My mother-in-law fell and broke her hip at the end of December, 2016. Following surgery and a week in a hospital, she was transferred to Healthsouth in Arlington, Texas, where she spent another week. Our overall experience was good and we would recommend this facility to others
All the patient areas had just been remodeled when we arrived, and the office areas were in the process of being remodeled. So everything was modern, spacious, and comfortable.
With only one exception, all the staff were friendly, caring, and helpful. This was the most important thing we were looking for before selecting Healthsouth, so we were very pleased. We were also very watchful of response times when the nurse call button was pushed. A response over the intercom almost always occurred within about 30 seconds, which was very reassuring. The time for someone to actually arrive to help varied from immediate to maybe 5 minutes or so.
I think there is a law or insurance rule or something that requires 3 hours of theapy per day, and that's what she received. It consisted of some sessions focused on physical therapy (muscle strength, range of motion, etc.) and other sessions focused on occupational therapy (everyday tasks like getting dressed, showering, getting in/out of a car, doing laundry, and shopping).
We appreciated how flexible the staff was. For instance, my mother-in-law takes a number of supplements and they were willing to work that into the daily routine. Due to her whole food plant-based diet, we brought most of her food every day and were allowed to keep it in a refrigerator down the hall (since we didn't arrive each day until after noon, the nurses were even willing to retrieve food from the fridge and warm it for her). They were also flexible on the checkout process, even when we moved it up a day.
My wife and I were there for at least a few hours every day, so we got a good feel for how the operation is run, how consistent the treatment is, etc. It's not perfect and there are things we would change if we could but, overall, we were very pleased and would not hesitate to recommend this facility to others.