This place is an absolute nightmare.
My aunt was on hospice, actively passing from a grueling 6 week battle with cancer.
We had to ask them constantly for her pain meds, as they were suppose to be given every 30 minutes. She waited up to 2 hours for a dose while suffering.
(I will credit two amazing nurses, I do not remember their names but they know who they are.)
After my family had sat next to her bedside TOGETHER for over 8 hours, we separated to go to bed and returned the next morning. We were then greeted by the director of nurses who immediately asked us who we were, what we were doing and why we were there. We explained we have a family member passing and are here to say goodbye.
She then insisted only 2 people could be with my aunt and we had to all leave. Making us decide between sons, nieces, grandkids, twin sister, etc.. who gets to sit with her during her last breath. Limiting our time to say goodbye. She was in a room, at the end of the hallway, ALONE. We had all been in there together for hours and were masked, but suddenly she changed her mind and kicked us out. Causing such a scene my aunt was left alone for 20 minutes while we begged her to allow us all to stay.
She showed zero remorse and refused to allow us back into her room.
Disgusting, unforgivable, and when she loses a loved on I pray she doesn’t have to choose TWO people to say goodbye.
We are disappointed to hear that you did not have a more positive experience with us at Avamere Riverpark of Eugene. We would like to work towards a resolution, so if you are willing, please reach out to us to discuss this further.