My mother is a current resident at StoryPoint Portage in Assisted Living. I am very frustrated and disappointed. She does not get the routine care she needs regularly. Not all of the staff are friendly, positive or supportive. They have told me that they do not answer her call button because "she calls too often". She has had several falls. One left her very bruised and with several injuries, but it was never reported by the staff. Communication between staff/shifts has been inadequate.
3951 W Milham Rd, Portage, MI 49024
Call
(800) 385-2527
Reviews of StoryPoint Portage
Assisted Living Reviews for StoryPoint Portage
May 16, 2022
I am a friend or relative of a current/past resident
May 12, 2022
I am a friend or relative of a current/past resident
We got lots of excuses and lots of contradicting info regarding our Mom’s poor care.
We moved her to a newer facility and couldn’t be happier with the staffing and the care ( don’t know if I can post the name). Wish we had followed our gut and moved her sooner.
Provider Response
Hello, Thank you for providing feedback. We are disappointed to hear about your experience and wish we could have connected with your sooner to resolve your concerns. We are glad, however, that you found a good home for your mother. We think that connecting with you directly to learn more about your experience and the opportunities we have for improvement would be very beneficial to us. Unfortunately, we cannot identify you to reach out, but if you are interested in sharing more, please call the community and ask to speak with our Executive Director. Thank you.
March 16, 2022
I am a friend or relative of a current/past resident
Lots and lots of turnover. Some days there wasn’t enough staff to properly care for the residents. That concerned me. We are looking for a smaller facility to move my mom into.
Caregiving was an issue as was food. Sometimes they would forget to bring her to the dining room until later and the food was cold by then.
We felt like she was just tucked away in a room and not really interacting with enough people.
Provider Response
Hello, We agree that there are global staffing issues in healthcare, as well as most other industries. We are determined to keep our standards high when it comes to staffing our team and we always welcome employee referrals and suggestions on how to find more dedicated individuals. We are disappointed to hear of your concerns about care and food. We would like to address these issues right away, but unfortunately, you didn't leave a name on your review. If you could please call our community and ask to speak with our Executive Director, that is the only way we can remedy any lingering concerns. Thank you.
June 24, 2021
I am a friend or relative of a current/past resident
Our mom was only at Story Point for a short time. At the age of 95, she fell and broke her hip and needed a lot of help for normal daily activities. She is a fighter and was much stronger than we imagined. We were able to move her to an apartment after 2 months. For the time that our mom was there, she enjoyed it immensely. She had a 1 bedroom studio apartment. It was a very spacious room with a kitchen. The bathroom was also very large which made it easy for her to get around with a walker. The staff was very kind and treated out mom with the utmost respect. See had a tearful good-bye with a couple of the staff members. If or when, her health fails, we would immediately consider having her return to Story Point.
June 23, 2021
I am a friend or relative of a current/past resident
My mom has only been at StoryPoint Portage for a couple of weeks, but our very first impressions were that the people there are very, very friendly. The place is very nice, clean, and nicely furnished. I think just the strides my mom has made in a couple of weeks have been awesome. I like the socialization and the community of people. She says the food is very good. My dad and I were able to have lunch there the day we moved her in, and it was very good.
From what I've heard, my mom is engaging in activities and will be engaging in more. I think they provide a lot of activities. I haven't seen the salon yet, but she's got her hair done already; she looks lovely. They have open community areas that are set up like living rooms. There are TVs and tables for puzzles and games. They do activities like volleyball. It's a little bit on the high end side, but they provide a lot.
October 28, 2020
I am a friend or relative of a current/past resident
Rooms are very nice and roomy. Transition is hard. Loved one may not want to be there or think they need to be there. Adjustment takes time, patience, support, communication & lots of love. Staff is wonderful, attentive & supportive. They truly care & will help you through this very tough time. If something needs to be addressed they work to help/ address issue. My loved one has limited abilities but the activity staff works to include them in the fun (beach ball volleyball, tia chi, trivia games etc.). Before covid we were even able to do a hair day at the spa and enjoy fun picnic parties in courtyard. Any facility has hiccups but I find issues are addressed in a timely proffesional manner. It takes time for caregivers to get to know your loved one so make sure to write down & post likes/dislikes etc. to help them make your loved one more comfortable.
October 28, 2020
I am a friend or relative of a current/past resident
Story Point has be provided our mother with wonderful care and attention. The staff in the Assisted Living gives personal and timely attention. The staff operating the reception area, very critical during the COVID lock down, are friendly, understanding and go beyond their job descriptions to make sure there is a link with residents and they get anything dropped off for them. Management is hands on and seriously interested in the happiness of the residents.
