Complete Care at Madison

Concerned21

This place never charted my grandmothers fall. The only reason we found out was because her roommate told us. Their doctor called us and told us her white blood count was so high she needed to go to the ER. Nurse Director Jackie said she would ask if the doctor wanted to come in. When she arrived at the hospital 3 hours later she had bed sores, and a severe UTI but wouldn’t call an ambulance and demanded to use transportation. I don’t understand why anyone here works here if they hate humanity this much to allow people to be treated this way. If you care about your loved ones please find anywhere else to put them so they can actually recover.

Fran

My dad is at Complete Care at Madison. We chose it for him because it was one of the only places that would accept him from the hospital. Once we went and checked out the place, the administrative staff was very helpful and amazing. We were just incredibly impressed with the level of care that dad is receiving and the communication between everyone there and the family. They're in the process of renovating and remodeling, so they are doing things better. He has a shared bedroom where there are two bedrooms, a bathroom, and some closets. Medicare paid for the first part and I believe he's going to qualify for Medicaid. Until then, I believe the pricing is pretty on par with other places that we've looked at. There is the main activity room where all of the residents are during the day. They also have arts and crafts, puzzles, and TV, and then they have a smaller room off of that, which allows for a little more privacy when visiting.

lennyb612

My mother has been a resident of the Madison Center for the last 5 and a half years. She just celebrated her 100th birthday. The staff of the Madison Center have always taken very good care of her as well as the other residents. My family is very fortunate to have our mother, grandmother and great grand mother there. She has a quality of life that we could not have provided to her. My Mom is ambulatory and likes to walk when she can. The Madison Center staff, especially Kevin and his administrative staff, did an excellent job in keeping all the families updated, daily, on what was happening there. We could not have been any more updated during the more critical time of the pandemic. We are so grateful to them.

Provider Response

Caring101193150

I will give Madison Center a 5 star. It was friendlier, more activities, and more stuff to do. The rooms were good and spacious. What really stood out there was that the nurses were friendly.

Caring7520

Madison Center was very nice, very clean, and the staff was very pleasant. I decided that was the place I wanted to put my brother. Unfortunately, he passed away.

Caffeinecraver

This nursing home has caring staff who know their residents and try to make them as comfortable as they can. Staff is friendly and attentive and the residents have nice sized rooms and an outside area where they can sit and get fresh air if they chose to do so.