My mom has been a resident here since 4/16/2014. The staff is awesome. The ED, Marni, is great to work with. Responds to your questions in a timely manner and addresses all issues face to face. The business manager, Misty, is awesome. She is so helpful that it's always a pleasure to talk to her and she's great helping you out when you need it. She is always running around the community and stays busy!! The nurse in charge is Debbie and has only been there 3 months. This is a person when it comes to care giving, truly cares about the residents and treats them like family. She is compassionate, understanding, and straight forward. She will answer your questions honestly, she manages my mom's care sufficiently, is constantly giving me advice on matters regarding my mom and is just great to deal with.
Roxanne, the Activities Coordinator is geat and funny to be around. She's constantly working hard to engage the residents, takes them on bus rides and works to make sure they are as active as they can be. I've gotten to know most of the staff and I failed to mention the nursing staff.. They are great. Always answering questions, great in redirecting residents, calls me with questions or updates on my mom.. Kim, Kim, Muriel, and Laci are who I've dealt with and not only do i give them a A++ in service but they have earned their wings. It takes special people to work in a facility like this and I just can't say enough good things about the staff.
I agree with some others on here that staffing could be better for dealing with the residents but everytime i'm there visiting, the caregivers are on the go all the time and very friendly to the residents and guests. There are two sides to this place and there's the caregiving and business side. I understand the business side and compared to other facilities around there, Clare Bridge was comparable to the other Tumwater facility with regards to staffing. It's not a one to one care place so I get that and understand. They do the best they can and it's true about everyone that works there. I gave 4 stars because of this.. Otherwise i have no complaints at all about the care.
Sales is handled by Sherry and she is great to work with. She goes thru all the forms with you page by page and makes sure you understand everything you're signing. My mom is Medicaid so most of the paperwork was a whiz since it's all taken care of. Ask any question of Sherry and she'll have the answer for you.
Clare Bridge is located across from Capital Medical Center on the West Side. It's a quiet area and we have never had a problem parking cars there. I think if you are looking for a facility, you will be happy with Clare Bridge. I realize everyone has different needs. Just be up front about your expectations and they'll be happy to talk to you about anything and everything regarding Clare Bridge.