Question 1

What is the care staff-to-resident ratio at Oak Pointe of Washington during daytime and nighttime hours?

Accepted Answer

Oak Pointe of Washington ensures that our caregiver-to-resident ratio meets or exceeds the required State of Missouri requirements. Our ultimate goal is to ensure that each resident receives the care and supportive services they need to maximize their independence while living in our community.

Question 2

Describe the overall population of assisted living residents at Oak Pointe of Washington. What is their average age? What are their favorite things to do?

Accepted Answer

We have a wonderful mix of people and personalities. Many veterans, business owners, farmers, government workers and many in the manufacturing industry which drives the city revenue. Our residents bond quickly, and we become each other’s extended family. Our resident range in age from 65 to 95.

Question 3

What programs or activities does Oak Pointe of Washington offer to enrich residents' well-being?

Accepted Answer

We have a well-rounded social and activities program that includes outings to area state parks, local museums and shopping. Pet visits, spiritual and cultural programs that enhance daily lives.

Question 4

What transportation services does Oak Pointe of Washington offer to assisted living residents?

Accepted Answer

Oak Pointe of Washington provides complimentary transportation via our wheelchair lift van to and from medical appointments. We also use our van to take our residents on outings to local attractions, shopping, restaurants, and entertainment venues.

Question 5

How many staffers are on duty in the daytime and overnight?

Accepted Answer

Oak Pointe of Washington provides staff for the Memory Care Neighborhood 24-hours a day. The neighborhood staffing depends on the number of residents who make their homes there. Oak Pointe of Washington ensures that we meet or exceed all required staffing for our Memory Care Neighborhood.

Question 6

If Oak Pointe of Washington accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Accepted Answer

Oak Pointe of Washington is a pet-friendly community and we understand that our residents’ pets are family. Dogs and cats are welcome; however, must remain inside the resident’s personal apartment. Unfortunately, not everyone enjoys having pets in their lives and we must respect their rights as well as those of our pet owners. All pets must be leashed when outside the resident’s apartment. We request that each resident and/or a family member ensure the care of the pet. Pets are not allowed in the dining rooms at anytime.

Question 7

How does Oak Pointe of Washington keep residents' families informed about their loved ones?

Accepted Answer

Oak Pointe of Washington begins building great communication & information exchange with residents & their families beginning with each resident’s pre-admission. Our team spends time learning about each resident’s individual needs and preferences to ensure a person-centered, individualized plan using resident and family input. This plan is reviewed on a regular basis & as resident’s needs or preferences change it is updated to reflect changes. We encourage our families to ask questions, visit with our leadership team & staff whenever possible to ensure we are sharing information effectively. Family members are invited to our Family Council meeting where they can communicate with the community leaders & share their experiences with other family members. Our full-time activities director shares photos with families of our residents engaged in our social and recreational activities programs. Families can also keep up with our residents through our Oak Pointe of Washington Facebook page!

Question 8

How does Oak Pointe of Washington keep residents' families informed about their loved ones' health?

Accepted Answer

Oak Pointe of Washington begins building great communication & information exchange with residents & their families beginning with each resident’s pre-admission. Our team spends time learning about each resident’s individual needs and preferences to ensure a person-centered, individualized plan using resident and family input. This plan is reviewed on a regular basis & as resident’s needs or preferences change it is updated to reflect changes. We encourage our families to ask questions, visit with our leadership team & staff whenever possible to ensure we are sharing information effectively. Family members are invited to our Family Council meeting where they can communicate with the community leaders & share their experiences with other family members. Our full-time activities director shares photos with families of our residents engaged in our social and recreational activities programs. Families can also keep up with our residents through our Oak Pointe of Washington Facebook page!

Question 9

What safety features or security measures does Oak Pointe of Washington provide to protect residents who wander?

Accepted Answer

Resident safety and security are a priority for the Oak Pointe of Washington team. Safety measures include Sign-in and Sign-out logs at the front entry. All entry and exit doors are alarmed and those alarms are linked to staff pagers. Video security cameras are placed throughout the community and monitored for activity. The front entry doors are locked from 7 p.m.- 8 a.m. daily to provide an additional measure of safety and security. All other doors always remain locked from the outside and require a key code or staff assistance to gain entrance. Residents with a known history of wandering are referred to the care of our Memory Care Neighborhood.

Question 10

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Accepted Answer

In addition to our trained caregivers, Oak Pointe of Washington's Director of Nursing manages the assessment of each resident using monthly reviews, regularly scheduled individual service plan updates and ongoing communication with staff and families. Our team establishes a baseline cognitive level for each Memory Care Neighborhood resident during the admission assessment process. Residents are formally re-assessed and their individual plans are established upon admission and updated every six months or when changes are observed by staff that require a new plan to ensure resident needs are being addressed.

Question 11

What techniques does Oak Pointe of Washington use to support memory care residents during mealtimes?