October 03, 2020
I am a friend or relative of a current/past resident
My mom is now a resident of StoryPoint Portage. We chose them because we were very impressed with their security measures and their COVID precautions. They have had zero cases of COVID19, and that was a big factor. The support was very superior; so we were very, very pleased with that.
We were able to visit it in person. The staff members are very caring and attentive. The rooms are very nice. My mom has a 1-bedroom with a kitchenette area. It's very clean and very nice; we're very pleased. Their food is excellent. They have a wonderful chef that provides them with a nice variety of meals. The dining area is very beautiful. Unfortunately, during COVID at the moment, they are not allowing dining in the dining area, and she is taking meals in her room. Activities are limited right now a little bit because of COVID, but they have some exercise with social distancing and they have bingo games. She has only been in there a week, so that's all she has been able to participate in. It's a little costly but it's very well worth it.
October 14, 2019
I am a friend or relative of a current/past resident
We want to thank Jayde for all her time and effort. Even she had to admit we asked questions no one else has. She helped make a difficult situation run much more smoothly than we could have anticipated.
September 24, 2019
I am a friend or relative of a current/past resident
StoryPoint is an extremely decent, clean, modern, caring, and user-friendly community. Staff and contract-staff are all helpful and friendly. There is a feeling of ‘wanting to please’. My questions and concerns have been patiently listened too, answered with curtesy, and an informational resolution has always been attained. An activities calendar is available and full of daily busy-ness. In-house medical/physical programs are available for additional charge; these range from ala-carte care, i.e. shower help, to packages of overseeing to a high degree. Overall, should you or your loved one be in a position of re-evaluating their current home status, and are considering a move to a care community, please accept this sincere recommendation for StoryPoint.
April 14, 2019
I visited this facility
StoryPoint Portage is very nice but a little too stuffy. The salespeople who gave us the tour were very nice. The place was spotless and professional. They had transportation and three separate dining rooms for each area. It's a gorgeous facility, but it's elegant to the point that your everyday person would feel uncomfortable. It was a little cold and over-the-top for us. The food looked good from what I saw.
Provider Response
Hello, Thank you for taking the time to visit our community and leave us your feedback. We are so happy to hear that you found the staff to be kind and that you thought the community was gorgeous. We would like to speak with you more in depth about your experience so that we can continue to improve. Please contact Beth Conway. Thank you again for your feedback!
August 20, 2018
I am a friend or relative of a current/past resident
We moved my mother into StoryPoint Portage. It's been a very good experience. It's very clean, new, bright, airy, and sunny. They have a courtyard that people can go in and out of. There are multiple venues for dining. The staff is very friendly. The food looks very good, very nutritious, and there are options. They have four levels of care there. They have two levels of memory care and she's in the assisted living level of memory care. She's still mobile and able to participate fully in activities. It's good for her because she's not advanced yet.
July 20, 2018
I visited this facility
StoryPoint Portage was very attractive. The dining area was clean, neat, and very attractive. We saw two card games going on. The facilities were very attractive and seemed adequate. They had a theater room, which was adequate but not overly comparable. We paid down payment, but we decided their rooms were too small for us. We looked at the apartments, but we didn't find anything that we were really pleased with.
June 20, 2018
I visited this facility
StoryPoint Portage is very nice. It is a brand-new place, and there were apartments available when I looked. The staff members are very congenial and very friendly. The facilities are excellent too. I have nothing but good things to say about the place. They have just about everything but the swimming pool. The dining room is very elegant and very nice. They have many activities going on. You can do something every day of the week. What really impressed me, in my case, is that they have services for the vision impaired.
Independent Living Reviews for StoryPoint Portage
April 04, 2022
I am a friend or relative of a current/past resident
The staff is very friendly. They truly do care about the residents. There is plenty to do if you want to. The food is excellent. My Father moved in and felt at home soon after. Everyone is truly loving toward the residents
September 10, 2021
I am a friend or relative of a current/past resident
The rooms are great size and have everything one needs.
The staff is very warm and friendly.
Lots of great activities, my mom really enjoys the exercise classes.
August 06, 2021
I am/was a resident of this facility
I am living at StoryPoint Portage right at the moment and I just love everyone here and the staff. I haven't met anybody yet that I don't like. I'm glad I got in and I am happy here. So far, I haven't had any food that I don't like, but all the other residents complain at dinner time.
