The Commons At Brightmore

Antonio

The nursing staff under LaTanya is very helpful, responsive, in making sure the residents feel safe and cared for. The administrative staff under Kelly are very nice and very professional. They always respond to any questions or any concerns right away. The kitchen staff under Demond give special care to every resident's needs and specific diets. The activities, exercises and events under Tonya keep my mom and all residents entertained. I highly recommend the Commons to anyone searching assisted living care. My mom made this tough adjustment and appreciated the attention which she is receiving.

Nancy

My mother has been at The Commons Assisted Living in Brightmore for six months due to a fall at home that left her unable to care for herself. It has been a period of adjustment for her since she has been independent all her life which has also caused issues for her adapting to the new lifestyle. No place on this earth is perfect. At The Commons there have been problems getting mom's special diet to be satisfactory to her needs and there have been issues with getting her drugs dispensed on time sometimes. However, personally speaking, the staff has been accommodating when these issues have been presented. And their personnel shows genuine care and compassion to mom and try to make her feel at home. She looks forward often to her visits to the pond and grounds, to seeing her special friend in the dinning room during her meals, to getting her hair cut often, and to attending exercise classes and other activities. I am very grateful to the fact that, at this facility, they continue to strive every day to make her new life more pleasant. I also feel I have a welcoming avenue to them if any problems arise. This thought gives both my mother and I peace of mind.

JB

The rooms were poorly maintained and not clean. The entire wing smelled of urine. Chronic understaffing led to decreased patient care. They did the bare minimum and it showed on every level. Staff were regularly asked to work 16 hour days. They were not capable of producing logs so that I could check to see if my MIL was checked on every 30 minutes as per their policy. Most days when I visited the staff were one their phones or gathered away from patients complaining about the administration. I am still puzzled to see higher reviews for this facility. I have not spoken to a single family who had a good experience there. I wonder what patients who do not have a strong advocate do.

Mom'nMe!

I am so thankful my Mom and I landed at The Commons at Brightmore. She has been living in Paraklay Way for about 2 years, but was a resident in two other units prior to this last move. As Mom's cognitive status has changed, the staff has gently adapted along with us, and has patiently educated me as I struggled with Mom's dementia. A a staff member said recently, "This is her home. We are all a family." And I am ever so thankful for that sentiment and the care they give that reflects it. What a gift to hear a staff member say, "Oh I love working with this population. It just speaks to my heart." And I have heard that over and over. I get photos of my Mom when I cannot be there for a few days, they are patient with my worries, and let me partner with them in activities and celebrations when possible. My Mom loves these kind, talented, caring folks as do I.

Do Your Research

My mother was at the Commons at Brightmore for several years. Their transportation employee was transporting her to a doctor's appointment and she was not secured in the vehicle. There was an accident and she ended up in ICU. Unfortunately the majority of the staff is overworked and undertrained. Our family would not recommend the Commons at Brightmore.

goldie44

I witnessed a very sad situation on my recent visit with my mother in law. One of the other residents was walking around trying to get help with her very obviously soaking wet diaper. The THREE staff members at the desk just ignored her….finally, the one that was eating a large bag of chips told her to sit in a chair. The aide that was playing on her phone never looked up. The third aide walked away….That poor woman sat in that wet diaper for 16 minutes before she got up and asked for help again…she was made to sit again in that chair…her pants were absolutely soaked!! Finally, I went up the desk and asked why someone was not helping this woman!! “Someone will be back to help her shortly” I was told…..the definition of laziness. This is why I visit my MIL as often as I can.