The Laurels of Greentree Ridge

My mom had a series of strokes and has been at the facility for over a year and I couldn't feel more comfortable of where she is. Though about an hour away from me...she is 5 minutes from memorial mission where 1 of the best cardiology departments is. I have nothing but good things to say about the care of my mother and very pleased they have treated my mother. I believe it is my responsibility of a sin to see ahe is getting the best possible care and that is all I have witnessed. I am there many times a month and seen all treated well. It is sad to see those who so not have visitors which I am unable to today because I am trying to get over a cold. But I will be there in the next few days as soon as I feel healthy to be sure I dont bring any thing to the patients...always beat to be safe than risk their health and lives. I am unsure of the other people experience but I have looked and visited several different facilities throughout the region and I can say with the upmost confidence this is the absolutely 1 of the best. Thanks to the staff for taking such good. Are if Nancy L. It helps an only child like myself feel a little less guilty of not visiting when I have a cold....I know you all treat her like family and that's all I want for Mom. She is in very good and caring hands H George

My mother was recently a rehab patient at the Laurels of greentree ridge. The facility was very clean and updated, the patients seemed happy and the staff was friendly. They were very attentive to her and I at work. Thank you to everyone from housekeeping to nursing.

I was very impressed with the care my mother received while at The Laurels of GreenTree Ridge. She has been in a few facilities over the past 5 years for rehabilitation after two knee replacements and a shoulder surgery. The rehab team at GreenTree was absolutely amazing. She was even able to go home sooner than she expected and continued therapy on an outpatient basis for her shoulder. Thank you to all of the nursing, therapy, and other staff for everything you did for Mom while she was there. Hopefully you're all still there when/if I need you!!

My grandmother was at GreenTree and I was very impressed by her care. This was the cleanest facility out of all that I had toured and there was never an odor. The staff were friendly and they event gave my nana a certificate and graduation when she discharged.

This place is terrible in every way. You would be better off going to a homeless shelter. It constantly smells like a sewer and they are very understaffed. It has taken over an hour to get anyone to answer the call button and then they just came in and turned it off only to run out and make you wait another 45 min before returning to care for the patient. The nurses and C.N.A.s are for the most part OK, but they are so understaffed that they are constantly overwhelmed. The administration is the biggest problem, If you complain about the bad care of your loved one they will turn around and blame the patient and do nothing to fix the problem. The problems are a constant, Their has not been one day that I have visited my family member where the same issues I have complained about has been been addressed & the administrators have become rude and offensive when I have repeated the complaints. They do not see or treat your loved one as a person but rather a dollar sign. The social worker is horrible and pathetic. The head of the nursing department dos not do anything to fix the problems. The facility is falling apart from the leaking roof to the broken door alarms and fire alarms that go off for no reason when it rains hard. If you care about your the person, do not let them go to this place.

I am a relative of a past rehabilitation patient. I was not impressed with the staff at all. Only 2 or 3 seemed to really care. My loved one was there recovering from a hip surgery and has dementia. She fell 3 times in one week. The last fall resulted in a head injury needing stitches. The nurse told us she was not found for a good ten minutes due to shift change. A very lame excuse. Needless to say we brought her home. There were many times when a call button would not be answered for 30 minutes or longer. Do not subject your loved one to this place. It is not at all what they spokes person makes it out to be. There should be a suprised visit from State inspection. There is never enough staff and the weekend staff is the worst.

The nurses are nice when see them ,¡ very slow it take over a hour to answer bell not right some Need more attention this really needs to be e looked into

In 25 years of working in hospitals and nursing homes, I've never seen such a filthy, unsanitary health care facility. My mother's floor was never completely clean, and the blood- and stool-soiled toilet went 48 hours without cleaning once, until I asked a nurse to clean it. Thereafter, I would clean it myself as needed. Soiled clothes were often dropped in a drawer rather than in the hamper sitting inches away, despite a MRSA wound infection and bloody drainage. The PT/OT staff were above average and the nursing and CNA staff were mostly concerned and helpful (albeit slow, as previously noted), but housekeeping and infection control were not high management priorities or staff activities. I recommend looking elsewhere, especially after seeing identical complaints in a review from two years ago.