New Hope Valley

JA

I'm living in New Hope Valley. I'm very happy with it. They have good corned beef sandwiches and hamburgers; they have some very good food here. I would rate them very high on amenities. You have to bring in your own towels, but they do provide toilet paper, and they have a person come in daily that vacuums. They also have some activities. I got the biggest room, too.

Becky

My mother moved into New Hope Valley and it's very pleasant there. My mother wants to go home, but she likes it there for the most part. The food is pretty good, and they have lots of activities. The grounds are very nice. Her room overlooks a pond, and during the spring and summer there's a fountain there. There's also a courtyard on the other side. Her room is small, but it's cozy; she has a bed and two chairs. The price compared to the one she was in, I guess it was reasonable. I haven't' tried the food, but it looks really good.

Provider Response

Vic, Jody, Jenn

Since our parents moved into New Hope less than 2 weeks ago, we initially thought we would wait awhile before writing a review. However, beginning with our initial and subsequent tours, numerous questions throughout the entire process up until today, we have been extremely satisfied with the knowledge, care(ing), professionalism, and individual attention paid to each parent. We visited many assisted living facilities in a 75 mile radius over several years so we were fairly educated as to what the industry could provide. What separated New Hope for us was the smaller resident population which allows the staff to really get to know each resident, their willingness to accommodate our requests, the staffs enthusiasm in encouraging residents to participate in activities based on understanding each residents' wishes and limitations, and the hope/expectation (since realized) that we adult children, all living out of town, could visit then return home and not worry about our parents safety and security one bit. The most important thing I could say to someone considering New Hope is to sit down with Rumi, managing partner, and have a conversation. If Dori, Kim, or Erriesha are available, you may also meet them at that time if you hadn't already. If they had a 10 star rating system they would get 10 stars from us.

Provider Response

Maggie D.

My mother has been a resident in the Memory Care wing of New Hope Valley since February 2016. I only have sincere praise and respect for the staff and this facility. I could not have asked for a better place for my mother, and have such peace of mind knowing she is in such good, kind, capable care there - all the more so as I live far away, in another country. All of my mother's caregivers are so kind to and gentle with her and indeed, all the residents, even those who I've seen become verbally challenging and difficult due to dementia. No hint of impatience, not ever! Always gentle and respectful and smart. The caregivers do much more than the minimum or basic level of care with residents, regardless of a resident's specific situation. They all seem to genuinely care for the residents and, by extension, family members like myself who are primary caregivers and often stressed or worried about their vulnerable parent. They always keep me informed about any changes in my mom's diet, behavior and health, even though I live far away (Thank you in particular to Dori, Jeremy, Hannah, Angelica and Marquisa, for your emails and phone calls!). When I visit in person, they keep me updated well, too, and are all so consistently the most kind, capable and caring staff. I have seen how much they make my mom's life brighter, despite the many physical and cognitive challenges she is facing every day. The facility itself is also bright and cheery, not hospital-like, and staff seem to enjoy their work and the place in which they work. The food is tasty and nutritious and personally tailored to residents, and they are always organizing a variety of activities in which all residents, regardless of ability can participate, be active, and get much-needed social time (yet also respect their need for time alone, too; my mom is generally private to really shy, so they only nudge her gently so she isn't too much alone/inactive, but find a nice balance by giving her breaks, too, so she can feel safe - a real art). Whenever I talk to other residents and the relatives of other residents, too, they seem to share my view. It's a rare and heartwarming place in the world, the clear result of Rumi and his staff's excellent research into what makes a safe, good place for the elderly at all stages, and a testament to the staff's daily practice - work which from my perspective cannot be easy but which they make *look* easy because of their personal faith in and commitment to it. I highly recommend New Hope Valley, and especially so if you are looking specifically for memory care for someone at any stage of dementia/Alzheimers.

Provider Response

grannyemmajean

My siblings and I are most thankful that our mom is at New Hope. She seems happy, willing to participate in the various activities, and seems happy with the food. The staff is attentive to her needs and our requests. There are several staff that are outstanding in their care of all there.

Provider Response

Matt Roe

Although my father was a resident for only a short time earlier this year, my family and I were extremely impressed by all of the staff, quality of the facilities, and the overall care. Each care provider made it a priority to connect with my father and ensure he was comfortable. Dori was especially helpful to us and she is a true asset to the facility.