All kinds of activities are offered, like four things a day, and I do most of them. They go to exercise every morning, there's bingo, meditations, and just a lot of stuff to do. There's something to do every two hours. There are also tables on every floor where the residents sit and put jigsaw puzzles together.
March 31, 2021
I am a friend or relative of a current/past resident
StoryPoint checked all of the boxes when we were searching for a new living situation for my father-in-law. They offer an array of services so that we could choose the help he needed while letting him be still be independent where he’s able. After too much COVID social isolation living by himself he’s happy to have friends to eat dinner with and a wonderful variety of daily activities. The apartment was more spacious than we expected and balcony is a plus. The entire facility is very clean and modern. The SP team as well as the Homecare staff have been great to work with during the entire move-in process. No place is perfect but so far we are very happy with choosing StoryPoint knowing he’s well taken care of and having his medical needs met.
January 13, 2021
I am a friend or relative of a current/past resident
My mother has moved into StoryPoint Portage. They were kind enough to allow us to help her move in. We were given several days to get her moved in and set up. Due to COVID, everything is different than it normally would be. It's a beautiful facility. All the staff that we've met so far has been very kind and very nice, and we've been pleased. She has a one-bedroom apartment. They have a lot of amenities. Unfortunately, some of them are not available right now due to COVID, but they have a large dining room, a bistro type restaurant, exercise facilities, a computer library room, a snack bar, a shuttle bus that takes them to the grocery store or to doctors' appointment, and they have a theater room where they show movies. My mother has had meals there, and she said the food has been good so far.
October 10, 2019
I am/was a resident of this facility
Written communications: excellent. Members of staff: well informed, helpful, reliable, very friendly. Amenities: prolific, several things for everyone. Grounds: beautiful, well maintained. Activities: abundant entertainment, outings, instructional events. Good health care options.
September 12, 2019
I am a friend or relative of a current/past resident
We looked at other facilities before my mom chose this one. She has her own apartment with furniture she had in her previous home, which made the transition a bit easier for her. There are a large variety of activities for residents; she enjoys the bingo games and the knitting group that meets once a week. I know she enjoys having family members join her for monthly brunch. It's nice that someone comes and cleans her unit and that her sheets are done for her. Her one complaint is the food and the turnover in the kitchen.
September 09, 2019
I am a friend or relative of a current/past resident
My husband’s Mother has lived at StoryPoint Portage for two years. She will tell you that moving there was the best decision she could have made. She will also tell you that she has more friends than she has ever had. It makes us SO HAPPY to always see her SO HAPPY. ❤️❤️
Mom settled in quickly, and within a few weeks was participating in all the activities. She plays Dominoes, Bingo, Euchre, SkipBo, and is known as the Puzzle Queen. Mom goes to most planned events, both inside SP, and outside. She often goes on bus trips to restaurants, shows, plays and other outings.
StoryPoint is very family friendly. Family members are always made to feel very welcome, and included. Her great-grandchildren recently came to the Grandparents Day Old Car Show, and they are anxiously waiting for the Halloween celebration on October 30th.
The employees are warm and friendly, and you will always see them interacting with the residents. It’s a very happy place!!
Mom is 90 years old, and still gets around pretty well. She loves the size and location of her apartment, and until recently she had her beloved dog with her.
We are grateful she can still live independently, surrounded by people who love, care, and watch out for her.
August 10, 2019
I am a friend or relative of a current/past resident
Be very careful when signing a lease here. They sure lead you down the path with lots of blank promises. My aunt was extremely unhappy with her care, especially considering the big price tag called “rent.” She didn’t like the food ( she’s never been fussy about food, so we knew it was an issue) , the carepeople were always changing( great amount of turnover) and they would take forever to answer her call button. We debated moving her again ( it’s not easy at her age) , and decided she deserved better. She’s very happy now in her new place, and we wished we had moved her out of Story Pointe sooner.
Provider Response
Hello, Thank you for leaving a review as your feedback always helps us improve the experience of our residents. Our culinary team is always accepting suggestions on how we can improve. We recommend that residents and family members connect with the Executive Chef to work together on creating a menu with their favorite dishes. Like many businesses, we do experience turnover in our communities from time to time, mostly because we want to ensure that all of our employees are the most qualified and caring individuals. We would like to discuss the concerns with care services more directly. Please contact Andrew Dorr to discuss your review in greater depth. We are happy to hear that your mother is happy and enjoying her new home. Thank you.
