October 15, 2019
Provider Response
Thank you very much for this great review and for visiting us. We are glad you noticed how much care and attention we put into caring for residents and the cleanliness of their home.
July 02, 2019
Provider Response
Thank you for this great review! We are glad to hear that your mother is enjoying her new home and the amenities at Legend at Council Road. We are grateful for the opportunity to serve you and your family.
August 30, 2018
June 10, 2016
April 02, 2015
February 25, 2015
January 22, 2015
April 23, 2014
August 30, 2018
Provider Response
Thank you for your review. We would like to apologize for the negative experience you had at Legend at Council Road. While negative, we do appreciate your feedback and will look for ways to improve. If you are willing, please let the community know your e-mail address so we can invite you to upcoming events to hopefully give you a better experience on what our community offers with its people and amenities.
What ongoing training does the staff receive in dementia care?
Associates receive training through a thorough on-boarding program and ongoing, annual training as required by the state regulations. Department heads are required to participate in bi-annual training in their designated field of expertise.
Describe the overall population of assisted living residents at Legend at Council Road. What is their average age? What are their favorite things to do?
Legend at Council Road is very proud to have a diverse community of residents who enjoy a wide range of activities from physical exercise, exploring their artistic talents, cooking classes and volunteering their time in various local community projects, just to name a few.
What programs or activities does Legend at Council Road offer to enrich residents' well-being?
Some of the life enrichment opportunities include: trips to the theater and art venues, outings to shopping and attractions, community and cultural events, informative lectures and educational speakers, volunteer opportunities, fitness classes, walking groups, social and themed parties, book clubs, family events and much more.
What transportation services does Legend at Council Road offer to assisted living residents?
Legend at Council Road offers scheduled transportation via shuttle buses for our assisted living resident’s convenience.
What makes the chef or dining program at Legend at Council Road exceptional? What kind of menu can assisted living residents expect?
Legend at Council Road offers a Gold Leaf Dining experience for all residents which entail fresh prepared meals in our own kitchen by our staff of professional Gold Leaf Chefs. Breakfast consists of a wide array of traditional breakfast items, including eggs cooked to order. For lunch and dinner, you may choose a freshly prepared selection from the Gold Leaf Choice menu or the Café Select menu, and your choice will be brought to your table by one of our friendly wait staff. The Gold Leaf Choice menu is created by the chef and changes daily.
What safety features or security measures does Legend at Council Road offer to assisted living residents?
Trained associates are on the premises 24-hours a day, electromagnetic locking doors, specialty carpets near doors with alarms, etc.
How does Legend at Council Road keep residents' families informed about their loved ones?
Legend at Council Road publishes a monthly newsletter which often contains a calendar of planned events, a schedule of daily activities is posted at the community. Families will receive a phone call if there is any change in the health of the resident.
What is the care staff-to-resident ratio at Legend at Council Road during daytime and nighttime hours?
Staff-to-resident ratio will fluctuate depending on the number of residents.
If Legend at Council Road accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Residents are allowed to have well-behaved pets and there is ample space outdoors for residents to enjoy with their pets.
What ongoing senior care training does the staff receive?
Associates receive training through a thorough on-boarding program and ongoing, annual training as required by the state regulations. Department heads are required to participate in bi-annual training in their designated field of expertise.
How many staffers are on duty in the daytime and overnight?
Staff-to-resident ratio will fluctuate depending on the number of residents.
What safety features or security measures does Legend at Council Road provide to protect residents who wander?
When residents appear to be moving towards an exit, associates are trained to re-direct them back to their activities or apartments. Special carpet designed to deter residents are placed around fire exits and the doors in each community are installed with electro-magnetic locking systems.
What programs or activities does Legend at Council Road offer to keep residents engaged? How does the staff engage residents' long-term memories?
