Springtree Manor

Pennie

I thought it would have worked out, but it didn't. They said my son didn't get it because of his age. It was set up just the way I would have liked it. It was small, which would have been better for my son. The facility itself was fine. It just didn't meet our needs, and I think I could have been more informed about the fact that my son was not going to be accepted. But initially, everything seemed fine. Initially, the staff seemed very nice and very caring but up to the point where my son is not accepted. I would rather have heard it right from the beginning. Before then I was able to contact them, and they were able to contact me and I always answer phone calls because I was waiting for a call. That's the biggest thing that I have about them. For that reason, I can't give them the highest rating because they seem to drop the ball right when it was very, very important and very necessary for me. But I like the place because it's small and it has an outside courtyard. I like that.

Diane

It was a very nice and very accommodating facility. The rooms were nice. The dining area was nice. I liked the menus because they changed and then sometimes you could order things that weren't on the menu, which I liked, too. The family room, where they watch TV and so forth and gather together, was nice and clean. I don't have any complaints about it. Those who can drive, can still have their car there. For others, they have the van to take them to other activities outside of the facility. They have game nights and stuff as well. They were friendly.

Karen

My aunt has moved here. It's well laid out, it is clean, and the room is adequate. My aunt is in a small room. There's enough room for her large closet and the bathroom is okay, although the bathroom door is frequently broken. Other than that, it's okay. She's got a window. My aunt is in there on the highest level of care. There are not many activities she does, but they do try to take her there so that she can be a part of them, even though she really can't participate. The dining area is always nice. They seem to try to please the patients that they have there. My aunt is on a particular diet, and they seem to be doing okay with that. In terms of value for money, it's worth it because they do take care of her, and we can't.

Rebecca

It was a wonderful place. They had an outside garden. Everybody that was in the building was occupied with one person or another resident whether it was playing cards or singing. The staff was very nice. The place was beautiful. The staff was very congenial and always aware of what was going on. All the residents were in the room where they all gathered for different things. A man was playing the piano and singing and everybody was engaged. I would feel very comfortable putting my sister there. We did not try the food, but it smelled awfully good when we were there. It was very clean. They worked to have it nice, and they succeeded.

Danny

My mom moved here two and a half weeks ago. I like how clean it is. Our experience has been really good, so far. The staff has been very good. Her room is just a plain room, it's nothing fancy, but it's clean. The atmosphere is very good. I like the surroundings. It's not on a main road and it's quiet. The dining area is nice. There's a nice big open clean area, and they make sure to go out there after they eat. Sometimes my mother eats the food, sometimes she doesn't like it. They have games, bingo, and painting classes.

Doris

It was dimly lit. The room that I saw was nice, it was like a hotel room, it had a microwave, and a small refrigerator. The staff spoke about a garden that they hadn't had an opportunity to get cleaned and fixed up yet. All of the representatives were very, very kind, and truly wanted to be of assistance in any way they could. She did the best she could, but the facility just wasn't up to par.