June 19, 2019
I visited this facility
Story Point Portage was clean and nice, but it seemed to be run more like a business instead of a caring facility or home. The amenities were pretty comprehensive, it looked like they had different activities for the residents. They had buses and vans that would take you places, and it looked like they had a robust calendar of activities. The building itself was new and clean. I felt the only downfall was it's next to the expressway.
June 06, 2019
I visited this facility
Transitions are sometimes very difficult for elderly people. My father was one of those people, but for health reasons, dad and mom had to move from their home after 50 years. Dad was angry that he had to move, but the staff at StoryPoint were fabulous in helping both he and mom to adjust. Dad is in a wheelchair and the staff has been great about helping him. If he falls, all he does is press a button and the staff comes running to help him! They were kind and provided a listening ear. They allowed dad to put up shelves so he didn’t have to leave all of his treasured things behind. They celebrated their gifts. Dad even has a little workroom where he does small projects. They have been there 1 1/2 years and are SO happy. They have friends and the caring environment is amazing! Wouldn’t want them anywhere else!
January 25, 2019
I am a friend or relative of a current/past resident
My parents moved to StoryPoint when it opened 2 years ago. It was SUCH a great decision! Everything is fresh and new, beautifully designed and open areas for people to gather. My parents have a 2 bedroom apartment and it is very spacious. Our extended family of 15 is able to come over and still be comfortable. Family gatherings for the brunches and other meals are a special time. My parents can still host the meal, and the food prepared is amazing! The staff is warm and welcoming, and we never feel like we are an inconvenience. The staff also are so good to my parents, and genuinely care about them. StoryPoint has a van that takes people to appointments and grocery shopping which is great for bad weather or when you aren't able to drive. Holidays are celebrated in special ways. My parents have many friends at StoryPoint already, and it definitely has a family feel to it. Whether its a cup of coffee in the morning, lunch in the Bistro or included dinner in the evening, there are so many great options for people to connect. My dad recently passed away, and I'm so happy Mom has her friends and staff that care for her at StoryPoint. It really is a great place!
June 20, 2018
I am a friend or relative of a current/past resident
For months my wife and I watched with great anticipation the construction and start-up of the StoryPoint of Portage Michigan facility. My wife's mother was at just the right point in her life to benefit from a place like StoryPoint. Her doctor recommended she eat healthy, stay physically active, and stay socially active. We saw the potential for all three at StoryPoint.
My wife and I first visited newly constructed and opened StoryPoint of Rockford Michigan and were very impressed. The staff treated us like royalty, the food was terrific, and the facility was really great. We quickly signed my mother-in-law up for an apartment in Portage.
One year ago in preparation for the move-in, the StoryPoint of Portage staff treated us like royalty, the food was terrific, and the facility was really great.
Over the past 12 months my mother-in-law has truly benefited from the very tasty and nutritious dinners, the ability to stay physically active via structured exercise opportunities nearly every day of the week, and the chance to interact daily with dozens of her new and friendly peers.
Over the past 12 months my wife and I have also appreciated meeting and getting to know the StoryPoint of Portage staff. We have consistently been treated with genuine interest and respect and we have observed on every occasion my mother-in-law being treated in a similar manner.
Memory Care Reviews for StoryPoint Portage
January 31, 2022
I visited this facility
I visited this facility last year to see if my dad would be a good fit there. The staff did not seem friendly. We did not feel welcomed. I felt scared in the rooms were cold and small.
Provider Response
Hello Mary, We appreciate your review. We are very surprised you didn't find our staff to be friendly, as we work hard to maintain a welcoming environment. We are also concerned that you felt scared during your visit and would like to learn more. We really believe we should connect directly to discuss your experience and how we could have made it better. Please reach out to Erin Kessler at your convenience. Thank you!
April 19, 2021
I am a friend or relative of a current/past resident
The food is good. Plenty of it ad a good variety. I have had some good relationships with a number of staff members and each one has an excellent attitude. The facility is large with plenty of space for residents to roam around and the individual room sizes are also good sized. Management works with you on any special needs for your family member.
March 21, 2021
I am a friend or relative of a current/past resident
StoryPoint Portage is a beautiful facility, and it's well taken care of. The residents seemed to all be happy there, and I'm hoping my husband is, too. He's been moved around so many times, but they say he is adjusting well, and that's good. The staff is all very well qualified, very friendly, and very professional. They watch movies all the time, too.
October 28, 2020
I am a friend or relative of a current/past resident
All the employees in this entire facility are top notch.
