Avamere Riverpark of Eugene

Rooms not well kept Staff doesn’t make eye contact and when you get their attention they pass you on because that not their duty Nurse not really up on a patients diet or really cares Social worker has an office but has you talk right outside her office in the hall in front of a resident You order from the Bistro and your food is served a paper towel from a tool out like you would find in a bathroom. No napkins No small paper plate The tabletop maintenance was a bit to be desired. They wet a cloth and washed the table cloth then swiped the tv channel changer then wiped over the chairs and then when on to next table with no rinsing

There will always be good & bad said about ever rehab. My wife had gone to a coma and was taken to Riverbend Hospital. After getting better she was transferred here. After being dropped off at front station. Every employee there did not want to sign her in. They said why do I have to sign in the new patient?My wife said what room number I will take myself. Once in room in there was no state requirements done ie, TB SHOT ETC. The only thing that was a paper stating how much my insurance will cover and they needed a payment on the balance. The 2 nurses that came in later that night were pretty good and I give those 2 a good job but only those 2. My wife had all her meds changed so when she was asked if she was in pain she said yes but she would live. So another pill given. In 2 days my wife was in coma when I came in. I asked what was happened? That she is over drugged and I want her back to hospital. They said she was just being lazy and they will call the Dr. in a couple of days. I blew it, and I demanded her taken to ER. WHEN SHE GOT THERE DR. SAID SHE WAS OVERDOSED, kidney failure and would have been dead in 20 min had she not come in. Avamere Riverpark made my wife go through h...

My husband received excellent care while at Avamere Riverpark. We were fortunate to have a private room and that contributed to our satisfaction. However, the major strengths of this facility are the genuine caring employers that help the residents feel secure and well provided for. They create a friendly, uplifting, family atmosphere that motivates the patient to work hard to get better. The physical and occupational therapists are excellent and brought my husband from an almost zombie-like state to being able to come home. The food is tasty and ample. The menu changes frequently. Activities are available and many feature musical performances that are very enjoyable. The CNAs do the brunt of the hard work and are amazingly positive in spite of being very overworked. Some staff members have been there a very long time and contribute greatly to the positive atmosphere and sense of family. They make a point of knowing each resident and his or her family members. When we left facility the feeling was bittersweet since we had made many new friends and had such good experiences.

I am a friend of someone placed for rehab at this facility. They are feeding everyone canned food. No nutritionally value, folks can never get better. He was fed a hot dog and almost choked but no one was there to help...thank goodness his wife was. A friend witnessed another woman unable to chew her stroganoff but no one cared if she ate or not...no one monitoring the dining room. Since being there he has had a mild stroke, a urinary infection and now infection in his lungs. I think this is a terrible place to send a loved one. They need a nutritionist and someone to monitor patients who cares!!!

My Mother has been cared for in Avamere Riverpark on 3 different occasions for broken bones due to falling. She is about to go back into this facility due to a broken knee during a fall. She is almost 96 years old and her mind is very sharp but unfortunately, her bones are very brittle. We have been so happy with Avamere over the years that I would not even consider letting her be cared for by a different facility. She has always received wonderful care there and the staff is always very attentive, caring and kind. She is very tiny and only weighs 80 lbs, so staff would quite often make her high protein shakes which she loved. Some of the staff would even spend their breaks in her room visiting with her. Even when things were rather hectic and very busy, she continued to get wonderful care. We are so grateful to the staff and the facility. If you hear of or read complaints about them, please know that is not our experience AT ALL!!! They deserve 5 stars!!!

my mother has been in their care since the end of MAY for a broken leg. since she has been there she has had to go to the ER twice now because of the care from this place! she has a SEVERE UTI because her catheter has not been changed for 6 WEEKS! who does that to a person? she has bleeding bed sores and now she has a bleeding ulcer. what is wrong with this place? there are no phones in the rooms and they treat their patients like they are a bother to them. if you love your family DO NOT TAKE THEM TO THIS HORRIBLE PLACE. They are going to be reported and possibly sued for the horrible care!

Absolutely, extremely unstaffed. It can take 30 minutes of longer for staff to answer call lights. One nurse is rude to residents and to other staff. You can request that this nurse check on a resident and the nurse goes home hours later, leaving the task for the next shift. Horrible food, rated F-, family member lost a lot of weight due to inedible food. Usually did not smell of urine or feces, but one evening feces soaked bedding was left if dirty linen barrels in the hallway all through dinner and foul smell poured into other rooms. Other residents are left screaming in pain for help for up to 40 minutes or more at a time and all other residents have to hear it. One resident beats on something metal for up to an hour in an attempt to get off the commode. Residents are not informed that "students" will be caring for them and they should be given the opportunity to opt out for privacy and dignity reasons. Students should have to don adult diapers and be changed by other students to learn a little humility if they want to be CNA's or nurses. My great grandmother ended up with bed sores, infected wounds and late stage pressure sore and had to go to the hospital to be treated. Residents sit in groups and complain of food and nothing is done about the bad food. When my great grandmother refused to eat the terrible food, I tasted it so I know how first hand how bad it is.

There are no stars to rate this facility. On 11/02/15 I found my father non responsive with an occupational Therapist trying to get him to dress himself. When I asked why he was in that condition, the therapist directed me to the nurse who had no idea what state my father was in. I immediately asked for Medical Attention and it took 30 MINUTES for the nurse practioner to get to my fathers room. She was very rude and asked me "what am I supposed to do for him" I demanded that my father be taken to the emergency room, where the admitting physician found him to be OVERDOSED ON OPIATE NARCOTICS - and my father has unexplained bruises - DO NOT SEND YOUR FAMILY MEMBERS THERE