Heartland of Marion
400 BARKS ROAD WEST, Marion, OH 43302
4.0
(5 reviews)
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Reviews of Heartland of Marion in Marion, Ohio
4.0
(5 reviews)
jill1920
1
|
September 7, 2020
This facility is poorly run and staff members at every level are extremely unethical and inappropriate. As I was walking down the hall approaching my mothers room, I caught a staff member making fun of her. As she was coming out of my mothers room she was waving her hand in front of her face in a gesture meant to convey when something stinks, her coworkers who were standing in the hallway laughed at this insult. My mother stopped asking for assistance while she was at Heartland because an employee told her that "if you keep it up, no one is going to come and help you." I asked my mother if I could speak to someone about the threat, to which she said " honey, I'm begging you not to, I'm shaking, please drop it." Soon after this my mothers face sustained bruises that looked like someone had repeatedly hit her with a hard object; She said that she "fell." I tried on several occasions to discuss my concerns with a shift supervisor and nurse manager but always got the run around and no one ever returned my calls. I regret that my family had to place my mother in this facility, especially when she was at her most vulnerable. The tremor in my mothers voice and her swollen disfigured face haunt me.
Provider Response
cforeman
5
|
August 22, 2017
My Mother is Phyllis. The people are so gentle and respectful of her. Tonight when they were putting her to bed. I watched, she winked at them. That means she is Happy. Thank you so much, it sends bubbles of relief and happiness in my heart, they are true Earth Angels. Thank you, thank you, thank you. My heart is so full of gratitude.
bummy
5
|
August 6, 2017
My grandfather was at Heartland of Marion. He received the best therapy and care during his stay!
Provider Response
grandslam
4
|
April 27, 2017
Food could be better,but check salads were amazing, kitchen staff rude,management need to learn to be managers,the nurses on the floor would make good manager. Speech was rude,PT was great except that Eric guy didn't care when he schedules therapies and rude when u talked to him about it,med surge nurses were amazingly. Staffing is always challenged,I could have my call light on a long time but over all care was good,place was clean
Provider Response
We are sorry that you had a negative experience at our center. Although we cannot discuss any specific issues on this site due to patient privacy, we would like to talk with you about your concerns. Please contact our Care Line.
Jim13
5
|
April 18, 2013
Heartland of Marion was where my mom lived. The place was clean, bright and smelled good. The staff were friendly and they called me whenever they noticed anything unusual. They had crafts, games and puzzzles. The staff were doing a good job at keeping the active residents still active. The residents who were disabled were also involved in other programs in the facility.
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Services and Amenities of Heartland of Marion in Marion, Ohio
General
- Resident Capacity: 120
Medicare
Health
2.0
Overall
3.0
Quality
5.0
Staff
2.0
About Heartland of Marion in Marion, Ohio
Legacy Marion, located in Marion, OH, is a senior living provider that offers a variety of care types including skilled nursing care, short-term rehabilitation care, and hospice care. This community provides options for both private and semi-private rooms, catering to the preferences and needs of its residents.
The community includes spiritual activities and programs, facilitated field trips and outings, entertainment activities and programs, social activities and events, salon services, shared common areas, and communal dining.
In terms of services, Legacy Marion offers physical therapy and rehabilitation and occupational therapy and rehabilitation and has therapists on staff. Additionally, the community accepts insurance, which can be a significant factor for many when choosing a senior living provider.
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