My mom has progressed to memory care and the care and love shown to her is unbelievable. They treat me just as well.
My mom has a lovely room
And more than enough space for her to move around in.
October 08, 2019
I am a friend or relative of a current/past resident
Center has been very attentive to my mother's needs. She has trouble communicating and can get agitated and they always handle the situation with respect and compassion. They include her in activities and make her feel a part of the community. We are blessed to have the help and care they provide.
October 04, 2019
I am a friend or relative of a current/past resident
We had excellent service from Jayde, the Associate Community Specialist. We threw her many questions and she kept a positive and helpful attitude throughout our decision making and move in process. She even helped us during the day we moved our Aunt in! She is amazing.
October 31, 2018
I visited this facility
StoryPoint Portage was not confusing. They were very accommodating on the tour. The tour people were very knowledgeable and very good. The apartments were very nice, clean, and roomy. They're all comparable in that way.
Costs for StoryPoint Portage
Services and Amenities of StoryPoint Portage
Costs
- Rent Plus Care Fees
- Entry Fee
- Assisted Living Starting At: $4500/month
- Independent Living Starting At: $3990/month
- Memory Care Starting At: $4600/month
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- In Room Kitchenette
- In Room Kitchens
- Dining Room Shared Meals
- Dining Extra: Cook Your Own Meal Or Allow Us To — It’s Up To You. We Believe In Preparing Vibrant Dining Experiences Based On Your Individual Preferences. Story Point Portage Features An Executive Chef Who Creates Menus From Fresh Ingredients. Our Chef Crafts Professional Culinary Experiences For You Everyday Day.
Features
- Beauty Barber Shop
- Garden And Patio
- Resident Parking
- Features Extra: Keep Your Apartment Looking Its Very Best By Utilizing Our Housekeeping Services. From Cleaning To Laundry Assistance, We Offer A Variety Of Housekeeping Services Allowing Residents To Eliminate Daunting Chores And Focus Their Time On The Activities They Enjoy.
Activities
- Offsite Activities
- Religious Services
- Fitness Room
- Activities Extra: With Events, Activities, And Excursions Happening Each Day, We Take The Time To Get To Know Our Residents’ Interests And Create The Perfect Way For Them To Share With The Rest Of Their Peers. When You Want To Go Out, You Can Enjoy Shopping, Trips To Events, And More. When You Prefer The Comfort Of Your Home, Grab Some Friends For Game Night, Read A New Book Near A Warm Fire, Or In Your Apartment. Regardless, There Is Never A Dull Moment.
Guest services
- Guests At Mealtime
Languages
- English
General
- Respite Care
- Minimum Age: None
- Pets: Small Pets Allowed
Licenses
- Licenses: Homes for the Aged
- State Licenses: AH390377735
About StoryPoint Portage
Welcome to StoryPoint Portage! This isn’t just a place to reside — it’s a place where our community members truly shine, and we are glad to share this experience with them. Our various senior living options include independent living, enhanced living, assisted living, and memory care. Throughout each service level, we strive to make every moment of every day something special. We know it’s the small details in life that make a difference. Every resident becomes a part of our family, and we work with each of them at their pace to create the experiences they want. StoryPoint Portage is a place where residents can truly Shine. Everyday.
Independent Living
Independent living is designed for individuals who want the privacy of an apartment home with the added benefits senior living offers: meals, housekeeping, maintenance, transportation, activities, group outings, fitness programs, educational seminars and more.
Enhanced Living
A bridge between independent and assisted living, enhanced living is designed to promote the greatest level of independence for individuals who need a little extra help. It includes all the benefits of independent living plus the peace of mind that comes with affordable, custom personal care packages that can be tailored to individual needs.Assisted Living
Assisted living provides a licensed environment for individuals requiring everyday assistance while promoting the greatest level of independence and privacy.
Memory Care
Designed for those with dementia or other memory impairments, memory care provides services in a licensed environment by specially trained professionals.
Community Amenities
• Chef-prepared Menu Options • Open Concept Living Spaces • Wheelchair Friendly Community • Walk-in Showers With Safety Bars • All Utilities (Except Telephone) • Daily Shuttle Services • Apartments With Private Outdoor Areas • Activities And Fitness Classes • Household Maintenance • Biweekly Cleaning and Upkeeping • Weekly Flat Linen Laundry Assistance • Beauty Salon and Barbershop Services • Accessible Walking Paths • Wi-Fi Connection • Pet Care • And More Get CostsMap of StoryPoint Portage
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