Provider Response

CarolNM

All the staff we encountered were caring, friendly, helpful and competent. It seems like a good place to work (which helps make it a good place to live). Attractive facility. Very good food! We were concerned that there was no nurse onboard ( hopefully they have one now), but it did not prove to be a problem. Thank you for taking such good care of Mom.

Provider Response

Terry425721

We were able to visit New Hope Valley, and the place was nice as well. It was a little cheaper that the one we chose, but their rooms are smaller that the other community. They do have activities, but my mom does not participate in them. They provide refrigerator, phone expense, and a TV.

JRWBUQL

Everything has been really good at New Hope Valley, so far. They have a variety of different rooms. My mother is in a one-bedroom. The dining room is more restaurant-style. They have a lot of exercise options and games that they play.

Provider Response

lady in red

My mother was a resident of New Hope Valley for 13 months. Making the decision on where mom should live wasn't an easy one but the support and love we have felt since day one made our choice so easy. They took care of her as if she was their mom. Every time I visited, they made me feel as if I was part of their family. Mom passed away on November 9th. Her last few days were rough but again the staff took care of her and my family. It was overwhelming and beautiful to watch the staff come to her bedside and say their final goodbyes, sometimes staying with us to pray or sing to her. My family will always be indebted to everyone at New Hope. They are now and will always be part of my family.

Provider Response

Rita's daughter

When faced with the heart wrenching decision of having to move Mom, who suffers from dementia, from her home, I had such sadness in my heart, sleepless nights, and high anxiety. My brother and I made a list of Assisted Living places that had Memory Care. At the top of the list was New Hope Valley. It was new and a convenient distance from our homes. We came armed with many questions and our observing eyes. The main things we wanted for Mom were a caring, knowledgeable, and personable staff; a small ratio of caregivers to residents; communication; safety; and cleanliness. But most of all, we wanted Mom respected and to have her dignity. These criteria were and still are being met at New Hope. Mom adjusted better than we thought. She is happy. She has met and made friends. There are daily activities and exercising, outings to various places, church services, and family dinners. New Hope Valley is Mom's new home. She is happy and there is peace of mind that she is well cared for.

Provider Response

Jhnash

In June I moved my mom into New Hope Valley for "temporary" post-rehab care following a fall and pelvic fracture. Instead, we've decided it's a great permanent choice! We love New Hope Valley, its owner/developer Rumi S., and all of his caring and well-trained staff! We like it so much my dad will now join my mom to live there. Comparison visits to plenty of other area facilities and discussions with residents and family were the validation we needed to confirm that our decision for NHV was the best one. With a responsive local owner who really cares about his residents' satisfaction, you'll love your NHV experience, too.

Provider Response

ConLee54

We were looking for a assisted living community for my mother, she did not live far from New Hope so we checked it out. We were so excited how beautiful it was, how nice everyone was and all the services they offered. We wanted to make sure Mom knew she was not moving to a Nursing Home but a community with people her age who needed assistance in daily living like she did. She has made many new friends and is now more active than she was at home. They assist you in any way they can. So 6 months later when I needed an assisted living community for my mother in law, I immediately chose New Hope, they treat my mothers as they would their own mothers. They have assisted us with all the challenges that have come up and I have never found an unpleasant worker, They have outings, activities for everyone. I would highly recommend New Hope if you want to feel comfortable and know your parent is well taken care of.

Provider Response

Caring73466850

New Hope Valley Assisted Living was smaller than what my mother has now. The staff was very nice. They had the same type of system where they keep the medicine locked. They order all the medicine and dispense it. The rooms were very clean. They came furnished.

Provider Response

Caring77078150

We also visited New Hope and they didn’t have any availability at that time. The staff seemed to be fine although not as friendly as the other facility we've visited. I saw their room and the closet area was really small. The dining room was practically everything, but it wasn’t really fancy.

Provider Response

LilMoore

When we had to move mom into a new assisted living facility, I automatically knew where I wanted her to go. After visiting and touring the site, talking to staff members, it only reaffirmed our family decision to move her to New Hope Valley. We haven't been dissapointed a tiny bit. The entire staff is so warm and welcoming and are up to snuff on my moms present condition and situation and knowing she is safe at night, helps me sleep at night. Thank you Hope Valley Staff! Your awesome!!!

