Brookdale Columbia was dimly lit. The room that I saw was nice, it was like a hotel room, it had a microwave, and a small refrigerator. The staff spoke about a garden that they hadn't had an opportunity to get cleaned and fixed up yet. All of the representatives were very, very kind, and truly wanted to be of assistance in any way they could. She did the best she could, but the facility just wasn't up to par.
251 Springtree Drive, Columbia, SC 29223
Call
(800) 385-2527
Reviews of Brookdale Columbia
Assisted Living Reviews for Brookdale Columbia
May 01, 2022
I visited this facility
June 24, 2021
I visited this facility
I felt like Brookdale Columbia was a bit run down. Everything could have been painted, and it looked a bit gloomy to me. I didn't like the feel of it; I wouldn't want to put my husband there. The people who worked there were nice, at least what I saw of them. I saw an exercise room and an exercise therapist, in addition to the woman who interviewed me. I don't know if everyone was just gathering in the front because it was almost dinnertime, but there were a lot of people in wheelchairs that were just sort of sitting around, which I wasn't so keen on. There was an outdoor courtyard area, and it was OK. It wasn't very well kept. I thought the rooms were small with low ceilings that reminded me of a rather old hotel. I didn't particularly like it, but it was adequate.
Provider Response
We are sorry to hear your tour of Brookdale Columbia did not meet your expectations. We want to thank you for taking the time to visit and provide feedback. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our management team.
February 01, 2020
I visited this facility
Brookdale Columbia was kind of crowded. The recreation therapist who showed me around was very good. She showed me the activities and where they do the activities. The residents seemed upbeat and engaged in activities. They had Bingo, and they were doing a little community activity when I was there.
December 18, 2017
I visited this facility
Brookdale Columbia, the rooms, activity area, and the dining room were very small. They kept everything locked up. The guy who gave us the tour was very nice.
Provider Response
Thank you for taking the time to visit our community and share your feedback. Our community has so much to offer and we would love for you to come back to visit again!
April 17, 2017
I am a friend or relative of a current/past resident
We chose Brookdale and everything is working out well. They have varying levels of care. My mother-in-law is 96, so when she needs more care, that will be available for her. It will be an increase in cost, but it would still be available without having to find a different facility and moving her into a different environment. The food is amazing. They have many caregivers, and everybody seems very content. She has been in for about 10 days and is loving it. She is in a one-bedroom until a studio becomes available; the one-bedroom is quite small. The only issue is when she goes into the bathroom, there's a vanity, a toilet and a shower, so in order for her to position herself with her walker to be able to use the commode, her walker is about three quarters in the shower. There isn't enough room, and I don’t care for that. Everything is going well. They have lots of activities; yesterday when I spoke to my husband, he was visiting her and she was out in a recreation area with many residents watching a movie on a large screen. Even if they don’t do hands-on activities, they do get together and watch movies. They seemed to have quite an active social calendar with activities going on several times a day for the residents. There’s a beauty shop in the facility, which was important for my mother-in-law. She likes to get her hair done every week. It seems to be a very nice facility.
March 06, 2017
I visited this facility
Brookdale Columbia was very clean and pretty. At the time I visited, the person who usually greeted you was not there, so the person who was delivering the medications showed us around; she was very nice and very experienced. The dining area was very nice. They served three meals. The community did not seem as cohesive or working as a group. If they could do something with the front to make it feel cozier or more home-like, it might help. The staff was extremely friendly. They should get their activities together where the people are more working in unison in their activities than walking and wandering on their own; that might give a better impression to people.
October 27, 2016
I visited this facility
Brookdale Columbia seemed nice, and it had friendly staff. We really didn’t have any bad experiences. The rooms were clean and well ventilated. The residents looked excited; the staff was helpful. The dining area was clean and big.
June 10, 2016
I visited this facility
Brookdale Columbia was very nice, clean, and looked active but was expensive. We had a good tour, and it had nice people.
January 24, 2016
I visited this facility
We visited Brookdale, and it was just beyond us financially. It’s a beautiful facility, and the overall atmosphere was positive. We met the sales director who was very nice, very professional, and very personable. The other staff we saw seemed to be enjoying working with the residents. We were looking for respite care when we toured there.
April 29, 2015
I am a friend or relative of a resident
Mom is at Brookdale Columbia, and it is a really nice area. They have bingo and people that come in to sing for the residents. I would recommend them because it is a nice place. Mom is really happy in that place.
August 31, 2014
I visited this facility
My visit with Sterling House was good. They showed me around. They told me what it would cost, and I thought the facility was very nice. The staff was very friendly and professional. The dining room was beautiful. It was like a fancy restaurant. The décor was nice, and they had nice common area where you could meet other people. I liked the landscape too. I liked the physical aspect, and they had whatever services anybody needed to stay there, like physical therapy. The grounds were really nice, and they had a lot of activities. It looked like a place I would enjoy living in.
