College Pines Health and Rehab Center Valdese, NC

Where do I begin. My mother was in Frye hospital because of congestive heart failure. She was 88 years old. One doctor wanted to send her for rehab and the other heart doctor suggested Pallitive Care because her heart was only working 25%. The doctor sent up the Palliative Care admn. from the hospital to talk to us and try and get her moved to the Hudson facility. However the other doctor already signed orders to have her moved to College Pines for rehab. Big mistake. The first night at the facility my mother woke up confused and went to the front desk and they put her in a wheel chair and she sit ALL night at the front desk. We told them that was not acceptable, because of all her health conditions, and spoke to the doctor there. He gave them strict orders to put the bed alarm on and look in on her every 15 minutes. They only did that one night. She had a stroke 4 days later. The 2nd shift RN said she didn't. We requested that an ambulance be called and they wouldn't. The following Monday she went into distress. Her BP was 40/14 and we had to demand twice for an ambulance. She was then taken to Valdese ER then Hospice and she passed away on 3/16. Terrible care. They are only good if you stay with your loved one 24/7 and demand care. Believe me I am filing a formal complaint.

Words fail me with this place. Incompetent doesn't begin to describe them. My mother was there for rehab after back surgery, getting her pain medication was always trouble, her c-pap and oxygen were hooked up wrong and when the staff was asked about it they tried to argue before they even looked. I just said the come explain to me how this is supposed to work the way it's hooked up. It was changed in a few minutes. When she was released again her pain meds were again a problem area. The list goes on and on. It seems strange how much trouble they had with only the pain medication it makes me wonder.

My father in law was in this facility shortly before he died. He was transferred to this facility from Mission Hospital and on the first day they failed to feed him. He was somehow left off of the cafeteria list and was not fed. We came to visit him one day and his socks were saturated in urine from an accident that he had earlier in the day. We had brought him a whole bag of brand new socks so there was no excuse for leaving him in filth. The staff was indifferent. I felt like there was something wrong with him several days before he was finally sent to the hospital. He ultimately died of a kidney infection that led to sepsis. I would not recommend this facility.

My father passed away after being in this facility. He contracted MRSA and pneumonia while staying here. I was not impressed with the staff or cleanliness. Do your relatives a favor and DONT put them in College Pines.