Willow Wood Care Center

happyorganist

I was working to help get a friend admitted to Willow Wood. Ultimately, said friend's family changed their mind about where/how to care for their mother. My interactions with both the administrator (Michelle) and admissions receptionist (also other staff as well) were so positive, I wanted to leave a review. Michelle, thank you for promptly returning my phone calls and for being flexible and willing to do what you could for our situation. I appreciate it! =D Also, Daryl (medicaid case coordinator) was wonderful about responding to my questions via email. She was very helpful. Thank you!! - J. C.

Valerie28

My mom was at Willow Wood. I thought the nurses were really good, but some of the CNAs were not doing their job properly. They weren't keeping track of her clothes. I was told by one of them that if they didn't have any clean clothes in her closet, they just go with somebody else's, and that didn't sit well with me that my mom was wearing other people's clothes and they were wearing her clothes. In fact, when she came home, she didn't come home with the stuff that she went with. Their rooms were semi-private or private. There was private-pay room, and there was a Medicaid room. They had a hospital-type bed and dressers that were really old like they hadn't been painted or refreshed for a long time. My mom hated the food too, and they wouldn't make accommodations for diabetes. Their food wasn't cooked very well. It was pretty disgusting. They should try to hang on to a social worker because the social worker that was there when my mother arrived, she probably never worked in a nursing home and she wasn't trained. She was nice to me, yet she really didn't know her job. She set me on some unnecessary wild goose chases, like telling me to apply for Medicaid, but not knowing the real procedure on how to get on Medicaid should we go that route. That social worker was new and she was totally uninformed. Had the social worker been knowledgeable about the VA and benefits and how to apply for them, I don't think I would have wasted my own valuable time for my own life.

Anonymous81871750

I thought the person that I dealt with at Willow Wood Care Center was extremely professional and extremely friendly. I saw the rooms. It was a typical nursing home. It was very institutional. It felt like a hospital. I thought the prices were reasonable for the quality of care that they provide. It was not a large facility.

S.R.

I was a resident at Willow Wood prior to my major surgery and for recovery after my surgery. I am so pleased with everything about Willow Wood Care Center, the staff, administrator, social services and admissions specialist. I was so fearful having to have a major stomach surgery at a rather young age, (not elderly, but not young) i truly thought my life would never be the same. But thanks to the extremely great quality of care, knowledge, friendliness and inviting atmosphere of the facility and its surroundings, i was reassured and educated that my life was not over - not at all - just a life change that i successfully adapted to. And they even have the cutest little puppy that stays there as well, and actually helps residents with comfort and issues of anxiety that may arise. I would have never made it through the surgery without such a quality, professional care center that maintains the brightest, most professional and caring staff i have ever had the privilege of knowing. They have become a true family to me in my new life and i still stop by and visit everybody there; the staff and the residents. It is a truly wonderful place to be if and when such a caring environment is ever needed in anyones life. :):) Sincerely; S.R.

Caring110398850

The staff, particularly their director, was very kind. I enjoyed visiting Willow Wood with her. She was very thorough, and she talked to me about hospice. The only thing was that the rooms were quite small. I don't think my father would be able to bring his own TV, and I know that's important to him. It's a much older facility, but it was clean and nice. Their workers have been there for many years, so I know that they must like their jobs. Some of them have been there 9, 10, or even 17 years. They do have a dining hall, which is very small. They take them to places that they are interested in. They would find out from the residents what they're interested in, and then they would come up with excursions for them. They also have a garden there that they can work on. I wish the rooms could be bigger or that they could remodel and update.

pixieangel28

I Went to visit the facility as apotential place for my father. I was okay with it at first but noticed things like the cna's being rude to the residents and shouting at them, more like talking down to them like babies. They were rough and handled them so carelessly. Why is the state allowing this ! Or do they know? So horrible I would never let my loved ones go there. I feel bad for the people already there.