Accepted Answer

Oak Pointe of Washington provides each Memory Care Resident with choices and options for meals. Working with families, we identify “likes” & “dislikes” related to food choices and ensure each resident receives nutritious, well-balanced meals that appeal to the resident’s tastes. Caregivers take orders for each meal & residents join each other in a family-style setting in the dining area to share the meal. To assist our dementia residents in making their meal choices, our caregivers often use our picture menus to help them decide what they want to eat. Caregivers often share the meal with residents providing a modeling opportunity that encourages residents to eat. As resident’s progress through the varying stages of dementia, caregivers may request certain types of foods, for example, finger foods or sweet tasting items that appeal to the resident. To encourage residents to eat, our neighborhood Bistro is set up to offer drinks & snacks that residents can have throughout the day.

Question 12

What programs or activities does Oak Pointe of Washington offer to keep residents engaged? How does the staff engage residents' long-term memories?

Accepted Answer

Oak Pointe of Washington's Memory Care Neighborhood is designed to engage residents and encourage interaction between residents and caregivers. The neighborhood is intentionally designed to provide “activity” stations that appeal to residents who are may wander or have repetitive behaviors. The neighborhood offers an activities table with puzzles, memory games, adult coloring and painting supplies that residents have access to around the clock. The space is open and conducive to those who enjoy walking and offers activities stations for sorting and folding, sensory stimulation, organizing and tactile stimulation. Reminiscing activities often feature a topic and encourage residents to share their experiences from a past time in their lives to stimulate long-term memory.

Question 13

Is Oak Pointe of Washington affiliated with a hospital if more care is needed?

Accepted Answer

Oak Pointe of Washington is not directly affiliated with a hospital system.

Question 14

What ongoing senior care training does the staff receive?

Accepted Answer

Oak Pointe of Washington is committed to ensuring that our caregivers are provided with ongoing education and training. Upon becoming a member of our team, each staff member is provided with an extensive orientation process that includes both State required training and additional training required by our community. Both new hire training and our ongoing continuing education programs include topics related to Dementia, Fire Safety and Emergency Preparedness, Resident Safety, Confidentiality and Safeguarding of resident information, Safe Medication Administration Techniques, and Customer Service. Training is provided for staff through in-person in-services and on-line continuing education.

Question 15

What safety features or security measures does Oak Pointe of Washington offer to assisted living residents?

Accepted Answer

Oak Pointe of Washington is designed to the latest in fire safety standards and life safety codes with a fully integrated alarm system that includes smoke detectors in all resident apartments and throughout the community and a remote connection to a central dispatching system. Our community is a fully-sprinklered ensuring even greater safety for residents. Residents are provided with an emergency call system that is monitored in a central location and alerts staff when a resident needs assistance. All entry and exit doors are alarmed and provide a greater measure of security. Our front entrance is locked after 7 p.m. nightly and requires a code and staff assistance to enter the community after hours. Oak Pointe is also monitored 24/7 via security video cameras to ensure the safest possible setting for each of our residents.

Question 16

What makes the chef or dining program at Oak Pointe of Washington exceptional? What kind of menu can assisted living residents expect?

Accepted Answer

Our restaurant style meal service is delivered in our beautiful dining room that looks out over a patio and green space. We offer a featured meal each day for the noon and evening meals, as well as an extensive ala carte menu. Ala carte selections are prepared to order at each meal. Breakfast is always cooked to order and is available upon request at all three meals!

Question 17

What ongoing training does the staff receive in dementia care?

Accepted Answer

Oak Pointe of Washington is committed to ensuring that our caregivers are provided with ongoing education and training. Upon becoming a member of our team, each staff member is provided with an extensive orientation process that includes both State required training and additional training required by our community. Both new hire training and our ongoing continuing education programs include topics related to Dementia, Fire Safety and Emergency Preparedness, Resident Safety, Confidentiality and Safeguarding of resident information, Safe Medication Administration Techniques, and Customer Service. Training is provided for staff through in-person in-services and on-line continuing education.

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Frequently Asked Questions

What is the care staff-to-resident ratio at Oak Pointe of Washington during daytime and nighttime hours?

Describe the overall population of assisted living residents at Oak Pointe of Washington. What is their average age? What are their favorite things to do?

What programs or activities does Oak Pointe of Washington offer to enrich residents' well-being?

What transportation services does Oak Pointe of Washington offer to assisted living residents?

How many staffers are on duty in the daytime and overnight?

If Oak Pointe of Washington accepts dogs or cats, what indoor/outdoor areas can they enjoy?

How does Oak Pointe of Washington keep residents' families informed about their loved ones?

How does Oak Pointe of Washington keep residents' families informed about their loved ones' health?

What safety features or security measures does Oak Pointe of Washington provide to protect residents who wander?

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

What techniques does Oak Pointe of Washington use to support memory care residents during mealtimes?

What programs or activities does Oak Pointe of Washington offer to keep residents engaged? How does the staff engage residents' long-term memories?

Is Oak Pointe of Washington affiliated with a hospital if more care is needed?

What ongoing senior care training does the staff receive?

What safety features or security measures does Oak Pointe of Washington offer to assisted living residents?

What makes the chef or dining program at Oak Pointe of Washington exceptional? What kind of menu can assisted living residents expect?

What ongoing training does the staff receive in dementia care?

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