July 31, 2014
I visited this facility
I had visited Sterling House on Parklane. It seemed to be a very nice, very immaculate, structured well and organized. It was not smelly like the other assisted living homes. I enjoyed the staff. They were very nice, genuine and pleasant. It was in a good location and I was pleased with what I saw. However, I wasn't able to see the room because I wasn't able to tour them properly.
July 19, 2014
I visited this facility
Sterling House on Parklane was very nice. I would have chosen that one. It had a lot of different sized rooms so that, if I wanted to, I could have gotten a place for my mom and my dad at the same place. They have some good activities. They are in a very nice neighborhood; I like that area. There were a lot of things I liked about them. It was probably one of my second best choices. It was just, with the condition that my father was in, the other place was more suited for him. But it was a very good place, and I liked it. Everyone there was very nice, as well. They had a lot of activities, and they did a lot of outdoor things with the residents there. They'd take them out shopping and to the stores. There are a lot of craft things they could do. There are little garden areas and various things that people get involved with. I liked that they had several dining areas, a small cafe-like setup, which was really nice, where if you lived on a certain hall you had a choice of different places you could go to have a meal, so it was very nice. I liked that. It was actually a nice concept.
April 29, 2014
I am a friend or relative of a resident
My aunt is a resident of Sterling House on Parklane. The care is going excellently. I have no problems. The first day when they greeted us -- I can tell if people are sincere or they are just looking to get a paycheck. They didn't come off that way to me, and it's always the first impression. Now you could fool me, but I don't think so. They look at my aunt as a human being. It's a beautiful place. Overall, it's 100 percent clean.
April 09, 2014
I visited this facility
Sterling House was nice. It wasn't as upscale as others, and it was farther out. The rooms were nice and spacious. It felt welcoming, homey, and a lot more reasonable. The dining room was OK. They have a nice courtyard, and it seemed to be nice and bright. They could update the décor a little bit.
March 28, 2014
I visited this facility
I liked Sterling House. I thought it only had one floor, but it was nice and comfortable. The staff was very good. For respite care, it was a few dollars more than the other place. The rooms were nice and clean. They had activities. I could live there.
January 17, 2014
I visited this facility
I visited Sterling House on Parklane in Columbia and it was good. The director was very familiar with macular degenerative and the staff was taking courses on it as well. My mother has macular degenerative and so I was impressed that they were aware of it and theyêre becoming more aware of it so that they would know how to handle current and future residents that have this.
November 28, 2013
I am a friend or relative of a resident
I've already found a place and she is at Sterling House on Parklane. It’s small with only 40 residents there. It's really nice and everything in the facility is very clean. I don’t have any complaints so far. The place is secure; you just can't walk in or walk out. They have bingo, puzzles, and they go on to different trips. They always have something to do. I would definitely recommend this facility.
April 29, 2013
I visited this facility
Sterling House was clean, everybody was friendly, and they were open about everything. They have got an activities director. So they have a bunch of activities like arts, bingo, and even outings.
January 24, 2013
I visited this facility
There seem to be not enough workers at Sterling House. There was no director or manager when we were there. But it was clean, it felt homey, and the residents seem content. I just thought it was a little out of control. They had two lady residents who were trying to help each other because there was no one there to help them. Another woman had asked us to close the door from outside because the outside patio doors are open and she couldn't close it.
July 05, 2012
I am a friend or relative of a resident
The workers at the facility are very kind, sweet, and helpful. They interact well with the residents and check on them. However, the food is so terrible and inedible that the residents often request family/friends to visit them during lunch so as to eat a meal elsewhere. Other than the constant complaints of the food, most residents appear to be happy with the living arrangements. The final complaint of the living arrangements would be the housekeeping staff. Although they are all very friendly and competant, they often seem to forget the cleaning schedule, which is listed in each resident's room. That makes the resident have to get up and open the door, to find out that the trash is already taken out and beds already made. The healthcare provided at The Sterling House could use an upgrade as well. The nursing staff does not appear to be performing up to expectations. They allowed my son's father to eat foods that included ingridients he should not eat, which caused a heart and swelling issue. He was in the hospital for several days over this.
May 18, 2011
Friend or relative of resident
Sterling House on Parklane is the assisted living facility that my grandmother chose as her new home. Our family was impressed by the fact that the staff really does take the time to get to know each new resident and their relatives.
This individualized care and concern was obvious beginning with the very first visit. Here is a place where everyone really does "˜know your name"; and this small recognition transforms this assisted living facility into more of an extended family network.
"Gran" has always been a very active lady, and the caregivers at Sterling House encourage as much independence as possible. She has help with her ADLs (activities of daily living) as needed, but mostly she is out and about on her own.
The meals are very good, and the choices of food change on a fairly consistent basis. This facility is part of the Brookdale Senior Living Network which even operates a Culinary School to teach chefs how to cook nutritious and delicious food for senior citizens. It seems that all of the senior residents stay busy with activities, exercise, social events and planned trips to local attractions.
We were especially pleased to note with the cleanliness and open feel to this assisted living facility. It passed ""Gran's"" white glove test and that says a lot right there.
