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Heartland of Marion

400 BARKS ROAD WEST, Marion, OH 43302

(800) 558-0653 (Call a Family Advisor)

4

(5 reviews)

Offers Nursing Homes

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Reviews of Heartland of Marion in Marion, Ohio

4

(5 reviews)

    jill1920

    1

    September 7, 2020

    I am a friend or relative of a current/past resident

    This facility is poorly run and staff members at every level are extremely unethical and inappropriate. As I was walking down the hall approaching my mothers room, I caught a staff member making fun of her. As she was coming out of my mothers room she was waving her hand in front of her face in a gesture meant to convey when something stinks, her coworkers who were standing in the hallway laughed at this insult. My mother stopped asking for assistance while she was at Heartland because an employee told her that "if you keep it up, no one is going to come and help you." I asked my mother if I could speak to someone about the threat, to which she said " honey, I'm begging you not to, I'm shaking, please drop it." Soon after this my mothers face sustained bruises that looked like someone had repeatedly hit her with a hard object; She said that she "fell." I tried on several occasions to discuss my concerns with a shift supervisor and nurse manager but always got the run around and no one ever returned my calls. I regret that my family had to place my mother in this facility, especially when she was at her most vulnerable. The tremor in my mothers voice and her swollen disfigured face haunt me.

    Provider Response

    Thank you for bringing this to our attention, Jill. We take matters like this very seriously and have forwarded your message to the appropriate teams for review. If you would like to further discuss your concerns, please contact our Care Line.

    cforeman

    5

    August 22, 2017

    I am a friend or relative of a current/past resident

    My Mother is Phyllis. The people are so gentle and respectful of her. Tonight when they were putting her to bed. I watched, she winked at them. That means she is Happy. Thank you so much, it sends bubbles of relief and happiness in my heart, they are true Earth Angels. Thank you, thank you, thank you. My heart is so full of gratitude.

    bummy

    5

    August 6, 2017

    I am a friend or relative of a current/past resident

    My grandfather was at Heartland of Marion. He received the best therapy and care during his stay!

    Provider Response

    Thank you for sharing! We are proud to have cared for your grandfather.

    grandslam

    4

    April 27, 2017

    I am a friend or relative of a current/past resident

    Food could be better,but check salads were amazing, kitchen staff rude,management need to learn to be managers,the nurses on the floor would make good manager. Speech was rude,PT was great except that Eric guy didn't care when he schedules therapies and rude when u talked to him about it,med surge nurses were amazingly. Staffing is always challenged,I could have my call light on a long time but over all care was good,place was clean

    Provider Response

    We are sorry that you had a negative experience at our center. Although we cannot discuss any specific issues on this site due to patient privacy, we would like to talk with you about your concerns. Please contact our Care Line.

    Jim13

    5

    April 18, 2013

    I am a friend or relative of a resident

    Heartland of Marion was where my mom lived. The place was clean, bright and smelled good. The staff were friendly and they called me whenever they noticed anything unusual. They had crafts, games and puzzzles. The staff were doing a good job at keeping the active residents still active. The residents who were disabled were also involved in other programs in the facility.

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    Services and Amenities of Heartland of Marion in Marion, Ohio

    General

    • Resident Capacity: 120

    Medicare

    • Health

      2.0

    • Overall

      3.0

    • Quality

      5.0

    • Staff

      2.0

    Medicare Provider Number: 366304
      Ownership Type: Non profit - Other
      Rating Date: 9/1/2023

    About Heartland of Marion in Marion, Ohio

    Heartland of Marion is a Senior Living provider in Marion, Ohio that offers residents Nursing Homes services. Contact Heartland of Marion for more details on services and rates.

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