Avalon Memory Care - Cypress Creek

Virginia Vara De La Cruz

Currently I have 2 aunts that are sisters in the facility. They have been there approximately 2 years under their care. I have developed a close relationship with facility manager and staff to where I feel comfortable with the care that they are receiving. If at anytime there is an issue or problem a phone call is made to me immediately.

Provider Response

Jim

I visited Avalon Memory Care - Cypress Creek. The lady in charge of the facility was the one that gave us the tour, and she was very informative and very impressive with the questions she asked. She gave us a tour of the TV room, the dining room, and three different sized rooms. They had a lot of options as far as what kind of care they needed. They manage the medications. They had a medical staff that could request refills on prescriptions and things like that. The people there seemed caring about their residents. I think it's a really good facility and had a good staff. The staff explained that the residents were fed and it seemed fine. The dining room seemed fine. It had tables and she showed me the kitchen and everything. It was spacious and well furnished. I was very much impressed with it. It's in a good area across from Cypress Creek High School. It's in the great part of Houston. The staff mentioned that there was a beauty salon and there are places where they can play games if they want to. They can walk around as much as they want to inside or outside.

Provider Response

ReviewerAT1222B

My wife moved into Avalon Memory Care. She's been there for about 2-1/2 months now, and it's really good. I believe they really care about their residents, and it's just the thing I asked them to do. I can't complain about any of the staff. They've all been very attentive, they check on her regularly, and I'm satisfied with it. It's more like a hotel with individual rooms, and she has her own room. In fact, she's in a room that's intended for two people and she's lucky enough to get it. It's a large room, and we're very happy with that. My wife's in hospice, and she's pretty much confined to the bed. I have to take a COVID test every two weeks to visit her. The food is good and sufficient. She can't eat regular food; it has to be pureed. The facility is nice and small, and it's set up specifically for patient care. It's just a little bit dark in there.

Provider Response

D.F.

Avalon Memory Care - Cypress Creek left a lot to be desired. All the rooms you walked through were filthy and the floors were filthy. It was dingy with only a little lighting. I was not impressed. I expected to have a whole lot more out of that place coming in, and it was a total disappointment. There was not too much activity at all. It was almost like they stuck them in their chairs and were done with it. When I walked in there was no interaction, no activity, and no event going on. It looked weird, and there should have been something happening because it was like 9:30 to 10:00 in the morning. I saw residents sitting in their chairs doing nothing, and some were sound asleep. The person who gave me the tour also lacked knowledge.