College Pines Health and Rehab Center Valdese, NC

My 77 year old brother came to CP from a hospital. Initially he was in a very small semi-private room, but was moved the next day to a much larger, albeit semi-private, room which was very nice. The staff was extra attentive, including the nurses, CNAs, PT and OT...I couldn't have been more pleased. My brother was not able to do much due to his advanced disease but I was able to see how many activities they had planned for other residents every day. Cosmetically, the College Pines building is beautiful. Upon entering they always had coffee available with their Kureig machine, which I took advantage of on some cold winter days. I could tell their rehab room with equipment was well appointed and I found the PT staff to be very well trained and worked well with both my brother and us. If you are in need of either long term care of short term rehab care, you will not be disappointed.

I can't believe these terrible reviews. My best friend's mom, my aunt and my dad all here for months and years. All have had very good care. All treated with respect and love. My dad is currently a resident and has to have everything done for him. They do a wonderful job feeding him, bathing him, and transferring him from his bed to his wheelchair. He likes his roommate and thoroughly enjoys the Sunday morning services. The staff works very hard to make sure he has not only what he needs but also what he wants. I am eternally grateful to and for College Pines Health and Rehab Center.

Where do I begin. My mother was in Frye hospital because of congestive heart failure. She was 88 years old. One doctor wanted to send her for rehab and the other heart doctor suggested Pallitive Care because her heart was only working 25%. The doctor sent up the Palliative Care admn. from the hospital to talk to us and try and get her moved to the Hudson facility. However the other doctor already signed orders to have her moved to College Pines for rehab. Big mistake. The first night at the facility my mother woke up confused and went to the front desk and they put her in a wheel chair and she sit ALL night at the front desk. We told them that was not acceptable, because of all her health conditions, and spoke to the doctor there. He gave them strict orders to put the bed alarm on and look in on her every 15 minutes. They only did that one night. She had a stroke 4 days later. The 2nd shift RN said she didn't. We requested that an ambulance be called and they wouldn't. The following Monday she went into distress. Her BP was 40/14 and we had to demand twice for an ambulance. She was then taken to Valdese ER then Hospice and she passed away on 3/16. Terrible care. They are only good if you stay with your loved one 24/7 and demand care. Believe me I am filing a formal complaint.

Words fail me with this place. Incompetent doesn't begin to describe them. My mother was there for rehab after back surgery, getting her pain medication was always trouble, her c-pap and oxygen were hooked up wrong and when the staff was asked about it they tried to argue before they even looked. I just said the come explain to me how this is supposed to work the way it's hooked up. It was changed in a few minutes. When she was released again her pain meds were again a problem area. The list goes on and on. It seems strange how much trouble they had with only the pain medication it makes me wonder.