Life Care Center of Salt Lake City

mamabear04

I chose The Life Care Center for grandpas rehab stay, following a total knee replacement. Within 5 minutes of walking in to the facility, I knew it was going to be difficult. Someone did help us get him to his room, but once in the room, they left with zero communication in the next steps, even though they are the ones that told us what time he needed to be there for his admission to the facility. We were left sitting in his room, waiting for someone to come talk to us for at least 30 minutes. I ended up pushing the call light and going up the nurses station to find someone after the call light being on for at least 15 minutes. The CNA that came in to do his check in vitals and weight was less than nice. She hardly spoke, was very rude and abrupt and when I told her than my grandpas briefs needed to be changed she argued with me in front of him about the fact that because she couldn’t smell it, he must not need a change. I insisted he did, so she got another CNA to help change him, and both of them complained the entire time, saying it was pointless because he wasn’t dirty, when in fact he was, and they both ended up rudely apologizing. One of the nurses in particular was lazy and had zero desire to help him. After multiple phone calls because he wasn’t getting his pain meds in time, and literal days trying to get them to give him his pain meds on time, did they finally do something. When he was ready to be discharged back to home, they gave attempted to give me less than 24 hours notice to get things arranged for his discharge, they didn’t work with his case worker on getting any of tue supplies like a elevated toilet seat, wheelchair, disposable briefs, etc. set up before discharging him, so he ended up being discharge home without any of the daily living equipment he needed. They no-showed more than care plan meeting. They also called me multiple times to get my arrival time on when I would be coming to pick him up so they could discharge him, and when I arrived at the facility the day of his discharge, at the time I said I would be there, they had absolutely nothing done. I had already set up his home health and physical therapy for when he got discharged, and the a representative from the company we worked with physically walked in to the facility to let them know they would be the ones doing the home health and physically therapy and the facility STILL sent the home health and PT orders to a different company and gave me zero communication on any of his discharge orders. I absolutely would never go there again. The majority of the staff, with the exception of a couple people were beyond rude, lazy, and the complete lack of communication and organization is mind boggling.

Denise

My mother stayed at Life Care Center of Salt Lake City. They were fantastic. She stayed there because she had fallen and broken some ribs. It's a wonderful place for your parent to be when they're recovering. Their staff was so patient, kind, knowledgeable, and gentle. My mother has osteoporosis, so she's been there a few times with very painful situations, and they're so gentle and patient with her. My mother is a very high-maintenance patient. She loves the food. It's clean and it's just excellent care. The food was delicious. I took a few bites as well and it was very yummy. The layout was very nice. It was a little bit more like a hospital facility, but there were beautiful grounds for them to walk. It's not quite as homelike, but it is a rehab center.

TheBear

My father was here recently before his death at Life Care of SLC. I informed the administration of my three estranged siblings' pending arrival to say good-bye, that they were NOT vaccinated and very demanding. The facility had a positive COVID test the day before, so people traveling constantly (two arriving from Mexico) would seem like a concern. The facility not only allowed my three siblings and two nieces to visit unlimited, they allowed all five to move into his room and also provided mattresses and food! I was stunned that the Life Care administration was bullied by these people, which left the rest of us in town unable to visit or even say our final good-byes. When I went to retrieve his belongings, the admissions director Sharon, complained to me how they were rude to staff, very demanding, and denied my father his requested comfort medication. However, for some reason they weren't told to leave or police called for trespass. Life Care staff appear to have no backbone and cater to the bulldozers instead of the rest of the family.

Carol 82

I was a volunteer here for a while. The staff did know everyone's name, but I felt like they were ignoring everyone. There were wheelchairs lined up all over the hallways. If I mentioned someone needed something, the response was, oh he always wants attention. I was not impressed by this at all.

sasha7

My father was at Garden Terrace for 2 weeks. He enjoyed the food and thought that the physical therapy and occupational therapy was good. Our only complaint was the administration. NOTHING seemed organized- and when we had a meeting with the head of nursing, the social worker, office manager and PT head and made a plan, nothing ended up being what was planned. I will say that the social worker did return calls in a timely manner but both my dad and I felt like everything was running "by the seat of their pants". Walker was not available (even though we ordered over a week in advance) for when he left. Also even though they arranged showers a few times a week, he stayed in the same clothes for several days. I had to constantly ask them to help him change clothes (he had tubes etc so I couldn't do it myself). The place is very clean however and the staff is friendly (nurses and nurses aids) so not everything is bad. I just felt like the communication could have been better.

Caring106678450

The staff was superb! I visited Garden Terrace about six times, and I’ve never entered once without being welcomed by everyone I passed. The receptionist, nurse, physical therapist, or anyone else was just most friendly. They’re always very happy there. It was excellent!