There are many, many positives and I would be happier to have more stars to add more gradations. The facility is simply beautiful, clean and smells good. Having been a CNA and worked in places that smelled like antiseptic, faint urine and despair, a place that smells normal is important. The staff is kind and cooperative, but as I walked in one time, there was a woman literally wailing for help and nobody around. I rounded up someone and she was immediately responsive, but still. No way this woman shouldn't have been heard.
When I went in to my husband's room, I noticed the bed was a rumpled mess. Then I noticed brown stains on the bedding which was exactly what you think it was. When I asked him, he said he had a gastrointestinal issue, but that had been two days before, so that ickiness was on the bed that long. This is a failure to notice or to act on it or both -- neither acceptable. Fortunately, I have mad CNA skillz, so despite the cost (several thousand dollars a month), I was the one who transferred him out of the bed, then made it up clean and smooth and fresh. There is literally no excuse for this.
My third bone to pick is over the food. When I looked at the tray they brought him, what I saw looked like congealed vomit with a side dollop of poo. I wouldn't have touched it for love or money. They then proceeded while I was there to bring him in a BLT sandwich. Neither of us eats pork at any time for religious reasons and that is in his chart, but he said he had been brought pig numerous times. The lovely young woman who delivered the food apologized and brought him an egg salad with so little egg salad on it, it's likely he tasted nothing but bread. At a time when people need the very best nutrition possible, feeding therm something an inner city school cafeteria would disavow is not acceptable either.
Be that as it may, what's good about the placed is very, very good. It's just that what isn't good will require the patient's advocate(s) to be sharp, observant and proactive.