Provider Response

Ellen13

I wanted to express my heartfelt thanks for making my bridge party such a wonderful success! It was perfect in every way. Everyone on your staff contributed and also deserve recognition. From Dan and his kitchen crew to the girls that spruced up my room. They all worked very hard. The menu and food were great! As a result, they want to return once a month to play here, which means a lot to me. I can't imagine it being any better. Thanks Again!

Provider Response

Spartan fan

When we visited New Hope Valley for the first time, my brothers, husband, and I knew we had found our Mom's next home. The facility is less than one year old, but the plan and design for it was a long time in the making. The care and thoughtfulness that went into the building of New Hope Valley is evident at every turn. The staff is top flight; all were carefully selected for their skills and care for the folks with whom they work. We have found this true of each staff person we've met. There has not been a time any of our family have experienced that our Mom's needs are not being met. We feel very fortunate that New Hope Valley is now available in our community.

Provider Response

LuvMoM: )

The name is genuine! Besides Living up to its name New Hope. The facility and staff have been a Blessing to my mother and Family. I thought it would be a difficult transition going from independent living, to assisted living, but the comfort of the facility and staff have made my mother feel comfortable, as though she was at home with a new extend family! What a True Blessing! After visiting other facilities I was completely satisfied with the facility New Hope Valley, was by far the Best decision for my loved one, my mother!

Provider Response

Darla Wolgast Romano

My mother has been in the "memory unit" at New Hope Valley for about a month now. I had many questions and concerns about transitioning my Mom to this new facility. She is in a later stage of Alzheimer's and I needed lots of reassurance about the philosophy of care and the staff before making this choice. Rumi, the director, was incredibly patient and informative, answering all my questions. Fortunately it has been a wonderful decision! Each staff member has been warm, welcoming, engaging and you can feel their commitment and the love of their work. It was a huge relief to see my Mom adapting to the loving interest and attention from the care providers so quickly. I could tell she felt more secure and knew she was going to get the help she needs. I feel really grateful, along with my whole extended family, that we have found this exceptional facility to provide such conscious and excellent care to my Mom.

Provider Response

Noelita & Cheryl

Our Dad was the second resident at New Hope Valley. We thought it would be a big adjustment for him moving from an apartment where he lived by himself to an assisted living facility. We could not have been more wrong! He adapted to his new surroundings very quickly. It did not take long before he was calling New Hope Valley his "home". The administrators and care partners welcomed him wholeheartedly and made him feel like he truly belonged. My dad has always loved the outdoors and has been an avid hunter and fisherman for 67+ years. This has been such a big part of his life and who he is as a person. He was encouraged to bring whatever personal belongings he wanted to, including a couple of his deer mounts to hang in his new apartment. This meant the world to him. Everyone that works at New Hope has such a positive and caring manner about them. We are truly grateful for the wonderful care our dad is receiving. We highly encourage anyone looking for an assisted living facility for their family member or loved one to come and tour New Hope Valley. See for yourself why New Hope Valley surpasses all expectations.

Provider Response

cschaed1

As a daughter of a resident, I am extremely pleased with the care of my mother. The caring staff have gone beyond our expectation to help care for my mother as she experiences the last stages of Alzheimer. Many have come in on their days off to ask about my mom. New Hope is the most accommodating, caring and supported assisted living/memory care facility.

Provider Response

braypm

This is a kind and caring place that goes beyond the normal care that we were used to in an assisted care facility. I would recommend New Hope to anyone who is looking for an assisted care facility.

Provider Response

Jerry and Bev

We are family members of New Hope Valley's first resident. We are grateful for the extra-ordinary care that is being provided to our father. We selected New Hope Valley because there is a predominant philosophy of providing care that is based on the individual's needs and interests. The careful selection of staff members is very evident. From administrative staff to front line care partners, one can readily feel their committment to "making things work" for the resident. I was also impressed with the amount of research that was done by Rumi to insure that this facility will offer the best and latest technologies that will support their care philosophy. I can further say that our experiences with New Hope Valley has been nothing but positive. New Hope Valley is a treasure waiting to be discovered, and we are truely grateful that it is right here in our Great Lakes Bay Region.

Provider Response