Parkview Estates Kennewick, WA

I would recommend Parkview Estates to anybody. The people are very kind and the facilities are kept up well. I've never seen any people just sitting around not being attended to. They're always in and out with my mother. They're never sitting there by themselves for hours without anybody checking in on them. I personally like their services. The staff is wonderful and hardworking. They're there to help and they try to make the living situations for the residents very enjoyable and almost like living in their own homes. They play games, Jeopardy, Wheel of Fortune, there's a group that provides music for the residents, they have birthday and New Year's parties, there are social events on Friday evenings, bible studies, and people from various religions coming in. They have food options that a diabetic could go with, but the majority of the cooking is for people that are not diabetic. They're one of the lowest priced places I've seen with great quality and care.

My mom spent her last days at Parkview. The rooms are bright and beautiful and the facility is very nice. Our family can't say enough about the care provided by the entire staff. My mom, our family and her friends were provided a homelike setting during her last days and the support and care for all of us was outstanding. A very special thank you to Rachel and Scott for their extraordinary compassion.

My mom lives here and sadly the place has apparently gone into severe corner-cutting mode under the new owners. The ownership changed around the first of this year (2016) and the first thing she noticed was that her neighbor, who hired Home Instead Care staff, was evicted for being too dependent. Not sure what part of "assisted" living they actually want to provide now - he certainly wasn't depending on anyone working at Parkview to care for him, he had arranged his own care. My cousin visits weekly and she's noticed a bit of sloppiness in the housekeeping too. Mom says they're having trouble keeping housekeepers, lots of new faces and less professionalism in the quality of work being done. But most evident, and causing a lot of complaints, is the downgrading of the food they serve. Although the cost of living there hasn't gone down, the "lunch" is now fast food; hamburgers, corn dogs, things of that nature. Worse, the dinners now consist of one choice of everything. The other night it was Polish sausage and sauerkraut, take it or leave it. They used to offer multiple choices every night and people with special dietary needs could accommodate accordingly, but no more. All the classes, trips, and decor in the world won't make up for downgrading the cleanliness and the food served. Basic needs first and good quality always, these are the things that keep residents loyal. Old time residents here have moved out and my mom is going to be one of them. It's too bad because this place is attractive and nicely located for all the places and relatives she likes to visit, but you can't cheat people out of what they believed they were always going to have when they signed up and expect them to tolerate it.

One of the clubs I belonged to has meetings at Parkview, so I’m familiar with it. There are things about it that I like. Their apartments have washers and dryers, which is really a handy thing. I’ve eaten there several times, and the food is good. The environment was warm and cozy, and all of the residents seemed happy there. They had activities going on when I was there the last time. They have a lovely dining facility. It was very nice.