The Estates at Roseville

daughte 2

My mom was here for transitional care after surgery. It’s an older building but it’s clean and does not smell. The staff are very good, especially Angie, Kathleen and Mary. I was worried after reading some negative reviews, but it has turned out to be a good place for my mom to get the care she needed. I would have no issues with her going back here.

pmask

This is an absolute horrible place, the staff is absolutely horrible. They do not care about any of the resident's that live there. They will all reassure you that they are there to take care of your family members, but when we visited they were dirty, the room was filthy and my family members food was sitting there and they had not been helped to eat. We complained to management and nothing was done. They are all there to collect their paycheck and to go home.

katttie

Old, depressing facility needs major updates! Worse is the care! My mother went there for stroke weakness. Told me first day soneone mean to her....sounded scared. Next day her granddaughter checked on her.....crying, sitting on toilet ....no oxygen! She was oxygen dependent. Grandchild called nurse (who told her nursing aide left her without oxygen over 15 minutes!) demanded ambulance. Died later U of M. Started MN nursing home complaint....another confusing process. Medicaid (altho she wasn't on) acceptance no excuse for sub level care/environment! Only place had opening. Also, call and emergency lites NEVER work.....hmmmmm.

lagupset

Turn around and run as fast as you can. Not only will the smell of urine in this facility overwhelm you, but the care of our mother was given was not only neglectful but Absent. Due to the lack of changing her bottom side, she developed a bladder infection which progressed into a blood infection. Long story short now they want to charge to hold the room while she’s in the hospital recovering from their neglect. Follow your gut on this one, Hopefully won’t make the mistake and trusting them as we did!

john fahy

Recently I was a short stay resident around Thanksgiving, and I am writing this with a spirit of genuine thanks to the exceptional staff at Golden Living Lake Ridge. The facility is just wonderful. Things are organized. Care is precise. Results outstanding. Staff is highly trained, friendly and welcoming. Specifically, therapy (physical) was "just right" -- the exercises helped me greatly. In the dining room, overall the food is good -- you have your choice of two entrees each meal every day. Variety was plentiful. My bed was comfortable, and I felt safe there. The facility was extremely clean, and smelled that way. I highly recommend Golden Living Lake Ridge! Thank you all!!!

Happy Brother007805

My sister is at Golden Living Comm Lake Ridge, and it's quite good. The staff is very capable and able to handle quite severe dementia. They have skills to cope with it, and we're quite happy. They have some music activities. The services of the staff is very good. My sister's room is a double room that's not large but is quite nice.

Worried Hubby

My wife has been in the facility for one day and has been treated poorly. I am sure everyone is busy but I was speaking to my wife on the telephone when one nurse walked into the room and while my wife was asking the nurse for help she walked out of the room without answering her needs. She also noted the at time it takes the staff 10 to 20 minutes to respond to her needs. She said some of the staff has treated her nicely but overall it has been a poor experience.

Provider Response

Nan129

My mother was a patient here for a few weeks before she passed away. The compassionate care by the staff was exemplary. We have wonderful memories during that very difficult time. My daughter stayed over one night towards the end and I was there the night before she passed. We are still talking about the caring nurses during those nights. She was agitated and they knew just what to say to my mom to calm her. It was so wonderful to hear that. And by the way, the nurses thought we were sleeping! I can't forget to mention the day nurses who also knew just what to say to her to comfort her. Two unforgettable aides....it was a very difficult day and this male aide came into the family room and hugged all of us. Now how awesome was that! Then there was this one aide who towards the end was feeling so emotional as my mom was nearing the end that she had tears in her eyes. Now that meant a lot knowing she was sharing our pain. Thank you to all your wonderful staff Lake Ridge. You're the best!

laurjerr

My Mother-In-Law is currently at this nursing home. This is day 3. We are looking into transferring her ASAP. The staff is very unfriendly. The nurses are not informative. If is very clear that the nurses are not caring or compassionate. We have had two Aides who were above average. The staff member working in the cafeteria is down right rude and very un-compassionate. When my Mother-In-Law did not want her dinner - they did not give her a meal. When I spoke to the staff member - her reply was "Well - I can't make her eat:. I said you are correct - but rather than make them sit in the cafeteria with no meal for up to an hour (until they were ready to take them back to their room) they could put the tray of food in front of them and maybe they would pick at it. A little encouragement maybe? I could go on about other details that I was uncomfortable with - but I just want to focus on finding a better place. I left last night after dinner and literally cried. I am serious when I say that I treat my dog better than what I have witnessed here.

pain revisited

My mother spent the last few weeks of her life at this facility. I would NOT recommend it. The doctor was virtually invisible. He did not handle my mother's pain. We tried to move my mother to another nursing home. They told that home that my mother was a bad patient and the relatives were hard to work with. Now if that were so would they not want her to leave? The medical records were not accurate. A nurse told me one day that they were giving her tramadol (non narcotic). When I asked later fo another dose they said the doctor had not ordered that drug and he could not be reached on weekends. On several occasions I found my mother alone in her wheelchair with no call bell anywhere near her. These are only a few of the many problems we found at this facility.

Lex1

I think that this Nursing Home seems to be alright. My feeling is that they try to do their best with what they have to work with. My Aunt says that she is happy, but then she doesn't need as much attention as some of the other residents. Sometimes she tells me things about the people that she rooms with, and how the staff treat them. My Aunt says that the staff treat her pretty good, and try to maintain some comforts of home, like how they have a garden out back. Some of the residents enjoy gardening, and go out when the weather is warm. There is also a gazebo for those who just want to get outside, and watch the birds. They have transportation to go wherever they need to, like shopping or to the casino. All in all, I am proud to have my family at Golden Living, and would definitely recommend it to others. My Aunt is very content, and enjoys living there, so I am happy . The one drawback is that visiting hours could be more flexible. Sometimes it is hard to go out there because I work at those same times. But I leave my job a little early, just to see her.

Dissolutioned

One of my parents was in Golden Living for a short time and we moved them as soon as possible because of the unprofessional and uncaring staff. Nursing staff was more interested in the lastest gossip than attending to the patients. My parent absolutely hated it from day one and never felt welcome there. I do not recommend this nursing home.

FURIOUS

I would not recommend this nursing home to anyone! My mom was a patient there for a short time and in that time we found the staff and upper management very difficult to work with. They were not welcoming or helpful to my mom when she was admitted. When we were researching nursing homes, we thought we asked all the right questions however, we certainly were lied to when we took the tour. We were told my mom would have a private room which my dad was willing to pay for and that the nursing home had many patients with my mom's disease so they would know how to take care of her. It was a good sales pitch but completely deceptive. Do not put your loved one here.

not recommended

When our mother stayed at Golden Living-Lakeridge in Roseville, we had ample opportunities to view how staff interacts with residents. We came to visit at all times of the days/nights. Basically we found the staff to be very unfriendly and uncaring. The nurses during the evening shift were observed many times visiting with each other at the nursing station, not paying any attention to residents. I personally observed residents calling for help and they were totally ignored by staff. The rooms were not very clean, the closets smelled musty and floors very dirty. I would definitely not recommend this nursing home to place your loved ones.

r heppner

My mother stayed here 3 times this year after each one of her surgeries. The staff were really nice and helpful, especially one that stood out from the rest, her name was Lori Taylor and helped my mother really feel like she was at home. I highly recomend all of their services.