American House Charlevoix

You need to know: 1. The staff is well trained, friendly and chooses to work with the senior community because they love it! Prior to the CDC regulations, American House provided many opportunities for residents to socialize and interact with other seniors. Every holiday and every birthday is celebrated. And families are encouraged to celebrate with their loved ones! The parties are FUN! 2. During this pandemic isolation, American House trimmed-down their staff in order to minimize possible exposure of residents to the Corona Virus. Consequently, the staff works over-time hours, and yet they are cheerful and kind and patient with the residents! 3. AdvisaCare nurses are available 24 hours a day. They have assisted me to care for my mother by suggesting equipment such as bed rails, toilet extentions, wheelchairs/ walkers and electrical alarm, which alerts staff to check on the resident. 4. If needed, American House staff can connect you with Hospice Care, which is covered by Medicare, to assist with personal care, spiritual care, or private nuring care. I have found that American makes it possible for me to assist with my mother's care, by helping me carry the stress. 5. Rooms are clean, spacious, comfortable and close to the dining room.

Brenda was so friendly and accommodating to all of our family but especially to my aunt Jean. She went the extra mile for me when she invited all 7 of my family to stay for dinner, now that was nice enough but I'm not a fan of pot roast that was being served so she Offered to made me my own chef salad even though they were having a big party coming the same night with many people. I found everyone there so friendly and helpful I want to live there in the future.😊

American House was very large and clean. They did not have sufficient garage facilities for all of the independent-livers’ automobiles. There seemed to be no real sense of community. The individual apartments were quite small. Common areas were not being utilized in any great degree by the residents there. They had different things there -- like exercise rooms and card playing areas -- but the folks weren’t around; they were all in hiding. I did look at the menus, and the menus seemed to be adequate. I did not find any fault with the occurrence of the dining facilities or the published menus. What I saw as grounds were parking lot and building, nothing that would invite people to go outside and stroll in the garden or engage in outdoor activities. It did not look like they invited the people to go outside and enjoy themselves.