American House Petoskey

Reviewer#ET0101a

I toured American House Petoskey. There seemed to be a friendly atmosphere among the people there. It looked clean. The staff was good. They were very helpful. The little bit I saw was only the cafeteria and one office they took me into, and it was fine. The cafeteria was large and open, and I did like that.

Provider Response

Char3

We toured American House Petoskey. It was very nice and pleasant, and the people were very nice. The tour was super. We got to go in and see where the residents would stay. It was welcoming and comfortable. The staff was very welcoming, outgoing, and compassionate. If they said, "Where would be some places to look?" I would give them that name.

Provider Response

Brian

I moved into the American House Petoskey. It's excellent, the staff is courteous, and the food is good. It has a nice big living room, a bedroom that fits my queen, the bathroom right next to it, and a little kitchenette with a refrigerator and microwave. At 10:30 a.m., they have a little exercise and PT thing.

Provider Response

Robert183560

I only visited American House Petoskey for a short time. They were very friendly, and it looked like a nice, well-run place. Everything looked very well taken care of. The young lady who showed me through was good.

Provider Response

Vic411887

My father is in American House Petoskey. I like that their service is efficient and that their demeanor is attractive and peaceful. Their evening meal is small and their lunch has plenty of vegetables and fruits. I've only visited there once, but I was pleased with the service that I saw. They serve three meals a day. My mom was upset because the dinner was small, but I think that serves the purpose better. The staff tells me my dad is pleasant, and they're always on task. They are very pleasant and caring.

Caring108479550

My mom was in American House. There is a lot of room for improvement there. "It is not my job." That was the attitude of the staff because there are caregivers, housekeepers, and several different entities within the building. So if you ask the wrong person about something, they will say, "Oh, that is not my job." That feels confusing for the people who stay there because it's like, "Alright, who do I ask for this?" Like my mother's cable box wasn't working and she couldn't get her television to work, so she asked somebody, and it was like, "Oh, we don't do that." Then, she ended up having to call the cable company to come in and fix her cable box and all it was is because the plugs aren't high, so that wheelchair people can reach them, the bed unplugged the cable box. That was all that was wrong with it, but she had to pay somebody to come in there and plug her cable box in for her. Sanitation seemed to be fairly good. I didn't see anything that stuck out, and there were hand sanitizer things all over the walls, all over the place. The food leaves a lot to be desired. They were sharing a room, they had those little walkers, and the two twin-sized beds in the bedroom made it very difficult for them to have enough room to get around. Both of them could not be up at the same time in the bedroom. They also don't have any automatic doors for wheelchair patients to go out into the courtyard to sit. If they wanted to, they had to bother somebody to open the door for them. The hallway going to their dining area is very narrow, and I know my family does not care for the food. I ate there myself once, and they charged me quite a bit for what I had. But if you can't go in and have a meal with your family without being overcharged for food, that is just not worth it. Personally, I didn't like it. I am unhappy with the facility, but it is one of the better facilities in the area.

Provider Response