My parents moved from a very large, grandiose facility to the CH in August of 2018. 6 months later, after 66 years of marriage my father passed, and for the first time in my mother’s adult life, she was “living alone.” I so appreciate the caring warmth and sensitivity that was and continues to be extended to my mother to help her not feel so “alone“ and to be so well cared for and attended to.
The facility itself is lovely; cozy and warm, bright and clean with outside sitting areas surrounded by plantings and nature that are beautiful and peaceful.
Reception, housekeepers and maintenance workers are always available, helpful and attentive and with a smile.
Mom is very complimentary about how delicious meals are. Maria the chef, is most accommodating and takes great pride in her role and what she serves. During this pandemic, all meals and several holidays were spent in isolation. Maria went over and above to make those holiday meals special and lovely with beautiful tray settings and decorations.
Before the pandemic, mom had enjoyed various activities; games, art, cooking, movies, outings and loved the regular live entertainment. Even during the pandemic, creative ways to keep residents mentally and physically stimulated were employed.
Compassionate, kind, caring, sensitive are only a few words to describe the nursing staff. Mom is very comfortable, feels safe, and is so appreciative for theIr care and kindness. A few aides she refers to as “her other daughters”
During this pandemic we had a death in the family. Of course we were not able to share this news personally with mom or to be together and supportive of one another. After some strategizing we came up with a plan. Carole the director of nursing, sat with my mother to be the presence and support her family was not able to be, while my sister shared the news with mom over the phone. Such an example of care and compassion!
I’m one of 5 children. At this stage of her life, we are very protective of our mother. Her happiness, wellbeing and safety is of utmost importance. During this pandemic, I truly feel those at the CH have stepped up to fill our shoes as best they could. Most importantly they kept her SAFE!
So that is my review and interpretation. What warms my heart and just as important if not more-so, is what my mother thinks. Overall she thinks CH is ideal and refers to it as “home.” She refers to her room as “her home.“
The 4 star rating is simply that nothing is perfect. I have always found however, that those in authority are approachable and willing to listen to concerns and suggestions.
Thank you Halina and all of your staff!
Thank you Susan for your amazing review and kind words about our community. This year has been different for all of us, and we really appreciate your support and understanding of our safety guidelines. We love having your mother with us and we will always gladly be there to support both of you through anything. We cannot wait to have our doors back open!