It really does seem to be more of a true "˜home environment' and visitors are always welcome. I have to admit that we were worried about the level of care that our grandmother would receive but the staff at Sterling House are committed to their jobs and they are true "˜friends' of the residents-not just employees.
Questions about Brookdale Columbia
Describe the overall population of assisted living residents at Brookdale Columbia. What is their average age? What are their favorite things to do?
The population here at Brookdale Columbia consists of Residents between the ages of 70 to 98 years young. The average age of our Residents is 75 years young. Our Residents have varied interests and our Activities Programs try to accommodate all of our Residents interests. We offer opportunities to explore new things and we are a Resident based activities Community. Some of our Residents favorite things to do is participate in Social activities. We also offer a Bird Club, Gardening Club, Poetry classes and our newest IPAD technology classes
What programs or activities does Brookdale Columbia offer to enrich residents' well-being?
Brookdale Columbia offers many Activities and Programs geared to Enrich our Residents’ well-being. We offer Physical B-Fit exercises classes 7 days a week as well as several Brain fit programs and Intellectually stimulating activities. We have several Social opportunities each day. We also offer emotional focused groups and Vibrant Spiritual programs that give our Residents purpose
What places are near Brookdale Columbia or within walking distance for assisted living residents to enjoy?
Brookdale Columbia has various local shopping and Dining choices for our Residents to choose from. Unfortunately, we do not have any in walking distance for our Residents but we can use our Brookdale Bus to transport our Residents to these places
What transportation services does Brookdale Columbia offer to assisted living residents?
Brookdale Columbia offers transportation services for Physician appointments on Tuesdays and Thursdays for our Residents. We also use the Brookdale Bus to take our Residents on various outings
What makes the chef or dining program at Brookdale Columbia exceptional? What kind of menu can assisted living residents expect?
Our Chef prepares fresh and nutritious food daily for our Residents. We never serve processed items. We gear our Menu choices to what our Residents like and are happy to offer choices for our Residents. We also can accommodate special diets for our Residents if ordered by a Physician. All of our menu choices are low sodium but for our Residents who wish for seasonings we offer Brookdale Signature Seasonings that contain no sodium but can used to enhance the flavor of the foods for our Residents
What safety features or security measures does Brookdale Columbia offer to assisted living residents?
In addition to our Brookdale Columbia being a secured Community we are also a one story Community. Each of our Resident Apartments offer smoke detectors and sprinkler systems for added safety for all of our Residents. We also offer a secured courtyard for our Residents and Families to enjoy
How does Brookdale Columbia keep residents' families informed about their loved ones?
Brookdale Columbia believes that communication between our Clinical Team and Families is of the utmost importance. We are able to communicate openly with our Residents Families by many methods such as Face to Face care meetings with the Clinical Team and Families as well as communication through email, phone and text
What is the care staff-to-resident ratio at Brookdale Columbia during daytime and nighttime hours?
In South Carolina, the state’s regulation mandates a minimum of one (1) associate per eight (8) residents between the hours of 7am and 7pm. Between 7pm and 7am, one (1) associate per thirty (30) residents is mandated. Our staffing schedule meets and exceeds these requirements.
If Brookdale Columbia accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Brookdale Columbia happily accepts both Dogs and Cats. As we all know they are part of our families too. We have a secured courtyard that our friends can enjoy
What ongoing senior care training does the staff receive?
Brookdale Columbia prides itself on the Training all of our associates receive from the first day of employment. Brookdale Columbia also requires all staff to complete monthly learning classes in order to ensure that our staff is properly trained and always up to date on the most current training available offered by Brookdale Senior Living
What safety features or security measures does Brookdale Columbia provide to protect residents who wander?
Brookdale Columbia is a secured Community. All of the entrances and exits here at Brookdale Columbia are locked for the protection and safety of all of our Residents. Especially for our Residents who may tend to wander. All visitors must be buzzed in and out of our Community in order to help protect all of our Residents
Services and Amenities of Brookdale Columbia
Room and housing options
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- Tv Room
- Garden And Patio
- Resident Parking
- Features Extra: Secured Community, Heat Lamps In Resident Bathrooms, Pet Friendly
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Wifi
- Technology Extra: Emergency Call System
Health services
- Hospice Care
- Medication Management
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Arts And Crafts
Financial guidance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
Diet
- Diabetic
- Low Fat
- Low Salt
- Renal
Languages
- English
General
- Resident Capacity: 52
- Staff Patient Ratio: Minimum Of 8:1
- Respite Care
- Minimum Age: 65
- Pets: Yes
Range of services
- Range Of Services Extra: Physical Therapy, Occupational Therapy And Speech Therapy In House. We Also Offer Labs, Podiatry Services And Mobile X Ray Services
Licenses
- Licenses: Community Residential Care Facility
About Brookdale Columbia
Brookdale Columbia provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.
We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.
What Makes Us Special
All of our external doors are secured by a passcode, and all guests are greeted upon entry and exit to ensure resident safety. We also have in-house therapy and hospice services.
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