Arbrook Plaza

DO NOT. I REPEAT DO NOT PLACE ANY ONE YOU LOVE HERE. No communication. My loved one was here due to aspiration pneumonia. Speech therapy very involved, recommended thickened liquids only. I have come in several times over the last two days, each time finding regular water at her bedside. When I asked the nurse, she said she would remind the CNAs again, but she couldn't watch them all day. Her light took forever to get answered, and when it was they informed me she would have to wait until they could find some help "It might be awhile" Now her bottom is broken down. I finally requested her to be transferred back to the hospital before something more severe happened. Lots of families I spoke with were very unhappy, higher up were not concerned. Very sad! Seems more about getting them in, making their money and sending them on their way.

We had my mother there less than 2 days. Horrible care. I can’t believe that MCA recommended this place. Do your research!! Don’t just trust that the hospital wants what’s best for your loved one. We couldn’t get the call light answered. When someone finally did come in they turned off the light and said they didn’t have enough help and would be right back. Never came. Tried to discuss concerns with higher ups.... they could not care less.

The staff members that work morning shift are excellent in making sure the job gets done,as well as the admin MRS.Jodi.I also have seen the building progress into something beautiful,its always clean an smells great.

My brother-in-law is a resident of Arbrook Plaza, but my wife was not really satisfied with it. We’ve had some issues with the staff members because it’s not as clean as it should have been. They have a therapy room.

My wife was here 1 1/2 days with fractured left arm and hip .No help from nurse or nurses aid she laid in her poop for around 4 hrs. they brought her dinner didn't cut the meat or open her drinks, still laying in poop. she didn't receive all of her meds for copd. around 6pm they finally cleaned her up, smearing poop and leaving it to dry. the next morning she tried to get some to help her to the bath room,No one showed up after 2 hrs of pushing call button.She called me at work I came and took her out at 8:30 am. She had not received and meds at that time nor used the bathroom I thought I had done enough research. I have notified the state but no response yet Do yourself a favor don't use this place

I received a phone call around 1230 last night from the nursing home to inform us that Krista has passed away. I called them back this morning at 7:03am. The lady that answered the phone i do not remember her name but i will be finding out. When i told her who i was she told me i never called her back with the amount Krista drew from Social Security, i asked her if the facility was calling to let me know Krista had passed and if so i had already received 4 phone calls to let me know. Then i gave her the amount and asked how much did i owe for Krista staying there. He put me on hold and calculated the amount of $955.56. I told her i would cut her a check today and be up to pick up Krista's things. I waited 5 minutes then realized how insensitive she was being and is only looking at the amount of monies owed. So i called back a lady by the name Paulette answered so i asked is it usual and customary to be so insensitive when someone passes to demand payment. (Krista just passed 9 hours previously.) Paulette stated its business. You know how it is people do not pay their bills.

If you are considering long term care or rehabilitation this is not the place you want to place a loved one. My mother had 4 falls the first of which she broke her hip. After breaking her hip two weeks later she had two falls within two days one of which she received a black eye as well as suffering from a stroke the next day. No transfer paperwork was sent to the hospital nor was the family notified. The administrator thought these issues were not worthy of meeting with family about because he was eating lunch. When he decided to cowardly surface from his office he was not concerned to say the least. Again do not waste your time or efforts. This place is incompetent fro the bottom up.

My husband had a fall, so he is in Arbrook Plaza for therapy. He was apprehensive at first with all the medical issues he has, but they manage him very well. The staff has been very good. He is comfortable with his room, although it's a little small if he has company. There are two people in a room and not much room left for an extra chair in there. The facility itself is nice and clean. The outside landscaping is really nice.