Bella Terra St George

My mom is temporarily in Bella Terra, and I don’t like it. I’ve never seen a rehab center that would offer meals and then tell the people that they were out; this happens constantly. I have watched my mother’s food come, and it was not acceptable. You tell them that you want one thing, and they will bring you something else. They don’t make food according to your diet if you had medical problems, so you wind up eating sandwiches, which isn’t right for the money you pay. I don’t like the care nor the energy in the place and the people. Some of them are very short-tempered and don't work very well with helping you getting transferred or in getting assistance. The rehab people who actually do the physical rehab are really good; they get a thumbs up.

My mother-in-law went to Bella Terra (formerly Kolob Care & Rehabilitation of St George) a while ago because she had an accident. I was surprisingly impressed with it. Her husband had been there years before when it was a different name. It had been remodeled and smelled good. I thought that they did a really nice job. I really liked the staff. I loved the nursing supervisor and everyone that I worked with. The physical therapy people were great. She had a little accident within physical therapy; she was trying to wheel herself down the hall and a therapist came behind her to help push her and her foot was in the way and her ankle got twisted. I did not think that was anything that they did purposely. The staff was very patient with her. She was not feeling well and not happy sometimes, and they did a really good job of observing her. They would have church group come in on Sundays, and some people came in to perform and sing for the residents. For the situation, they did a really good job. The meals would be the one area that's not the best.

My review is mixed because it is not ALL bad or ALL good. The biggest area of concern that I think people need to be aware of is patient care. 95% of the people that work there are wonderful, care about residents and provide quality care. Like with any industry there are bad apples, but in this type of place bad apples stand out. Some specifics about the caregivers who do NOT do their jobs: Not showering/bathing residents as scheduled, (food in hair and on body, dirty fingernails, body odors) not keeping them in clean clothing (especially for appointments) not positioning them appropriately, sitting in soiled undergarments, not following fall risk protocols etc. Most were great, but the few that didn't do what they were supposed to means that the overall quality of care is poor. This wasn't just a CNA who didn't do their job, but nurses who didn't do their jobs overseeing the CNA and administration that allows it to happen. There were also instances of unprofessional comments/conduct around residents and family members/friends. Specifically, arguing with a resident and arguing between staff, and discussion of personal health information within earshot of other residents/visitors. (again, this was also nurses not just CNA)

The staff was very nice. The bedding was in poor shape. Housekeeping was good. Their Rehab was great! Their food wasn't that good. They need to let the patients have more of a say with what they are having to eat. Choices would be nice. The night staff needs to be more happy. They need larger bed pans!!!