My mom and family (I included) have found this place to have a caring, attentive, upbeat staff, which ultimately, I think, is what we all want. The general appearance of the place is nice - not fancy, but warm and comfortable. Last year she was in an elegant, more highly rated rehab facility for several weeks, but the aides caring for her there left much to be desired - in fact, several seemed to have chips on their shoulders. So when she required one again this year, that was our main concern. At first we hesitated about checking out Emerald Hills since some of its ratings were just average, but as soon as we (my dad and I) entered the place, we saw a lot of activity and life. After getting the tour, I asked the relative of a patient who was outside what his take was, and he said they had no complaints. Since my mom has been there, we have still seen the generally upbeat, attentive attitude and my mom has been content. She isn't the sociable type and pretty much sticks to her room, but I always see a lot of interaction in the main public sections. The food seems to lack imagination at times, which is why I give it 4 instead of 5 stars. This has been our experience with a short-term stay; she is not there for the long haul. A big recommendation when looking for a nursing home, besides staff, if your loved one will be somewhat ambulatory (not totally bed-ridden) check out the restrooms and shower facilities too. Emerald Hills has semi-private suites (2 rooms connected to a sitting area and restroom), each with a shower. One of the places we checked out looked very nice and elegant - but they only had one shower room for all the residents, which looked depressing and drafty with little privacy. Definitely a deal breaker for us!