Seven Oaks Rehabilitation and Healthcare Center

Shelli1964

My cousin was in this facility for rehab for 30 days. she has congestive heart failure and was very weak. During her stay, full covid precautions were in place so we could not visit. She had her cell phone so we could communicate. she said they immediately put her in diapers because she needed help to get up to go to the bathroom and they didn't want to take the time to help her. so they made her soil herself. On top of that, they didn't change her regularly, so she sat in urine for extended periods of time. because of the congestive heart failure, she is on a daily diuretic. the Brian center was refusing to give her the diuretic because they didn't want to change her diapers more than they had to already. during her stay, my cousin gained 27 lbs of water weight from the lack of her diuretic and was so swollen she was almost unrecognizable. At this point, they wouldn't let us in to see her, so She demanded that they call an ambulance ant take her to the ER. She threatened to call the ombudsman as well. they begged her to give them 3 days to get the water retention resolved and they started to give her the diuretic. My cousin was supposed to be there 90 days for the much needed physical therapy but we got her out just shy of 30 days because of the way they were treating her. Once we got her home she got very sick and we had to take her to the ER a day after we got her home. turns out she had picked up a UTI in the Brian center from sitting in her own urine for so long and not being bathed regularly. the infection was so bad that it had gotten into her bloodstream and she went septic. I did some research of my own after the fact, and found out that during my cousin's stay, the Brian center only had ONE CNA for every 28 patients. One. that is ridiculous, abusive, and I can't think of enough words to describe my utter disgust for a place that treats people like this. I have reported all this to the appropriate agencies/people and I'm not sure what came of it. We got her out of there and I hope they get shut down. I'm only giving them a 1 star rating because there are no negative stars.

Mrs. Cheree

My sister was a resident for several months. Prior to Covid restrictions, family was able to check in on her regularly. There were some concerns that were either brought to the staffs' attention by family members or in one case a report was made to DHEC. After Covid restrictions were put in place and family was not able to see my sister regularly, things went down hill quickly. Due to her mental condition, visitations at the window or through Facetime, were not an option. We relied on regular check-ins with the staff which became few and far between. We tried to call multiple times only to be disconnected or sent to a mailbox that was full. Communication was difficult to say the least. We had growing concerns regarding my sisters care and overall well being. Per the family's request, my sister was presented to her primary care physician for a physical. After examining her, the physician made a report to Adult Protective Services. My sister was malnourished, dehydrated, had a severe UTI, an eye infection in both eyes, bed sores and was not able to stand because of excruciating pain caused by extended immobility. If you care about your loved one at all, do not place them at the Brian Center, St. Andrews.

kendell mac

My aunt was there lost her life to Corona virus. With no visitors. We had to see my aunt from her room widows. Workers brought it in . Always sinks. U can just walk in or out!

Danny_C

They don't have rails on bed just pad they be out of bed before they know it. And you better keep watching over their shoulders about giving meds. They have 10 wheelchairs we patients in them sitting at nurses desk so as they say can keep a EYE ON THEM!! And my mom was sitting there and she stood up and fell thank the lord she didn't get hurt. My mom's bed is got 3 cranks on the foot you have to crank them to raise head or feet! Staff puts on good front at first. Don't have any idea as far as amenities for them

MsWilliams

This is what I have to say about this place its clean environmental services make sure of that and there food looks like real food and the staff is good and always polite. to me it is the upper management. they do not know what there doing those managers does not know how to run this facility they might as well let the CNAs run the place because thats who run the place an they do a awesome job

Aldebaran

My husband was cared for here for a month before his death. I found the staff warm, friendly, and competent. I visited frequently, at different times of day and night, and always found the place clean and well staffed. My husband was happy here, all his needs were met, and I could not have asked for better care.