Programs and activities for Memory Care Residents are customized based on personal interest, cognitive and physical abilities using the resident’s life story.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Each resident’s health and cognitive functioning are assessed by the health care coordinator when they move into the community. Each resident is assessed again 30 days after move-in and every 120 days after that by the Healthcare Coordinator.
What techniques does Legend at Council Road use to support memory care residents during mealtimes?
A half hour before mealtimes, aroma therapy is used to stimulate synapses in the brain to recognize that it is time to eat, residents are escorted to the dining room and accompanied at the table by an associate who demonstrates mirroring techniques to enhance memories of proper eating techniques.
How does Legend at Council Road keep residents' families informed about their loved ones' health?
Anytime there is a change in the health or behavior of a resident, the family is notified with a phone call.
Describe the neighborhood around Legend at Council Road. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
Legend at Council Road is located in close proximity to residential neighborhoods with easy access to various hospitals and clinics for the convenience of the residents.
Legend at Council Road is an assisted living and memory care residence dedicated to providing quality services in a warm, comfortable environment. We offer professional, personalized services designed to enhance the quality of life for those we serve. We remain dedicated to those who entrust their housing and service needs to us.
At Legend at Council Road we are dedicated to each Residents' independence, choices and dignity.
Visit us for a tour and you'll see how our combination of a warm residential setting along with the caring, helpful staff at Legend at Council Road is just the right choice for your housing or service needs.
Legend at Council Road is dedicated to providing the highest standard in quality of service, environment, and care to residents and their families. The foundation of our approach to service is built upon fundamental concepts we believe are important to every resident.
The concepts are central in our approach to quality service and supportive residential environments:
At Legend at Council Road, we recognize that each person has individual needs and preferences. With this in mind, we offer each resident a flexible service combination we call Tailored Services. The combination of the Base Monthly Service and the Tailored Services you choose results in your monthly Tailored Pricing. This unique plan provides you with the most individual personal service in the most cost effective manner.
Base Monthly Service Includes:The Legend Personal Assessment provides for cooperative planning between you and our staff. As your needs or wants change, your Tailored Services can change with you. At Legend, you pay only for the services you need or want.
Life enriching activities come alive at Legend at Council Road. Residents participate in hobbies, cultural events, educational opportunities, religious activities, and interesting trips, along with the opportunity for new experiences. New friends are made and relationships strengthened by spending enjoyable time together. Special cultural and community events are a highlight on the Legend Life Enrichment calendar.
The Life Enrichment Coordinator and the nurse create The Legend Wellness Program which may include fun exercises, activities, and health education. The Legend Wellness Program is designed to enhance the overall health and well-being of the residents.
You may choose additional personalized support or services through our specialized program call Legend Companions. Legend Companions spend time one-on-one with the resident providing special attention or care such as reading, shopping, letter writing, supervision, and support.
Every design feature of the Legend at Council Road is based on our philosophy of service and our dedication to creating quality environments and service delivery systems for the residents we serve.
Exterior:Caring for a loved one with Alzheimer's or other memory impairments is a very personal, loving dedication to service. It requires service for specific and individual needs.
More often, the resident with memory loss needs assistance with life's daily activities including personal care but may not have an acute medical condition requiring around the clock skilled nursing or instruction. Finiding that unique combination of physical setting and specialized care is a journey traveled by many families.
At Reflections, our trained staff works closely with family members and friends to assemble a "Life History" identifying the personal experiences of each resident's life.
Through the "Life History," we get to know the personality behind the person, fostering a one-to-one association more like "friend to friend" rather than "staff to patient." Details and events from your loved one's past become "shared" memories and experiences serving as a foundation for activities, communication, and the development of friendships built on support, understanding and mutual respect.
Base Monthly ServicesWe are a one-level smaller home-like community for AL and MC and we can provide higher levels of care than most AL communities. All AL apartments are 1 bedroom, sm med and large and some with secured courtyard access w/ their own patio. Memory Care daycare feature offering more options for our residents & allowing couples to stay together longer.
