and friends visit somewhere inside the double doors by having a reservation system. Finally, due to the care in this facility. I would never recommend this facility to anyone. My loved one ended up in the hospital for over 6 weeks due serious conditions, that could have been prevented. I think we take better care of our pets, then this facility takes care of the humans that are vulnerable. Just remember one day we will all be old, and may need care. These facilities become our homes. Respect, dignity ,compassion and caring is all that is asked. If staff and administration cannot meet these guidelines then don’t offer your business as a 5 star facility for care. Plus my loved one used up all 100 days of Medicare (with proper care and attention recovery could have been a positive outcome.).

Ashley Butcher

Facility was clean, nursing staff was caring and attentive, the facility provider is very involved and supportive, the management team is very interactive and is great with the discharge process. They have the best therapy team I've ever worked with. The food is good and they're great about having options based on diet preferences. This will be the facility any of my family will go to if needed. I've been to many of the surrounding facilities and would definitely recommend Puget Sound!

tmart

I'm a resident here and the service is very bad in all aspects. I've been here for over 6 months now and finally getting my eye exam. The CNA here are veey bad and has attitudes with everyone. I've pushed my call button and have been skipped a lot to where ive have waited for a few hoursfor anyone to come. The aides have altitudes when you ask them to do anything. The aides can say whatever they want to the residents. I have been called a "asshole" by a aide but not happened to her. I have had my food spilled all over me because the aides has a bad day or attitude. Upper management don't care about certain residents. The rooms don't get cleaned everyday. The food is no good etc.... I was taken off therapy after a month for no reason. I would dig really deep into this place before coming here. The response time for calls are 45 minutes at least.