Autumn Care of Suffolk

Reviewer#AT1220

We chose Autumn Care of Suffolk for my brother. I went there to check it out prior to his being transferred there. His name is Taye, and he's like the admission person. I called him. I told him what was going on with my brother. He's like, "I've got a bed available, I'll see what I can do as far as getting him over here. I need this kind of information so that I can work to make sure that we are skilled to take care of him." So right there it was impressive to me. They're just not going to take anybody. They want to make sure with his health condition that they have the correct medical staff on hand to tend to him. And then while I was there, he was giving me a tour. He showed me the bed that was available. I met the roommate. As we were going down the hallway, I met different staff members, he was introducing them to me. They were putting up Christmas trees. One of the ladies was talking about how she would sit down and help write letters and send Christmas cards to some of the residents. You could see where it had the dining area, where people would come in and eat meals. And then they had a set up where you could come in if you wanted to have a private birthday party or something like that. They had different areas to do different activities. There was an area for you to sit there for the visitors lounge and things like that. They showed us the menus, the food, and I talked to the financial woman, how she handled it. He gave me a thorough tour and made me feel really comfortable. He even showed me a huge rack that was in the middle floor of one of the hallways that the nurse's aide will get, all the sheets and the towels and all that. This was 4:00 in the afternoon. He said, "All this stuff, right here, even though it's not being used, we still take and strip this, and wash every bit of it and put it back. Because it is set there, it then becomes unsanitized." I was more than impressed with that. That's a little overkill. They're really adamant about being courteous to the other roommate, giving them respect. He knew every patient. If he walked into the rooms, he spoke to each one of those residents, he knew their names, he knew where their family was from, he knew how often they visit them. He knew everything about all of his residents, the resident family, and everything. That is a well run organization. He is on top of everything. Very impressive. It was clean, everybody was clean, everybody was happy. They tried to make their stay there just as at home as possible. And they even said that if my brother wanted to bring his TV he could, if he wanted to bring his own dresser or whatever, he could. It's in a good location. The staff was very friendly.

Royal

My mom stayed at Autumn Care of Suffolk. The nursing care and therapy were good, but the food was bad. The place was clean and the staff was pleasant. They provided long-term care and therapy.