Accel at College Station

concern226

My mother was at this facility for short term skill rehab. A week later she had to be admitted to the hospital due to neglect of wound care, stomach problems. Which no one seemed to know anything about...so they say...but I specifically asked them about the care of it and was told by numerous aide that it was being cared for. Being a caregiver myself, I decided to check and what I saw was disgusting...skin tissue was tore. Called for the nurse (which was a fill in from another facility) to look at it and she couldn't believe her eyes so she had to borrow skin cream from my mother roommate to apply on wound. Then she checked my mom stomach called the doctor and was told to send her to ER. No communication between staff on patients care when shift change. Aides arguing with each other in front of patients/visitors, there was no one at receptionist desk to let you in..when she did come she is on personal phone. Went talked with the Administrator about my complaint for the 2nd time. He didn't have a clue about anything . Overall... My mother will not be going back there when she get discharged from the hospital.

I am glad to have made it out alive

I am writing this review to warn others off of this Pest Hole of an assisted living facility. I am a Heart Patient and require certain specialized care which was promised but never delivered. However, let me start with the positives of this place: 1) There are no better Janitors. 2) They knew to back off when the were about to be called on something to their higher management, which I actually had to once. OK, that's it! On to the many many negatives of my experiences with them. 1) The Staff is extremely lazy. For example none showed any evidence of having the Treatment Instructions as to how to care for my conditions. 2) When asked to do what was required to assist me, I would often get the retort "Go Do It Yourself!". 3) One "Nurse" complained that I was being "abusive" for making the reasonable requests as per my Treatment Instructions. This was the incident referred to when I called their higher management. 4) The furniture was wholly inadequate to my treatment. The "bed" required a special assisted approach. For my condition, an Easy Chair would have been infinitely more efficient, infinitely less dangerous, and far less expensive than the "bed". The chair was so uncomfortable that I surmise that a Medieval Torturer like Torquemada must have designed it. 5) The food was disgusting, and can best described as "Stale Fast Food Cuisine". 6) The Staff was PETTY. The "Nurse" I complained about intentionally spilled a drink near my foot, without replacing my drink. 7) Another "Nurse" walked away from me while I was in bed after I made it clear I wanted to talk to him, and despite my repeated protestations as he left. I was left without the Call Button for several hours. No thought was given to me as to the hazards I would face the next morning as I got up without the assistance I needed to do so. 8) The slow service must be mentioned, typically taking up to an hour for help to arrive. In fact, in a couple of instances, the Aspirin/Tylenol I asked for never came. Nor do I feel that I received all of the Medications in my Treatment Instructions. 9) Privacy was also an issue as I had a room invasion from a crazy woman, a neighboring patient. 10) I did not receive any of the Rehab Treatment promised. 11) I can't say I trust these people either. I watched my effects carefully to prevent pilfering. I was extremely glad that their Doctor was willing to discharge me because of Improved Health. It would not surprise me if I hear over the News that this "Medical Facility" gets closed down by a Police Raid by the end of this year. A One Star Rating in a Five Star Rating System, a Ten Star Rating System, or even a Hundred Star Rating System is TOO GOOD for them.

Past Customer

My father was at this facility for skilled stay then transitioned to long term. He was very happy and the staff was engaging and he made some wonderful friends. During the end of his life the staff was kind and caring and always there for myself and my family.

kerrik

My family member is there. Because of COVID-19 we are not allowed to visit at all. She has lost 30 pounds from the inedible food. She is now too weak to go home. She cannot even get a hot cup of coffee in the am and is served meals after staff has been told MULTIPLE times it is something she does not eat. We are terrified to complain because of the poor quality of care she is already receiving. She has fallen a couple of times b/c of the inattention. i've never seen anything so horrible. It is honestly as though they could not care less about her surviving their facility. She is elderly and so it seems they just write them off - Patients not deserving of being served food they can eat.

kwall82

We have used Accel twice, 2018 and 2020 for rehab. Both experiences were awful. There is no communication between staff and family. Medication was not given correctly. Meals did not follow required restrictions and most meals I had to go search for his tray because it wasn’t delivered. Physical therapy department was awesome. Plan to go help your family member at least 3 times a day because staff is not helpful unless you search for it. Administration turns over often so no changes were made when I discussed it with them.

Tara Worth

My mother has had rehab care and assisted living here at Accel. It is a beautiful, modern facility with several sitting/common rooms, an inner garden, very large gym for therapy, and several dining rooms. Dining menus have variety and healthy choices. The staff are friendly and do their job well. The therapy is especially good. All the rooms have large windows and really nice bathrooms with natural tile. Super place!