My sister is at Kirkwood Manor. The place looks very nice and clean, and it does not have any odor. I've been in some that are really bad. My sister was not happy when she was put in a 14-day quarantine, but I know it is for her safety as well as for the other patients. She does feel like they answer quickly enough, and she worries if she has an emergency.
The staff has always been very nice when I go there. As a matter of fact, they're a little overly nice which makes me kind of uneasy to be honest with you. They seem to have our best interest in mind, but I don't know. Maybe it is just me. I just expect too much. They seem to be short-staffed. Sometimes I'll ask questions and they don't know what I am talking about. I take down names. One time I said, "Well, you know Marie is supposed to be the supervisor there." They said "No, the supervisor is so and so." I think it was a gentleman. I said "What about Daniella? She was the receptionist" and they said "I don't know her. " That is when I asked them if they even communicate. I know they say she works this shift and I work that shift, but surely they must cross paths at one time or another. I had to get my sister a cellphone because I had the hardest time trying talk to her on the phone that belonged to the facility. Her care seems to be good, and the staff is very nice. I guess it is just in my old age, I have become suspicious of people. They are just like overly, overly nice. The staff being overly nice and not quite informed, just makes me uneasy. My sister is happy there, though.
Her room is very small, and they got two people to the room. When you first walk in, there is a restroom to the left-hand side and a closet to the right-hand side. It belongs to both residents in the that room. It makes it inconvenient for my sister when she is trying to sleep, and the other person is doing stuff over in that side. She is closer to the door where the restroom and the closet are at. Sometimes the lady is up in the middle of the night and it disturbs my sister, but she is learning to live with it. They can both have a dresser in there, and they can both have their own TV. She has a little nightstand and right now that is all she has because I have not taken her dresser to her.
I've never taken a tour. It seems like something is always going on, and I cannot go in there which I do not like. I do not like that I have to make an appointment to visit. I think a nursing home should be open at all times. I think I should be able to visit whenever I want to, without letting them know ahead of time because I know what happens if you let them know ahead of time - they clean up stuff.
I know they have bingo, craft sessions, and stuff like that on different days. They give them a chart every month to let them know what is going on. Every once in a while, they have Facetime where you can through to facility phone and talk Facetime with relatives. The reason we got our sister a phone is so we could do it whenever we wanted to.
I have not really seen much. I go in the front door and they lead me to her room and that is it. I've seen the lobby and it looks nice clean. As you walk, the reception is to the right. Walking a little further, there is a lobby, where you can sit down. Walk a little further to the left, there is a restroom. Then you walk further in and there is the activity room or the cafeteria. If I go to the left, I go to her room. And that is all I have seen. I may request a tour, but it seems like there is never enough people to be able to request that.
My sister is not very happy about the food.