Willow Creek Retirement Center

Jeannie

My mom is a resident of Willow Creek Nursing & Rehabilitation Center. It is a nice facility on the outside. It is a larger facility. I don't know how many beds it has, but it is male and female. They have one home that is just rehabilitation. It's on the back side. When I go in, I have to go around to get to where my mom is at. It's not really an issue one way or the other. The room is OK. Because she's in rehab, it's a single. She's in there by herself. It's not as nice as the other facility, but it's an OK room. They have more patients all over this facility, so they need more staff for the people they have in there. I would not recommend this place. We asked for the doctor that's in that facility to call us back numerous times. We still have not received a call back. We asked the nurse practitioner, and she finally did return a call. My mother is having tremors that have gotten worse instead of better, since she's been there. That is why we're trying to reach the doctor and the nurse practitioner; we have concerns about her care. The other thing is that she was there three weeks when they finally did labs on her. We have been asking them to run a lab for UTI. They found that her potassium was very low, and they have started her on medication for that. I just don't feel like she's getting the best care from the point of medical or skilled nursing. The therapies are good. Because her tremors are getting worse, it hinders her progress with therapy. I have not observed any activity, and I usually go every day. This Sunday there were tables out. Saturday and Sunday are the most visited days. There were families sitting at tables, doing puzzles, just sitting there watching TV, or whatever. That's about the only thing I saw, but my mom has not gotten out or done anything with any of them. The food was terrible. Most evenings they give them sandwiches. Last night, it was hamburgers. My mom asked for a peanut butter and jelly sandwich because she felt like that's what she could eat. She had severe nausea several times, and it takes many requests to get her something for nausea. They will come in and give her a shot. If you just keep nagging, they give her a shot of Zofran. One night I was there, and they brought her a plate that had a scoop of egg salad on it, no bread, and just a couple of crackers. They had something that looked like tomatoes, and then some type of English peas with something like cottage cheese mixed in with it. None of it was appealing. Then they had a fruit cup of some sort for the desert. They need more staff, whether it be nursing or aides. They need another doctor that will communicate with the family, and a nurse practitioner that would.

Inhuman

When I was looking for a place for my mom, this place had 4 stars, so I want to let people know what really goes on so hopefully their loved one doesn't go through the same thing. Here are some examples. 1. Mom had difficulty walking and they didn't do physical therapy like they should have. A lot of times they would bring stuff into her room for OT type activities but didnt concentrate on working her legs which is the reason she went in there. She could walk better when she went in the facility than when she came out. 2. The aide left her sitting on the toilet for over an hour one time. Then she got scolded for calling out for help. 3. The nurse would come in every morning at 5:30 and throw on the overhead lights to change her and get her up and dressed. Then put her in a wheelchair for the rest of the day instead of putting her in the recliner. She would be crying because her bottom hurt so bad. 3. The aides would come into her room and sit in her recliner to make personal phone calls so they wouldnt be seen by their supervisor, or to the empty room across the hall. These aides would sit there and carry on conversations like she wasn't even there. 4. Mom would get scolded for pushing the call light. They would tell her not to push it. 5. This place was constantly getting her meds all mixed up. Mom was supposed to have a couple of muscle relaxers before bedtime and there were a couple of times that they told her that they couldn't find these pills so she would lie there and hurt until they supposedly found them. 6. She would call a nurse because she had to go to the restroom for a bowel movement. They told her to go in her diaper, but she couldn't bring herself to do that, so she would hold it and then when the nurse finally did come she didn't have to go anymore. So she stayed constipated because of this. No one should ever be told to go in their brief when they can be helped and toileted properly. 6. The staff would mostly give her bed baths. She had a couple of showers and they used dishwashing liquid to wash her. She was in there from June until September and she said they only washed her hair 3 times in that time period and they used dishwashing liquid for her hair too. These are a few of the things my mother had to endure while there. No loved one should ever be treated so poorly with such a lack of dignity. My mother aged significantly in a place that was supposed to help her rehab and instead treated her so horribly she was broken spiritually and worsened physically. When we were finally able to take her out of there she broke down in tears. I am not one to leave reviews, but my conscious would not let me rest while loved ones are treated in this manner.

William847662

Willow Creek seemed to be nice. I was impressed with the facility. It would probably be my next choice.