Providence Place Senior Living of Dover

Jacqueline

My mother-in-law is a resident of Providence Place Senior Living of Dover. When she was in the regular assisted living area, it wasn't bad. But now we're here in the memory care, they're not doing what they said they would do. They're not making sure she's getting a bath, not making sure she gets her teeth brushed. So, there are a lot of not good things. The staff in the memory area, I just see these girls sitting around on their phones. When you have 40 to 45 people in the memory area, when do you have time to sit down there on your cell phone? They're always saying they are short-staffed, but you can't get your job done if you're sitting on your cell phone. We go over on Friday, and we're there for five hours now. The memory people there, I rarely see them involved in any activity. They bring over the people from the house side and do activities over there. Most of the time when we go over there, we see them lying there sleeping or passed out. They're all wet, and all peed up, laying there on the sofas and the chairs. The residents think I work there when I go over, they're always asking me for help. I've seen the food and I'm not too impressed with it. My mom has a lot of choking issues, we've had her have speech therapy and everything. Now they have to grind it all up. When she was on the house side, it wasn't too bad, it was okay. I used to go there and have lunch with her before on the house side, and they had hot dogs and soup, which isn't bad for lunch. Now, over on this side, I don't think you should serve people that have swallowing issues and can't eat food, dried up potatoes, mashed potatoes. There should be some gravy on there for them to take it down. It isn't that bad of a place. It's just the care that they're doing for Mom. One thing that irritates me that happened these past couple of months. They don't even have their soap back there to wash their hands. My mom had poop on her hands and there's no soap in their bathrooms to wash their hands. They have it all locked up in a cabinet. Their toothpaste is all locked up. I even took wipes, and they are telling me she can't even have wipes for her hands. How do you get the poop off? They need to have better training and find people that do care about these people because these girls that they have over there in that area, they're lazy. They do not care. I mean, when we go to work in these places, you have to have a little bit of empathy for these people. There's this one lady, if you don't see her walk in the hall, she could be up to something. She has been stuffing stuff down her toilet and flooded the whole three rooms there. It smelled so bad. The staff doesn't keep an eye on her.

Holly

Providence Place Senior Living of Dover was excellent. Our experience was wonderful. They took very good care of my husband's grandmother. They had lots of activities for her to do. The rooms were very nice. I didn't have any issues with any staff there. We had Christmas cookies. They had a Christmas party. She never had any complaints about the food. She always enjoyed their options there. At first, going into a place like that, she was not happy, but this time, we had to call her to go visit her because she was busy. The condition of the facility was above average. They got what they paid for.

cindyanntodd

Mom was a resident in assisted living at Providence Place of Dover for about 2 years when the Covid 19 pandemic began. During that difficult time when we couldn’t visit, the staff members worked diligently to keep us informed of Mom’s general health and changes in her dementia. During that time, at the staff’s recommendation, we moved Mom into memory care to ensure that her needs were met. Once we were able to visit again, we met many of the staff and were always impressed with the care Mom received and with the staff’s response to our questions. We so appreciate every member of the staff at Providence Place of Dover and thank them all for their effort and support over the last few years. We are saddened that government regulations required us to move Mom to skilled nursing care in another facility. We would highly recommend Providence Place of Dover for assisted living needs.

Patti

My mom has been at Providence Place Senior Living of Dover for less than a month now. She's in their assisted living and the place is clean, the facility is nice, and the staff is nice. Her room is a good size, has enough storage spaces, and is perfect for what she needs right now. My husband's grandmother lives there, too, so I've been through the entire facility. My mom doesn't like anything but the food seems good. I've seen it and my husband's grandmother likes it too. I believe there is a library, a couple of common spaces where you can have your family to eat with or whatever, and a fitness room in there. They have some nice outdoor spaces too like patios and that kind of thing.

C.G.

We have found Providence Place Senior Living of Dover for my mom where she is pretty much getting settled in. She's been in their assisted living for about a month now. The staff was wonderful and they were so nice. It's always been very clean, it's very warm and inviting, and it feels homey for the people that are staying there. My mother loves the food and that was one of the things that we were very concerned about. She wasn't eating very well when she was at her own place so that was one of the things that we were hoping for, that she would like the food there. Every time I go in to see her, she tells me about how good the food was and how much she likes it. They offer a lot of activities, but my mom doesn't join in a lot of them. She's not a joiner but they offer a nice selection. I know they have bingo almost every day. I think today they had a culinary class where they made cinnamon bites in the shape of a Christmas tree. They also have a happy hour, they have trips to the local shopping centers, and they have chair yoga. The price was very much competitive with other places that I looked at.

Extremely Frustrated

Keep raising rates, under staffed, good staff overworked, ther stre a few excellent nurses/aides but alot of lazy ones, food quality not as good as it was. Management & some staff can be very snippy don't like it when your a hands on family member.